I been with this bank a bout 40 years ago with no problems, good service for 4 decades straight with no problems. Tums up for CHASE BANK Chase Banks Tums up for the good service. M A N U E L. GU E V A R A read more

Just like all the other i looked up on yelp the hours are fricken wrong they dont close at 4pm on saturdays hell they dont even close at 2pm on saturdays no this branch is open until noon 12pm thats it. Yelp has been wrong onthe business hours for ever single place ive looked up today. This is total crap and for someone like me that has extreme problems with heatstroke and skin issues running around in 110° heat with no real way of hidi g fro. The sun and only ice water to stay cool uts down right deadly for me to keep going from place to place that is closed. You guys need to fix you crap before someone dies on a wild goose chase you created...... read more

Every time you call this branch, you get a voice response unit or voice mail - never can reach a person.

Been a customer for years; Branch Manager is the best around; staff are courteous, accommodating and efficient always which reflects the management of this Chase location! read more

Drove here from Morongo Valley to open a new Savings account since the Yucca Valley branch closed. Several desks staffed by "shirts" with no customers but after eye contact no attempt was made to acknowledge or help us. Got in Teller line & was told, "My banker is booked. I can make you an appointment". I've never been to a bank where I had to make an appointment to give them my $xx,000. I can only imagine the customer service AFTER they have my money. No thanks. read more

The worst ATM machines ever... I don't know what the problem is, maybe the ATMs are overheating, but these are the slowest and most buggy ATMs I have seen in my entire life ... read more

They closed my account in the start of Covid. I tried several times to call for 4 each day and never got through. Branches were closed. Bad management as I tried to open another account but said the branch will help me until I paid the amount which was 35.00 but since I couldn't call snd talk to someone that closed it. read more

Extremely helpful courteous people who work here. Thank you for genuine not canned guest service

I love this branch Of Chase Bank because of its manager who has bent oversideways for me, the lovely Genessa. Even when the answer isn't yes it's always a solution that is generous and more than meets my needs. Thank you for your great staff. read more

This is my third Chase branch I've gone to to attempt to send wire instructions to open escrow. The first Branch I walked into, I waited patiently, was ignored for about 20 minutes. I left. Came to another branch, waited for 10 minutes, multiple personal banking officers walked by me - not one of them made eye contact or said I'll be right with you. They did however, walk up to a gentleman who arrived 10 minutes after me, and asked if they could help him. He said, I think she's been here longer than me. Still no eye contact, nothing. I left 10 minutes later. How about you guys quit sending me solicitations for loans, get your customer service together with my checking account first. read more

Cynthia is professional and very helpful. Process was smooth and easy. Thank you so much

I had checking, savings and mortgage here for years. I noticed $500.00 was transferred from checking to savings last month, it didn't really do anything to my banking but then it happened again. I called the 800 number and the guy had no answers and said he was going to transfer me to the fraud department, I tried to stop him because last year the fraud department cancelled my atm card and it took over a week to get a new one. I told the lady in the fraud department what was going on and she told me I had an attitude. I said I'm asking why you are moving my money around and she says hold on. She comes back on and say's I've frozen your accounts and restricted access, you are going to need to call customer service and redo your passwords, you also need to run anti virus software and go into the branch for(I don't remember what it was) and get a new atm card. I went into the branch and told them I am cancelling all my accounts, give me a check so I can go to a real bank. It took them an hour to undo whatever she did to my accounts. She did all this maliciously, she had evil in her heart and she took it out on my bank accounts. A person should not be able to jack up your account just because they are having a bad day. This was an evil ____ , she did all this out of malice. I did not initiate transfers but sitting there for an hour I see they are promoting some new saving scheme, I don't know if they set up my account to automatically transfer money, I was trying to find out why my money was moving on it's own. The fact that the fraud department went immediately on the defense is a possible follow up if anyone at this bank cares to follow up, I finally got my money and am going to a bank that will provide customer service, not customer angst. read more

One of best banks out of all banks, Ive been to--Elyssa Guardino is fantastic. She is professional and shows all customers, regardless of their bank account holdings, great customer service and respect. This is so important as one day someone could have millions and be broke and another day someone could be broke and a billionaire. Treat all customers with courtesy. In a good shopping center too!! read more

A rude staff. A girl with bangs darker skin tone was incredibly unprofessional and did not seem like she wanted to be there. Disappointing

Jeff Cook was such an immense and perfectly efficient help to me when I had to go in as I'd been 'locked out' of my accounts. In addition, he took care of another couple of issues for me so quickly, I wondered why I ever spent time on the phone trying to reset passwords etc. Next time I will go straight to Jeff! Thank you SO MUCH, Jeff and Chase in Palm Springs Sincerely, Celia L Milner read more

Giving them one star for the biggest butthole award! Worst bank ever and rude along with it. I went to a local branch to make a deposit into my sisters account, I was told I cannot deposit cash into someones account unless I am a signer. Really? I am DEPOSITING not withdrawing lady. She tells me I can deposit a cashiers check which I said is the same as cash but sell me one anyway. She tells me she can't sell me a cashiers check either because I don't have an account! Then she says I can use my debit card to make the deposit. I already used my debit card to withdraw cash!!! She was so rude. I will never do any business with this bank read more

I have an Amazon Chase Visa card which, as it turns out, cannot be managed with my Kindle. When I called and wrote Chase they were dismissive of this glitch and refused to waive unintended interest fees due to this glitch. Of course I would never consider expanding my business with Chase because of arrogant customer service policy read more

Genessa was amazing! We had been to two other chase banks who wouldn't help us out of towners. She solved our problem quickly! Without her we would of had to cut our vacation short. Thank you so much! Best customer service ever at a bank! read more

I am very happy with the service I received form Bryant.. he made this move to Chase bank easy.. Great experience .. Thank you Bryant.

Absolutely horrible experience at this branch. I just left there and there were at least 25 people in line with one window open helping people. There are six windows and they only had one person working to help ridiculously long line. They wasted at least half hour of my time. I will not be returning and I'm probably going to close my checking account here. read more

After last year's debacle at Wells Fargo, I knew for ethical reasons I couldn't bank there anymore. So I placed a post on Facebook to my friends. Almost all of them said Chase because they have excellent Customer Service. I like the idea of Credit Unions. But I travel and I have NO intention of using 7-11 for ATM services. I went in today to open a Checking & Savings Account. Veronica was wonderful. I know I was there for a while, but the conversation between us was effortless.Clearly she loves her job & people - or she's the best damn Actress on the planet!! LOL I'm still shocked that I received my ATM card the same day. I was expecting her to say,'It'll be mailed to you in a week." I came home (after making a detour to Ralph's & Chipolte). I logged on. It asked me a couple of questions. And I was totally set up. I will call Veronica in near future to set up a vacation account. What blew me away was that the customers clearly loved banking there. A couple of them said hi to me as I was leaving the bank That has NEVER happened!! read more

This branch is amazing!!! I have been a member of chase bank for over 7 years and my experience with in branch interaction has always been great! The first time I stepped into this branch I felt extremely welcomed by Audrey who is no longer at this location. Everytime I walked in they called me by name and with a smile. A few years ago I went through a rough time and had accrued many overdraft fees. The manager Laura was so amazing and understanding and waived a lot of the fees without a blink of an eye. I am more than back on my feet and recently opened a college account for my oldest son and Veronica helped with the accounts. She was so attentive to our needs and took her time and explained everything perfectly. I absolutely love this branch and the amazing individuals that make it great! I used to be in banking and to get service how I would give service makes the world of difference...thank you ladies for being so wonderful. :) read more