Taylor the bank teller was amazing! I had to go in for my work and she made the transaction easy and she was so helpful. She had a smile unlike most banks I visit so if you ever come to this chase hopefully you get tay tay read more

I was gaslighted today by an office banker. Came in 2 weeks ago to have a complimentary analysis done of our retirement financial situation after having the same thing done about 8 months before the pandemic. The first analysis revealed that our net assets and expected post-retirement spending levels revealed that we were good AND it showed what our net worth would be upon our deaths. Two weeks ago the analysis results (shown to us in the office) did not include the latter (net worth upon death). I was told with great certainty, while in her office, that that was never part of their model. I disagreed and the banker agreed to ask her colleagues if previous models did provide that important piece of information. And I agreed to play around with the model (online and available to me on my Chase app) when I got home. A couple of days after our meeting j happened to be in the branch and my banker came up to me and informed me that 3 of her colleagues agreed with her that that net worth info has never been provided. I thanked her for that info. The next day I opened up my Chase app and found the model with all of our information in it and found the net worth information (line graph) I wanted (net worth on Y axis and Time on X axis) in plain sight. I sent screen shots to my banker and she did not respond to that email or a follow-up email. I went in to the branch today and she was kind enough to see me and that's when the gaslighting started. She claimed that she showed me the chart while my wife and I were in her office. The meeting did not go well. It was very short. Be careful. read more

Make that money! Don't chase that money... Drive thru ATM in the shade for the win! Closed on Sunday so it's less crowded to drop by here than on weekdays - especially pay days. Parking is a bit difficult at this location as it shares with a couple businesses. The main entrance faces the main road too which doesn't feel too safe. When you need money, know where to go. Poway! Less crowded, less hassle. read more

Chase Bank - Getting my money right - Banks & Credit Unions Near Me - Poway, California

Worst bank ever! Chase arbitrarily closed my account without my knowledge and and sent the balance in my account to an incorrect address. This was over 4 weeks ago and I still don't have the funds. The employees take no responsibility and rather chuckle and say "don't blame me I don't make the rules". In all my forty-five years in San Diego, I have never experienced anything like it. read more

Chase usually has decent customer service, but when I stopped by this branch it had black cloud over it. Walked in the door and saw two tellers behind the glass. One gave me a disinterested stare. The other said a sorrowful hello. I seriously thought it was a joke. After my transaction , I needed assistance with an additional item. My very friendly hubby remarked on flowers in one woman's area and she had another disinterested response. Maybe we caught them in a bad day. I hope whatever has them so gloomy is remedied quickly. read more

The guy refused to open an account because he didn't understand how green cards work. I went to Bank of America and they opened the account in two minutes. I am shocked that the banks lacking deposits and getting accused of discrimination of immigrants are continuing with their untrained discriminatory employees read more

Had a horrible experience at Chase in Poway. Having just recently moved to the US, I went to chase to open a bank account. I had my Greencard, my passport, my SSN and proof of address. My husband also added me to his chase freedom unlimited credit card so I brought that too. The guy at the teller desk was so unfriendly and just couldn't be bothered to help! He kept telling me I didn't have enough information to open an account which was simply untrue. He didn't try to help or get anyone else to help. I left and went straight to Bank of America where they opened my account in ten minutes. You lost a potential customer due to incompetence and laziness. Sad. read more

I went in with a torn 100$ bill that was only missing less than a quarter of it, and was told they could not replace it with a new bill. I knew this wasn't true because Ive replaced bills that were more torn than this one. The manager declined giving me a new one, and so I called a different chase when I left and they told me as long as you could see the serial number and at least 75% of the bill was left they could exchange it, and so I went into this other location and sure enough they gave me one with no issue! read more

I don't know how this bank is still open . Extremely rude bankers and unhelpful . Will never set foot in this bank again. Had a problem with a recently opened account, so they just closed the account and we were told to go there to reopen it. After one hour of wait and an incredibly rude banker "Cherie "we were told we can not reopen the account and asked whether we want to open another one. Not going back there any time soon read more

Excellent Service. Quick, Friendly and helpful. I had a great experience at this Chase bank. I wasn't forced to fill out any paperwork, the teller was very friendly and there was no waiting. I haven't been in a Chase bank for a long time now that I can do all my banking on line. The only reason to go to an ATM or Bank is to grab cash or deposit a large (over $1500 check). I will be doing it here from now on. read more

The most inept bank I've ever been to. Never will go back and will cancel our account. Stupid people from tellers to account specialists . read more

I just stepped out from a bank with the worst service, especially from a bank teller. First off he has no name tag but based on my receipt his name is Justin. Secondly he is not competent in math or making simple calculations even with his calculator. When I asked to double check the total amount of my 4 checks, he sounded inpatient and frustrated. Then he asked me to step aside after I took a minute to calculate, so he could help the next customer. Guess what?? It turned out that his calculation was wrong and couple hundreds less than the total amount! I'm glad I double checked! He looked like he is having a bad day or in need of a break badly. He acted very jittery, and walked away from the counter twice when helping me. I mean, is he OK? I usually don't use this branch but I had to come here today because it's close to my kid's school. My usual place is in Carmel Mountain and the people there are totally amazing. I have 7 accounts with them (personal and business) and this guy gave me the rudest ,weirdest and abnormal bank experience I have never had. I am talking about 5 minutes interaction here and I couldn't wait to get out of here. I would rather go somewhere further. read more

Chase Bank - Justin, not your typical banker - Banks & Credit Unions Near Me - Poway, California

I went to chase in Poway about 30' ago to deposit the money. I gave the ladies my money to put it in,she kind like uncomfortable when she saw the money have the staple.(I didn't know we can't do that)And she gave me back and told me :"we don't accept that" she don't event tell me to take that out or help me to take it,she just gave the money back,with bad altitude.That's terrible service,I was upset,I told her give me back all the money . P/s: Nayana shih ! If you don't feel good today you should stay home, don't give the people your bullshit face with the f*** altitude read more

Terrible customer service, waited 45 minutes, Justin the VP Branch has a bad attitude should be replace immediately by a kiosks. Claims he has the discretion to choose if he should notarize my documents as a business account holder and personal military account. USAA and Navy federal will happily take my account but they don't do commercial. Bad attitude and gives Chase a bad name, many people are willing and more qualified to fill you small shoes and big head. read more

fuck this bank doesnt have indoor atm needed to go in withdraw and leave didnt fucking offer.

This is the worst bank I've ever dealt with. Put a large sum of money in 3 accounts and now apparently I didn't get the bonus because money wasn't in for 90 days and the woman told me if all three accounts added up that would be fine I am moving out of state and they're making it confusing and hard to just transfer money to a new bank there They have screwed up our accounts twice. I believe it was Janet Told me a financial planner would call me and that never happened either. Goodbye chase. You suck read more

Just the worst. Tried to open a couple simple accounts here- going on week three and money has still not transferred in. Communication is terrible, they keep telling me they are "working on it". Stay away, there are plenty of other banks and branches around. read more

If there was an option for no stars, that would be for sure my choice. Customer service, the worst. After waiting for an hour, I couldn't open a checking account, and the employees (specially a blonde woman) doesn't care. The worst attitude, rude and impolite. The worst customer service I have ever experienced. I will never come back that branch. I highly recommend don't go there. read more

This branch is a joke. You can't get helped for anything, it's insane. And when you are addressed by one of the employees, they're always rude. Ridiculous. They need more bankers working and a better system. I've never had such bad service at a Chase branch before. Do yourself a favor if you live in the area and drive to another branch. read more

It's always pretty in and out. --No selling of services I don't want. --Location is close to many good eats, fast food, pharmacy, craft stores, etc. --Needs more ATMs, there's one regular one on the side and one drive-thru. read more

I get great service every time. Especially from Adrian who always goes out of his way to help me and answer any questions. :) Always a ton of parking and I've never had any trouble getting what I need from this Chase. read more

Cha$e Bank is the epitome of "BIG BANK BANKING" because of the ridiculous Fee$ they try to charge - This morning, Cha$e tried to CHARGE ME $8 to cash THEIR MEMBER's Cha$e Bank NA check, all because I did not have an account there, nor a Cha$e Credit Card nor a Cha$e loan. My Drivers License + other ID's were insufficient to get cash from Cha$e for a valid check printed and issued by "Chase Bank NA". This so offended me that I refused to play the Cha$e Fee Game, took back the Cha$e Bank Check and walked out. This example of AWFUL Customer Service is exactly why I do not bank at Cha$e, nor should any of you. Please don't bank at Cha$e, unless you enjoy being gouged for $ervice Fee$ that are absolutely FREE at most Credit Unions! Anybody can get CA$H for my check directly from my Credit Union for FREE - no $ervice Fee whatsoever. Want a FREE Savings and/or Checking Account? Want FREE Bill-Payer Service? No Service Fees at my SD Credit Union! And even for-Fee services like Credit Cards, Loans and the like are available for a fraction of Cha$e's Big Bank Fees. What does Cha$e provide for FREE? If you are lucky, Maybe you can find a mint in the lobby... Please seek out a Credit Union Voted BEST by its Members, and you will be pleasantly surprised by their Lower Rates, Fewer Fees and Faster Service. Most Credit Unions will far exceed your expectations in most every category. There is a reason Credit Union Members vote for their Credit Union, sign up their family and endorse their Credit Union to friends. Banks like Cha$e vote for themselves, then line their pockets with your hard-earned money! Cha$e Bank is first in just one category - #1 in Serving Themselves the Many Fees You Will Pay. Cha$e Bank NA Chased me away, and I guarantee they will CHA$E you away too. read more

Just a brief update; The drive-up ATM has been replaced and seems more secure. I really appreciate this! Thank you! read more

Chase bank is a fee machine. I had my business and personal accounts with them for years before they started charging for everything. I change banks as soon as that happened. I recently went on to quickly can a check a customer had given me and was told they would charge $6 to cash it. What a joke! I know the tellers have no control over this and don't blame them. I just refuse to do business with a company who charges for doing nothing. read more

The tellers are nice and they have drive thru ATMs but they need at least one more non-drive thru one. Also, add some calculators near the slip desks! This has to be the only bank I've been to where you need to calculate everything in your head. What is this? Math class? read more

The worst customer service ever! I love Chase Bank but I will never use this branch again! There was only one teller at 2pm, after a four day weekend! Are they nuts! I waited in line for 25 minutes to deposit a check! The teller was an absolute star! She was the only good experience while I was in the bank for an hour! Yadranka was the teller's name and she was amazing, an absolute doll ... !! After seeing her I needed to see another banker to track down some checks and was told to wait in the lobby. I did, for 30 minutes before I left in disgust! Never again! Absolutely horrible customer service! Yadranka was the only one in the whole place that seemed to care. read more

Located at the Northeast corner of Poway and Pomerado! It has a drive-thru ATM and walk up ATM. Not the fanciest decor, but I'm all for quick service! I walked in on a Friday afternoon (being prepared as always!), immediately walked up to an empty teller, and was out the door within 15 seconds. read more

Michelle at Chase bank on Poway Road went above and beyond. I had deposited checks that were not signed by my company and was charged $12 fee for each one. Ridiculous! Then when I went into the branch she told me that Chase had taken away their ability to take away fees but they had a number she could call to see if they would reverse and Chase denied of course even though this had never happened before. So the manager was not in to escalate so she said she would leave it for him. Once I left I later received a phone call that she had reached out to another branch manager to get it resolved and they did. SHE is the reason I did not pull my personal and business accounts right then and there!!! Eli from this branch also set up my business accounts and was truly amazing and so incredibly helpful the whole way. Bye Wells Fargo. BUT I CAUTION CHASE BECAUSE THEIR HEADQUARTERS/CLIENT SERVICE PHONE CENTER WHATEVER COUNTRY IT MAY BE IN IS ABSOLUTELY AND CONSISTENTLY THE MOST HORRIBLE EXPERIENCE EVERY TIME!!! Take a suggestion and put all the power back at the branches if you want to keep your clients because they are the only ones who can speak English and know what they are doing! I even watched how horrible your internal service number for your branches to call in to HQ to help the client was. So you are horrible helping your own branches! BUT THANK YOU MICHELLE AND ELI. You both went above and beyond and continue to do so! read more

Very convenient location at the corner of Poway & Pomerado Rd. It's not the newest location, but has everything you need - friendly tellers inside, walk-up ATM, and a drive-thru ATM. A ton of parking and never too busy. read more

Staff is not helpful and and one was rude. Came in yesterday with some concerns not greeted by anyone.Blonde old woman walks away with her back turned to you as your still talking. Extremely rude. You was not busy and I was respectful to you that was unacceptable and unnecessary. I hope you you see this review and change how your treat people! As for the the brunette with glasses thank you for trying your best Nd having some type of sympathy. Will not come back here ever again because of how I was treated. Felt uncomfortable and discriminated to be honest all in the matter of at most 5 minutes of being there. It's a shame because of that experience I almost don't even want to bank with Chase. read more

Today Is Monday April 8th 2019 I May Of left an important ATM Card At Chase Bank In Poway Last Friday I Live In Escondido I Can't Reach A Banker On the Phone They Say To Call Back I will have to drive all the way down there If I can't reach anyone What An Awful Way to run a business You Can't Get Customer Service Anywhere any more It Is all because Of the Internet, I Phones, I Pads etc. Even Making A Reservation At A Hotel You Can't Reach Them On A Phone Sometimes Either --- Not Everyone Wants To Use The Internet I hate Technology Sometimes. read more

I had Chase Bank way back when it was Washington mutual. I signed my son up on his first bank account with your bank in Poway California. My son join the United States Marine corps right after high school. He had $1,500 in his joint self bank account with mine and his and he withdrew it... Except for $23. Burbank was kind enough to credit back the $13 service fee. BUT... I went into the bank today to try to convert it to a military status and since I'm on his bank account as a mother... El cajon Banks Diego my helper the military or times and got hung up 4 times... On the fifth attempt I mean waiting... He got through to somebody and they told him that my son needed to come in and provide proof that he was in the military!!!! My son is overseas! And if he comes home for Christmas or sometime next year that's the last thing on earth he wants to do is take care of something at Chase Bank!!!! I should Diego my son's Facebook page and there's everything on that page about him being a United States Marine!!!!.... You will not convert it over Chase Bank and I totally disappointed and your bank and I'm going to take my business elsewhere if this doesn't get fixed. I walked out closing that bank account but I would like it reopened just in case something happens overseas that I can give him money and or vice versa it was our only dual connection to each other when it came to money..... read more

This Chase Bank is one of the worst branches. The drive up ATM is out of service 90% of the time I stop by to use it. Today, both ATMs were down. I'll drive the extra miles to the Carmel Mountain branch because I have yet to have an issue with them. read more

Great location since the shopping center has a CVS, gym and a bunch of eating areas. So far, I've had great experience with the tellers so customer service gets a 5 star. read more

Wanted to open a savings account. Both ladies I talked to were incredibly rude and snobby. They insisted they were busy which is fine but with three kids it took a lot of time to stop by. When asked if I could set up the account online she said "sometimes it works, sometimes it doesn't. There's no guarantee." I'm sorry, what? This is a big bank and especially with online banking and technology there should be a reliable way to set it up online. I'll only be going to the Ramona branch from now on where the employees are nice and helpful. read more

Wow... super slow service. Came yesterday to open a safe deposit took 49 mins then i left. Today was the first customer opening at 9, its 9.15 i am still waiting for a specialist... If you want things done go to another branch. Horrible, i wish there we 0 stars. They dont respect your time at all read more

Poor customer service, have multiple accounts and tried to close one and had to wait to speak to a "banker" took forever.

I opened up a checking account here without checking with Yelp first. Big mistake. The person who "helped" me could not answer a simple question about one of the conditions in the agreement. When I tried to activate the debit card that came with the account, it did not work. I called the branch phone number several times over two days and could only get a recording saying the everyone was busy. The people I talked to at Chase's main number could not help me. I ended up having to go down to the branch and wait around for an hour before anyone had time fix the problem. I am going to close this account and go elsewhere. Seriously the worst bank I have ever dealt with. read more

Super slow service. Waited an hour to handle a basic account change. Only one person was working at their desk.

Poor customer service only one teller and that person was really rude and doesn't hand you an I.D. they just threw it at me. Wow great staff training read more