Virginia is lovely and a great teller. I absolutely hate Chase after your 3% you've earned for years that I've been a customer (almost 15 years). Chase does NOT absolutely care about you as a customer. They sent my mother and I to a guy with a ridiculous mustache. I am an engineer, and I know professional circumstances. His mustache makes Chase appear unprofessional immediately. I immediately knew he was not there to help. He was absolutely useless in helping with our efforts. And his Spanish needs some help. Please have him shave his mustache, your Ramona Branch with him is so unprofessional. His mustach look ridiculous and I am going to American Express, because Chase Customer Service sucks, especially in Ramona, and especially with the banker with the ridiculous mustache. No one thinks it's cool except him, and he (with the ridiculous mustache, Victoria was lovely) made me hate Chase even more. Hey! Don't use Chase! they also put back onto my account after over SIX MONTHS from a disputed claim, saying I owe money. I will hire a lawyer as they only have 90 days to settle, not over 6 months as your Chase Bank (useless) took. This is in your Dispute Process Legalities. Chase bank is ridiculous. The banker with the mustache is so unprofessional and useless. He acted like he can't speak Spanish, but sounded just find to me. I'm keeping the account open, but we are unable to use the credit card. They do whatever they can to not never help when we ask for it. read more

This Chase Bank is in Ramona, California When I moved back to Ramona from Idaho, I got my bank account her. I've been with them every since. Even tho I live in Julian California now. The staff has always been friendly and professional. They always help when needed. Yes, I recommend chase. It's a small bank branch. 5 stars for clean inside 5 stars for friendly and professional staff 5 stars for having four Atms three outside and one inside. 5 stars for location right of the hwy 67 main street . Easy in and easy out. Of parking. 5 stars for having ev charging stations Thank you, Chase staff foe being polite professional and friendly. Makes bank better when some one care A Nuff read more

Chase Bank - Banks & Credit Unions Near Me - Ramona, California

Just had the worst experience with a banking rep named Carlos Morales. He did not have any accurate information about our business that has been with Chase for over five years. It was like he had the wrong account pulled up in front of him. He tried to mansplain to me that "most churches are C-corps." He was shocked that ours was a 501c3, a nonprofit. That's when my confidence in him went out the window. He said I wasn't on all the accounts even though I am. He asked for documentation so I pulled up the minutes on letterhead from December of 2022 and showed him. He said it wasn't valid because he didn't know "the powers." What he meant, after some deciphering on my part, was that he needed to know who filled the various roles on a non-profit board. I was able to add that to the document. He still said he needed to double check some things. He disappeared for 10 minutes or so and came back and said "Do you know Carrie Dunkirk?" We did not. He said that she is a member of our church and that she knows I'm the pastor there. This is all untrue. It feels like he went into a back room and conferred with a coworker and they concocted this story to just get over this hurdle. We have no member named Carrie Dunkirk. And I let him know. He said "She goes there regularly and she knows you're the pastor." It is a lie so at that point I excused myself because I was getting really frustrated. How hard is it to have a trained customer service representative who knows what they're doing and doesn't try to act like they know what they're doing when they clearly do not? I'm disappointed and will be looking at other banks for our church. Dealing with unethical people who scheme and lie is not something I can do so we will take our business elsewhere. read more

They might as well just have ATMs and leave it at that. They close at 5p, the same time most people get off work. Fvcking stupid.

This branch of Chase Bank is a very busy branch. I have been coming here over 10 years. The staff is always pleasant, friendly and helpful. For a small town bank it has a big town feel. 2 walkup & 1 drive-up ATM round out the service buffet. read more

Here's the thing, this branch is a solid 5-star branch. VERY friendly tellers and always helpful bankers to assist you with whatever you need and make intelligent suggestions to save both time and fees. They get it, some of the Chase fees are ridiculous. This branch has 2 new 24hr ATMs outside and 2 self-standing ATMs inside which dispense 20's, 10's, and 5's, as well as do everything else. It's super easy to use if you're in a hurry. That review about Chase corporate for their fees and policies? This is not the place to submit a low star review. That is a great disservice to the hard working people at this branch. The bad review for a bathroom? Come on! It's a BANK, they have Federal oversight. They don't have public restrooms, not for customers, not for you. You can't just go into the back areas. Try doing that that at a Post Office. Albertsons is right there, as are several restaurants so you could have gone to any of those. My dad was in a wheelchair for years so I get the special needs. But it's a BANK. smh. Anyway, I'd give 6 stars if I could. Thank you Chase Ramona! read more

Small branch. Friendly service. Convenient ATMs outside. Right across the street from the Post Office - which is irrelevant - unless you have some stuff to mail. read more

Chase Bank - Can't really take a picture of the inside of a bank without them thinking you're casing the joint. - Banks & Credit Unions Near Me - Ramona, California

I needed to use the restroom while waiting in line at this bank and two female tellers both said "we don't have a public restroom". I replied that I was a customer so would like to use the restroom. Both replied "you will have to wait until we are both done helping other customers." I then pointed out that I was first in line, which they could clearly see. Also, one of the tellers was not helping a customer at all: she was at a teller position but had no customer in her line. I was told I'd still have to wait. I finished with the banking tasks I had and then asked if they could take me to the bathroom now. You see the bathroom is located in a secure area, so they must escort you and use a key to access the bathroom. They said no, that I'd have to wait for all the customers to be helped, pointing to all the customers standing in line behind me. I persisted and asked them where I had to wait and for how long. Finally, they realized I was not going to leave without using the restroom and took me to the bathroom. The woman had to stand outside the bathroom door waiting for me (awkward). I explained I'd be filing a complaint for their bathroom policy and the inconvenience it caused me, having to wait over 20 minutes for the escort. I called this bank to get a phone number for their corporate HQ customer complaint line. It took over 10 minutes on hold and I was never given any number at HQ, only a number where I could register a complaint. Was told there would be no notification to me when and if someone would ever see or act on my complaint. For that level of service I had to write a written complaint. That took me another 30 minutes and 3 weeks of waiting. Finally HQs called me and told me they decided to handle the matter "internally". So I asked what action was going to be taken. Was put on hold again, 5-10 minutes, and Chase came back with a statement saying they planned to do nothing at all. I'm a disabled veteran. I have unique needs based on my disability. I was in Ramona volunteering for an elementary school in celebration for Veteran's Day. Was on the way to teach kids about respecting their freedom and our way of life. I addressed my needs with Chase HQs and they acknowledged the inconvenience they caused me. But in the end they decided to make no effort at all to help a Veteran's needs, leaving in place an idiotic policy that hurts its customers. Seems to me, the freedom to use the bathroom at Chase is reserved exclusively for their own employees. They get one star only because the bathroom was clean. read more

I have been with chase for 3 decades and have all my accounts with them. This branch never has a functioning ATM and it's the only branch in the area. I had to use another bank to get my cash two weeks in a row due to them having "technical issues" This caused a $3 charge from them and a $3 charge from the other bank (this happened twice so it's a total of $12 in fees I shouldn't owe bc they can't fix their crap) When I asked about them refunding my fees they refused to refund me because it's against their policy. Which is bullshit! I didn't want to have to go to 2 ATMs OR pay the fees. There was literally no way for me to avoid the fee and get my money. PS: if you look around you can actually make money by using non-brick and mortar banks. I did this and transferred all my money into a high interest account. Now I'm making an extra $300/year for nothing. All it cost me was the $12 in motivation... but it cost Chase all my future mortgage investments. Why does anyone keep their money here. Ally/Varro look them up. It's worth more than being ripped off by big banks for their lack of maintenance you literally just put your money there and they pay you! read more

I have banked with Chase for over 15 years probably closer to 20. I went to withdraw money from the ATM and was told I have a 500 limit. I have over 2800 in my accounts, so I call, get sent to fraud section and was told there is no way they would increase my limit to 2000 or anything over 500 from the ATM. I asked how do i get my funds. I was told go to the branch. Only branch open close to my home is over 1 hour away. Do you know there is a Stay in Place Order in California. This may be the worst banking service ever. So I did go to the only open bank and was made to go through the drive thru. I did and closed my accounts with Chase Bank. Shame On You for such awful customer service in this great time of need. read more

Staff is uber friendly but their policies suck. They want to charge me $8 to cash a check written to me by one of their account holders because I don't have an account here. I can understand if it was from another bank. Sheesh! Now I have to go to my credit union in Poway. read more

I have a friend that needed some financial help. They live in another city, I offered to help them out. My friend asked me to deposit cash into their chase bank account. I went into the branch, filled out deposit slip using their account number. Was told that they will not accept cash deposit without seeing ID of account holder. I asked if my friend could call and give authorization, they said no. How stupid is that I asked? I asked the manager she still refused! I called my bank and asked what their policy was the said they would don't no problem. read more