I wasn't even planning on going to this location, but I had to make a deposit, and happened to see…read moreit, on my way leaving out the parking lot. This BOA has a drive up ATM, so any BOA with a drive up ATM and working ATMs l, is alright in my book.

If I can give this branch a ZERO I would. I came in at 430 needing help with my daughter's account…read more The guy named Franklin was rude and obviously didn't want to help as he wanted to leave at 5pm. He asked me what I needed help and had to explain to him in the lobby where everyone could hear. He was giving me a hard time saying I would not have access to it as she's a minor and she wouldn't be able to have access to it as well as she's a minor. What? Then who the F can get access to the account? I'm her parent and set it up. He asked for my social security out in the open so everyone can hear. I told him I needed to type it out. It's very unprofessional and clearly they wanted out of there. This experience makes me realize how happy I am that I am no longer with BoA. The customer service has gone downhill. It is further fueled with Franklin saying I need to call BoA with help on other things. I am now on hold twice and first representative literally had no idea basic questions such as a department she was trying to send me to and their hours. When asked about the time zone. She didn't know what that was. My friend just had an awful experience at this branch as well. She was solicited for their services and convinced to make an appt during her busy day. When came time to her appt, the banker didn't show up!!! Just don't come bank here. If you're the bank manager reading this and actually cares about customer service, please reach out.

Well, First of all the bank does not train well their employees. We have Alex V. a rookie banker…read morethat decided to make me wait while he took his break, after 20 mins of break, he decides to help me, even though I had a prior mortgage and bank acct with Wells Fargo, he asked me for 2 forms of ID and a electricity bill. Annoying enough, he does nit trust me and calls his Supervisor Melissa so she tells me that she dies not like me and they cannot open an account for me. Talking about intolerance and lack of proper training. I chose the wrong branch!!!! alex V and Melissa shall be retrained and be accountable of loosing returning customers

They actually answer their phone! I tried calling 6 different branches to ask a quick question and…read morethey're the only ones that answered!

Hit or miss experience, sometimes very friendly and helpful other times staff is rude. Just depends…read morethe mood.

This place is awful. Once my wife got a check she was waiting for in the mail, and there was an…read moreissue with the sender. So Chase locked her account when she tried to deposit it and the manager here would not unlock it. Also he did not want to give my wife whatever money she had in her account before the deposit of the check. He just laughed at her and kicked her out. They also need to fix their drive up ATM, it's been broken for over a year. It won't take deposits or dispense money. You can't even access the lobby ATM after hours. I'd expect this from a no name branch in San Bernardino but not in this area. Also the parking lot is crap, people's cars get broken into all the time, usually right in front of the bank.

Frequently Visit…read more Always great service from the entire staff I would like to especially recognize Vince For his exceptional customer service. Always conversational and efficient. I recommend Thank You for reading

I am 100% happy, I dropped BOA. The customer service here is/was 200% better then BOA. Every…read moreperson was there to help. The team never made feel like I am asking to many questions. I so appreciate that not once did a staff member direct me to the app or banking on my own. They were VERY helpful. I highly recommend stopping by amd picking their brains. They had lots of great advice. Thank ypu for making my banking needs easy. Now open more cafe!!!

Wow wow wow!! Pooja! Ask for Pooja! She is the best on their team. Seriously helpful and told me…read morethings I never knew to help me save and feel better financially. Thank God for her. Actually, give her a raise immediately!!

Finally, A Bank That Cares About their customers future!…read more My experience with Banker Yasing Reyes at School First was a breath of fresh air. For the first time, a banker truly listened. She heard me out with genuine empathy, understanding my past financial struggles and offering condolences for my family loss. She didn't just listen; she took action. While mentioning guidelines, she pulled up information directly from the credit bureau's website to show me concrete steps to improve my score. She distilled hope and positivity into our conversation, focusing on my future goals like getting a mortgage. We went over best banking practices and all the online features. She was incredibly knowledgeable about what I could qualify for and enlightened me on best practices for future loans. I left feeling empowered and hopeful about my financial future for the first time. Highly recommend!

I would like to thank Lily in your Rancho Cucamonga branch for great customer service and fixing my…read moreissue I had. Thank you for your prompt service and immediate attention. I always look forward to the great customer service she offers. Thanks Again.

From the initial phone call regarding loans to meeting the staff in person, each member of the…read morestaff are extremely friendly, professional, helpful and go above and beyond. Although it is a business bank the staff prides themselves with knowing customers by name. We have several accounts and are provided with the best options for each account.

So this is the only Well's Fargo that's in the IE that's open on Saturday's. With that being said,…read moreand being that they're open on Saturday with limited hours, they always have so few people working. There are always long lines, and the staff is super slow. They're super nice, but oh so slow. I try to avoid going inside the bank as much as possible, but since all the other branches close so early during the week and closed on Saturday, I was left with no choice. The bank is always super clean, and they have bunches of ATM's both inside and outside. Parking can be a pain, but that's because they're right in the mix with Target, Panera, and every other business in Terra Vista Town Center.

This place is an absolute hell hole. I've been a member since 2010 and the past year and a half…read more I've never received such poor experiences at this location. I highly recommend nobody use this location. They don't know how to do their job they profile people and they make your life a living hell.

Best customer service I've ever received at a bank. My husband is so happy with this bank.read more

Great personalize customer service! If you own a business a need someone you can talk to and make…read moredecisions then this is your bank! Tell them I sent you!

3 Drive up ATMs! Yes please! I'm not an impatient person, but I do like to keep things moving, so I…read morelike the fact that this location has 3 drive up ATMs. I'm all about convenience baby!

I walked in and they were amazing! I needed a service and…read morethe bank teller referred me to the manager who supported me with a walk in appointment. The bank teller Alberta was super sweet and helpful with my process. She even gave me advice on how to start my credit card. Would definitely recommend this helpful Bank of America- great staff!

I am not a client of bank of america. I drove my 84 year old father in law (handicap) to conduct…read moresome banking business. My understanding is he wanted to check his account for a specific check that paid or is lost to place a stop payment. We walked in, my father inlaw stood in line where there two tellers in attendance. A line formed behind him. After speaking with the teller letting her know the circumstances behind his concerns. She advised him that it would be best to see a behind the desk associate. He walked over found two associates talking in a corner he interrupted their conversation asking for assistance. One associate advised my father I law to walk with her across the lobby to the podium to see if there is a 4:30 appointment as it was 4:33. And no ine was waiting it seems unlikely there's anyone waiting for their appointment. The male associate had to use a pin code to go behind the counter to speak with the FSR (financial service manager) to see if there was an appointment. Meanwhile my father inlay is holding on to the podium to steady himself. Once the male associate returns he advised he doesn't know if there's an appointment. The female associate asked my father inlaw to now walk with her back to her desk have a seat, she will arrange an appointment for tomorrow to come back to the bank to see if that check posted or what can be done if the check hasnt posted yet. I am an associate at a financial institution, I know this bank account search should take no more that 10 min. His appointment is for tomorrow at 9am. I advised this associate that I work in banking seems like an easy thing to look at his account. She gave me a face as if to say oh really?! I said I get it -this is your protocol. She says because we are so close to closing (at 5pm) We drove back home. My father inlaw called the automated customer service searched for the check and placed a stop payment -this took my father inlay less than 10 minutes. I know someone is reading this saying he should have done this to begin with, or why not online? My father inlay comes from a generation where banking is done face to face. The customer service is not found in this banking location. Its just absent this will lead to a distrust in banking. My advise to this location do better!

Worst service experience. There was only one teller available while five personal bankers were…read morestanding around. I will not be returning to this location.