Extremely poor communication. It was almost impossible to get through to a real person, and when…read morethey did return my calls, it took days. They also added insurance to my loan without my approval and overcharged me for it for two years. This was never clearly explained or authorized by me. When I finally spoke with a representative (Heidi), the conversation felt dismissive and unproductive. She claimed she had called me numerous times regarding a loan application, but in reality, I only received 2-3 calls. Overall, this has been a very frustrating experience. I would give zero stars if that were an option.

Wauna's Virtual Assistants have very terrible customer service. I was processing to open business…read moreaccounts and had the absolute worst experience ever with a bank or credit union. Although my residence is out of state, when I finally was able to get ahold of a VA (E.M.) and submit all documents in very timely, minutes, it always took a couple of days, phone calls where you can't speak to a live person, emails that take days for a reply, voice messages that go unanswere...you name it, terrible! The couple of live reps that I was able to get ahold of over the phone both heard my frustration with the VA's and assured me they would get back to me in order to complete the opening of my accounts. Nevertheless...crickets. I gave my business to another financial institution. If you are a current member of Wauna congratulations. But if you're wanting to be a member, go elsewhere.

Today I had to close a account that had to do with a deceased family member and get the paperwork…read moreto go with it. I called ahead and made a appointment and explained what I had and needed, everything was good to go. When the appointment started I was told I could not do it without "x" I said "oh but I have that" and handed it to them. They copied it and then was told I could not do the rest because I did not have "y" I said "oh but I have that" and handed it to them (all this I had told them I had on the phone call 2 hours earlier when I set up the appointment) they got all the paperwork I needed stacked and stapled in a folder in about 30-40 minutes. I sat patiently. Then it came time to pay and I handed them my debit card and ID to be told they would not accept it! (The next bank I went directly to had no problem with it) idk if it was because it was not a debit card from US bank or my government ID but they gave no possible alternative for payment and just stared at me like I had something growing out of my forehead until I gathered what I had brought in, got up and walked out. Waste of time going here. I would not trust this location to be the monopoly banker. Not that I really care but the lady in the back calling the shots (maybe the lady I had the appointment with was new???) had her mask down the entire time

My nephew recruited my son into the army. My son went through basic at Ft. Benning Georgia. My…read morenephew set up an account at us for my son. It wasn't until the last week of his basic training that he finally had access to his funds. 47 years ago I was the head teller at the Portland main branch of First National Bank and I can tell you that I and nobody in my family will ever Bank with us Bank, horrible horrible horrible!

Just why???, yes I know you have a website. No I do not want to keep pressing one every three mins…read moreto stay on hold. Just shut up play the horrible music and get me a damn human

Horrible customer service. 1) refusal to notarize a social…read moresecurity statement for me. 2) tried to wire earnest money for a house. They wouldn't do it because it was a few minutes after noon. Then, they didn't accept the info the title company gave me so after waiting in line a long time , I had to make a call and they made me wait in a very long line again. 3) tried to purchase a trailer and after 1 1/2 hours and about 8 phone calls, I finally did it. Even though we had OUR money to pay for it . It was very embarrassing and there was no reason for it. this was last straw. We are both taking our money out and going somewhere they seem to appreciate customers.

''This is a nice little Bank located in the heart of Ridgefield Washington! I am no longer a client…read morehere but it's not because of this institution itself? But only because they took out their change counter and I needed that service in my particular Business which is a ice cream street vendor and I take in roughly $20+ coins daily? I would wait one week though to deposit change? So I had to find another Bank with a change counter and closer to home? While I did do my banking here the young women that worked here were polite, friendly, helpful, professional and courteous!'' ''Thank you''

Small town friendly service where the tellers know you by name. Everyone at this branch is nice.read more

From the owner: At U.S. Bank, our dedicated banking team is here to help you along your financial way. Bank with us…read moreand enjoy a host of U.S. Bank products and services, including credit cards, savings and checking accounts, business banking, retirement planning, refinancing, personal lines of credit and more. Whatever your goals - large or small - our dedicated banking team is determined to helping you make it possible. Member FDIC. Equal Housing Lender.

This is not just one incident…read more I had the unfortunate experience of declaring personal bankruptcy last year. I have a car loan through Red Canoe that was excluded and I continue to make my car payments after many years with Red Canoe, albeit sometimes late. I am one of the "parasite class". I live paycheck to paycheck. Every time I have had to call regarding anything to do with my loan, I am deliberately shamed by customer service. EVERY SINGLE TIME! They make passive aggressive comments and refuse to answer specific questions and go "silent" when I want to escalate to management. With the current American authoritarian takeover, Red Canoe and others can expect thousands of bankruptcies going forward. Buckle up and train your customer service people to handle what's coming with grace. It about to get really rough!!!

They don't value their longtime members. I paid off every loan eary and once paid off a loan 18…read moremonths early.