Stopped by during our lunch two Tuesdays ago since we needed to do so transfers. We stopped at one teller and she told us that she couldn't help us wire finds and needed to wait for someone else which would take about 10-15 minutes because one was on lunch and the other was with someone. She asked us if that was okay and we were a little hesitant because we needed to get back to work. Kyle Green was the teller next to that woman and chimed in saying he could help us! He wanted to help us get it done before 2pm so the transfer could process and go through the same day rather than the next. He was very friendly and thorough. He went through all the transfer info with us to make sure it was the right account before he processed it. Thanks for Kyle for helping us get it done! read more

really bad service with amruda or amrutha not to be offensive but she's short and indian she decided to make me wait +30 plus minutes just for me to try to take money out out of my savings . please do not go here if shes there she will waste your time very unprofessional read more

I'm pretty sure the only reason Chase put a location here is because there is a Wells Fargo location nearby (theirs is standalone) Makes my life easier as I bank at both, but what I love about Chase is their smart ATM's (full touch screen and dispenses 1,5,10,20). I don't have to tell you about the advantages of small bills and not the judgmental eyes of withdrawing 100 1's. What I don't like about this location is they don't have one, I'm told it's an upgrade most locations will see in the near future. I feel like I've been waiting for years already. They can't keep them outside for vandalism issues. This location is touted as a Private Client, but I don't use one, actually I've never used their "dedicated team" of bankers. Weird how my 10+ years with them for both business and personal hasn't even warranted a phone call. Alas maybe it's because in this area you need that 2nd comma. No worries, I'm ahead of the game on my investments and I have my reasons for using Wells, Pacific Marine and Navy Fed for my complete banking needs. I can't agree with other reviewers as my teller experience has always been perfect. Friendly, prompt, accurate and no more than a 2-3 minute wait even with 1 teller. I also think that expecting no wait at a bank is a little ridiculous. For being a private client I sure was hoping for more amenities. They are always out of water and don't even carry the usual lolipop's read more

Just opened up a business account at this branch. One of my first experiences with Chase and I was impressed. They made it quite easy and were very efficient. Paperwork was ready for my when I needed to come in for signatures. All in all it was a surprisingly pleasant experience. read more

I happened to meet with Francis Santoyo, relationship officer, about my parents' account, who are elderly. Since I have legal rights on their account I was able to get help form Ms. Santoyo. She took care the business withing minutes and asked me if there is anything else I needed, which I did and she took care all other questions I had also. She was by herself but took all the time I needed with a great professionalism and helped me out. I go to this branch quite often and everybody is of helping nature. Special thanks to Ms. Santoyo! read more

LOCATION: This Chase is at the entrance of the shopping center, and the parking absolutely sucks. I almost got hit by a car leaving the branch because a driver didn't see the crosswalk. Wells Fargo is in the same shopping center and has its own reserved designated parking for customers, so if you have to bank at Piazza Carmel, I recommend Wells Fargo for its exclusive parking. CUSTOMER SERVICE: My sick BF asked me to deposit $120 and gave me a deposit slip. As I stood in line, a teller walked up to me and asked what I needed help with, so I told him I was depositing cash for my sick BF. He then started to interrogate me as to the details of the deposit. When I told him it was a small amount of cash, he asked me if I banked with Chase. How the heck is that even relevant??? I told him that I used to bank with Chase, but I haven't done so for a few years. He then told me that I would have to buy a money order from Vons in order to deposit into my BF's account. WTF!!?! Being the smarta$$ that I am, I then asked Teller-Boy if I could deposit $1 into my BF's account, and keeping true to his words, he said that I could NOT deposit $1. How ridiculous is that? The idiot teller said it was Chase's policy. If that is Chase's policy, then I am so glad that I switched from Chase to my current banks. Just to give you an idea of how ridiculous this seems to me...I have my assistant deposit cash into my personal account at San Diego County Credit Union AND Union Bank located at Carmel Country Road on a regular basis...always without any issues. Both are conveniently located in Carmel Valley with ample parking. I understand the concern for money laundering and other issues when dealing with cash, but if this is in fact Chase's policy, it is rather extreme, and I recommend to my fellow Yelpers to bank elsewhere. In my opinion, there is more fraud happening with money orders and cashier's checks, but I was welcome to deposit these into my BF's account by Teller-Boy... that just doesn't make logical sense. read more

An obscure outpost of a worldwide investment banking and securities firm, this Chase bank is the sort of place that typically nobody cares about. Or rather, nobody typical cares about. There's nothing wrong with this bank... except perhaps that I am nearly killed every time I cross the street to get there. The bank and its parking lot are divided by the entrance to this wonderland of shopping bliss. The busy street that feeds into the shopping center forces drivers to either a) plow into pedestrians with a wanton disregard for the sanctity of life or b) get t-boned by a soccer mom for sitting in the intersection too long while the aforementioned pedestrians go on their merry way. When/if you arrive at the bank, you are greeted by one of those newfangled ATM machines that evaluates whatever you jam into it. While I firmly believe ATM machines to be nothing more than telephones glued to waffle irons, this one is different and perhaps manned by a financially astute dwarf or skilled contortionist banker. Long gone are the days in which you could stuff a bar napkin into an ATM and tell it to cash it as a $300 check before going on meth-fueled joyride through east county. But alas, I digress. Inside the bank everything is so standardized and clean that faking a seizure is often the only way to break the mass produced monotony. After the initial shock of actually seeing a customer who refuses to use the devil machine out front, the service staff are very polite and efficient. It is mildly amusing that every single one of them seems to believe that customers cannot see them furiously texting just behind the counter. Hmm... I think I'll give them 4 stars because this is a perfectly fine bank and let's face it, "fine" is all we should expect from a financial institution with assets in excess of $2 trillion. read more

Such a small branch, I wish they had safety deposit boxes here. I rarely come in for something but when I do, they are always smiling and so helpful. The atm is right out front and if you are in a hurry, you can put on your flashers and park out front for a minute while you make a deposit. Although there is parking right there, but it does get busy in this center and is sometimes a pain. Avoid it near lunchtime. read more

I am liking the new make-over and expansion. The staff here is always super friendly, helpful, with smiles. They are sure to greet you on the way in, and on the way out. They have excellent product knowledge and usually have many solutions for ones needs. They seem to change up staff or I shall say rotate staff a lot. This is not because of turn over but rather because of the Chase business model. Being the curious person I am, I finally asked about this. Right when I am starting to feel familiar with a banker they're on to a new location. I guess this always keeps it fresh. Very clean, modern, brand new interior, 100 times better than before with lots of natural light, nice. There are never long lines, and I am a "sucker" for the dumb-dumb lollies they set out for customers. read more

This bank is in a convenient location (in the Souplantation shopping center) with an ATM outside. I've gone into this bank a few times recently since I realized that it takes longer to deposit cash at the ATM than inside. I'm really glad I go inside now because the customer service is amazing! Upon entering the door, you're immediately warmly welcomed by an employee. I've never had to wait longer than 2 minutes in line. Usually, there isn't even a line! I've had an employee named Sobhy help me out a few times, and he is always so friendly, even displaying excellent memory in bringing up our past conversations. Today I mentioned that I walk dogs and he gave me cute little dog treats that they keep in the back (dog friendly location by the way). Thank you so much Sobhy! read more

I'm in here couple times a month cashing checks making deposits etc. My favorite teller is Kyle! He has a professional demeanor and always greets me by my name. He works very fast and tries to get you on your way as quickly as possible. My daughter loves coming here for the lollipop treats. They also have coffee for the adults. It's a small bank but does the job. There is also an atm out front if you just need to grab some cash or make a quick deposit. The parking can get busy during peak times. I always try to when they open 9am it's never busy. Be careful crossing the street as it's on the corner of the intersection and some cars come zooming in. read more

This bank is a joke. I have been in here a few time to resolve issues with my account and never had a problem until I had to deal with ANTHONY. He is absolutely useless. I came in and he told me to get a contact number from the bank of the checks I was having trouble with, and they would resolve the issue. I came back with the number and his response is there is nothing I can do for you. My account has always been in good standing and there is no excuse why he couldn't help me resolve the issue. Seems like him and the other men are to busy joking around then taking there job serious. As I am waiting I hear an employee say "get em done" pretty unprofessional for a bank environment. Basically don't waste your time here with anything important. Not to mention the parking lot is a joke as well. Don't waste your time! Too bad 0 stars is not an option! read more

Always dreadful if I have to go in for service at this location. It seems that they don't get much business so there's never more than 1 or 2 tellers even when there's a line of 5+ customers waiting. Just darn gawd awful experiences. there's only 1 teller with a customer that took 10+min.... I'm first in line waiting with 5 more waiting behind me. I see someone come out of the back office to sit in a cube, no acknowledgment or smile. It's almost that they avoid eye contact because they know you've been waiting a long time and they know you want them to help. But they are NOT HERE TO HELP YOU. I went in to get a cashier's check which they informed me that there is a charge. I was surprised because last time I didn't have to pay for a cashier's check (but that was a couple of years ago). The teller said they should be able to waive it and he's waiting for his manager to come over to authorize it. Few minutes later, manager comes over, reviews the account, and said she needs her manager to authorize it. So two level of managers later, I was informed "At this branch, we do not waive the fees". I didn't want to fuss with these incompetent employees where they clearly don't know what they are doing by promising a fee waive then only to go back on their own words. I went down the street to Chase on Valle de la vie. Fees waived, no wait time, no fuss, and no questions asked. Simple and competent. read more

I'm with Carol below. I went in to print a statement and was told there is a 6 dollar charge. I was livid. I have three accounts there now and am selling my house. These guys are trying to solicit my other business which is close to a mil and this? Pathetic. The 'manager' didn't even look at my accounts, just said there is a 6 dollar charge and they are trying to go digital. Well they might as well have a digital manager as this one doesn't know how to assess risk and make business decisions. I made mine. Switching banks! Good luck Jessica Martinez. You have a future as a lead droid. read more

Great service from this bank ! If you need investment help I highly recommend Erik ... Could not ask for more responsive support Other services have also been very good ! Thank you ! read more

Had a truly terrible experience with this local Chase branch when taking out a loan for our recent home purchase. As housing inventory is limited in the area, we bid on three homes before having an offer accepted. For the first two bids, we did get rates quoted here, but chose to have approval letters come from our old East Coast standard, Everbank. In both cases, the loan officer used the line, "You simply won't find lower rates..." and then we'd show him that we had, in fact, found lower rates from Everbank. The third time, the owner of the home was anxious to close quickly. The Chase lender had made a big deal about Chase's closing ability. He told us their typical close was in just 17 days, that they were fast because they did so much work upfront. Knowing we needed to close quickly (21 days) - we chose Chase, despite them being 1/8 of a percent higher than our old bank, Everbank, which honestly told us the timeline was too tight. The promise of a quick close got us the deal, but oh are we so glad the seller had mercy on us and waived the fee for us going past the agreed date - because Chase didn't hit it. They closed in 28 days - which was what Everbank quoted us (surprise, surprise). And, for all that "upfront" work that was promised, days before the close they were still calling our HR departments to verify employment, something that should have been done the first week. The loan officer was wrong to guarantee the quick closing, but that is not the real driver behind this negative review. There are two things that Chase did which I feel were unpardonable. 1. The loan officer sent status updates to the seller's realtor without copying us or notifying us. This third party learned about delays in our loan before we did. The loan offier should NEVER have disclosed any of our personal, financial information to anyone but us. When the seller's agent forwarded the info to us, we let the bank know how inappropriate that was and did receive an apology. But, it should never have happened. 2. After we "locked" our rate, they raised it. They were already a little higher than Everbank. And, they raised our rate once they found out our home - which is the size and appearance of a townhome - is zoned as a condo. Condos get higher rates, evidently. That, in itself, is fine. However, the information that it was a condo was provided upfront. So, they should have quoted me their condo rate. This is something they acknowledged (quoting the wrong rate), but weren't willing to fix (until I complained, a lot). It is a completely unethical way to do business. They locked me in with a rate and then raised it when I was stuck using them or losing the home we were trying to purchase. After many hours on the phone with a defensive sales director who lectured me endlessly about how I should be grateful that he was even helping me with this, we finally got them to offer us some recompense of the raised rates in points at closing. To summarize, our loan officer oversold his services, overreached his bounds, and quoted us the wrong rate. His manager was condescending and also difficult to work with. We look forward to refinancing with another organization soon. read more

Garbage! why would you be a member of a commercial bank when you could be a member of a credit union that doesnt charge you. I went in to cash a check from a client and they charged me $8, this is ridiculous. Just another way to gouge a non member. ugh these commercial banks should go out of business. read more

This is a really quiet and secluded chase bank. There is never a line and the staff are great and friendly here. What is always hard is just the parking read more

I recently switched from Bank of America to Chase because I wasn't getting the customer service I needed at Bank of America. I asked around to some of my business colleagues and they all suggested I try Chase. I went to my local branch and had a lot of different minutiae that needed handling. I told the representative that I needed to be able to have an actual human being that I can communicate with when things come up with my account and I also need to be able to make sure that my business account is running smoothly and I can contact someone if any hiccups were to arise. What I loved about this representative is that he told me they don't have one business specialist and that they are all trained to handle business and personal accounts and he assured me he would be available for whatever I need. I'm happy to say that I've been receiving exactly the service I was hoping for. I want to single out Anthony Graham because he is the representative who helped me set up my accounts and also has helped me deal with any questions or concerns I have had along the way. Every time I've emailed him or needed support with something he has responded quickly and handled anything that needed taking care of. Aside from the fact that he is so friendly and easy to communicate with, the branch in general is very friendly and I've never been kept waiting. I highly recommend Chase bank for any of your banking needs and I can definitely recommend this particular branch in Carmel Valley and I wholeheartedly recommend Anthony Graham as your representative! At this point I would follow him to any bank he worked at because he is so fantastic to work with! read more

Worst customer service. I've been w chase for 20 years and they wouldn't waive the fee for printing 4 pages of checks. Only one... Never happened before but I guess I'll take the one waive... Banks Suck but this one really SUCKS. read more

Top of the line customer service! Ashley is always so helpful whenever I go in there and she recognizes me as well

Went to make a CC payment. I bank at BofA and have a Chase CC. There were2 tellers working on 1 transaction for at least 10". The waiting line grew to 8 people yet no additional tellers were called ( there were plenty of employees who could have jumped in but didn't). We asked to speak to the mgr who said "we are shot handed" which obviously they weren't. After several people complained 3 more tellers appeared. One customer who banks there said its always the same. Hey manager, manage. read more