I don't usually stop by this brand location because it was a bit out of my way, but almost everything around I have gone such as Hooter, Best Buy and whatever across the street. I have to say the parking was a bit tight, they are sharing the lot with other businesses and even for ATM drive thru will be a challenge because of its geographical area at the corner of a busy intersection, getting in and out was not time consuming. But the advantage of this Chase was newer bills, especially for withdrawing $100 bills, if you want a perfect brand new not wrinkled not dirty or beat up ones, then this is the right place for the job, thank you Casandra for the assist. read more

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Went in for notary service and a newish notary person who couldn't even get his pen to work told me about the 3 document limit. I have never had issues before at a Chase branch including this location. It was obvious he didn't want to do the notaries and wasted my time. He called the branch manager who told me the limit is 3 documents because they have 15 mins blocked out. This guy would have taken 30 minutes to even do one with his sluggish behavior and attitude. read more

The customer service is poor. I was preappoved for a credit card, but my account had a freeze with Experian. Tried for a week to contact Experian, and unable to talk to anyone, all automated. Went to Chase branch, because credit card people told me that they can help me. They told me, out of their control. But I explained to them it was them using Experian and if they could find another way to verify my credit and they said no. So I said well then that means I won't be able to get the credit card then and the guy just looked at me like I guess so that is just ridiculous. Don't bother with Chase go to Citibank.. read more

Terrible customer service. I been trying to contact this branch for the last 2 hours to request a currency exchange and no one is answering.

Been banking with Chase for years and never had an issue. I went in to make change for $250, something I've done multiple times with no issue, and this time the teller said policy is they cant do more than $100 without an i.d. Of course I forgot it at work but told them I can give them my account info but i've never been asked for I.D in the past. Had to just go to the ATM and do it myself read more

Moved out of town many years ago, 500+ miles away and found out I had a once free safe deposit box that now costs $80 per year. The only way they will cancel is if you appear in person at the branch. I offered to fedex the keys and sign any documents required and notarize them, but no, they insist on a personal appearance. And I have to do it within a week or they will charge the annual fee again. I feel like I'm being extorted. And why on earth would they want an upset customer going to their branch after the customer had to pay for a round trip flight just to close a safe deposit box. Can't be pleasant for them or me. Trying to call them back is an exercise in futility. Calling customer service gets you a call center that doesn't really know anything. read more

Worst customer service from tellers. I am so disappointed that I have a business account. here -- one I'd close if I could. Chase service has been so bad overall, for years, I've closed my personal accounts years ago. Hopefully, this is the last time I'll ever visit this branch. read more

Penelope and Leo were really kind and super helpful! Thank you so much for your help!

My son uses Chase (aka Big Bank) for his personal finance as he's all the way across the country. It's easy enough for me to stop in here to deposit for him as it comes up. It's a fairly busy branch with no real way for employees to greet anyone as they enter. They have thick, bullet proof glass separating the tellers from customers which can be a bit underwhelming and uninviting. I understand the need for safety, but wow! I don't believe that's industry standard. The tellers I've encountered here usually take care of my deposit quickly and efficiently. Haven't had any major issues along the way other than a bit of a wait to get up to the tellers. There's a coffee machine and water available for customers to enjoy while waiting for their turn to discuss financial matters with employees. Haven't taken advantage of that yet, but i'm sure i will sometime in the coming future. Keep on Yelp'n! read more

Chase Bank - There's another one! I'm on a roll today! - Banks & Credit Unions Near Me - San Diego, California

I've been trying to set up an estate account for my father's estate after he passed away. It's been a long, drawn-out process, which has nothing to do with Chase. However, my complaint is with the Brandon Joseph Branch Manager after he high roaded me about my father's passing. After asking some direct questions about the estate services, I asked whether or not he had gone through the process of losing someone and having to handle this sort of thing; he, fortunately, had not. I wanted to express how it is a frustrating and daunting, and painful process. From both a loss and being left alone to deal with such things. Instead of understanding, Brandon told me, "I have beneficiaries and have a trust set up." It was implied that my father should have taken care of this before he passed away. This felt incredibly insensitive and as if trying to be a customer of Chase's services, that my father's passing disrupted and burdened Chase and Brandon. All I was looking for was assistance and guidance on how to proceed. I know it's difficult, but high roading someone is not the way to do it. read more

Always close early due to emergencies. Arrived 30 minutes before closing. Don't come here and waste your time read more

Cannot even call my own bank. You call the number hit numbers through their automated system for 5 mins then it rings, no one answers, it says sorry and hangs up on you. Going to take my money out and go with local credit union. This level of customer service is appalling. They called me! And now I am unable to even call them back. read more

The VP of investments / Private Client Advisor: Albert Nunez proved himself to be grossly DISHONEST. This caused enormous trouble for me. I asked him to help me transfer $135,000 From my Social Security Direct Deposit Card to my Chase Checking account. He first tried to sell me on a J.P. Morgan Chase investment, which I was not interested in. Then he asked me: "What are you going to do with the money once it is in your Chase account?" I responded: "I will then transfer my money into my SCHWAB brokerage account. At this point he told me that he DOES NOT KNOW how he would be able to help me get my $135,000 Social Security money transferred into my Chase bank account. But eventually I learned from a DIFFERENT Bank (i.e. Comerica Bank): that Chase Bank CAN and MUST help me accomplish the transfer, because I have an account with Chase. So, I went to a DIFFERENT Chase Bank branch who quickly and easily helped me accomplish the transfer. But in the MEANTIME: I experienced enormous upset and difficulty FOR DAYS trying to figure out how to get my $135,000 Social Security Direct Deposit Card money into my Chase account. No wonder this Chase Bank branch has a Google rating of only 2.6 stars. read more

I wish I could rate this branch ZERO stars!! I went to the bank for a quick exchanges of quarters, instead was told, "NEVER come back to this branch again!!" An employee by the name of Brandon Joseph interjected himself into a conversation. He sighed in disgust, grabbed a roll of quarters, slammed them in my hand and said, "NEVER come back to this branch again!" I said, "excuse me?" Mr. Joseph repeated himself, "NEVER come back to this branch again!" My simple and normally quick request could have been handled without the malice and hostility towards me knowing that I've been a member of Chase Bank for 20+ years. I've never experienced such unprofessionalism in dealing with Chase Bank. read more

Wanted to cash $130 check drawn on a local Chase account. Would not even look it up but said the charge was $10 to cash it. Rude teller, do you want it cashed or not? I told my friend and she said they would change banks. What do they do, give the $10 to bonus the rude teller? read more

I went into this branch to open checking/savings accounts. While there, they offered me a Chase Sapphire card, so I applied for it. The next morning, there were TWO separate cards issued to my account (two of the SAME TYPE - Chase Sapphire)! I did not sign up for two cards (why would I need or want two of the exact same card?). This mean that there would be two hard inquiries on my credit, which will negatively affect my credit score. I was furious. When I tried to contact customer service, they were rude and unhelpful. Now I'm having to go through my fraud protection service to deal with this issue. My experience getting a Sapphire credit card here has been a complete nightmare. Beware! read more

This bank in this particular branch has a frequent practice of changing their bank hours without updating their information on line which is misleading many customers! It's almost 2023.. please keep up with technology! Update your banking hours on your website and Yelp info as they are MISLEADING information! read more

Joey/Yousef misled me into getting a chase reserve card with the expectation of linking it to my apple pay. I registered and got approval for the card. However, when my expectation of linking to apple pay wasnt met, Joey deferred me to customer service because he had another client. I was on hold with customer service for 30 minutes and was then told that I couldn't use the card for awhile. If this is your policy, I advise that you be transparent with your customers as I essentially am paying for nothing and was misled. I highly recommend avoiding customer service or the employees as they will convince you with misinformation. read more

Worst chase branch I've ever been to. My experience today makes me want to leave chase after being a loyal customer for 10 years. I went in to ask for a currency exchange and they wanted to charge me $120 fee. The worst part about it was that none of the employees nor the branch manger Brendan Jepsen could tell me what the fee was for and how it was calculated. Zero customer service skills, didn't seem to want to help but instead wanted me to return the money so that they could make a $120 fee. Never going back to this branch again and will definitely be telling friends and family to stay away. Chase should honestly train their employees to have better customer service skills. read more

No wonder why that branch has 3 star. 1120 to 11:23 waiting on line and waiting . 6 !individuel behind me! And still waiting !! Talk to a clerk and she said she will open a window right now ! She is behind the window but is doing other things and still not opening the window . That's ridiculous ! Yes I left ! read more

I went in just to change my name and request a new debit card with the correct name. I went in around lunch time, and was greeted by a man in the lobby area (I don't remember his name, but he was nice), who asked me what I needed and then had me wait there momentarily while he found someone who could help me. He asked three separate employees (two of which were sitting in their cubicles right near the entrance in plain view, and one who was passing by) if they had a few minutes to help me. All of which made excuses as to why they couldn't help/complete the task. He finally asked a fourth employee in the cubicles who was furthest away, and he called me back. I also don't remember this gentleman's name, but he was friendly enough and got what I needed to accomplish done. This bank is quite awkwardly set up, and is super corporate, yet somehow also sort of rustic-feeling. Not sure what they were going for, but it makes the place feel strange. There really isn't a way for them to greet customers as they come in, and it appears to just be a luck of the draw kind of situation. Anyway, I got my things done, and was out in about 10 minutes. Overall, it was efficient enough, I just thought the lack of willingness to service customers was a bit off. read more

Non existent customer service and rude . Brendan the manager is confrontational and arrogant. They had a no show appointment at 2 but would not help me at 2:15 just for a signature. See previous reviews as they are pathetic. I won't be putting a dime in Chase bank or set foot in there again. read more

Clean, usually enough tellers to help move the line along and friendly staff. I really like the convenience of the TWO drive thru ATM machines, can't tel you how many times I"ve used those! As other reviews have said, if you show up to use the ATM after hours there are homeless people camping out around the bushes, so I suggest just using the drive thru ATMs instead. My personal experience setting up a business account at this Chase was not good so I'd probably recommend another one. I ended up taking my business account to the Chase on Rosecrans and Nimitz and the gentlemen who helped me was much more honest and much less pushy. read more

I was very nervous taking my 2 kids into the bank with me to set up a checking account. (2 toddlers) This bank was so professional and made it such a breeze to help me out. Illiana helped me out today and she was soooo sweet and professional and made my kids happy at the same time. She helped me so fast and made it so easy and stress free. I will forever drive out of my way just to come into this location for any of my banking needs. Thank you so much Illiana!!! You're so awesome! read more

Horrible customer service. No information on their ridiculous holding procedures. Worst experience. Don't care about your problems as long as they get paid. No help!! read more

Well thanks to all big banks. Everyone needs to abandon them and go to credit unions. A week and a half for a replacement stolen debit card via mail. Still no card. Go to this location and the rude ass lady says, we can't help you the branches have stopped issuing them. It now takes two weeks via mail. Well let's think about this decision. Branches stopped issue new cards so now it takes longer to get it via mail. Hmmm, maybe because branches stopped so now they are basically back order. But I thank you. I opened a credit union account, receiving a new card in the spot and chase will no longer be my bank. Amazing what you can do in one day that big banks can't handle or stopped handling. Feb 27, 2018. read more

Chase ATM stole my money. So, I come to make a deposit for 3500$, I was next in line to the cashier, but some person of chase force us to use ATM. ATM didn't make the deposit and crashed. The staff assured us that the money will be in 12 hours. It's been 5 days and no money. The calls are the usual excuses that managers in the office to answer the same excuses. I lost a great opportunity. CHASE STOLE MY MONEY/TIME/OPPORTUNITIES. read more

Chase Bank is horrific, and this one in particular takes the cake. I got one of those flyers from Chase that kill thousands of trees a year - open a personal checking account for $300. I needed a new account. I hated going to Bank of America and using their eBanking account back in 2016 when I lived in North Park. BoA would "graciously waive" the fee for using a teller when using the lobby rather than the ATM to deposit a check greater than $2000. So Chase seemed convenient, and I figured with my new job's direct deposit, the $300 couldn't hurt. When I received a check for $2000 in a paycheck from a separate job in late August, I went in to this Chase location to deposit it. The Branch Manager, Brandan Jepsen, stepped in the second that I began inquiring about my check being subject to hold because it was issued by Bank of America. He wanted to quiet the inquisitive angry customer and rush him out. He was then unable to tell me whether it would be subject to extended hold. He didn't think it was his job to know about the most common financial vehicle Chase has, but he was eager to print out a stack of papers, not read them or try to find the answer, and say that a computer makes all the decisions, not him. The contract is laughably vague regarding extended hold and hold decisions. He didn't call me the next morning after he found the answer. He didn't care. He was condescending. I complained on social media while he was printing out my stack of papers. I escalated it through Chase Support and was instructed to call a number. I then called the number and explained. Chase's response? To close my account abruptly 9/10, a couple weeks after my original visit to this location. So now, it has gone all the way up to the Executive Office with no apology or explanation of internal Chase policy with regard to customer complaints. I've asked along the way to speak to a regional manager or a supervisor without success. I've filed with the Better Business Bureau; also unsuccessfully. Due to Mr. Jepsen's actions, I've been unable to make rent on time. My direct deposit failed. Chase promised me if I went to another branch, I could get a letter to my landlord explaining the situation - that they suddenly closed my account 9/10/2019. I have not received any compensation for the incredible waste of time, and the irony is that my job is prescribing suicidal people their psychiatric medications. My landlord and employer are owed an apology and compensation as well at this point. Chase has offered me no compensation for the time and stress this has caused. I got a 30 second apology in a voicemail from Eric and then had another 15 minutes wasted trying to call him back yesterday. read more

Refused to help us as a walk in to add a person on an account. The manager said we had to make an appointment. I had called earlier and making an appointment was never mentioned. Meanwhile I saw 3 bankers sitting at their desks with no clients. So much for being too booked to handle walk ins. I think they just didn't want to help anyone 30 minutes before closing. read more

Good service but the lines are outside during COVID. Aside from this slight inconvenience, the staff is really nice. The drive thru atm is convenient. I go here for my banking needs. read more

Fast lines, clean bank! Staff is friendly! Drive through atms always working & full of money! read more

Chase Bank - Banks & Credit Unions Near Me - San Diego, California

After moving away from Mission Valley I started going to a different Chase bank which was more in my area. I quickly came to realize there is no other branch in San Diego better than this one. But let me get specific, Jon Green lis the best banker here. John not only takes care of everything professionally, but extremely quick. After I had a problem nobody in any other bank nor this branch was able to, the only one that was able to quickly resolve it was Jon. I will never ever go to other bankers, and for that reason I will stay with Chase. If you are looking to open a new account, or have any questions a banker can resolve, ask for Jon....... you'll thank me later!!! read more

I had to go to an office location, and the Mission Valley location was my only choice for my time constraint. At first when I walked in I thought NO WAY AM I GETTING OUT ALIVE! line was at least 15 people deep, most teller windows open, Monday afternoon at 2:30pm. The customers ahead of me were whining, and moaning, and all I could think of was how terrible they were going to make this first experience for me, since it appeared that the Chase teams was doing the best they could. As I stood in line hearing one customer after another talk about their disappointment about everything from why the dog was in the car to the Superbowl last night, I became more anxious. Could I just make a simple deposit on time, and get a money order? When it was finally my turn, the first teller , Anthony said it would be better to get my deposit recognized, and posted, he recommended I not ask for a money order until that transaction. Instead making myself, and others behind me wait, he said that the he would give me to another teller that was already working with a customer that had access to a Chase secuitry system that was up on his computer, and that I needed to not get back in line again, but wait until that customer was done. Then, a manager came back from behind, seeing that I was standing there, and asked if I needed help, and leaned over to teller #2 to understand how he was going to care of my transaction. If this is confusing, let me explain in bullet points. 1. I walked in at first feeling I might not get out within 15 minutes, becuase of 15 or more in line, and how those ahead were just being grouchy and mean to the tellers once they got there. 2. I got to a teller window, and needed to make a deposit, a withdrawl that also needed to result in a money order, but without my deposit being reconized first, my with withdrawl would overdraw my account, but those fees were WAIVED.GREAT CUSTOMER SERVICE 3. In order to complete my transaction I had to be served by another teller than had access to their system that could accurately account for all the steps needed, and it was all done in 5 minutes.OUTSTANDING CUSTOMER SERVICE 4. When it was all said and done, There was still a line moving quickly (silly people in line bitch'n and whinning ) yet the ENTIRE CHASE OFFICE working like a fine oiled machine, smiling, asking if there was anything else, even though they always cross their "I"s and dot their "T"s...and get this......... ...I saw the original teller ANTHONY out in the parking lot as I was leaving, He was on a break, but he was WAVING, and SMILING, to customers pulling into chase parking spaces....OUT OF THIS WORLD CUSTOMER SERVICE!!!!!!!!! I WAS DRAWN INTO CHASE VIA THE CHASE LIQUID CAMPAIGN LAUNCH ON MEDIA 2013..AND TOOK THE BEST BET OF MY LIFE FINACIALLY..IF I EVER GET RICH..CHASE WILL BE THE FIRST INSITUTION I TURN TO FOR FINACIAL ADVISE. WHAT EXPERTS IN BUSINESS SAY IS "ONLY DO BUINESS WITH THOSE YOU LIKE AND TRUST." I DON'T LIKE CHASE.. I LOVE LOVE LOVE CHASE!!!!!!!!!!!!!!!!!! p.s. I don't even know if that office knew they were shuffling the same customer around (me) as this review is my observation, and that is why I cannot provide names, it's because there where so many of them, it seemed like I was touched by everyone there read more

Marco went above and beyond and helped us and stayed late to make sure we were all set with our new account. Thanks Marco!!!!

Horrible customer service by Brandon Johnson the Branch Manager. Did not want to help us because we were closing in 15 mins and he said the transaction would take 20 mins. I he just said sorry but I can't help you. I will close my account because this horrible customer service experience . Going back with SDCCU... read more

This place is clean, and really big. You won't wait too long with all the workers here. Also, they give free coffee, free dumdums, and free ZAZA candy - chewy Mexican candy that I absolutely love. It was my first time trying them! There's plenty of reserved parking spots (bad if you're looking for Hooters parking just nearby). There's 2 drive-up ATM's if you don't feel like getting out of the car. read more

I went into chase today hoping to get amazing customer service and instead I received OUTSTANDING customer service. Justin Yaldo was so helpful and very thorough. He's really caring and very concerned about people's needs. If you have an issue he's super friendly and actually works to not only solve the issue but help you understand it! Thanks Justin for making My Experience at chase so awesome!! read more

Waiting for notary public and to open an additional account, after 15 minutes I was asked what I was needing done. I let them know I needed a notary, and was advised there were lots of other notaries near by that could get to me in quicker and only charge 10 bucks. I said I'd wait, 15 more minutes and still waiting. Decided to leave after 30 minutes waiting for a banker after half of them sat talking and left the building. I'll be back to close my current accounts later. Sorry - it doesn't seem the folks here are concerned about their customers. read more

So useless. Went in this morning to ask some questions about the preferred credit card and everyone was chatting it up with each other. They told me some banker in the back would be out to help me. After 10 minutes of sitting there while 6 employees did nothing, I left. I'll take my money and business to a more deserving bank. read more

This is the second time I have been to this branch. The first was ehh.. And the second today- WOW- hopefully I can post my video on here of my experience. I was the first one in line, with 10 people behind me. The only teller was in the 'business' line. There was not one single teller for us 'regular folks'. Proof is in the video .. Not one single teller. One customer in line asked the other workers who were sitting in their cubicles if there are any tellers. The female employee says 'we only have 1, and she is on break, so it will be a few minutes' and then tells her if she's just withdrawing money, she could use the ATM outside. (SMH..)! I've had really great experiences in other Chase banks, so I guess everyone should just stay away from this one? Poway and Scripps Ranch Chase bank have always been really great and customer oriented. read more