I just wanted to be the first review honestly. And I have to…read morecontinue writing for them to make it a review and now a tip... sooo... honestly the bank is cool... and they're national so that's always a plus if you like to travel or move a lot (cause you have to know changing banks is a pain in the arse). They're always friendly their too soo another plus.

This bank doesnt compare to any of the other locations. I love using this Wells Fargo as Alberto…read moreand Edwin are always so helpful. Majority of the time that I go either of them always assist me and always appreciate how friendly they are. I would give them a 5 stars but the teller Lorena needs some guidance on customer service. The 3 times she has helped me she makes me not want to come back. No smile. No have a good day. Just looks at you with a blank face which is something nobody wants to come into the bank too. Other than that no complaints.

Won't answer the phone. They hate their customers. Obnoxious robots. Provide my PERSONAL account…read morenumber. Is this for business or personal? PERSONAL. that's why I gave you the entire account number to avoid that stupid question. "Agent". We know you want to speak to an agent (but we don't care). We have an app, are you in the military, do you need your balance that announced already but are stupid? We have an app. We have an app. We won't shut up or tell you wait time. We will keep repeating this obnoxious description of a phone app over and over. Are you too stupid to get an app. We at Bank of America are too stupid to see you use your app every day. Did you know we have a banking app? Are you in the military? We don't care but it sounds like we do if we keep asking. If we cared we would remember and provide a special number where you can edit on hold while we play patriotic music. Let me repeat this same stuff again. Here is a lie: our wait times are longer than usual. Actually we don't want to talk to you and your time is unimportant to us. We don't hire enough representatives to take calls. Please give up and spend hours going in loops of useless help. Or chat to someone overseas who won't understand you. We are only open limited US business hours even though we outsource most our work. We are the worst business you deal with. Now I will repeat all this again. Did you know we have a banking app?

Customer service??? The employees are rude, unhelpful, and only know how to repeat what they know…read morehow to say instead of finding you a solution! You're better off talking to the chatbor on the app! There is a guy with buzzed hair and tattoos that works on the teller side who thinks he's superior because he's a teller, however, instead of talking to the girls, he could've helped us out. There's a girl with glasses who also works as a teller who is hard of hearing and has an attitude, just as unhelpful! Finally we get to the banker, just as unhelpful. Funny how no one wears name tags so I can put names. Exactly why I changed banks! Drive further and go to a different branch! This place is GARBAGE and outdated!

I came in a wheelchair being pushed by my girlfriend to open a checking account. We didn't have to…read morewait long, and we ended up being helped by the bank manager, who had a framed award in the space behind her desk for 40 years of faithful service and she explained everything we needed to have explained about how things worked there at Mission Fed. Is anyone or you ever asked me what Bank guy would recommend I would say Mission Fed should be your first choice

I've banked with Mission Fed for over 20yrs they are always great to deal with any issue. I'd…read morerecommend them to anyone starting a new account, I recently went in to use a coin machine which I never knew they had it was so easy to use since I've had a huge jar of coins I didn't know what to do with they helped me showing me how to use it and it printed out a receipt to give to the teller and they added it straight to my account which was nice and easy!

On the phone they are friendly, once you go in-person that's a different story. They said I could…read moredo walk-in when I called ahead of time. After arriving, the tellers were all available but they were all "booked". They are just being lazy. Poor customer service onsite.

Brian needs to be fired. Horrible customer service experience I have 5 accounts with Chase have…read moremillions of dollars that has been through Chase in the years and the level of rudeness and complications he has created to open an account is unreal. He claims he's been with the company for 14 years and Chase needs to revisit that, he was so horrible makes me want to switch banks

The worst bank by far, they will not help you in anyway shape or form. Exceptionally slow service…read moreand the people who work here are rude and incompetent. Just close your account like I did and choose capital one they are way better!

Molly Joy Tosh the Branch Manager was the only one who took the time with me to solve my banking…read moredilemma. She was wonderful and didn't stop until all my transactions were complete. Excellent customer service!

Your hours are listed wrong on Apple Maps. I showed up with a very urgent matter and the bank was…read moreclosed at 2pm Although it's listed that it doesn't close till 4 PM. I had the option to go to a different Chase earlier today, but opted out in attempt to come to this Chase because I thought it would be more beneficial to do business with the Chase bank That's in the same city and just five minutes from my new business. I Ignored all the negative reviews and comments online about this particular Chase branch Giving them the benefit of the doubt, however, upon my first impression they failed. How does a large company like Chase fail to input correct store hours. This is simple common sense no-brainer easy stuff to do. And now because it's a Saturday, I'm unable to accomplish what I needed to do and take care of a very urgent matter. Deserves less than one star. I hope they take ownership of this error and find a way to make it right.

Made an appointment very easily to have a document notarized. Very personable experience with good…read morecustomer care.

I have followed Sandy for years. Best person with knowledge beyond anybody else I have ever known…read more My Mom had a Chase account. They would have to call someone at the Los Angeles office, 120 miles away to see when that person can drive to the San Diego main office only, so we can set an appointment to close an account. What? Went to Sandy and she said, easy! Write me a Chase check for the full amount at Chase, It'll close, guaranteed! LLC's, businesses, personal accounts are all perfect for Bank of So Cal....Thanks to Sandy.

LOVE banking with Bank of Southern California. I have both personal ad business accounts here and…read morereally appreciate the quick responses and friendliness of staff. Sandy is the best!

What a joke. This place didn't even have a teller and the app won't let me increase my withdrawal…read moreamount to use the atm. Every time I come here there are problems.

I've been using this branch more because of all the construction in front of the Bank of America on…read moreSouth Santa Fe, and let me tell you, there's a huge difference in the branches. The bank itself is small, but it's clean. You can have a seat if you have to wait for one of the bank officers (the ones with the offices and not the tellers at the counter). Speaking of wait, there's almost always a wait at this branch. I don't think I've even come in here without having to wait. Parking is just okay. The stalls aren't very big and it shares a lot with Carl's Junior. Employees: Here is why this branch gets 2 stars. There is no consistency in how you're treated by employees. Sometimes you're treated courteously. Other times, you're treated rudely. And more than that, you'll get an upsell. Meaning they'll ask if you want to open another account, sign-up for a credit card, etc. I get that they have to upsell and encourage you to "buy" more because that's how they make money. I completely understand that. But what is deplorable is when the employees try to patronize you. Today's visit I was getting a cash advance on a debit card. The teller, Alba (yes, I'm naming her because her conduct was awful), asked where else I had a bank account. Generally when she or another teller asks this question, they follow it with an upsell to open another savings account, etc. However, today, rather than try to keep my business, she tried to discourage it. When I said at several banks, her response was, "Next time you should go there. Because they can do cash advances too." And this was not said in a helpful, I'm trying to be friendly tone. But more of a "yeah, I really don't want your business." tone. Yeah, I get it. Banks want to keep their money. Totally understandable. However, it should not matter what I'm doing with my money or where I choose to withdraw it from. There isn't a "Hey, go to another bank to withdraw your money." on the ATM receipt. So the teller shouldn't give you attitude either. While this was the first time anyone at this branch has been rude to me, I have witnessed them being condescending to other bank patrons on different visits. Thankfully, once the construction in front of the other BofA is finished, I can go there and not have to come back to this branch again.

In late January, we opened a checking account for our women's golf club. I cannot emphasize enough…read morehow smoothly this transition has gone. Everyone I've worked with at CCCU is professional, friendly, well-informed about CCCU and its products, and NICE! At a financial institution! It's unlike my experience at the big mega banks. The people at CCCU actually answer your emailed questions. They don't just send you a 31 page link for you to find it on your own. Shout out to Karina who I've worked with the most. She's great interfacing with the public. My mind is blown at how great everything is working and how easy it is to work with CCCU. I recommend this institution and this branch.

Very frustrating experience trying to get copies of my car loan statements. It took multiple phone…read morecalls and several visits to the branch just to receive my 2022 and 2023 statements. Such a simple request should not have been this difficult or time-consuming. The lack of communication and follow-through was disappointing. Based on this experience, I will not be doing business with this bank again.