This bank has been in my families for years. This is the bank my mom alway go to. She only wants to be helped by Ragine at the desk. She alway smiles at my mom and greets her. Lovely lady. She had always been helpful to us. If there are other tellers there, she wouldn't want to be with them just her. We recently met Rasa who is a banker. She is a lovely banker. She had been always helpful and friendly. Always concern with her clients. You need more people like this working for your team. Friendly and willing to help. read more

My child wanted to open a bank account after starting a new job, and we were assisted by Dylan under the promotion (pretext) of $125 being credited to the new account after 5 transactions. After using the account for more than the required number of transactions, we went back to the branch office to inquire about the promotional credit because it never appeared on the balance, and were told we needed to use some sort of promotional code that can no longer be retrieved and that the promotional code needed to be entered within some random 15 day period that had already elapsed. NONE of this information was provided by Dylan (the associate at the counter) at the time the account was opened. None of the confirmation emails and notifications indicated a code of any kind. Judging from other reviews I am seeing here, this bank has a track record of scam promotions with shady "codes" and convoluted manual data entry time windows designed to dis-qualify people from receiving the advertised incentives. We closed the account and will go elsewhere. If you have a promotion, do the promotion. read more

Be careful Chase will Kite your money when you make a large deposit, no other bank does this. I put money in my Business account and they restricted funds for a month. I made a large payment on my credit card and they restricted me from using the funds for 8 days. read more

Their customer service stands on customers, all kinds of your languages, makes you feel good, tellers were always appreciative!

Bank teller staff is incredibly friendly and helpful! They always assist in a timely fashion and are incredibly efficient in supporting all of my banking needs. Big shout out to Jean who always leaves me with a smile, in all of my years I have never encountered someone with such great customer service. read more

If I could leave zero stars I would, as this bank branch doesn't deserve even 1-star. I deposited a payroll check at the teller window, after filling out my own deposit slip. The male teller took my check & deposited it in someone else's account. Only after reviewing my deposit receipt, did I notice the error & brought it to the attention of a manager. He told me to wait a minute & addressed the issue with the same teller. He came back a while later & informed me it had been fixed. Total incompetence on the part of the teller. Just take a look at the many other 1-star bad reviews from this branch office & you'll do business elsewhere. Where is the oversight???? Simply ridiculous Robert read more

I was at the Chase 1730 S. El Camino Real, SM branch to talk to someone about cash management products. Their financial advisor was on the phone and told me to make an appointment. No thanks. Not impressed. Jamie Dimon took over First Republic Bank to capture their clients. I don't believe they can keep many of them. The service culture is different. read more

I was having issues with a check i had deposited in the atm. i went inside and the bank tellers were stating that there was nothing i could do as once a check has gone into the atm that they have absolutely no way to help. Also saying that i would have to just wait and just try to call phone customer service because they would cater to me rather than their own employee. being in customer service for a long time i knew that there should have been more effort to help resolve or bring clarity to the issue i was having. I knew if i got upset that no one would want to help me and to her dismay i said "Thank you for taking the time to tell me all that information, but if i could speak to a branch manager who may have higher authorization to the accounts to help me understand what's going on that would be awesome" she sighed and gave me a stank eye....and said the manager was busy right now and that i'm free to take a seat. You best believe i did just that... Anyways, the story gets a lot better. once i get seated with the branch manager i felt a huge weight lifted, i felt like she definitely had the answers to my questions. Her method communication regarding the situation had tremendously calmed me down and made me feel much more secure about everything at hand. I felt like, okay great she knows absolutely what she talking about and gave me a inkling that she cared and wanted to tend to the situation. she also put me in her schedule for the next morning to follow up and ensured me that she'd do what she could to help me out. Waited a day, and boom. Resolved. Very professional and honestly kept me as a member of chase. read more

Employees work very slow, seem like not willing to work, not really helpful. Bad customer service.

I implore you not to use Chase bank. We deposited funds from our mother's proceeds from the sale of the house. It has been over 30 days and Chase is refusing to release the funds or provide feedback how to recieve the funds back to release elsewhere. We have been given the run around without an answer. I am contacting an attorney and the office of the comptroller to file a complaint. Do NOT deposit your funds here. read more

Avoid at all costs. Terrible customer service. Despite making an appointment, the banker (Monica) did not respect my time at all. She took a walk-in customer during my appointment time (even though I was on time) and I had to come back to the branch later in the day. Then, she had no idea how to open a business savings account and had to call someone else at Chase at least 5 times while I was waiting with her. Despite this, and an hour later, she still could not help me despite verifying my information. I had to make an appointment at another branch just to open a savings account! I would definitely consider going to another branch instead of this one. I will not be going back if i can help it. read more

The worse bank ever; I don't understand how they have stupid people working there i had made 4 appointments and they refused to help me they cancel on me at last minute read more

So I'd like to preface this review by stating that this is not a review of Chase Bank as a whole. I generally receive excellent service at most Chase locations I've been to, and their numerous locations everywhere, added to the fact that they're open till 6 and have Saturday hours makes it much easier when I need to visit a brick and mortar location to take care of my banking needs. It's for this reason that I have most of my financial products with this bank (mortgage, multiple credit cards, checking, saving, etc...). This review however, is solely pertaining to this particular branch location. I was actually really hard pressed to figure out what rating to give them when writing this review, because I feel like it's always a toss of two extreme sides of a coin when I come here. On some days when I come, I get greeted by several warm, smiling faces, who offer me water/coffee and ask if there's something they can assist me with (to expedite the line at the teller). I feel like a VIP on those days, and really appreciate the personal touch added to making my banking experience a memorable one. For those days, I would give them over 5 stars if I could. Then on the flip end, there are days like today when I go in, there's a huge line forming, I wait in line for 20+ lines because there's only two tellers and they're stuck in complex transactions, only to finally approach the window and get "greeted" by an unsmiling face (and literally no greeting), no apology for the wait, followed by awkward silence as my transaction is processed and then my deposit/payment slip rudely thrown at me through the teller window. And while the argument can be made that this could be true in any situation, I oddly find that I get better service typically when I come in after work and am dressed up and much more presentable (because apparently my money is more green when I'm dressed up than when I'm in t-shirt/jeans?) than when I come in on my free days and I'm completely dressed down in a hoodie. While I don't expect the VIP experience everyday, it would be nice to receive consistent service somewhere in the middle of those two extremes. read more

The only reason I really come to this bank is because it's so close to my work's office. However, each time I come here, I get reminded of why I always end up making the trek out to the Westborough Branch. As much as I want to like this branch, I don't. I really can't see why the tellers here can't do the same for me as the Westborough branch. Yes, I understand that my paycheck doesn't become available right away but how come when I go to other branches, a manager easily approves for a little bit more to be available right away -which is important for me, being on a payment plan for school. Something else that irks me is the workers here aren't as friendly as the other branches I've been to. Not all of the staff. The male staff are so sweet but the women... read more

Don't bank with chase! If you have a problem you need to spend a half day on the phone trying to resolve it. And it likely won't get resolved. Look for a bank that cares about its customers. read more

I got there with an appointment for notary service, but the person assigned by default doesn't have the license. The branch manager Glady welcomed me quickly, and offered to help. She is very professional, caring and responsible. I recommend this branch and look forward to working with her in the future. read more

Warning! Worst customer service here! Don't expect much from Jack! Thanks to Jean who came to the rescue!

The most disgraceful, dishonest and no knowledge of banking of a bank! I am totally baffled as to how they have stayed in business. I deposited a check on November 16th. The issuers account was debited on the same day and chase is not releasing the check on my end until the 25th. They have the money, and working with it. I think its so disgusting to do business this way. I have so many payments attached to my accounts at chase otherwise I wouldn't waste one minute to depart. Horrible. Do not do business with them. read more

Super easy access to ATM if you can get around the construction ! Full service teller action inside with safety deposit access and friendly service. I don't miss local banking as I've been super happy at Fidelity with mySmart checking account which is primarily driven by online service. read more

Wasted my time with the manager, when I tried to update some of my information in the system, she asked me to grab the original document, I said ok. When I got back there she asked me for more documents, and then I got mad because seriously she made me wast time going back and forth! Totally useless! People keep away from this branch if you don't want wast your time ! read more

Columbus Day, I go into Chase to cash a check. They tell me that its a $5.00 fee, YES a fee to cash their check written to me because I am NOT a current customer. Now granted I would have gone to BofA my normal bank, but I had received this check from someone I didn't quite trust to have the funds available. The lady at the counter tells me that I can open a free checking account and receive $100.00 for signing up. I said yeah I have been getting the promotion information in the mail as well as on my email awhile back but never thought about it. She said I can claim my $100.00 by opening the checking account that day. OK fine, you suckered me in. I get seated with ROCHELLE and she proceeds to open the account I tell her about the $100.00 and she said not a problem. Opens the account puts everything in a huge packet and asks me to refer people. I leave there with my check deposited into my new account because they had to hold it for 24 hours. OK fine no big deal. I leave the money in there until I receive my debit card about 10 days later. Start using my debit card as per the terms to receive the $100.00 that were explained to me by Rochelle & the teller. I wait a few weeks and no deposit of the $100.00. Go into the bank and speak with a girl at the counter who states that because I didn't have the coupon with me at the time I couldn't claim it. Well Rochelle had no problem discussing with me the terms and conditions to receive the $100.00 so why now all of a sudden am I being told I needed the coupon when I could have easily pulled up the coupon on my phone and shown it to her, or gone home and grabbed the one that's been coming in the mail. She then tells me to call customer service. That brings us to today... I call into customer service asking about the money, they give me the run around saying they cant do anything blah blah blah blah. Sounds like nobody is willing to do anything for me so I tell them I want to cancel, they then transfer me to "retention" explain everything all over again. Still nobody is going to budge. They even ask me for the code I got in my email.... Still no help. They state that they will contact the representative and see if there is anything they can do. Well guess what I am tired of dealing with your bank, tired of your stupid ass tellers, and extremely tired of the run around. Come January 12th my account will be cancelled, and I will be filing a complaint with the BBB as well. This is not how business should be conducted, if you want the sale you got the sale but you won't be getting any of my hard earned money deposited into your crappy bank any longer. Oh and need I mention the letter I got in the mail from them stating that the terms of my account are being changed and that the letter is sufficient enough notice. BULL CRAP IT IS! January 12th cant come soon enough. read more

Very disappointing banking experience. Just so everyone knows there is only one bank manager on site on Saturdays, or so I was told. And so when she goes on break/lunch, you have to wait for her to return to complete your more complex transactions. She signed off on my transaction, then left the building, and when her authorization was needed a second time, the teller (nice as she was) and I had no other option but to stand around for what seemed like half an hour. Ok, it was at least 20+ minutes. The worst part was that when the manager returned all she said to the teller was, "I thought we were done with this." She didn't apologize for the ridiculous delay or even acknowledge my presence at all. Clearly we need to work on our customer service skills, not to mention our management systems. I think the bottom line is that if you want a better banking experience, join a credit union. There is a great one across the parking lot! read more

Thank you, Sandy, for helping me get a document notarized when two other branches wouldn't/couldn't!Best customer service ever!

I'm was trying to open up another account to give them more of my money but they simply WOULD NOT take it. I spent 45 minutes at this branch, starting with sitting with a 'banker', who helped 3 co-workers who stopped by at different points to interrupt our session, and who each time decided to help them instead of me (Premier customer, long time Chase customer (15+ years), private banking candidate). At the last interruption, he disappeared to take a call, and never returned. I was ready to give you a nice nest egg and help you with your $ and account opening quota, but forget you - I'm taking my business to another branch. In fact, I'm actually thinking about taking all of my money to Wells Fargo. Yes, the bank that would probably open 8 accounts in my name...the bank of the devil...the bank who eats babies for breakfast...despite all of these truths, the fact that I would consider such a soulless entity for my banking needs tells you what I think about your service. read more

Trying to open an account, but no bankers available. Spend 20 mins waiting and was told need to wait another 30 mins. Entire bank only has two cashiers available and 2 bankers. So many empty cubicles. If you don't have enough bankers, why need them! Btw, it's Monday. read more

Stopped into to make a payment on my new Chase credit card aka depositing my paycheck. Quick friendly service, parking was kind of a b-itch even though they have a lot right there and was in and out in minutes! read more

Quick and friendly service.. plenty of parking spot.. no drive-through ATM available here unlike Millbrae, San Bruno.

Stay away from this bank and chase. Upgraded my cc to rewards card. The agent told me i would still have the same cc account #. I only upgraded bc i wouldnt get a new account # and therefore it wouldnt affect my credit score. However she was wrong. So i started using my new cc and making payments regularly. But unbeknownst to me i now had 2 accounts and was using the new card while making payments on the old card. Chase called and said i hadnt paid so i would send another payment through. 3 months down the road and Chase is calling my contact # which is my families house and i get a letter that my account is now closed. After talking with them on the phone trying to figure why payments were not going through i learn that i had 2 accounts. Both accounts were closed and they would not reopen either of them for me. I still have to finishing paying off the balance on the new cc also but can no longer use the account w Chase. My Credit score dropped by many many points and it still shows 90 days of no payments as a negative hit. Now i do not have any account with Chase as they closed them on me. They were rude, heartless and not understanding of the situation at all. Matter of fact they did not care what had happened only that i had missed the payments (which i did make but on the old account #) It was an honest mistake that i paid for and still comes up on my credit score. Moral of the story is: Do not use Chase and do not trust upfront what their agent tells you. read more

The people who work at this location are nice and friendly. They seem to be working at good customer service. Lots of parking; two walk-up ATMS (yeah, you gotta get out of your car) and I feel relatively safe there as it's a pretty busy shopping center. The only thing I don't like about it is the enter/exit scenario. Because it's so close to Hwy 92, cars scream down El Camino and it's hard to get in unless you go back out to the light and wait. I should also mention that there seems to be a lot of clueless drivers who turn wide into the entrance and I've almost been hit a few times because they somehow fail to notice my car. There's just a weird lack of visibility there with the walls and the trees and the curve of the adjacent street. read more

Typical ATM stop for me near work when I need some cash. The ATM is located in a visible area ensuring safety with easy in and out drive ways. I have not gone inside the bank yet though. read more

I have had a few accounts at this bank for 2 years and every time I have gone in here they are able to assist me immediately. I find all of their staff to be friendly and helpful. Went in most recently to close an account and was assisted by Ray X. He was great and was also able to give me information that was relevant and helpful for the situation I was taking care of. I prefer Chase over any other bank and will consider using their services again in the future. read more

Edmund Liu is such a scam! He is my adviser for the retirement brokerage account but he seems he knows nothing. I seriously doubt why Chase hired him...he's not responsive and competent. Stay away from him! I will contact his supervisor to report how bad he is. read more

I've run into several nice people here, who've generally tried to do the right thing, but for some reason, Chase seems to keep getting in their way, with irrational restrictions on common-sense account management issues, transaction processing mistakes, etc. Oh well... the location is convenient, so I haven't closed my accounts yet, but I wouldn't go out my way to bank here either. read more