ROCKY Excellent service always when I come into provident. He is always ready to help me out with every situation I have and the customer service is 10/10 great work!! read more

I opened a savings account for my son when he was five months old at this location. The process was very easy. I found the customer service rep to be helpful and polite. My son was with me at the time and was a bit fussy; she didn't mind. I've gone back a few times and the branch manager noticed my son's savings account and sold me on a certificate of deposit. That was a very easy process, too! I like how easy it is to use the banking app and customer service by phone has also been easy. As a former credit union employee, I will always be pro credit union, and I think Provident is a great establishment for your banking needs. read more

Palvinder is a fantastic person to work with! She has a great, clear, energy and was very helpful through the banking process. I was greeted with great service and I had a pleasant experience. I thought that everyone working was very straightforward and helpful. I recognized and appreciated the great service and experience. I would recommend anyone interested in banking here to be respectful and to give it a try. I would love to recommend Palvinder if you are looking for someone to work with through any banking process. I really appreciate the location and the layout of this branch. Just be patient as good things take time. Treat everyone with kindness and respect at this institution as they employ some fantastic people and have an amazing banking structure. 5 stars from me! read more

i'm pissed! Because of their incompetent security, my account was hacked twice and instead of correcting the account info and tracking down the criminal they accused me of months of late payments ... Which I just found out lowered my FICO score 200 points!! the first time, someone in San Ramon tried to borrow $2000 off of a Provident Credit card. I had to change all the of my three accounts. A year later, somebody made months of fraudulent charges on a different credit card and because Provident failed to send me a credit card statement, they accused me of not paying. It's clear it's an inside job and someone is using my account and not sending me my statements. And even though I reported it to a great guy at the counter, the people at Provident over the phone never read his notes and repeatedly accused me of not paying!! such an insult such incompetence!!. I was initially enthusiastic about supporting a community financial institution but now I warn everyone you risk your financial security read more

The Belmont Provident branch has been our bank for many years. They are always professional, provide excellent service, never have lines, and are always easy to reach if we have any questions. I like to walk into their office, because it feels friendly and very personal. Palvinder Kaur went above and beyond while addressing all issues with our new account, even after the bank's closing time. I am so thankful! read more

I've been with Provident for 10 years and I've always had a great experience. I just opened an LLC and the assistant manager Palvinder Kaur has been incredibly helpful with setting up my new business accounts. read more

Kensey is the new branch manager and she is excellent. Knowledgeable, friendly and professional. And expedient- this is the best part. She helped us complete 2 loans in one day and was clear and concise on the process. 5 star recommendation read more

Quick take: Best customer service I come to this location twice a month on average. This location provides the best customer service out of all the branches I've been to in the Bay Area. Proud to call this branch my home credit union. Thank you Belmont staff for the best customer service in the Bay Area. read more

My wife and I are most grateful for the highly personable and professional work done by Palvinder Kaur on our Provident Credit Union accounts. We had scammers who wanted our money and we went to P.C.U. to take care of it. Palvinder Kaur went immediately to work and moved our accounts and restricted access...problem taken care of! We both give her the highest rating along with the P.C.U. system, in general. We have been members since 1974. Thank you Ms. Kaur and P.C.U. read more

Honest. Very helpful and explain things thoroughly. They arrange meetups that are at reasonable time for clients. But management did not give out a formation when an older agent retired. read more

This is a nice CU. Call ahead if you need a lot of cash, they have to gather it. They opened my account easier than SMCU,

Friendly, helpful and extremely knowledgeable. This was my 1st time walking in to this credit union and I was not disappointed. read more

Member of 30+ years (my FIRST CU). Became a member of 3 additional CU since ( with at least 20+ years with each). While I have not had issues with any employees, the philosophy and practice of this CU are more of a Bank than of a CU. I have multiple loans, applications for loans and credit cards, etc. PCCU has been more challenging to work with than any other CU. It is a very business-like CU unlike any of my other CU. I won't rate them a 1 since my personal experiences have been OK but not a 5 either (based on experience with my other CU). That being said, I would still rate them much higher than any bank with a lot to improve. especially for members who struggling financially. Not sure if my experience is unique or common compared to other long-term POC members. still good CU so not bashing. Maybe the VISION of this CU needs to be reexamined. read more

Friday evening about 5:45 I received a call from Benjamin at the Belmont Provident Branch asking me about being a trustee on an account name I didn't recognize. I asked for his name and branch again, and said I'd call back in 5 minutes. I looked up the Provident number in the phone book (old school, I know), called the branch, and Benjamin answered the phone. I apologized for being suspicious, but wanted to make sure his call was not a scam as I am a trustee on a trust - just not the name he gave. Benjamin gave me the name of the trust again and said the trustee listed had the same name as me, but with no social or phone number listed. The Trustor had called the branch to make a high 5-figure withdrawl, and Benjamin said it sounded like the elderly Trustor was being coached on what to say by someone in the background. The branch was suspicious and trying to contact the trustee to see if the request was legitimate. The bank records showed I had an account with them, they had my contact information, and was hoping I was the correct trustee. I wish I had been so the problem would have been solved, and I hope the branch located the correct trustee. Receiving this call made my happy that Provident is vigilant on behalf of it's customers. Thanks, Benjamin and Provident!! read more

I have been a business and personal customer since 2017. Spoken to numerous personnel including managers about raising the amount I can deposit via the mobile app. Ben Gomez got the job done. Moving forward this will save us a lot of time as we were going to change banks. (Business) read more

I hope I'm giving a review for the correct Location. 1050 El Camino Real #C, Belmont CA. I made an appointment online to be able to sit down with a representative to establish an account. My dilemma is that I'm a Navy fed member and there aren't any in the Bay area, nor shared branches. I was in need of a cashiers check of a substantial amount and money orders were not an option. Not familiar with the area I was thinking just start an account just to get the cashier check, but I also started thinking about what if I had to keep a certain amount in the bank, what if I had to have the account a certain amount of time to be able to retrieve all my monies. So many what ifs. I spoke to a representative/associate named Keri who was an angel. Soooo informative, knowledgeable and suggested what would best fit my needs as a traveling nurse and the time I have left here in Belmont. She was kind and very helpful which I appreciated so much. Hey Provient, please duplicate her and make her a choice for your institution for future customers just from my phone interaction I would definitely recommend this institution. Thank you for your kindness. read more

Had a wonderful experience today with Marina. She was knowledgeable, informative, personable and genuinely helpful. I walked in to make a deposit and spent easily 20 mins being educated on mortgage changes that I needed to understand. Very helpful!!! read more

I was recently in the bank and the asst. manager, P. Kaur, helped me set up 2 Pick a Term certificates. She was so patient helping me through the process. It was actually a pleasant experience. I never felt rushed or bad repeating questions and was treated with kindness and respect. read more

Who like actually having to go inside the bank?! Not me! Not one bit! Provident always makes me face to face banking less dreadful. This particular location has some great people and most importantly THEY ARE FAST PACE. read more

Provident Credit Union - Banks & Credit Unions Near Me - Belmont, California

Unfortunate that you all have moved away from providing shared branching services at your locations. Seems to be at odds with the CU philosophy and being ETDBW. Update: Thanks to the quick attention from leadership at Corporate and the alternative solutions presented by the Branch Manager in Belmont I am once again a satisfied member. Thank you! read more

Frankly I have been sticking with Provident as they have lower interest rates for their credit cards and no transaction fees when you are traveling internationally. But they have also started to proactively monitor your accounts for any security issues, not just fraudulent transactions. While their customer service & online banking is also improving. Keep up the good work! read more

Marina Alexander has excellent skills in customer service. She is very organized and very professional. She handled my Auto equity loan in just a few hours. The funds were immediately in my account. Thank you Marina! read more

Wow best customer service experience ever. I had an appointment with Marina Alexander. She was so friendly, professional and knowledgeable. She is amazing. She gave me top notch service. If you need to open up an account with this credit union I highly recommend making an appointment with Marina. You can schedule an appointment online. Provident Has some great rates for different accounts. read more

I have had two incredibly unprofessional transactions with Provident Credit Union. My brokerage issued a check to our trust for which my wife and I are both trustees and trustors. We both showed up at the bank with the trust documents and ID and they would not straight deposit the check into our joint account. Time to become a big boy bank Provident. Then, a fraudulent charge of over $1200 appeared in my checking account for AirBnB which I have no relationship with. Provident was rude and evasive and denied my claim. I have over six accounts for loans and banking with these schmoes and they still don't get it. They had an "investigation" and did not inform me of the result. Claim denied! Called me a thief and a liar and hung me out to dry for over $1200. I called AirBnB and resolved it with one phone call. I'm not even their customer but they issued the refund within days. Provident is not running a professional organization and it's time to close the ties and find something better. read more

Palvinder was great! The process was a lot smoother than I expected. Thank you again, Palvinder.

In my search for a car loan I had the good fortune of coming across Kim Matthews. Not only did Ms Matthews get me a car loan with a great rate but she treated me with so much grace and warmth that I felt as if I had just made a new friend. Ms Matthews embodies customer service at its very best. If you ever find yourself shopping for a loan, I cannot recommend Ms Matthews highly enough. The same way she treated a total stranger like me as if I were family, I'm confident that she will treat you the same way too. I believe that's just the kind of person she is. Thank you Kim! read more

I've always wanted to make the switch to a credit union, and because of an awesome auto loan rate, I made the move. Christina is the one you want to talk to. The fact that I get to do this whole process with her makes the switch even better! She's super helpful, kind, and patient (even at the end of a long day). I really appreciate the honesty and integrity of Christina and the staff in general. Stoked on my new account! Thanks Christina! read more

I have been coming here a couple times in the past couple of years since its on the main road and just more convenient. I usually don't have to go to the tellers because the ATM is outside the building I had a situation a while ago where my bank account was totally withdrawn and after blaming this company, I have to say that the branch manager did an amazing job researching the information and helping me through this devastating problem. I was so clueless on what was going on and Theresa did a good job giving me numbers of people to get in touch with that can help me. Although my bank (Travis Credit union) was totally wrong for what they did I truly thank this branch manager for helping me and assisting me Mostly new bank tellers but Theresa does a good job training them. Very convenient location as well! There is 1 ATM outside and a 7-11 across the way. read more

I was a satisfied customer of Provident for more than a year. Then in January I deposited two checks and they were held for 6 days with no explanation. Prior to this funds were always available immediately. In the time I've been a customer I have never once bounced a check or deposited a bad check. I called and was told they have a right to hold my checks. I kept asking them why there was a sudden change. All they would tell me is they have a right to hold my checks. I have no idea why they suddenly started enforcing this policy. They do have a right to do this but it shows exceptionally poor customer service that they refused to explain this sudden change. All they had to do was say "We haven't always enforced this policy in the past but now we will be more rigorous about this with all customers now" Or they could have said "Your balances have been a bit low lately and so we are now enforcing this policy". I totally understand they can do this but they were complete dicks about it. And I can't help but wonder if there is something else going on here. I can't help but feel this is discriminatory in nature. If it wasn't they would be able to be honest about it. I closed out my accounts and opened at SF Fire Credit Union. According to Nerd Wallet they have the highest customer satisfaction in the bay area for Credit Unions. Another friend of mine recently left Provident after 7 years with them. I think this place is going down hill. They seem to have shifted and are acting like a big corporate bank instead of a local credit union. You can go to Chase or Bank of America if you want to get treated like crap and have better technology and more branch locations. read more

I have been VERY disatisfied with this lender from the very beginning. My experience has been nothing but a hassle from the first day, losing my payments, forcing me to buy insurance when I already had insurance, losing that again twice, billing me for an insurance policy ( twice!) when I already had full covereage on my car ( the very same insurance I had since the day I bought the car, and the same policy I presented when I refinanced with Provident. VERY shady; makes it look like Provident tries to spring unwarranted insurance on the borrower), and so on and so on. I am selling my car in the next couple of days. When I do, the first I will be doing is pay off the loan with them and forget about Provident. Customer service is "nice", but bottom line is results, not charms. I do not go to a lender to have my hand held; I go there to do business, and give them an opportunity to make money. I asked for help on a new used-auto loan for a vehicle $5000 under book ( another Mercedes Benz, thus a very good risk for them). They say no. I already have an auto loan currently with them, likely my last. Provident gets a D in my book. read more

I finally left the BIG bank B of A and joined Provident and I couldn't be more happy! After the switch I realized that Provident has a little different way of doing things. I made some assumptions and didn't ask any questions and incurred quite a few OD charges... B of A would of made me eat them of course because after 20 years with them one mistake and they aren't willing to work with you, BUT NOT PROVIDENT.. I called and spoke to Christina S. and not only was she pleasant and understanding of my situation she filled me in on many options I have with provident and was able to get ALL my charges reversed!! Thank goodness that there is still banks who relate to you and make you feel like the #1 customer. Christina was the best and such a big help! read more

I have been a Bank of America customer for over 15 years with mixed experiences. But avoiding the fees at BofA was such a headache, even though they would always credit them back to me. While BofA is now more lenient with helping customers avoid fees, when I heard about Provident giving 2.26% APY on their Super Rewards Checking (now it is reduced to 2.01%) I went down to the branch in Belmont to see if it was too good to be true. Not only do they rarely charge a fee, but they pay 40 times the interest that my BofA savings account does (2.01%:0.05%). It was a no-brainer! I spoke with a teller (forget her name) and one of their Personal Account Officers, Chad. Everyone was very nice and I really had a great experience. I signed up that day and was later phoned by someone from corporate thanking me for opening an account. The teller was very forthcoming. When I made a deposit she made sure to inform me that the funds may not be available for a week or so. This didn't matter to me as I planned to leave it in there to earn that 2% interest. Still, it shows that they are empathetic and care about conveying potentially important information. I have recommended Provident to all of my friends and family and have been very satisfied with them so far. read more

I have been using this credit union for my checking account for over 15 years. I also used them for my home mortgage. They are always courteous and helpful. Check them out. They pay good interest on their checking accounts. read more

I'v just started banking there. The service was efficient and competent. I would recommend them entirely.

Provident Credit Union provides EXEMPLARY SERVICE with their SUPER REWARD CHECKING, refinance services, and positive, uplifting customer support. I would highly recommend them to anyone wanting friendly, efficient, and effective banking services! The staff is wonderful, with exceptional management staff, especially Marina Alexander! read more

Had a great experience setting up an auto loan here yesterday. Got a referral from the dealership I was looking at cars at that this would be a good place and to ask for Chad. Must have called this poor guy back at least a dozen times throughout the day. Every single time I called back the lady who answered the phone first was very friendly and quickly put me through to Chad. This was a very nice change in pace after dealing with insurance companies. I was a bit surprised and relieved I didn't have to listen to an automated voice recording before reaching him each time. During my car buying experience, I had dealt with many credit unions other dealerships had worked with, receiving interest rates all over the board. Not sure why everyone doesn't go here first. Save yourself some trouble and just called Chad at Provident. They'll be the least stressful part of your day. read more

Teresa Dennison. One name said it all. Well first of all I would like to say thank you. I never in my whole life had such a great experience on an auto loan. It was so good I opened a checking and savings account. I was banking with Patelco with over 15 years and I never knew you can have such great customer service. The service was very personal and professional. I checked other credit unions ratings and this one is high ranking. I don't mind crossing a bridge just to go to this one. My interest rate was the below 3% and once my direct direct deposit activates I will have to choose to close my Patelco or let it idle. I got on the Provident website and like it even more. I feel bad for the other people who got bad experiences with them. I can go on and on but to have an great experience like this, I had to create an yelp account and say this. read more

Stayed open late to save me and print out a new debit card. Unrivaled service if your thinking about a credit union this is the way to go. read more

Benjamin Gomez, (Provident Manager ) has excellent skillset, is courteous, and is downright clairvoyant. He recognized a sophisticated check/employment scam that would have ruined my peace of mind and credit. He confidently performs daily above norms. The most likable person !!! Sincerely, Myles G. read more

Went to this branch for opening a checking account after viewing so many great reviews in yelp and beyond. Although I was a little doubtful that they are going to impress me I was pleasantly surprised to find out that all the reviews were true. First off all there is no line to wait and we were welcomed by a friendly and smiling teller who, after I told her what I want, refer us to the branch manager, Junius. He took care of us and made all my requests come true. Now I am a happy customer with a checking account, credit card and an amazing 1, 76 % interest on my checking account. The only downfall is their pretty shaky and instability of smarthphone app for banking with them. Hope they fix this soon cause is annoying to be kick out of the app or not even let yo connect. Overall, a good bank with amazing staff and knowledgeable manager. Way to go Provident.... Thank you. read more