Had to cash a BofA check ($50) that I wasn't a member of. Turns out that if to you are not a member…read moreof the bank there is an $8 fee to cash a check. I debated on simply walking out and depositing it into my own bank, but decided to save time. It was the cost of doing business. The bank only had two tellers on a midday Saturday and I was in line for about 15 minutes. Given that there was a line behind me, I thought they would open another window. They did not. Anyway, my experience with this bank and branch left a little to be desired. Knowing what I know now, it is highly unlikely that I will return. Okay, pic-time.

No wonder they are replacing tellers they are useless here. Waited for 30min online so I decided to…read morespeak to someone in this office instead. One lady seemed like she was brand new the other one looked like she was doing her nails. Branch manager was in the back eating her morning danish "Hannah" and didn't want to be bothered. They just tell you to go call the 1800 number that nobody answers. Avoid at all cost. With so many banks out there these days there is no reason to use bank of america.

Since everything is online, I hardly o inside the bank…read more This week, I decided to walk in for a transition, and honestly, I enjoyed it. It was Friday, and this branch was a little crowded, but everyone was working efficiently with their customers. I only waited for like 4 mins and went to the counter. Jay was very kind and friendly. He welcomed me politely, and since it was a hot day, he asked if I needed water. Now who does that these days? He took care of my payments quickly and kept smiling during the said thank you! Honestly, we often miss human contact with each other and avoid each other as much as we can. I left very happy, and this branch is surely lucky to have an employee like Jay. Thank you for all your help, Jay.

This particular Chase Bank location is not very convenient. The ATM is positioned awkwardly on the…read morefar side of the building, which means you have to park, then walk a considerable distance, and even climb stairs to reach it. The layout feels inconvenient, especially if you're in a hurry or have mobility issues.

Standing in line with 4 people in front of me and only ONE teller!! There is a banker sitting at…read morehis desk with no customer, and a useless bank personnel standing there greeting "good morning ". Here is a tip for better customer oriented service....train all your staff to help customers even if a manager or banker has to step out of their "comfy" desk or spot and stand behind a teller window. Don't put status over customer service. We just need to do a simple transaction. We don't care if you are the banker or a manager. Role up your sleeves and don't make customers wait!!

They were really discriminating me Because Im Chinese definitely do not recommend the only good…read moreemployee there is vivian

This is my favorite credit union and location! My mom introduced me to this bank nearly 10 years…read moreago, and I can't thank her enough. I secured a low interest rate on my auto loan and loved how easy it was to set up automatic payments straight from my account. The atmosphere here is warm and welcoming, and the staff truly treat you like family. They've celebrated my milestones with me, from paying off my auto loan to opening a CD account for my son. One of the best features is how my debit card helps me save without even thinking about it--every time I swipe, it rounds up my purchases and adds the difference to my round up savings account. The app makes banking a breeze too! I can transfer money, pay bills, and deposit checks all from my phone. Plus, the card controls allow me to easily enable or disable my debit card whenever I need to. I always leave happier after chatting with Maria, Mike, and Fitchie--they're such a joy to see when I walk in!

I had an exceptional experience working with Fitchie Reyes at Provident Credit Union, and I can't…read morerecommend her highly enough. I recently purchased a very rare and highly specialized vehicle--something that doesn't fit neatly into standard lending or valuation models. From the start, Fitchie understood that this wasn't a typical car purchase. She took the time to truly understand the uniqueness of the vehicle, worked through the complexities around valuation, and made a strong internal case to ensure the deal could move forward. What really stood out was her willingness to work outside the usual processes where needed, while still being thorough, professional, and incredibly responsive. She proactively championed my situation, secured the right exceptions, and made what could have been a difficult, frustrating process feel smooth and straightforward. I chose to finance through my credit union intentionally--I wanted to own this vehicle as a long-term investment, not lease it, and I didn't want to pay excessive interest. Provident delivered on all fronts with a phenomenal interest rate, and Fitchie made it possible for me to finally acquire a car I had been searching for over two years. If you have a unique or non-standard financing need and want someone who will actually advocate for you, Fitchie Reyes is outstanding. This is what great member service looks like.

I wasn't a fan of this branch before and almost closed my Wells Fargo account after 30 years, but…read moreafter the new Branch Mgr/VP FOONG TEOH took over this branch, the experience has completely changed. FOONG is exceptional at customer service, and by that I mean he isn't the fake sales-y type. Instead, if you have problems or unique situations he knows how to address and solve them. He went the extra mile to help me deal with an international banking issue, and never exerted the 'I'm a VP and above that' vibe. He was willing to get his hands dirty and solve my problem, and I appreciate his expertise.

Do not go to this Wells Fargo. This is the worst Wells Fargo I have ever been to in my life. There…read moreis no ATM access and ATM access has been down for months. I walked in just to deposit money and was turned away. Employees are rude. I'm leaving Wells Fargo. I don't even wanna leave one star, it should be zero stars

I have 3 real estate loans with HSBC, which requires my loans are paid thru an HSBC checking…read moreaccount. Because of the size of my loans and monies deposited in my checking account, I am considered a 'Premier Client', which, as it turns out, means NOTHING! ALL of my dealings with HSBC are fraught with anxiety and fear as there is NO personalized or premier treatment of my and my accounts. The only time I hear from them is when they are trying to sell me something. Whenever problems arise, even ones created by them, it is a complete nightmare to resolve. Based on my experience, it seems you would have to be a very high net worth client (above $20 million) n order to get any sort of decent and professional treatment. I do not trust that they will take care of me, nor that they have my best interest at the forefront of their mission. Hence, why I get so anxious and stressed when an issue arises. Based on my experience with them, I would never recommend HSBC to anyone.

Horrible customer service! The lady at the first box started asking me personal questions in the…read moremiddle of the bank at loud with no respect of my privacy at all. She never invited me to sit and I was holding my toddler in my arms. So I asked her to sit, she asked 2-3 more questions and I decided that was time for me to leave. If this is the way you treat potentially new customers, I don't want to imagine once you have me as one. I came with the intention of opening two accounts and transferring the money from another bank, but with this horrible experience I'm taking my money somewhere else. You lady, learn some respect and basic customer service manners! You don't even deserve the one star I have you. You deserve 0

Decent, friendly, and easy going... They've always greeted…read moreme upon my entrance. I think the reason is because they aren't always overwhelmed with customers like other banks. I love showing up once a month and have one of the tellers actually remember my name.

Been to this place, i think last month. Service was great, people was helpful and account opened…read morewith no issues.

I came to this bank because it was near where I ran errands. Waited in line and the 3 counter was…read moreopen but stalled for a long time. This teller name Isabella decided to put in a work order for the door right before my turn. There is no customer service at this location. That's why they are getting these one or no star ratings. People are incompetent here. Maybe they need to close this location too since their employees doesn't care much about their customers.

Excellent special service and attention by Vanessa. Courteous and caring. Did not rush her elderly…read morecustomers.

My banking relationship with Bank of the Orient was simply through a certificate of deposit…read moreaccount, and the couple of interactions have been mediocre at best. Their computer software system is highly inefficient compared to larger national banks; not even close. It took close to a full hour just to add 4 beneficiaries even with me bringing all the information printed out on a piece of paper for them to enter into the system. I did the same thing at Chase and it took 10 minutes maximum once I got to a banker. The customer support here has literally been poorer than every bank I've ever done business with (which is over 10).

I was "held up" for over an hour by their staff as they argued with my wife as she was trying to…read morehelp my elderly mother-in-law with a basic transaction. She's been with this bank forever, but I hope she'll be willing to make a change.

I can't thank Bao Nguyen enough for the incredible support and guidance he provided during one of…read morethe most stressful financial periods of my life. Not only did Bao help me reduce my debt significantly, but he also showed me a clear and achievable path to paying it off much faster than I ever thought possible. What truly sets Bao apart is his ability to make you feel at ease. He explained everything in a way that made sense, gave me hope when I felt overwhelmed, and helped me understand how I could improve my credit score step by step. Knowing that I can reach out to Bao at any time and get honest, helpful advice is such a relief. If you're struggling with debt or just need someone who genuinely cares and knows what they're doing Bao is your guy. He's not just a bank representative; he's a financial game-changer. Thank you, Bao!

Infantilized and treated like absolute you know what by a manager here simply because I was trying…read moreto get overdraft fees reversed that I never felt should have been inflicted on me in the first place, this place doesn't have any way that you can just transfer your checking account funds quickly from, this is a co-op, I'm assuming that this is a non-profit organization, the San Francisco Federal credit Union I am assuming it's a non-profit organization, if you are part of a co-op, you need to be able to have relations with the other members of your co-op, that shouldn't be rocket science, you should be able to transfer money from your checking account to another co-op checking account without it taking three business days, this is 2026, get it together!!!!!!!