After 30 years as a customer I finally closed my accounts and switched to a credit union. I…read morecouldn't stand getting nickled and dimed constantly by more creative ways to separate you from your dollar. Customer service diminished to a point where I was wondering why am I putting up with this, so I was compelled to make a change.

I was running a bit behind but wanted to open a new checking account at this location. With 25…read moreminutes left before they closed I went to the window and asked to open a new checking account. The lady looked at their watch and said "sorry we're gonna have to schedule an appointment." I smiled said thank you and drove to the location in Monterey and arrived at 4:50 knowing I'd be too late. I scheduled an appointment at that location because she informed me the seaside location should have helped me with 25 minutes left to spare before close. Too long didn't read: go to Monterey location way better service.

Everyone was cool,lady open the door for me cause I had crutches and she was busy with someone,…read morecounter guy offer me a seat while he was busy with someone, cool dude, well when I made my way to the door the greater said have a nice day, back to you, got closer to the door, no help opening the door for me wooooow, brah, bad that I had to be on crutches, u could've made my day a little easier 09-04-24 boss go look at the camera

They steal from widows and the dead…read more When my husband died last year, they started draining his account with fees and won't let allow his estate to close the account or otherwise protect this asset. They have withheld information and failed to send notification letters and have been sending statements to the wrong location, even though they have been informed of all this. They are taking every opportunity to delay and deny, and they dragged their feet for 2 months to "investigate". I followed up with official complaints, but after 2 months, Wells Fargo claims they acted within the constraints of what's legal, and they make no mention of basic human decency. The man is dead and they are busy picking over whatever they can while keeping the family at arm's length. They refused to pause the fees while they conducted the investigation and refuse to stop or allow the estate to handle this. It's pretty clear they intend to take every last dime, and my guess is then they'll assess fees for having a zero balance, take the account negative, and then charge overdraft fees to the estate. **there are no ethical boundaries for these people**. This is the most disgusting behavior I have ever seen from a financial institution, and I'm no Pollyanna - I'm genuinely astonished at the audacity and the lack of shame. I feel like I need to wash just driving past the branch. If you work here, shame on you. Does your mother know you steal from widows and the dead?

I highly recommend Renee Areola he is so kind and very professional. He made me opening up my…read moreaccount so easy and he's such a pleasant to work with. I highly recommend Mechanics Bank. Thank you again Renee we're going above and beyond for me. I really appreciate it.

The employees are very nice and recognize you when you walk in. They also remember your name. I…read morehave had accounts there for years now. It's very easy to get in and out. I do recommend this for a nice well run branch.

Saxon butler is a great guy and best employee I ever dealt with at any Wells Fargo so good thing…read morethis location is closest to my house! Always fast service and alway kind people there also, but thanx Saxon for the always great help !!!

I've been using this branch for couple of decades. And the staff at this branch have been always…read morehelpful and friendly!

Great experience in my first visit, will be visiting again. Looking to invest in her :)read more

This is my closest branch. Everyone here is very nice. However they seem to always be short on…read moretellers? Typically one working, maybe two if you're lucky. They have updated the ATMs so you can get different denominations of bills, not just $20s which I think is cool. If you need to do business in the branch be prepared to wait, plan ahead.

Horrible Bank. Online Banking is a joke. It's outdated & not user friendly. I had to go in to do a…read moredeposit & they gave me someone else's account print out. The Teller that helped me had a heavy Asian accent & so it made it hard to communicate (hence getting the wrong account information of someone else) just extremely frustrating banking here. I Closed my account & went to another more out together professional local bank.

I have been both a commercial & personal account customer of Monterey County Bank for over 30…read moreyears. I love the personalized attention, professionalism, and banking expertise they have given me over my many years with them. It is nice to walk into a bank that makes you feel safe & works efficiently.

A white long hair teller in the middle BAD service won't accept the check with nickname and last…read morename, given with ID and card. I have been deposited checks many times under nickname with no problem. She single out

The problem with Bank of America is that they are worthless when there is a problem - even those…read morecaused by them. Calling customer service is equivalent to having a discussion with a houseplant. Other than reading out information that is available online, they have no authority to actually fix anything.

There are never enough tellers in any of the Bank of America branches. When I've asked about this…read moreproblem, I'm told the bank wants customers to use the ATMs for their banking needs. The branches only want to have two tellers per location. I've been in so many of their branches when I've needed to speak to a teller and there have been lines of ten to fifteen people waiting. In one branch, a lady starting screaming for a manager to notice the lines and do something about it!' What makes it worse is that while customers are waiting in line for service, there are five or six people sitting at desks working on their computers. Couldn't at least one of them stand up and actually start helping waiting customers? Or is that beneath them? I've been told, "that's the future of banking at Bank of America". I've told them that future will not include me as a customer. It's pretty pitiful.

Everything needs improvement. To associates calling at 4:45pm when the bank closes at 5pm. To…read morehaving your car repossessed when you have receipts posted on your loan account for every single month. No calls back in a timely manner. Horrendous customer service. Continuously say I have not made payments when the payment is posted on their payment portal! Make it make sense. They should be completely shut down for horrible business practices. Worse than Bank of America and that speaks volumes. 0 stars, would never recommend. Can't wait to be done with this place.

I recently payed off my auto loan with Monterey credit Union and have since transferred my current…read moreauto loan to them. Customer support / services are great fast. The transfer was easy and I have since linked my accounts to make payments. I look forward to many years of business with them. Gonna set up my kids accounts this coming week.