I have always received excellent service at the Sherwood branch of OnPoint, but I want to…read moreespecially commend Jenny Lupu for being so knowledgeable and making me feel like a friend, not just a customer. Without her help, I would never have been able to use my OnPoint points for a flight to Montana. (Funny thing is I actually ran into her at the Seattle/Tacoma airport when I did.) I have never waited too long or felt rushed at this branch. It's a wonderful place to do business!

I've been an OnPoint member for 31 years (formerly Portland Teachers)…read more I walked in on a Friday afternoon, roughly 1:00 PM. I knew that any wire transfers that do not get sent past 2:30pm on a Friday get sent Monday. I walked into the branch and told them I wanted to wire transfer $60,000 to my brokerage account, to buy stocks. I played a shell game for over an hour where the bank tellers pretended to be ignorant about how to send a wire transfer. I even called my brokerage on the phone and had him explain all the details to the bank teller and it was excuse after excuse. After finally threatening to close all my accounts and saying, "if you don't get this wire transfer by today, I'm walking out of this bank today with $60,000 in cash." The teller finally decided to stop playing dumb and wire transfer my money. I was respectful throughout this HOUR ordeal (not waiting, they were just pretending to be stupid to not send the money). They even threatened to call the cops on me because I raised my voice and said "IVE BEEN WAITING FOR A WIRE TRANSFER FOR OVER AN HOUR AND NOBODY CAN FIGURE THIS OUT!?" They tried to wait past the deadline so the bank got my interest over 3 more days. Onpoint, after this situation, I have opened an account with Sofi, where I can wire transfer without human interaction. If you don't put customers first, you will lose customers.

I made an appointment to make a change on a trust account due to the passing of a trustee. The…read morestaff person said I needed to bring in an original death certificate. I told the staff person that the letter I received from Estate Services at Bank of America said a copy of the death certificate was all that was needed. The staff person said he has worked at Bank of America for years and knows the policy and that an original death certificate was required. He wasn't even going to check with Estate Services about it, so I canceled the appointment. I called Estate Services and they confirmed that a copy of the death certificate was sufficient. Estate Services stated that they make the policy for Bank of America and not the branches and that they would call the Sherwood branch. Not sure that happened or not. The staff person at the Sherwood branch seems pretty arrogant and certainly not customer focused. He should have at least called Estate Services for me, but he did not even offer that. I am working now directly with Estate Services to get this trust issue resolved. They seem very customer service oriented as opposed to the Sherwood branch, which is not there for the customer. Based on this experience, I will take my banking business elsewhere. I do most of my banking at US Bank in Tualatin and they are very good there - very customer service oriented.

A Representative at Bank of America decided he did not approve of my sending money to my daughter…read moreseveral times a year, so without a word... he Blocked my account and cards. He never contacted me, either by phone or mail. When I went in and challenged his actions.. he "Smirked" at me, it was "His" decision and I had no input, "HE" decided that I was a victim of fraud... I was never contacted in advance... and he SMIRKED at the fact that my grandkids were begging neighbors for food. I am filing complaints as soon as I can get in contact with the appropriate State Agency... My account is still screwed up and my Daughter and grandchildren depend on my support. So now they are begging friends and neighbors for cash and promising that I will make good on the loans... and he SMIRKED... Now I must travel to a separate city (local branch has closed) and I am waiting for a friend to come over and give me a ride... Time to Change Banks...

It's 4:58 pm and you close at 5 pm I'm at the atm paid the $3 and tried to go in to ask for change…read morefor our schools PTA auction. They denied me service because they were trying to get out early. I even mention we're nonprofit and we're having our schools auction dinner all she did was shrugged her shoulders and lock the doors! Talk about really poor service. I did mention I was going to write a review because I felt like they could've done a little something, but they chose not to! Even after I paid my three dollars to use the ATM. Maybe I'm just a little sour but that really put a damper on all her plans we needed to do to begin. It's really sad when one small action can put a damper on an evening for so many people. Everybody is waiting for me to get back with the cash box. I know I have to drive 10 minutes away to the next bank that's open till 6 PM! What a sad excuse for a bank! I will never recommend to anybody

Wow, have things changed and NOT for the good. This branch seems to be an example of US banks new…read morenorm. Can't help with anything, just tell you to call the 1800 number and wait on hold.

None of the tellers had the answers I was actually looking for and kept looking back and forth at…read moreone another as if any of them had some common sense. Absolute disgrace, drive to Lake Oswego if you have 15 minutes to spare to avoid these numbskulls

This place is awful and no matter how close you live, do yourself a big long term favor and don't…read morechoose this bank. A new credit Union is being built right across the street, for anyone looking to switch away from this bank. My personal experience: opened the acct because I received a promotion in the mail ($300 if you set up direct deposit). They don't print your debit card at the bank like most other Banks/credit unions I've been to, so I was told to go home and wait for my card in the mail. No big deal. 1) Few weeks goes by, no card, I'm going on vacation with no access to my funds, so I go in. Turns out no one ever ordered the cards to begin with. I was given checks, at a charge, to use during my vacation... 2)I received the occasional overdraft fee, no problem. If I spend money and fall short, I have no issue paying the overdraft fee(s) since the bank is doing me a solid covering my purchase. However... 3) I went to buy glasses and instead of charging me the agreed upon amount, the front desk person accidentally charged me 1.5X the amount I owed. I cancelled the purchase, but it was going to take time to get a refund, so I went to the bank. I spoke to someone (she said she was the manager) who said that if this overcharge causes me an overdraft, she can't guarantee she'd waive it, because "that's how the bank makes it's money." Though it was no fault of my own. 4) That brings me to today. Noticed the other day that I was overdrawn (been having medical emergencies this month). Had several pending charges, 2 of which went through already, but no overdraft fee had been assessed. So I went to the bank and put in enough money to bring my acct +$20 in the green. I'd made a cash deposit. Key Bank kept my deposit pending, then changed the overdraft fees for those two purchases, which then brought me back into the negative, THEN put all the other pending charges through, which then all received a ($38) overdraft fee each. You know how most Banks give you a day to become current before they charge a fee? Not Key. They will apply overdraft fees retroactively- AFTER you bring your account in good standing- which created a negative balance, then they put all the other pending charges through. Overall I now have like 8 or 9 overdraft charges. Went to the bank to talk to someone. I know the employees aren't responsible for the practices of the bank and would never talk down to/get rude with these people. HOWEVER, they absolutely do not operate the same way. The employee INSISTED that I made the deposit AFTER all the pending charges went through (though if they'd check their ATM history they'd see that's not the case) and would not listen when I explained how it really was. She then began talking down to me, saying I wouldn't be in this situation if I'd stop spending money I didn't have- which sounds reasonable, except for the fact that the bank arranged withdraws/deposits in a way that they could CREATE several additional overdraft fees. This person talked down to me, was rude to me, unkind, and unhelpful. I don't appreciate the attitude when I'm being nothing but kind. There's several other interactions I've had with this bank, theyve all been unpleasant. I'm going going back to my credit union, where they talk to me like an adult.

If you have perfect credit, you're not gonna understand my gratitude for this location. Of course,…read moremy credit isn't great and my job has not yet set up direct deposit so I have a paper check I have to cash drawn from Wells Fargo. It's been a few years since I've had to go into a bank and cash a check but it has never been a fun experience. Since I'm an adult, nobody understands why I can't just deposit it into my bank and normally bank tellers will make me feel like a complete loser because I don't have a bank account and then they will push a bank account on me hard-core they will ask me for five pieces of ID fingerprint before they cost find charge me to cash app but it's the Teylar does it do it for me!

Jean was incredibly helpful! Highly suggest anyone to come to this branch for anything they need!read more

I became a customer because Advantis was the only one who believed in me and opened a car loan,…read morethen another. Every interaction with emploees of Rivermark has been outstanding. I cannot praise them enough about the lever of customer service, care for customers. If i could i would have given them a Micheleen star! Thank you Rivermark for being there for me! Rei was helping me today and took care of my needs, i left happy!

Rivermark is what I needed. A checking account without junk fees. The app works well, and I like…read morethat (unlike OnPoint) it supports Zelle. I wished I had switched to Rivermark much sooner.

Cannot access bank through your automatic phone system. And this is the second time I have tried…read moreto deal with US Bank. After 30 years with US Bank the service is subpar. I meet all of the criteria for a free checking account and continue to be charged. FAccuntius

Jay at this branch was extermely helpful and accomodating. He's the reason US Bank is getting any…read morestars at all. I'm only giving 3 stars because US Bank as a whole is very frustrating. I've been trying to place a wire to pay off my mortgate. The online wire transaction got cancelled even after confirming with someone on the phone and they said it done. I called and re-initiated the wire by phone. They were supposed to call me to confirm but I missed the call. After calling for several hours I tried to go into the branch to see if there was anything they could do. {Insert Jay here} He called on my behalf. Talk through several layers of beaurcracy. Seemed to make progress but when I was put on the phone with the someone from the east coast they started to ask for all this reverification (like my account number which I don't have memorized). WhenI pointed out I was standing in their branch and this call was initiatied by the branch....she responded "how do I know that". So they couldn't confirm/complete the transaction. So now I'm waiting for the call back from the original person to get this transaction through before it self cancels. I understand the need for security but its inconvenient and frustrating the customer US Bank. When the dust settles I have to go relook to see I'm being charged for all these transactions that didn't go through and ultimately I'm looking for a new bank. All these fees to process my own money is crazy.

I've had checking, savings, and mortgage accounts with Umpqua for 5 years. The problems I have with…read morethem are the following: 1) You can only use their ATM, 2) You cannot access funds from overseas (such as during vacations), 3) Funds transfer to another bank is extremely limited on a per-day and per-month basis. I wanted to move several thousand dollars to another bank but could not, or it would take me 2 months to move the funds due to monthly limitations. I am closing this account. I have to write a check for the balance in order to close the account because electronic transfers are so limited. Think about this when you want to close your account. It's quite painful.

Without exception, all the staff I've interacted with, both in person and on the phone, are very…read morefriendly and helpful. For that I'll give Umpqua 5 stars. The three star rating is due to the dismal ATM system they have in place. It is very slow and asks way too many questions. As a result my wife and I both dread having to use the ATM and will instead just go inside during business hours. They really need to replace their system. We've banked with B of A and Chase and both have far superior ATM systems.