Ive banked with First Federal for about 15 plus years now. I've never had any horrible experiences, but I've never had any memorably good ones either. Drive up window times in line have been soo long now.. I waited at the window line for about 20 minutes before getting to talk to the teller. Once I was able to do my transaction the bank teller called me and told me I needed to come back and sign some stuff. I get mistakes happen but it seems to be a recurring theme with first federal. It's the second trips I have to make to the bank to recorder the first visit that has annoyed me enough to close my account. I also have received very weird interactions over the past few years ESPECIALLY at the Amity branch. I'm not sure why they act so stuck up and bothered... I asked to have a print off of my monthly statement and the older man managing something was really rude and acted like I had just asked him to handwrite me an essay or something. I pay to bank here, and I shouldn't have to beg to be treated like a customer. Cherrie Schaff is extremely nice and kind and was always my "go to" at first federal. If anyone should be implementing and training workers on diversity and better treatment universally- it should be her.. I will Never bank with first federal again, But if you do just advocate for yourself so they don't mess up your stuff and don't treat you like shit. read more