There ATM are lacking service and often have problems. Today I had $300 taken and then there was…read morean error and it kept my money and now BofA is saying 2 months to return it and now I have to waste my time and money with nothing in return. When I inconvenience B of A they charge me.

The ATM took my cash then went out of order. BofA is telling me it's going to take 2+ months to…read moreget a refund. BofA will not want to wait 2+ months for a loan payment. I'm not sure why this process takes so long. The BofA ATM's are out dated and lacking service and now it's my proble.

I can't say enough good about these folks here- TRULY AWESOME!!!!!!!!! Yee aww great is good and…read moregood goes a long way towards your destination. I am not a navy puke (AF and Army) so for me this truly is an unexpected fantastic treat. :)

It would be nice if there was a local phone number for the Silverdale Branch that I could call so I…read moredon't have to go through a bunch of menu items about transaction related things. There should be a way to call the local branch member service desk and not have to go through answering account related questions. That is very annoying and not helpful when you don't need help related to a transaction. When I got to my local branch this morning it was closed and I just wanted to know if it was re-opening today or if it was going to be closed for a few days. For most things I would give a 5 star rating, but not being able to contact the local branch is definitely a one star.

My husband and I were traveling to Washington to visit our daughter and her family. It was…read morenecessary for us to visit the Wells Fargo branch in person. We were greeted as we walked in. I had what I thought would be a complicated issue, and my teller, Crystal, couldn't have been nicer or more pleasant. She also took care of our transaction. Very positive experience.

I pulled up to the drive up window and saw a teller counting out a bundle of cash. There was a…read morestack of $2 bills, which my son loves and collects. I asked if I could buy some from the teller and... she tells me they have no $2 bills. I said I JUST SAW the other teller counting them! She looks nervous, switched off the mic, talks to the other teller, both acting weirdly suspicious and comes back and says, uh....they're for another customer. Ridiculous to play such games with your customers. The fact that she lied straight up to my face, makes me wonder about the other practices of this establishment.

I have 2 loans and BECU and when I took the second loan they told my to just over pay the first…read moreloan and the overage would be transferred to the second one and pay that. Well, apparently that was a lie because they keep calling me telling me I haven't made my payments. I've tried to make the second payment out of my BECU checking account to my BECU loan, but it will not let me and it will only let payment to the first loan and says, I'll have to mail a paper check for the second loan to BECU.

My husband and I went in this morning and we were assisted by Whitney. She was professional and…read morefriendly, answered all of our questions about their services, and helped us open new accounts. Very happy with our experience!

Best bank ever!! Love the kind people at this place!! They can work anything out for you! Very…read moreKnowledgeable in there business

A tough, old school bank. Very easy to work with!! Awesome cashiers!!!!!read more

I do not have an account here. I came in to cash a clients…read morecheck dressed in painter whites. The amount required a phone call from the account holder which is understandable but the manner of transaction was a fail. If you ever want to feel like a criminal while cashing a check as they type silently and make phone calls with no updates, pleasantries or policy enlightening; then go here and ask for Jay Clayton. I've had better customer service at walmart. Maybe I should have drove home, cleaned up and dressed a higher class wardrobe to not be stereotyped with a sliding scale of customer service? Or maybe this is a standard across all social classes.

The team @ 1st Security Bank in Silverdale, WA are a wonderful group. They are always quick to help…read morewith issues and resolve them same day if possible. I enjoy banking with them.

I have always banked with a credit union, but I switched my business account to Kitsap Bank because…read moreit is local and has been around for over 100 years. I have never been charged so many fees and had my accounts mismanaged in such a short period of time. When I opened my accounts (personal and business) in May of 2020, they only provided me with a checking account, not a savings account. Weird, right? I had to go inside the bank after many confusing phone calls and finally I was given a savings account. I suppose it is common to open a bank account and only want a checking account? No way, that is weird, everyone wants both checking and savings. It is absurd that I had to REQUEST for a savings account. Absurd. My biggest gripe is the plethora of problems with their online banking/phone app. I wasted a lot of time on the phone and in person regarding this. Pop-up messages said I did not have authorization to deposit checks. HOW NUTS!!! I'm the only one on the account, what do you mean I can't deposit a check in my own account?! I was unable to use the online deposit because I was never given a debit card (which was absolutely essential for using Kitsap Bank's phone app, as they have a second party app you must also download and then enter your debit card number in order to use their services). Impossible to do that without a card, which should have been given to me right after opening my accounts. While on the phone, multiple separate times, I was speaking to the bank's web master/developer of the app. I know this because while on the phone, they were re-writing the code so that when I closed the app and then re-opened it on my phone, options that didn't exist magically appeared. Because of their poor service, I closed my accounts a month ago and only NOW am I finding out that I was charged a $25 closing teller fee. NO ONE EVER told me about that fee. I want my $25 back, I found out about this fee after I was sent a paper statement (which earlier I had to OPT OUT OF in order to not be charged $5 EVERY MONTH, and the only way to opt out is through their useless app). I received no receipt the day I closed my account that said ANYTHING about this fee. Let's be honest, wow, burned while opening my account, burned closing my account. I took my business and money to Kitsap Credit Union and I'm never looking back. I will write a review on any and every website to warn people of this bank that certainly doesn't care about you, only your money. Kitsap Credit Union was so helpful and it was easy to open my new account with them. They even printed my new debit card that day!! And their online/phone app is excellent and easy to use. Stay away from this bank- so many fees, lack of communication, poor service, and let me tell you, when I closed my account at the Kingston branch, the teller asked me why and I said the online services were beyond sub-par. She agreed then she went on to tell me THAT SHE has an account with Kitsap Credit Union. So there you have it folks, even the employees don't want to bank where they work. That speaks volumes. Goodbye Kitsap Bank, know that I will share my experiences with everyone and anyone that will listen.

Kitsap Bank's slogan 'Financial Freedom for Families' is an exaggeration at best. If you put your…read morehard earned money in this bank be aware this bank may now assume proprietorship over YOUR money. They may question any withdrawal you make under the guise of their own bank 'policies'. Ignoring a Court ordered Executorship granted to me after the death of one parent, they have refused access to accounts that would allow me to care for my remaining parent suffering from advanced Alzheimer's dementia, again citing their own institutional policies. I recommend you place your money elsewhere. Patricia M. Kingston

Sanoe Silva is a Member Associate lll with Kitsap Credit Union. She is a skilled trouble shooter…read morewho knows how to evaluate the situation quickly and work on it methodically. I was totally impressed with her. she found the answer for me and I wanted to cry. I had tried to figure it out myself, but it was impossible. I thanked her profusely for her kindness and sensitivity towards me. I walked out the door and my shoulders were not heavy anymore. Thank you Senoe Cindy Pennachi

The worst customer service experience I have ever had…read more I spoke with someone in the loans department named "Guy" regarding documents I needed to submit for my GAP insurance claim. From the beginning of the call, he was extremely rude, talked over me repeatedly, cut me off whenever I tried to ask a question, and continuously placed me on hold without explanation. When I requested a supervisor, he told me they were "busy and could not help." I then asked for a supervisor's phone number or email address, and he responded, "We don't have one, you can call back and wait like everyone else," before placing me back on hold again without allowing me to speak. I eventually reached a supervisor named Terrance, who was professional, respectful, and willing to listen. He advised that he would review the call and provide coaching to the team if necessary. I also requested a follow-up after the call review. Customer service is extremely important to me, and the way Guy handled this situation was completely unacceptable and unprofessional. I was recently involved in a major car accident where another driver hit me at approximately 60 mph. My brand-new vehicle was declared a total loss, and I am currently out of work recovering from injuries sustained in the accident. The last thing I needed during such a stressful time was to be treated disrespectfully by my own credit union while simply requesting documents needed to complete my GAP claim. I truly hope management addresses this situation and improves the level of professionalism and compassion shown to customers during difficult circumstances.

Was working with Justin as our loan officer and Emily as our loan processed and they were both…read moreamazing! Always available when I had questions and always made time for us when we needed to meet in the office. The bank is clean and nicely decorated, they even have warm drinks for kids and adults and we even got freshly baked cookies!

An update for you we called the regional manager to discuss our concerns, he was very rude during…read moreour meeting saying that everything that had happened just didn't actually happen and that his department was flawless. The meeting ended with us saying that he was being rude not listening or giving any understanding at all with our frustration with his team. We inquired about proceeding to construction as planned and he said we were not welcome to do business with the Silverdale branch and all items would need to go thru him. I don't think we will be going to this bank again, and will definitely not recommend them to anyone. Hopeful to get our loan out of their hands so that we do not have to deal with them. Save yourself the headache go somewhere else.

I have been having extreme frustration with WA DOL concerning title transfer of a vehicle from…read moresettlement of my parents estate after the both passed away. ALL of the members of Keybank have been extremely helpful and empathetic toward my situation. I have no idea what kind of financial institution Keybank is, but I can say with the utmost certainty if you want excellent customer service, this is the place to go. A very special thanks to Mr. Primus for going above my expectations. He is a credit to his profession.

They very often don't answer the phones during business hours....very frustrating!! Jessi, one of…read morethe bankers, is exceptionally nice and extremely competent. They need more help however, as sometimes there's quite a wait because they only have one teller. VERY small bank.