This bank is So SLOW with service, the tellers are super rude and stuck up with their "fake…read moregreetings". Snobbish dispositions are all most unbearable. If it wasn't for my job doing direct deposits, I wouldn't have been with them for this long. If you have any OTHER choices. *As an update, I realized that this review can be very vague, so I'll elaborate, the Temporary Staff or the Training Clerks are rude and have no sense of urgency. The Regular Staff (Denise and Lula) are very hospitable and kind. They make sure to take the time to know their guests. I've banked there for over 5yrs to date and the only times I have issues are when Denise and Lula are not around. Now I understand they need their days off to but can't they hire anyone else thats competent?

Excellent service. Very understanding and very professional! An excellent drive thru and the people…read moreare practicing great PPE.

They have never been a great bank, but luckily I don't have to go in much & actually deal with the…read morehumans. When I have gone in they seem to be extremely shorthanded with the women working both the counter n the drive up windows. The final straw for me was waiting 10 minutes in the drive thru the other day to deposit a check......I was the only car there. I had sent my check through & they literally had NO idea that I was waiting. I am taking my business to Chase.

I went here to open a new account but THE GUY IN THE RED SHIRT, REAR DESK - had a VERY NEGATIVE…read moreENERGY, treated me as if I was not sitting there waiting patiently for his service, so as I sat there I called a different bank nearby to get information on opening up an account. THE ONLY REASON I decided to do business here is because of the outstanding customer service I received from ALANNA (spelling?) After waiting on multiple customers SHE APOLOGIZED for my wait and assisted me (meanwhile RED SHIRT GUY FIDDLING around behind the desk acting busy/with no customer as to avoid helping me) The gentleman who greeted me as I entered was also VERY PROFESSIONAL..very pleasant. BUT THE GENTLEMAN IN THE RED SHORT I WILL AVOID AT ALL COST.. you never get a 2nd chance to make a first impression. ALLANA GETS 5 STARS... GUY IN THE RED SHIRT GETS ZERO.

From the owner: At U.S. Bank, our dedicated banking team is here to help you along your financial way. Bank with us…read moreand enjoy a host of U.S. Bank products and services, including credit cards, savings and checking accounts, business banking, retirement planning, refinancing, personal lines of credit and more. Whatever your goals - large or small - our dedicated banking team is determined to helping you make it possible. Member FDIC. Equal Housing Lender.

Takia Speights was a great help. answered all my questions with a pleasant attitude. I will always…read moregive her a call with any kind of banking assistance.

Love this bank. Excellent service and great staff. They always made my mom feel welcome and…read moreprovided personalized service.

The customer service here is not great. For this to be a local business and not national, the hold…read moretimes are ridiculous and it seems they don't really prioritize customers. They updated their system recently but it's still outdated enough that there can be erroneous charges or holds that can take WEEKS to be refunded to you with no explanation other than them having an outdated system. I would not bank here.

Mrs. Ana Rodriguez provided excellent customer service from start to finish. She is extremely…read moreknowledgeable, professional, personable and patient. It was a pleasure working with her. I recommend her for all your banking needs. Her office is in Chicago Heights and her phone number is (708)891-7849.

My elderly mom has a lot of accounts here and we stopped in the lobby to try to straighten out some…read moreissues with online access and transferring funds to another bank she uses. Being old, I help her with these things. The lobby person was friendly and made a call to their online department and gave us the rather bizarre explanation that the problem was at another bank we'd done a transaction with. (The transfer went through just fine but it was Bank Financial which was now telling us that their transfer service was suspended without explanation). Subquently, they cancelled online access altogether. Can't even log in. So I got home and called the other bank which checked and found no issues. And they found it very strange that Bank Financial would tell us this. So back to Bank Financial (by phone this time, both Mom and me on the line) which acknowledged the issue was at their end. The bottom line was that it will take another in-person visit by the both of us to get things right. THANK YOU BANK FINANCIAL FOR WASTING OUR TIME. A correct answer while we there would have set things right. as we could have taken care of everything right then. Now we have to go back. Oh, and what was the problem? Bank Financial told me that they will NOT allow me to assist my mom unless I, too, am a signer on the checking account in question. Sheesh. No one told us that when we set up online access, in person, at this same branch some months ago. Let me repeat that. They will NOT allow me to help my own mother navigate their website. Ridiculous. This used to be one of the banks I used myself and I moved my IRA elsewhere just because of the low interest rates. (I still have a little one there.) Now I'm glad I did. Friendly service is nice but not when it doesn't get the job done.

Beware of using BF's online bill pay. We sent a large amount to another bank, and it kept not…read moreshowing up at the destination. We called, and were told that, at their discretion, BF's bill pay contractor may decide to just MAIL a check to the payee. WE could have done that, or even driven it to the receiving bank's drive through. In this day and age, when you hit PAY on the computer, you assume that you're getting an electronic transaction, not snail mail. We canceled these checks in order to expedite payment, and were then charged a $26 fee by the other bank when they finally arrived and had been de-funded.

Customer service is extremely limited. Almost impossible to contact the branch. App and web site…read morenot very good

From the owner: BankFinancial is a full-service, community-oriented national bank with headquarters in Burr Ridge,…read moreIllinois. Today, BankFinancial has 19 branches in the Chicago area and 6 satellite offices in Florida, Georgia, New Jersey, Pennsylvania, Texas and Utah with expertise in Equipment Financing, Commercial Real Estate Lending, Healthcare Lending and Treasury Services. BankFinancial offers commercial and business banking, as well as personal banking, and wealth management. Our personal banking products include personal checking, money market, savings, CDs, credit cards and lines of credit, and personal wealth management and trust services. Our business banking products and services include business checking, money market, CDs, treasury management services, business/commercial loans and lines of credit, commercial real estate loans and real estate capital markets loans. Visit BankFinancial.com for more information, including branch locations and hours of operation.