Here's Why I wouldn't recommend This Chase Bank location.I have two reasons I feel like the…read moreemployees are lazy and barley want to help . That's one reason Why the second is because I went into the bank to make an appointment for 12 o'clock the next day to open an checking bank account yesterday....I arrived 15 mins later and was told I'll have to reschedule with a later date I just walked out because im not wasting another day just to be turned around and waste my day for the 3rd time .... I came into another chase and was helped right away even tho they where busy... So I want Be returning to this bank not even for a small transaction... Doesn't matter if this chase is closest to my home ... I refuse to deal with or have any business with this chase location.... Terrible experience

today was of those days that I had to do more than other days. and I arrived when the bank was…read morealready closed. the mañana her was very nice to let me in, I had explained that my atm card was lost and couldn't use the atm. she was very understanding and allow me in. I truly appreciate that because I needed the cash. the teller was super nice, and was not worried that it was past closing time. THANK YOU SO MUCH FOR YOUR GREAT CUSTOMER SERVICE AND SMILES always make my day!

I've been Banking @ this Bank since 1987 , it's been a VERY FRIENDLY EXPERIENCE, I trust them with…read moremy Accounts & I recommend this Branch to anyone, They're Outstanding, & Very HELPFUL & PROFESSIONAL, I Give Them A , Ramonita Barreto

Takia Speights was a great help. answered all my questions with a pleasant attitude. I will always…read moregive her a call with any kind of banking assistance.

Love this bank. Excellent service and great staff. They always made my mom feel welcome and…read moreprovided personalized service.

This bank is So SLOW with service, the tellers are super rude and stuck up with their "fake…read moregreetings". Snobbish dispositions are all most unbearable. If it wasn't for my job doing direct deposits, I wouldn't have been with them for this long. If you have any OTHER choices. *As an update, I realized that this review can be very vague, so I'll elaborate, the Temporary Staff or the Training Clerks are rude and have no sense of urgency. The Regular Staff (Denise and Lula) are very hospitable and kind. They make sure to take the time to know their guests. I've banked there for over 5yrs to date and the only times I have issues are when Denise and Lula are not around. Now I understand they need their days off to but can't they hire anyone else thats competent?

had the best experience with my banker. she was as friendly as could be from the moment I walked…read moreinto her office. She handled my problem tight off the bat. she was very professional and patient. I left with my problem solved and it was completed within 15 Minutes. Thank you Old Second

Chelsea helped this senior citizen get to the right department to assist me in getting to the right…read morebranch.

I went here to open a new account but THE GUY IN THE RED SHIRT, REAR DESK - had a VERY NEGATIVE…read moreENERGY, treated me as if I was not sitting there waiting patiently for his service, so as I sat there I called a different bank nearby to get information on opening up an account. THE ONLY REASON I decided to do business here is because of the outstanding customer service I received from ALANNA (spelling?) After waiting on multiple customers SHE APOLOGIZED for my wait and assisted me (meanwhile RED SHIRT GUY FIDDLING around behind the desk acting busy/with no customer as to avoid helping me) The gentleman who greeted me as I entered was also VERY PROFESSIONAL..very pleasant. BUT THE GENTLEMAN IN THE RED SHORT I WILL AVOID AT ALL COST.. you never get a 2nd chance to make a first impression. ALLANA GETS 5 STARS... GUY IN THE RED SHIRT GETS ZERO.

From the owner: At U.S. Bank, our dedicated banking team is here to help you along your financial way. Bank with us…read moreand enjoy a host of U.S. Bank products and services, including credit cards, savings and checking accounts, business banking, retirement planning, refinancing, personal lines of credit and more. Whatever your goals - large or small - our dedicated banking team is determined to helping you make it possible. Member FDIC. Equal Housing Lender.

FSB has been my bank for a number of years now. All I can say is EXCELLENT! Unlike larger banks…read morethey don't make to feel like a number. The personnel actually know your name when you walk in. I rather enjoy being treated like a person. The products are great. Technologically they could be a little more advanced, but that's only a matter of time.

From the owner: First Savings Bank of Hegewisch is a locally managed, independent bank with branches located…read morethroughout southeast Chicagoland and Northwest Indiana. Founded in 1914, we are proud of our commitment to our customers and our communities. Today people have more choices than ever for banking and financial services. For the many who value personal service and the local orientation of a community bank, however, the choices have become fewer. First Savings Bank of Hegewisch is committed to preserving the advantages customers enjoy in a local bank. Here customers will still find helpful people who are easily available by phone or by visiting a nearby office. And we continue to offer customer courtesies like passbook accounts and Christmas Club savings accounts which many banks have phased out simply because they require personal service. At the same time, First Savings Bank of Hegewisch is constantly assessing our customers' needs and able to respond quickly with new products, services and conveniences in today's world. Since 1914, our prime interest has been our customers. Because knowing what they value--and delivering it--is the formula for our success.

The customer service here is not great. For this to be a local business and not national, the hold…read moretimes are ridiculous and it seems they don't really prioritize customers. They updated their system recently but it's still outdated enough that there can be erroneous charges or holds that can take WEEKS to be refunded to you with no explanation other than them having an outdated system. I would not bank here.

Mrs. Ana Rodriguez provided excellent customer service from start to finish. She is extremely…read moreknowledgeable, professional, personable and patient. It was a pleasure working with her. I recommend her for all your banking needs. Her office is in Chicago Heights and her phone number is (708)891-7849.