I don't know why people are rating this branch only 1 star. I have used this branch for about 5 years. The tellers and everyone within the branch were kind, accommodating and served my needs. 1. Complaint was they actually charged me during a pandemic? Hey, they are in a pandemic too, it is there fee. 2. Fraud alert? Hey, you should be glad they are monitoring that. 3. The comment from 2019? Not worth my breath. read more

I do not recommend banking here. Extremely poor customer service by the rep Kaity. She charged me an $8 fee on a $100 Chase check during a pandemic when most people aren't working. Do not bank with chase read more

Horrible. Account was locked due to "fraud alert". After showing up to this branch to confirm my identity it was still "locked" for over a week! I couldn't access my money or pay my mortgage and was charged late fees! They had to "launch an investigation" due to the influx of money laundering schemes. Not my problem. Hello BMO Harris. read more

Completely unaccommodating operation and the reason locals should opt for a local community bank where the personnel knows you and better understands your needs. Too much "red tape" (think IRS) in dealing with the Spring Grove branch. Knowledge was lacking and varying depending on who you dealt with. Thanks but "no thanks". I will take my business elsewhere and recommend that others do the same! read more