I don't know about the branch as a whole, but I make it a point to work with Richard when I go to this branch. He conducts himself professionally and is very knowledge about in the bank procedures, how the app works, and simply gettin mg things done for you. AND...as an added perk, he is friendly and makes good conversation. Again, I can't judge the branch as a whole, however, Richard deserves 5 stars and a raise!!! read more

Chase ATMs are horrible! All these questions on top of the machines being SUPER SUPER SLOOOOOOW! WTH! Learn a thing or 2 from Wells Fargo ATMs read more

Good service....always friendly and quick.....parking is a challenge and Foothill traffic is a mess, no fault to Chase.

Service at this chase is okay lines weren't long has only 1 security its convient for being next to vons has 3 atms outside and inside

Listen y'all know y'all ain't doing shit. But standing or stilling around I go and cash my check with this guy I tell him I lost my card and. Then I tell him if I can get cash back. He starts shaking his head. Cuz " time wasted tf u got plenty of time to ask me what else I need. Takes two to help one person especially if I'm in a rush better customer service ! Give me my money read more

Joshua is very nice, polite, knowledgeable and caring. He is a Chase private client advisor for investments. My husband and I started banking at Chase when it was Washington Mutual. However, my husband's retirement IRA is with JP Morgan, he passed away last year. I have been trying to get my husbands IRA rolled over to my name, which I need to do and this is per Chase. It's been one thing after another. I am the beneficiary. It was suppose to be done by yesterday but guess what!!!! It's been nothing but issues with Chase since my husband passed. We thought we had all our t's crossed and our i's dotted....if I didn't have so many auto payments I'd close my checking and savings accounts. read more

I had an appointment and they took a walk in before me. That went in way into my appointment. So I sat there for half an hour and got up to ask and they said a couple more minutes. I asked 5 10? He said I really couldn't say. That's very rude an unprofessional keep in mind I had came in 3 days ago and they refused to see me and forced me to make an appointment and this guy walked in with no appointment and was seated. I was 15 min early too! 45 min there waiting. read more

Worst customer experience ever. I've never felt more belittled in my life. Then to have the supervisor say if u don't like it you can close your account we don't really care. All because we would like to cash a check. If I wasn't forced to use chase I would never step foot in one again but I will never come here again. read more

Chase Bank - Banks & Credit Unions Near Me - Sylmar, California

Whoooo can't believe people can be so lazy went today to transfer my accounts to a trust and change them to a Client account since I getting new money The poor girl with the tablet in the front it's like why have a person if she doesn't know much ( not her fault) But there are 3 people in side a glass office 2 lady's one guy it took 3 times the girl in front with i pod to go back and forth Until a lady got up from her lazy but and told us in a sarcastic way that it was not that simple We left don't want to do business with lazy and arrogant people Went to Chase at Balboa and San Fernando mission 360 super nice she explain everything told us how after we get the money in we would have many options and more They missed out on a good Deposit read more

This is probably the worst Chase branch I have ever been to. They told us that their system was down so they couldn't open up any new accounts or even create joint ones. So we headed on over to the one on Brand which was so much better and informed us that their system is all connected and if it was working at Brand it should work there on Foothill. The gentleman who helped us at Brand called the store and asked them why their system wasn't working when theirs was and all you heard over the phone was stumbled words of excuses. I understand wanting to go home, but lying and saying your system does not work to turn away people is not the way to do it. Not the first time I've had a terrible experience at this branch, but I'm sure because of the people who work in this area - nothing will be done. Update: Tried to order foreign currency from this branch. I asked the girl if I could order the British Pound. She then told me they don't offer it. Confused I asked why because all major branches provide the British Pound. She then explains to me they only carry the "British Pound Sterling". Had to call a manger over because she obviously wasn't able to help me. read more

Don't go to this Chase if you have a fraudulent or suspicious charge on your card and are wondering if they can look into it or help, they can't or won't!! read more

Honestly worst bank I have worked with. Waiting over 3 weeks just to set up an appointment for them to just be like oh maybe try another bank. Worst customer service and employees really don't have much knowledge when it comes to not only banking but opening accounts. read more

THIS CHASE IS A FREAKING JOKE This branch is HORRIBLE and dumb as hell: They just permanently closed 8 of their previously 11 teller windows to instead put in the new fancy large-touchscreen ATMs. The machines are nice but the line is now ALWAYS RIDICULOUSLY LONG because no one in this community wants or even knows how to use these new machines. If you need to speak to a teller expect at least a 30 minute wait. There is also no cell reception in the branch so you can't even use your time to be productive while waiting, it is a complete waste of time! MAYBE if they at least put in free public wifi for their customers it wouldn't be so bad. I cannot believe how short-sighted, selfish, and CHEAP this bank is. TIME IS MONEY. They have no respect for their customers. I presume, all for them to save a buck and employ fewer tellers to work at a time. DO NOT GO TO THIS CHASE. Take your money somewhere else! read more

Chase Bank - Banks & Credit Unions Near Me - Sylmar, California

I just came back from a 30 min wait to be told to go online and take care of your bank issues there it's faster and more convenient. Why am I going to a bank that doesn't want customers to come in and ask questions. This bank has the worst customer service ever Monica wouldn't listen to my complaint she just kept referring me to the Internet. She said if I print out paperwork it will cost you 6$ a sheet. I told her to charge my account but she still insisted on referring me to the Internet. Another manager came by and she told him she was handling me, so he just gave me a look and walked away. I will be removing my account and go back to a credit union where they know my name and care about their customers. Please have a talk with Monica. I would say thanks but there's nothing to be thankful for. I only gave them 1 star because that's the lowest rating I can give them. read more

Horrible Service about 10 workers just standing walking back and fourth doing idk what. Waited 1hr for another debit card. Long lines. Chose another. Bad choice coming in. read more

Customer satisfaction is a zero, receptionist is rude and to top it off I have to wait to get something done that takes literally 20 minutes. read more

2 tellers! Manager overwhelmed with customers. The line was over 15 people. Monday 2pm. What or why the corporation its thinking and cutting off tellers is the worst policy ever. read more

WORST CUSTOMER SERVICE EVER!!!! This branch USED to have very polite staff and the woman manager was extremely nice. Always greeting and talking to customers. That all changed a few months back when someone got the bright idea to replace 99% of their staff with ATM machines! The only thing a Machine can do is deposit a check (into your own account) withdrawal funds, check funds. You can not Open a account, perform Merchant duties, get change for businesses, replacement cards etc...This all has to be done by customer service, which they have let go nearly all employees at this branch. There is a new manager, Oscar Roque, who has THE WORST ATTITUDE. He is rude, abrupt and could care less about your concerns. There is only 1-2 tellers at any time and NO merchant line. There is always a LONG LONG line as the vast majority of people that come to this branch want to cash checks. The tellers get yelled at and attitude from the customers that are irate from waiting forever in lines. All you have to do is look at the Yelp reviews and one can tell that things are not right at this location. Why aren't these issues being looked into? My husband and I "HAD" multiple accounts (businesses, personal, and savings) plus referred another business to open an account there. With all that is going on at this branch and a total lack of respect, concern and attention on behalf of the staff and the branch Manager, Oscar Roque...ALL accounts have been CLOSED and moved to Wells Fargo! Good Riddance Chase! read more

Came in to get a temporary debit card and the wait was unbearable. Every banker that was "in" happened to be out to lunch. I strongly believe that management should be more attentive to the customer and their needs instead of their social time. After waiting, Richard Rodriguez was a great help. Thank you Richard. read more

The worst bank of all banks I've been a member of. Very rude people, they will let the door close in your face as members come out and say they are closed. I do not go in this bank. read more

Unfortunately this branch has had it with me I reported this bank for its poor customer service to customer service I've had it they are rude and very uncaring. They make you feel like your lesser than them. My mother and I both tired of it I hope by repeating them they learn some manners read more

Love the new application for droid and the service is getting better now that they are chase but the charges can still use some work on increases. Thank You Chase. read more

Chase Bank - Banks & Credit Unions Near Me - Sylmar, California

This was my first time visiting this branch. I came in earlier to make a deposit and Bianca had helped me do it through an ATM, she was super friendly & very professional. I really appreciated the great customer service she offered. read more

One word. Rosa. She is SO lovely. I walked in on a Thursday morning around 11 to open a checking account (I'm with us bank but wanted a chase since it's convenient to my grandmother who sometimes deposits money into my account). I did have to wait a bit (15 mins maybe 10) but she came out to get me, complimented my shoes and cup (both sparkly ) and took me back to her little area. She was very efficient, friendly, took the time to walk me though each last of the process, explain all the paper work to me, etc. I felt like she didn't try to rush the process but also was as efficient as possible not wasting time either. Great example of customer service. I've been in various CS positions for over 10 years and so I feel I'm both generous and fair. I can usually tell even when service is bad when it's not their fault, but likewise if I feel there is no reason for the bad service I'm pretty picky about it. I would love to work with Rosa any time I come in. Branch was clean and spacious. Convenient to my gym. Being that this is my first experience with Chase I can't fully gauge how the whole experience is and I will update as needed, but for now I feel quite happy with my decision to open a checking account with them! read more

This is probably the worst bank I've ever been to!! Terrible customer service and terrible wait times.. Take your banking elsewhere. read more

Worst manager and customer service at this branch. Many people are waiting for someone to help. You see a manager walking around doing nothing, chatting with tellers when they don't have customers, yet would not come help customers who are waiting to be helped. I would not even give 1 star. Bank should be reviewing these kind of managers and replace who are more customer service oriented. read more

Horrible horrible horrible customer service . A bunch of stupid bankers aimlessly walking around while there's a dozen people in line and only TWO TELLERS!!!! Takes over 30 minutes just to deposit . And for those wondering why I didn't use the ATM, I'm depositing into someone else's account read more

This bank has terrible customer service. I forgot my atm card in the atm slot outside (since with the chip it now has to stay in slot for the duration of your transaction ) and called in the morning to see if they have it. They said they couldn't find it and if they did it gets shredded right away. So Chase offers card replacement on the spot and the girl I spoke to did not offer that to me, instead telling me to call the 800 number and requesting a new one. So today went to the Panorama city branch on Woodman Ave to take out money since I had no card. So the lady there got me a new card within a minute or so and she slso cancelled the card in the mail on the spot. So bad review for that sylmar branch for not offering all its services to me and kudos to the Woodman ave branch. Anyhow, all its good now. read more

Slowest branch of them all. Sad! They cut on labor by adding machines in side branchm but what about customer service?

Came in at 9 am to get a new card. No one was ahead of me yet they made me wait and sit a long while before I could get my card replaced. Sat there while all the employees just chatted around and laughed. Idk why banks are like this when the population around it is mostly minority. I see the difference in treatment. read more

Really helpful staff. They made getting a replacement card a smooth process. I suggest any kind of complicated procedure you get it done early so you don't have to wait as long. I was out of there in 20 minutes, would've been out of there sooner if someone wasn't ahead of me. read more

This chase branch has always has been busy because of our big community so you can't blame them for taking to long because I live here too. But I've had great service since day one, if you ever have any issues dont waste time on the phone go down to chase and ask for RIchard Rodriguez read more

This is the closest Chase to me so I'm here all the time. Convenient ATM and only go into the physical branch if I have a question and need a teller to do something for me. Everyone is very friendly, haven't had a bad experience thankfully. read more

I dont personally bank here but i often bring my bro here to do his banking. From what i see, it is a very nice branch. Very clean and I've never seen a big line here. The bankers seem like nice people and an employee always says hi. read more

I went in line inside to withdraw money in quarters and some change. It was a little busy and there isn't a lot of employees so it was like a 15 minute wait. It felt slow because I needed something that was going to take a minute to do. Once it was my turn, the lady that assisted me was so nice and sweet by greeting me with a good morning and how are you doing and how can I help you. I told her that I needed quarters and 5 dollar bills and 1 dollar bills and she was totally fine with it and had a smile while doing it. Highly recommend this place if you are not busy! Great customer service! But I can't compare it to any other Chase Banks near me. read more

Worst customer service I've ever experienced. The manager Rafael was absolutely no help at all. No manegerial skills and completely lazy

This chase needs training, no one can verify when cashing a check with foreign passport, the manager needs to train, it's a shame.

If you want something done fast.. DONT come here! I spent 1 hour waiting in line just to deposit a check. I don't hold my account at Chase thank goodness. They only have 2 people working at the teller and no one has come by to say hi or offer any water. Terrible. read more

Even though I moved a little further from this location, I don't mind making the drive here. Employees are always so helpful! And I like the fact there's so much parking I guess. read more