My auto lease was winding down, and instead of doing the dealership two-step--turn in, haggle, etc. I decided to keep the car and buy it outright. I shopped around online for used car loan rates, and with my excellent credit, Logix Credit Union came out swinging with the lowest rate! I've financed several cars with Logix before, so I headed back to their Porter Ranch branch to seal the deal. Enter Miguel Moreno, - Sr. Financial Services Rep. The man was dialed in. Organized, knowledgeable, and completely on top of every piece of paperwork... no confusion, no backtracking, no "let me check on that." Just smooth execution. His customer service and follow-up? Phenomenal! The kind that makes you feel like you're not just another number in the queue. If you're financing a car and want it handled right the first time, I highly recommend this branch, especially Miguel. Professional, efficient, and zero drama. That's how it should be done! read more

This is one of my favorite locations to bank. The staff is always friendly and professional which allows service to be smooth and efficient. The moment you walk in you feel a great energy and vibe as you are welcomed with a smile. If you are looking for a bank that is truly about service mixed with a family vibe, this is the perfect spot. read more

Great local FCU born from Lockheed Aircraft Employees FCU in 1937, Logix emerged in 2012. Currently celebrating 10 years here in Porter Ranch! We like the clean, professional look of each branch, a designated host greeting members when they walk in, personal attention from loan officers and tellers and the wide variety of services. PLUS coffee when we arrive lollipops on the way out and a special coin on the member's 1/2 birthday! Today marks the 10 year anniversary of the Porter Ranch, so the branch was hosting an event. Along with goody bags, there were tastings from 818 Brewing, also celebrating 10years in Canoga Park, Josh wineries and Claudine baked goods! Lots of free parking in the Porter Ranch parking lot and the Manager, Alin, is happy to help with a warm smile. Cheers! "CC" read more

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A BIG THANK YOU to Ruby for helping make my birthday and our 25th anniversary so nice! We got your gift. It was so nice! It's the little things above and beyond that LOGIX is consistent in doing. Thank you again Ruby! read more

It was my first time at this branch as I usually frequent their Santa Clarita locations. Ample parking and friendly service, I'll definitely be back! read more

I will be closing all of my accounts and CDs. I had planned to transfer our business account to Logix, but after my experience with Cynthia at the branch, I will no longer be doing business with Logix. Thanks to Cynthia, you have lost a customer. read more

I went to the Logix Porter Ranch location as a first-time car buyer looking for an auto loan, and I left not only with my loan but also with a plan to improve my credit. Norik was amazing he guided me through every step of the process, shared all the knowledge he had, and made everything as smooth as possible. I truly appreciate the time and care he took to help me understand everything. I'll definitely be coming back to the Porter Ranch branch as my go-to location and look forward to being a long-term Logix customer! read more

Came here 10/5 to use the 24/7 atm to deposit and wouldn't let me deposit any money came again 10/6 to try again and once again wouldn't let me use the deposit feature on the 24/7 atm read more

Logix - Porter Ranch Branch - Twice I've come and it wouldn't let me use the deposit option - Mortgage Brokers Near Me - Porter Ranch, California

needs more tellers to assist people.. especially when they see the line getting long.

Came here a couple days ago. I usually go to Logix in Stevenson Ranch but came to this location instead because it was closer to me that day. I had a lot of dollar coins and the guy who attended me said he can't do it for me because it's too much and handed me the paper rolls. I don't know the policies here so I was cool with it. I was struggling in the front putting my rolls together. I want to give a shout out to LUIS for coming to me and offering me help. He put my 3 rolls together and he did it so quick for me! He was super nice and sweet. 5 stars for Luis. Thank you so much! You're a real one. read more

I came to this bank a couple of days because I had a few questions and needed financial help. I have been a client in Logix for a few months now but second time personally going to the Porter Ranch office. Adam assisted me with everything I needed and all my questions were answered. I usually don't write out reviews but I feel that Adam needs this review. Very knowledgeable ,helpful, very professional. He had so much patience in assisting me with all the question I had and the whole time he was friendly. The only person there who seems that care about the clients. Sadly I won't be going to this location so often since I recently moved cities. read more

this credit union is the worst staff bullying is normal per company attorney, during COVID, and I'm still dealing with this matter. I filed a small claim against them no response, DONT USED. read more

The best bank in the valley. Staff is always friendly. All my banking needs are always met and with a smile. read more

Logix - Porter Ranch Branch - Piggy bank - Mortgage Brokers Near Me - Porter Ranch, California

I went into this branch to discuss a car loan, and Cynthia Arce is a pleasure to work with! She made everything very easy and explained all the elements of my loan. She has a great attitude and goes through the process step by step. She answered all my questions and was able to get me the best rate and payment option. I will definitely continue to do my banking with Logix and Cynthia. read more

Great bank. Customer service is impeccable! They are really good with dealing with your financials... I recommend this bank over any other... read more

I was wrong about one piece of information was corrected by the agent- they DO finance investment properties, but do not offer 30 year fixed, only 15 year and other loans which don't work for me. (the rest of my previous review stands and I do believe the service here has declined over the last several years, partially due improved quality elsewhere) I don't think most landlords would take a 15 year loan over a 30 year with only slightly higher interest rates. If you are a landlord and are serious about making money in real estate, do your calculations and find a good loan broker (just my honest, well-intentioned opinion). We financed a house here a while ago and while the rate was decent, during the pandemic we got a loan broker who found a 30 year fixed on investment properties that had a similar (though slightly higher) interest rate to what Logix was offering for a 30 year primary home! Don't settle for less- you'd be surprised what other banks will do, you just need to look around more. I'm sure Logix will respond again, but that won't change my opinion. Go elsewhere for investment properties! read more

The man at one of the desks is a huge stickler. He complained about very minor things about the way I arrived. Specifics not given due to potential for retaliation from him. Will not be coming back to this location as a result. I have encountered this on many times. I'm sure logix will try and reach out to me, when in reality, employees here probably know who I'm talking about. read more

Today,I met the most amazing woman Angela Sanchez at Logix Federal Credit Union. She helped me in more ways than one with my car and other finances. She was professional, friendly and a special lady. I will tell everyone to come to her if you need any financial assistance. Everyone was very friendly and professional. I felt really good when I left their branch.This is a great beginning for my future.Joining Logix was the best thing I've done in a long time. Trina J. read more

I love banking here. The employees are very nice and polite And everyone has good customer service read more

I walked into this branch and needed a car loan, found out that there wasn't enough time to take care of it. However, after hearing how tough it would be for us to come back Robert Trick decided to work with us and take care of us. He was amazing. Took the time to figure out what would be the fastest way to take care of us, we through everything thoroughly, and at the same time gave us amazing service. I am privileged to write this review. I did not expect such amazing service :) Thank you Robert for the amazing service and I really appreciate everything you've done for me and my father! read more

Friendly staff, super quick service, and very helpful when needing things to be corrected

We Love Logix for all our banking needs. We had originally opened up our account for a better APR rate for our car loan back in 2012. Ever since then we have refinance our Mortgage loan and other vehicles loan. I just recently opened up my kids checking account as well. read more

Grate bank with good employes Thank you. Everytime i show up There's never line and Fast service read more

LOVE this credit union!!! They say hello when you walk in and are nice, easy to deal with and friendly. Why would you bank at Chase where they treat you poorly, are not friendly and don't care if you do business with them or not. So happy I moved my accounts here. read more

I walked into this branch yesterday morning. Johnathan was at the reception area. I told him that I wanted to open a new savings account and two Money Market accounts. He said he had an appointment coming in but asked us to wait a minute. After several minutes, he finally came back up to the front to get my Sister and I and apologized for us waiting so long he had to get coverage for the front desk and start up the computer. Then as I am giving him my account and routing numbers for a wire transfer from my bank to this one for the Money Market Amounts he keeps insisting the numbers are not right without even trying to put them in the computer. and asks to see a picture of the check. My Father, was reading my account and routing number right off my checkbook from home as I didn't have it with me. He was unable to take a picture for me. I told Johnathan the numbers were right off my checkbook. Jonathan asked me if I was going to transfer my checking and other savings over too. And I said no. He refused to even try to put my account and routing. Number in. I decided I had enough and said I was done and got up and left. I never did open the savings account either. As long as I am ableI will never bank at this bank. read more

Always friendly. Always helpful. Good rate's. Pays me . More than you can ask for from a smart Banking Institution. I have been with them since 1980. Left B of A, Wells Fargo. Chase and Camino Real. No one can beat Logix work ethic's or hospitality. I recommend everyone I talk with to come over and those that do thank me for telling them. Those that don't, we'll I just listen to there complaints about there bank. Switch over and stop complaining and just feel relaxed about your banking. read more

Jasmine is the best and courteous clerk!! She gave me options I wasn't aware of and helped me manage my account

The worst experience at this location in Porter Ranch. My bank teller Jasmine was incompetent, she made my experience very unpleasant. I've been a member with LFCU for many years. Never had an issues with going in to the branch to make payments, until dealing with a amateur. I definitely will not be doing business there, sadly to say I do not want to be a member with an institution that cannot provide customer service care for their members. read more

Ready to hear a story about something you've never heard a bank do before? This, my friends, is why you should switch to Logix. I went to this location last week to get a cashier's check in order to buy a new car. I got in a rough car accident the week before, and my car was totaled. Stephanie was helping me out with my transaction, and I explained the situation to her. She was super empathetic and kind, and wished me the best and hope everything got sorted out. I thanked her for being so sweet, and left. Yesterday, I get a package delivered to my home addressed to me from Amazon. The note attached was from Stephanie at Logix, and inside the box was a road side assistance kit with everything one could need should car trouble arise when you're driving. Her note said that hopefully I don't need this, but in case I do, now I have one. I cried. I don't know if she is the manager, or needed to get this approved by a manager, but whoever allowed this small act of kindness to happen is why this place is full of people who genuinely care. Thank you Stephanie for this thoughtful gift, and to the whole Logix team! read more

I would take your banking elsewhere, as I firmly believe that their online banking solutions are not secure. Not only does their mobile app feel unpolished and cheaply made, they have a major fundamental flaw with their security. I have had my online logix account locked more times than I can recall for false alarms. I'm not sure if Logix has had major security breaches in the past, but if they haven't, I suspect it's because they arent large enough to be targeted by sophisticated hackers. Even worse, when you call them, they ask for your password over the phone, which means logix staff members can see what your banking password is! That information should be confidential and not visible to average staff members because they could leak it, and some people use the same passwords for multiple account. read more

I hope the person who is manager of Angela Bruno sees this review. She truly was so helpful and kind. I love Logix, the customer service is unmatched. Angela Bruno went above and beyond. She walked me through everything that i needed to do. She made my day better and i am thankful to be a member of logix. Thank you guys! read more

I love my Logixs in Porter Ranch, CA. I have one teller that I always go to and he knows who I am by face and always call me by name without looking up my account to get my name. When I go there he knows what I need and how I want my money. read more

Jason and Michael are assets to this branch; makes my visits at the branch enjoyable. These guys are actually so delightful to deal with that I come inside the branch even though I could have done my transaction online or ATM. read more

Ok, so I HATE banks, and was leery about credit unions until today. Just went to Logix, and Travis was amazing. What a great host for your company! You sure picked out with thus guy. He should be a cruise director with that wonderful personality and smile!!!! THANX TRAVIS!!!!! read more

Daniel was very helpful in getting my paperwork in order for a 2nd mortgage process. Very nice staff here.

Forget the big banks!!! Buddy of mine reffered me here to refi my car. They took my intrest rate from 9.6 to 2.9. Amazing!! So i opened up a few other accounts. The intrest im getting in my money market account compaired to what i was getting at citi is crazy. Way better!! This bank rocks very friendly, welcoming and makes you feel comfrtable. I just bought another car and once i said i bank with logix. He said oh i already know your going to finance with them right! Damn right i am. He said. Yeah no one can competet with them! read more

I have worked for financial institutions my whole life. I know the ins, out and expectations of delivering good service. My experience at Logix was by far one of the best and most genuine. Their system is very user friendly. I was able to book and modify my appointment online. I received a confirmation call the day before with the name of the person who would be helping me. Upon arriving to the branch, I was greeted warmly by David, with a warm handoff to my FSO, Jaime. Jaime was very thorough, gave concise explanations all while adding a personal touch and joking about becoming friends. He even walked me to the door when we were done! If you are looking for a hassle free, consistent and non- confusing experience to meet your financial needs, this is definitely the way to go. I would probably see if there is a way to accommodate a little more privacy because you are out in the open for all to hear your business, but nonetheless, this did not take away from a positive experience. I will definitely be considering Logix for my needs in the future. Keep it up, Logix in Porter Ranch! read more

Just run away. They are biased. There is no supervision. The employees will not provide proper service if they don't want to. They will lie, trick, and mislead you not to help you with your loan. read more

Went to Porter Ranch branch, we already made an appointment with Kaiser. when i mentioned we looked another credit union place near by and they also offered us a 66 month for this car loan he straight up told us i think you should go with them! maybe it was 5PM and they were about to close and he did not want to bother going over the loan process at that moment, we have 850 plus credit score and we know we can go to any bank to get this car loan, but the way he treated i ended up going to other one without even wasting my time and got instant approval. i am not saying this credit union is bad but sometimes this kind of action can also change the view of an organization. read more

The people are nice but they are absolutely ridiculous, they are blocking my account for a whole year before they will allow me to have a debit card. I only recommend coming to this bank of you intend to inevitably not use it. read more