It took me years of being an employee at the VA hospital before I qualified to become a member. I…read morewas rejected at least twice. They finally let me become a member and I was approved for a car loan there. I decided to go elsewhere. I do have a checking, savings and money market account there.

Absolute disaster and completely incompetent. The aforementioned duplicate of my equity line that…read morewas supposedly fixed 3 years ago delayed the closing of my house sale by 5 days and almost caused the buyers to back out. They refused to make any concessions or even admit they had made a mistake. I have sent messages to their Board of Directors and audit committee and have still received no response two months later. They also accidentally sent another members account information to my title company which they refuse to own up to. They are incompetent and liars. If you value your money and your privacy, DO NOT USE THEM.

This is one of the best banks I have ever been to. I had a business account with Chase Bank. The…read moreservice is always excellent. You receive water, folders, and printed statements - all at no charge. I am HOH as the H Street Corridor coincides with Gallaudet University and a lot of people do not understand the HOH community. I am also DeafBlind, this bank has excellent accessibility.

This Bank has the "Worst" Customer Service in Terms of "Staff"-…read more Theres Always a Line and they always, Always, take FOREVER- short Staffed and a waste of time, and I came to get "Quarters" 3 separate times, and Now they're Predictable. Not only that, the Front door doesn't open all the Way, and it takes ALL of your Body Weight to Open the front door to get into the ATM! In hopes they Wipe them down with Sanitizer! They're "Predictable!"

It's kind of creepy how much I love TD Bank - maybe it's Kelly Ripa being their spokesperson; maybe…read moreit's because my favorite color green is their branding; or maybe it's because I'm the craigslist killer. This branch is brand new, the staff is friendly, there's a free penny arcade to collect your change, they can issue new debit cards within minutes, and they even have dog treats for your four legged friends. Woof! There's something about extended hours, being open seven days a week, and service with a smile that makes banking so much easier. Oh and they have plenty of free pens and lollipops if you're a hoarder.

I have been a customer of NCB over 50 years (since 1972) and I've always been impressed with their…read morecourteous, professional service. After I retired in 2008, I went from Capital Hill to the Chevy Chase branch. At CC, I used the drive-up window. Well, one day I needed a deposit slip so I went inside. To my surprise, the teller greeted me by name! That's right, the teller knew my name. No big deal, but it made my day.

I've been a customer for ten years and love this bank. You can walk in and always find someone to…read morehelp. Great customer service and good rates.

I honestly look forward to banking with the trusted source like Eagle Bank. I've honestly had a lot…read moreof trouble with banking before now, but I honestly trust Eagle Bank.

Possible loan to cover my rent. Realistic consideration for…read moreloan options. Honest evaluation.

I have been a customer of this credit union for over 20 years and, in my opinion, they're worthy of…read morea 4-star rating. (1) very good savings rates (including for savings accounts, CDs) and for auto loans. Their rates are significantly better than local commercial banks but not as good as internet banks (such as Discover or CapitalOne). (2) competent and friendly customer service, both for loans, as well as for walk-up teller services. (3) good attention to security of my banking accounts. (4) some financial education programs. Areas for improvement include: increasing the functionality of their website, lowering fees of some services (such as international wires), and offering higher savings rates that better compete with internet banks.

I love the lcfcu .. they are a hidden gem within banks and credit unions. I love being a member.read more

They charge fees on employee checking accounts. I closed…read morethis account. My other credit union is awesome. This place sucks.

Terrible service. The associates act like they do not want to interact with customers at all. The…read moreguy who sits at the front desk/podium actively searches for reasons and excuses to turn away customers. One would think that NFCU employees would want to talk to their customers and find ways to deepen their business relationships but no, why should bankers waste time on banking when they can text, chat, and waste time until they finish work. Through the atrocious service they provide, Navy Federal Credit Union makes it abundantly clear that customers do not matter. Indeed, they make customers feel like they are a nuisance.

This branch fails at the basics. The after-hours ATM access is unreliable because the ATM area gets…read morelocked when the branch is closed, and it seems like PNC isn't fixing or maintaining the door/lock properly. That's inexcusable--an ATM is supposed to be the fallback when the lobby is closed. Because I couldn't access the ATM, I had to use another bank's machine and pay a service fee. Customers shouldn't be punished with extra fees because this location can't keep its ATM entrance functional. The tellers are polite and helpful, but if there's only one person available you may wait. I'm not asking for more staffing; just a branch that keeps its ATM accessible and doesn't create avoidable costs for customers.

Turns out PNC home office changed, without us knowing, our Family Trust to a Business Trust…read more All our "security" problems emanated from our inability to provide EIN business information. When confronted with written PNC email about locking our account, we had to write letters and make visits to local branches for help. Our solution was to change banks, a time consuming process. Unfortunately, we liked PNC if weren't for changing our legal family trust to a business.

This Capital One Cafe is located in Chinatown DC, right across the street from the metro station…read moreentrance. Surprised by how popular this location was compared to the one that I frequent in Bellevue. The space itself has a cool feel so I can see why it is popular. This cafe is very spacious with plenty of seating. It serves Verve Coffee and has some food items. If you are a Capital One card member, you get 50% off your drink which is the main reason I came here. Overall, it is a nice place to hangout and have a coffee or tea.

Today was the second Monday as of recently where the espresso machine has been broken at this…read morelocation. This location needs to work on ensuring the espresso machine is up and running. I have never seen a coffee shop with their espresso machine down so often. Monday's are free coffee day at Capital one Cafe's from Memorial Day to Labor Day so I was able to still get a non espresso based drink for free. The service though is SLOW. They have a lot of Baristas but it still seems to take forever for them to make the drinks. Free is worth a lot, but if I had to pay I would probably go to a local coffee shop before I went here.

I have been using this branch for many years, ever since it opened. It is small enough that when…read more you walk in the door you get a knowing smile; it is so nice to get a personalized experience when dealing with the local face of a huge institution. Of course, there is regular turnover at the teller windows, but then it only takes a couple of visits to establish a new personal relationship. I have also had occasion to inaugurate a couple of new accounts, and the service from the bankers has been consistently knowledgeable and efficient yet personable at the same time

The best customer service I've ever received, hands-down. I…read morehad so many ongoing issues with the bank as a whole (higher-ups fault, not a particular branch), to the point that it was called "the worst Wells Fargo experience...ever." No one was able to help me until I met the wonderful people at this location--huge shoutout to Zhara and Chance, who not only fixed the entire situation, but made me feel valued as a customer the entire time.