Great service, friendly bankers…read more This Wells Fargo is a small branch located inside of Bashas' grocery store. While this is convenient for one-stop shopping, the hours are limited and access to the ATM is quite obviously, not 24 hours. The line to speak with a teller is usually 3-4 deep, but moves quickly. The line for the ATM is usually even longer. Wells Fargo would do well to add a second ATM, perhaps one that could be accessed from the outside (after hours). Minus one star for issues getting my replacement debit card mailed to my house, and for poor customer service from the manager.

Kimberly was very helpful in setting up our new accounts. She provided us with answers to all of…read moreour questions and explained things that we were unaware we didn't know.

Since their new digital banking experience was installed, the Plaid connections to access banking…read moretransactions has not been working. I logged a service request, three now, and all still have a status of new. It's been nearly a month with no response, so it appears they don't care about their members and I will need to find a new credit union. I worked in systems change management for 15 years. Whoever led this change should be fired.

In the time that has passed, they have threatened to raise our payments and interest rate unless we…read moresign a a power of attorney. They also keep instructing us to "contact your dealer" even though the loan was a refinance. They send us a letter requesting documents which I mail back immediately along with a letter clarifying our position. A week later, corporate emails us saying they received our letter and apologized for the confusion, which was nice. But that very same day we open our mail and find another letter threatening us with a rate and payment increase because they've not received the documents "despite repeated outreach." That's false. We responded to the only letter they sent. It literally said "First notice..." It's clear nobody here knows what's going on. But when their money's on the line, they'll threaten you, blame you, and bury you in their internal mess even when you did exactly what they asked. In the beginning, they even asked to pay for their paperwork. It was only after I refused that they "agreed to waive the fee." Just be careful. If your loan involves a title, get ready for a mess. Oh and these letters? All attached here so it's not just my word.

We are very grateful to this branch for helping us after a security breach on an account that was…read morelinked to all of our OneAZ Credit Union accounts. While we were in the midst of escrow, we had a fraud alert and everyone could not have been more helpful, from the teller, Amanda, to the walk in banker, Krystn, and the branch manager, Ryan who waived any cashier's checks fees for us. Krystn was so efficient and reassigned all of our account numbers, issued new bank cards and answered all of our concerns in a timely manner. It is a pleasure to work with an institution where one feels there is genuine concern. We feel like we are valued customers not just another account as we have been at past financial institutions. A+ rating all the way. We have visited five branches in the short time we have lived in Arizona. They have all been personable and welcoming.

Yonatan is the best. Super helpful in getting a endorsement stamp. Friendly staff…read more A special treat is they have sugar free candy. Super fast service. You're in and out in just a jiffy. If you bank here you'll feel like you're important to the staff and not just a number or you're bothering them.

Customer service experience was very distasteful. Cancelled application and decided not to bank…read morehere now or in future

Convenient location nearby the Arrowhead Mall. The staff is friendly and the inside looks nice and…read moreclean. The ATM is covered and outside for easy access.

I'm updating my review as I did receive my payoff notice on my auto loan. Sunwest is saying I…read morenever called or emailed. The calls would never get answered and a recorded message would say computers down, no way to leave a message or record of my calls. As far as emails, I sent secure messages in my SunWest email box. They are there as sent but never answered. I'm good for now. Just disappointed in lack of communication.

Kris Connors was the gentleman who helped me. He is a stellar employee who genuinely cares for his…read moreclients. He has a level of compassion and understanding. He was professional and kind with my situation and what I was requesting the bank for. I greatly appreciate his approachable personality and expertise.

Rude woman in the front with a very nasty attitude and face. Associate 771. Never have I had that…read moretype of disappointment in service in the 20+ years of banking with BofA. Really sad how one disappointing employee can make you want to move your business elsewhere. Do better branch manager. Hire for customer service and personality traits not RBF and a snarky attitude.

One of the female front bank tellers wasn't very helpful and a bit disrespectful. She treated me as…read moreif I was a nuisance to her and made me feel very unwelcome. I've banked here for many years, and I'm thinking I should close my accounts and move over to a new bank branch. This female teller was very unprofessionand.. After making a few phone calls to account recovery, I came back in to speak to another front bank teller, I was treated way much better by this new bank teller. And she was very helpful and got me scheduled to see a branch manager the same day!! I'm hoping that her mean colleague (who was disrespectful to me)took notes and learned from her how to treat Chase Bank customers...

Deposited 2 checks which were written on Chase accounts. They verified sufficient funds at time of…read moredeposit. Chase put a 3 day hold on the funds even though the makers of the checks verified that the funds were withdrawn from their accounts. NOT A GOOD PLACE FOR LARGE TRANSACTIONS

Nicole helped me open a business account after Joe made the process of reserving the appointment so…read moreeasy! They were both very friendly, so patient and not just trying to sell products. Nicole explained everything, answered questions and walked me through the process slowly. I am a happy new business customer and would highly !

My sister and I cannot thank Nicole Carey and the staff at the bank for helping us with a difficult…read moresituation. They went above and beyond to help us. We are so appreciative and would recommend them. Thank you again Nicole!!

This is a convenient location for my banking business. Tellers are pleasant and efficient. I was…read moredone quite quickly. Shared parking and a drive through available.

I LOVE MY LOCAL CAVE CREEK CHASE BANK FOR SO MANY REASONS! KIM HARRIS IS AMAZING!! I love walking…read morein to the bank and seeing her smiling face. She always greets me by name and asks about my family! She is always SOOOOO helpful and has the best customer service! She is excellent at her job and is always able to answer all of my questions! She is the main reason I chose this bank! We moved to Cave Creek two years ago. I was crazy about my bank in Kansas that I had for 30 years. I doubted I would find a bank that would compare. Kim, Pedro, Angelina, Katie and staff blew my expectations out of the water! Peter Suarez is also amazing! Upon moving here, we went to Chase bank in Cave Creek (right by our house). We were set up with Peter Suarez. He is a God send for sure. He opened up a new account for me and immediately put my mind at ease. He explained everything to me, got me all set up and even did a follow up call the next day. He is super smart and excellent at every aspect of his job! He got all of my paper work together and of course gave me his info incase we had any questions. He has excellent customer service skills combined with his understanding of banking. I knew we were in the best of hands after I met Kim and then Pedro! Angelina and Katie are also huge assets to this location. I have also had the pleasure of meeting and being helped by Mikaela Marazzo -Vice President. She was super impressive and sweet! I am so pleased and grateful for KIM, PETER, ANGELINA , KATIE, MIKAELA and all the staff at Chase bank. Thanks for the excellent service! We will always be with Chase BC of you all!!