I went in to join the credit union at this location and the employees were very all friendly and…read morehelpful. Ana Alvarez was assisting me with my application and answering questions I had about potential loans. She made it very easy to understand and what I needed. Ana walked me through all my options and was able to answer all my questions. We were able to connect a lot and I felt very comfortable and valued in our conversations. Great experience overall!

Absolutely incredible service and dedication to its members! I had my debit card hacked and went…read morein to the Murrieta branch and was helped by Ricky Green! He did an outstanding job changing my accounts and setting me up with all new accounts and cards. What a wonderful Credit Union!!

Nice idea, but Cal Coast Credit Union isn't ideal for many business models needing flexibility.read more

The lady who originally helped me was very nice and said come back on friday…read more here we are on friday checked in, waited from 4:15-5 no response, left, came back at 5:30 and now they cannot help with a heloc.

Everyone is so friendly and helpful The team here is great highly recommend this place for your…read morebanking needs

They are always very friendly! I never see a line and they help you quick. Clarissa was able to…read moreanswer all my questions.

Chris the auto expert was super helpful! He was able to get me a better deal than I thought I was…read moregoing to get! Definitely recommend to utilize Chris as he will make car buying easy!

Altura Credit Union charges $10 to OPEN a bank account...plus they charge against your account to a…read moreCredit Builder WITHOUT your knowledge...that caused a charge-off, which in turn not being able to open ANOTHER bank account...WORST credit union to work with, overcharging plus acting like either BoA or Wells Fargo in charging your bank account against your loans without your permission, especially during the 2008 Financial Crisis...

They are by far the best Credit Union I've ever encountered in my forty years of banking. Vons…read morecredit union is a very close second. I have recently had some disturbing experiences with their over the phone services lately, not rude, but extremely unhelpful. But I can drive to a local branch and getting any issue sorted out be their friendly and very helpful staff.

Everything. Why do you guys not take tap to pay? Or use venmo or zelle? Is it 1999? Why do you guys…read morehave the worst ATMs ever (ate my money this morning!) and why is your staff super prejudice and rude. This place sucks you're better off down the street at Wells Fargo.

They have terrible customer service. They hire people to stand around and ask if you need help, but…read morecan't help. Totally inefficient and not helpful at all. I just needed to change my PIN number and they told me to make an appointment and no one could help me even though the lady was standing around.

My Dad has been banking at this location for 20 years. I do, too, now. Alexis at the front is very…read morekind and helpful. Teresa also showed us appreciation for our loyalty the other day and thanked us for being members. This bank's representatives have always been attentive, courteous, and helpful. It is so nice coming here. Thank you!

Highly recommend going to this branch at madison ave. Everyone was helpful, professional and…read morepatient in answering questions from opening new accounts to loan inquiries. Special shout out to Leizel e. for being so approachable and knowledgable. She went an extra mile and follows up to make sure everything went according to plan and made sure all our follow up questions were answered, making sure communication was open.

Super easy to open an account everyone there was so nice, shoutout Liezel for being so nice and…read morehelpful

I really love this bank. I've had multiple car loans and lines of credit. The staff is really sweet…read moreand patient. They did their absolute best to explain questions I had about refinancing until it made sense to me. Very professional and kind.

I frequently visit this Navy Federal Credit Union because of the short lines and pleasant…read moreemployees. Every branch I've been to is always clean and tidy. I guess it depends on what day and time you go, but I learned long ago to avoid coming on paydays, lol. The lines can be horrendous, but if you can do your banking online or through the app, you'll save time and gas. Each time I have come here, I have always been greeted by the person sitting behind the desk at the front entrance. I've never encountered a rude employee. My transactions with the tellers have all been great. They are knowledgeable and speedy, getting people through the line quickly (if there is one). They offer services like any other bank, but their credit card interest rates are significantly lower than most others, which is always nice. I came the last two days in a row to handle some things with my accounts. I have been a member for years. I would like to give a huge shout out to Michelle, who helped me both days. She was very patient, kind, informative, and did not try to upsell anything on me. I always appreciate that. On my second visit, she even stayed a bit late past their 5:30 closing time to make sure I was satisfied and did not rush me out the door. Now THAT is stellar service!! If you happen to come to this branch and need to speak with someone (not just do a quick transaction with a teller), I HIGHLY recommend you ask for Michelle. She is wonderful, and I applaud her efforts going above and beyond for me! Thank you, Michelle!! =)

The Wildomar location is fantastic, and I like that there are real people with desks and not a…read moretraditional bank counter. The app is fantastic. I docked a star for the stupid Elite Checking fee, which is $6 per month. I don't really use Frontwave as a bank, more as a placeholder in case I need a loan, so I don't leave much money in my checking. Having at least $2,500 in one's checking waives the fee. I called to have the Elite Checking Account downgraded to "Everyday Checking" but after a half-hour wait the person was unable to access the computer, allegedly. I wonder why there's so much call volume? Maybe it's that sneaky upgrade and $6 a month charge? Either way, it's a good credit union overall with GREAT people at the Wildomar location, but upgrading everyone to the "Elite" checking account without asking was not a good move. They should have left me with the fee-free checking since I obviously don't use the account at all, hardly. **UPDATE** I drove to the local branch and the nice employee not only switched me to free checking, she refunded the $12 I paid unwittingly for the upgraded checking account I didn't upgrade. She said that anyone can get their money back if they show up at a branch as they can make the initial Elite Checking "promotional", post hoc. Still not glad that they upgraded my checking account but all's well that ends well, right? Thanks!

I had trouble with my new debit card that I have never used, I got redirected to the fraud…read moredepartment who couldn't even find my account in their system, then got disconnected from another person, and finally got help by Kai, everyone else who "tried helping" me with my card trouble truly sucks at their job. Thank you Kai for your help.