I called to ask about services, and the lady spoke to me as if I was the problem. Regardless to how…read morepolite I became, she just became even more dry and unhelpful. I will never trust a company that speaks to me like this before I even hand them my money. Gross.

I love this place! Jason & Ray have always been so helpful they even have me a extra few days when…read moreI was late with a payment. They are very friendly and always willing to help

complement for Jackie Ruz, she listens to my requests, she is knowledgeable and helpful she took…read morethe time to call on this concern that was important to the customer. Thank you Jackie.

I opened a checking account for myself and a savings account for my Grandson. The staff was very…read morehelpful. They gave me a gift box. I really appreciate the excellent customer service!!! I recommend Altura CU.

Best customer service of any bank in Hemet! The entire team at this branch is very professional!…read more I do a lot of business with Altura at this location, and in particular, Serinna stands out as the one that goes out of her way to take care of my business, even when the lines are long. She is great with many of the folks I know who bank there too!

Christina is very rude n sounds like she does not like her life I called once and just ignored her…read moreattitude because I thought maybe she just having a bad day and I called a few days later and she had the same attitude and I asked to talk to the manager both times and they still have not done nothing about it! Very unsatisfied!!

I had a great experience buying my first Jeep at this dealership! Felipe was our salesperson and he…read morewas super friendly, patient, and very knowledgeable throughout the entire process. He took the time to answer all of our questions and made everything easy to understand. The whole experience was smooth and stress-free, and he helped us get a great monthly payment that worked for us. I never felt pressured, and it really felt like he wanted to help us find the right vehicle!!!!!! If you're looking for a new vehicle, I definitely recommend asking for Felipe. Thanks again for helping me get my first Jeep!

UPDATE: As of 2/20/26, I still had no response from Finance Manager Luis Zarco or General Manager…read moreTevita Taukeiaho regarding my reimbursement. I heard from Tevita once. She stated she would get back to me. I am still waiting. Instead of receiving help from leadership, I had to contact Century Automotive Services myself. They connected me with Ramona Salinas, Wholesales and Dealer Trades Clerk and AR Clerk at Hemet CDJR, on 2/18/26. By 2/20/26, I had my full $2,000 refund in hand. Ramona stepped in and resolved in two days what management failed to address for weeks. She deserves recognition for doing the job others would not. I have purchased two brand new vehicles from this dealership and was very close to purchasing a third. This experience guarantees that I will never purchase another vehicle from this dealership or any dealership affiliated with it.

Took out a loan 6 weeks ago approx. My loan was supposed to pay off a creditor. They sent the…read morecheck to the creditor and then put a stop payment on the check. They said they sent out another check 10 days ago. That check was made out to the wrong creditor so that check was stopped. Meanwhile, I had to make a payment last month on the loan they said they would pay off and there's another payment due Monday. This has been the worst experience. Also, the branch manager with personally give you a business card with an email address and then ignore the emails. Update. If you place a complaint with the Better Business Bureau, they will cut off all communication with you and not resolve your problem. This is $2000 that they are playing with. Do not use this company. They referred me to there customer service department, where you can only leave a voicemail and not speak to anyone. They also blocked online access to my account. Avoid this company at all costs.

DONT DO IT! Initial loan interest was doable. Then they begin sending mailers for additional…read moreamounts. My mistake, I accepted additional amounts completing loan process via telephone connection with representative. Between complicated and electronic connection and representative distraction concerning electronic glitches I was not aware that new loan amounts consisted of 35% interest which have me paying back more in interest than the orginal loan amount. Scandalous and outregeous! My bad. However the reason Im posting is to heads up any potential clients. DO NOT DO IT. THIS IS ALL ABOUT RIPPING PEOPLE OFF WITH OUTREGEOUS INTEREST AND KEEPING YOU IN DEBT TO THEM. DO NOT DO IT. I ADMIT MY MISTAKE AND WILL PAYING ANOTHER TWO YEARS BUT NEVER AGAIN AND DO NOT RECCOMMEND ANYONE TO BUSINESS WITH A COMPANY THAT ALL ABOUT RIPPING CUSTOMER OFF!!!!!

Great everyone was very nice and helpful felts family I would recommend this Bank to all my friendsread more

I have been a Citibank customer for over 6 months i finally decided to switch my job payroll…read moredeposits from a prepaid card to my account well in the process of doing that my job gave me a paper check so i deposited it into my account. They then sent a email saying a hold would be placed which is fine. I go to go visit my child in the nicu and my card declines for gas when I had money in there not including the funds for the check they are holding. I call and they tell me my account is under review because I deposited a payroll check. So I ask why is all of my funds being held and they give me no explanation. I'm a single mom and I have kids this is so wrong an unacceptable. I followed back up and now they are saying my account is closed. This is so wrong and it feels like I am being punished because my job choose to pay me by paper check. I wish u had the option of zero stars if you are thinking of banking with them please don't. DO YOUR RESEARCH AND GOOGLE CITIBANK CLOSED MY ACCOUNT AND YOU WILL SEE THAT THEY DO THIS TO PEOPLE ALL THE TIME FOR NO REASON AT ALL. I have contacted there ERU department, the controller of currency, the bbb, and the consumer financial protection bureau

WELL-LOCATED BANK! I think this Chase is very conveniently located on the West Side of Florida…read more It's near a busy street, several communities, and a shopping plaza. It's also on the way out of town if you're going to take highway 74. I usually stop by here when I need to get a cashiers check or make a quick deposit before I leave the valley. The gentleman who helped me this last time was pretty nice but kind of gave me suspicious looks. It was a slightly awkward experience but I wouldn't classify it as bad as he was pretty professional. The attendant towards the front of the bank was very friendly and greeted everyone at the door! There's several kiosks inside the bank and an ATM machine as you walk into the double doors. I use the atm outside sometimes. However, expect to be in line on busy days. They only have ONE outside atm. The drive-thru atm is also available, however, it's in an extremely tight space and I never use it so I can prevent getting hit.

Chase banking system is set up to take YOUR MONEY. GO with a credit union..... if you ask why YOUR…read moreMONEY is getting taken out, you have to set up an appointment, and then there's no resolution.... F..... Chase

Terrible customer service! Hemet girard location. Waited 40 plus minutes to unristrict my cardread more

Customer service is lacking. The manager talks down to you would not do business with this bank…read morelocation.