Bank employees in general never seem particularly friendly or happy, at least that has been my…read moreexperience until I came into this branch. What a huge difference! I opened my account with William Britton and from start to finish he made the experience easy, and shared the banks products and services with me. Judging by his level of friendliness and professionalism I assumed he was the branch manager. Great branch with exceptional employees! Thank you !!

My thoroughly terrible experience with this branch's ATM has led me to never use PNC again. The…read moremore I asked PNC to help resolve the issue, the more convoluted their customer service became. When trying to use the ATM at this location to make a deposit, the machine had some kind of malfunction where it ate my money and didn't issue a receipt. I called customer service about it immediately, and they said that because it occurred after 5PM, ATM customer service was unavailable. I filed a complaint and was told to call again the next day. When I called, I was told that the drive thru ATM is run by a separate company, which would have to tally the ATM cash count and figure out that there was an overage. They would then notify PNC. But this did not happen. I also called the branch location and they said that since the outside company operates the ATM, they have no control over it and couldn't do anything. I called PNC customer service two times and filed two claims, but they didn't give me a claim reference number or anything. They told me to call my bank and have them dispute it on my behalf, which some banks (including mine) do not do. PNC also said they would contact me within 1-2 business days. They never contacted me. At this time, they are still holding my money and have not done anything to refund it. And with the convoluted way they operate, I don't believe they ever will.

I have been banking here over 15 years. The staff are helpful and very responsive. I have nothing…read morebut positive things to say about my experience banking here.

This is a classic if I could give it zero stars I would. Since there is no corporate posting this…read morewill have to be posted on all the individual banking areas. Had a charge that did not belong on my account. Called customer service, and let me say the one thing they do not provide is service, to try to get some help. Basically got absolutely nothing, was told it could take up to two months I had three different forms to fill out and a bunch of hoops to jump through. I think it would've been easier if they would've just told me to go screw myself and hung up the phone. I have been banking with them for over 30 years now, this is the first time I can recall having any kind of dispute on my debit card and unfortunately I realized at that point I was on my own. I would definitely recommend using a more reputable bank who supports their customers when they have an issue. I'm just glad it was not a large sum of money that would've been tied up for two months.

The manager in the Geneva branch has gone above and beyond in her helping me with an account issue…read morethat was my fault. I heard a lot of negative things about Fifth Third, but I saw first hand how helpful and professional they are. I would highly recommend them.

This bank is a liability to do business with. I have just negotiated a mortgage refinance and…read moreneeded to wire the closing fees. Fifth Third was unable to perform a simple wire transfer via phone or internet. They insisted I visit a local branch. This was impossible because I was 450 miles from the nearest branch on a work trip. I had to work around this outrageous roadblock using a cash advance from a competing bank. If Fifth Third is unable to provide services outside of a brick and mortar building, they had better have one on every block. Since they don't, and are also unable to provide internet banking in an internet age, they become a dangerous and unreliable place to hold your money. Without the assistance of Bank of America, and had I been forced to rely on Fifth Third, the refinance would not have closed and I would have lost tens of thousands of dollars in interest savings.

Everyone was friendly and helpful. I was able to open my…read moreaccount with ease and was given many additional options to consider. Really glad I opened an account here and look forward to a long future relationship.

I worked for a bank for over 40 years and I was truly impressed with the service they provide. the…read morebank I had worked for couldn't handle my problem, Kevan the banker could. He was unfailingly helpful. please consider them for your bank

customer service drive through is excellent. located in areas that's needed friendly staff in…read moremanagers.

This is your neighbor hood bank when it comes to the staff that work there, from the personal…read morebankers to the tellers. You walk in they say hello to you by name like you have a Million Dollars there. Very personal and professional at the same time. And if you have a sweet tooth, there's alway suckers in a bowl by each teller

Friendly and personal service is hard to find these days-- and this branch does it right…read more Knowledgeable staff who understands financial planning and offers a little technical guidance to boot.

I am very pleased as an Old Second National Bank - Bartlett Branch customer. I was a customer of…read moreWest Suburban Bank and since the merger of the two banks I am very happy with the banks processes and the people who remained at the Bartlett Branch. The staff has been very helpful with everything I have needed from the transition. They are all very knowledgeable and skilled at helping me through the system changes. I highly recommend this Branch of the bank.

Exceptional service and professionalism every time we come into this location. We appreciate every…read moreemployee at this location