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    Chase Bin Cleaning

    5.0 (1 review)
    Closed Closed
    Updated 2 months ago

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    1 month ago

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    American Plumbing Solutions

    American Plumbing Solutions

    1.8
    (45 reviews)

    Get EVERYTHING, from quote to breakdown of charges upon completion IN WRITING. Too many things…read morethey told me they didn't honor. I needed a new water heater. When the guy came out to review, he talked with my home warranty people and they only covered part, I was asked if I would pay the additional $700 and approve the work, which I did. He called 2 days later that the parts were in and scheduled to install water heater the next day. He said a balance of $750 would be due upon completion. I told him he told me $700, but he said, no, it's 7-5-0. I needed the water heater, so fine, I'll pay the extra $50 they added. He then added, "if you pay in cash, I'll knock $50 off the bill". I thought about it for a second, but wasn't feeling well, so I said, "I'll have to miss out on that, I'm going to pay with a card." The guy's brother installed the water heater. When the work was complete, he didn't go over anything with me, but I handed him two of my cards (I wanted to split payment up so neither card would be hit so hard). I told him I wanted it split evenly, $375 on each card. He took down my card information, gave me a receipt, and left. I looked at the statement on both cards today, and each has a charge of $393.75. I called and the guy who came to my house first answered. I asked why each card had an additional $18.75 charge included. He said it's a service fee for using a card and said that's why he told me if I paid in cash, he'd take $100 off the bill. I told him he never told me either of these things, he didn't mention a card fee (if I had that info and still chose to use a card, I would have just put it all on one card), and he only offered $50 off (which I assumed was easier for their accounting, not because of a service fee). I told him he also only offered me $50 off, not $100. He repeated several times that no, he said $100 off and that he told me about the service fee for using a card, adding that "EVERYBODY" charges a fee for using a card...stores, restaurants, businesses. I disagreed, telling him EVERYBODY is not doing it, and those who do, have signage, or tell the client about it beforehand, which he did not do. I would have gone out and withdrawn the money to give him cash if he had clearly told me he'd take $100 of the bill, and I would not have been charged any card fees. When his brother was preparing my receipt, he didn't mention any service fee either. He kept repeating his lie, so I finally said I'm done with the conversation. Before I hung up, he had the audacity to tell me the next time I need some plumbing done, he'll make sure to give me a good deal. So, what would/should have been a $600 charge if he honored his word, costs $787.50. If they had been up front and honest and offered what he said they offered, I would not have incurred and additional $187.50 in charges.

    Rude, did not fix. If they had 0 thats what he deserves…read more Shows up in a regular car with no markings in his flip flops. Before he even came in the house he asked for my payment of the service call fee. He was sweating bullets before he got down on his knees to look. proceeded to ask me if I stepped on the door of the dishwasher. Then he didn't even know what a 2 drawer Phisher and Paquel dishwasher was and I told him before he came. He said he knew exactly what it was. I did get upset because he said he couldn't help with this. I told him if he can't help, then he needs to leave. He then holds up his phone and says good thing I record all my calls. Disgusting and proceeds to insult me and ask if I'm decrimating, because of his color, the nerve.

    Chase Bin Cleaning - pressurewashers - Updated June 2026

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