I never knew how much better banking could be by going local. I come in, they know my name and the…read morebank manager, Pete even makes me a coffee once in a while. They've really got their ducks in a row. It seems like the experience there really matters. Pete's the best!

Very, very upset over a town we lived in for over 20 years. So we opened a high yield money market…read moreaccount as their interest rate was decent. Let me frame this with we are HUGE supporters of local industry/companies to give them, not only support? But loyalty. Unfortunately this company doesn't believe in that instead it's deception! When they changed the interest rate from 4 apy to 3 range they called us!!!! But when he put it at .5 nothing!!! Di not trust thus organization

Stood at at the counter for an entire 30 minutes. Had 5 loan payment to make - had the tickets…read morewith the checks to make everything easy. the teller was struggling- Marrandia. She asked Carrie several times for help to which the first time Carrie responded " what does the check say?" Several minutes later Mirrandia asked again for help - Carrie says " do 1 at a time. At this point I had been here for about 15 minutes- Carrie didn't seem to care that I had been standing here all along - didn't offer any more assistance. During this time Carrie assited 2 customers. Which 1 customer asked her if she liked it here- Carrie responded - yeah there's plenty of room for advancement and its close to home. Still standing her with Miranda struggling. Asked another associate for help but with no end result. While standing at the window for 30 minutes I was privy to the Branch manager having a conversation with " Chris" the receptionist- it was initially entertaining until it wasnt. Tabitha is the branch manager- she would be celebrating her anniversary soon - and she will be going to Rhode Island - not sure if Rhode Island was where she was celebrating, anyway. Probably 20 minutes into my visit to the branch. Oh yeah - customer told Tabitha she looked like she lost weight- Tabitha responded - I've gained a few pounds - Rice Krispy treats go down like water. Miranda asked another teller for help - Marie- she had been cleaning her work station- and again totally oblivious that I had been there for 25 minutes now-told Chris- the receptionist she would need numbers for the override- Chris said if your numbers don't work neither will mine-At this point I asked for the branch manager- was told she was out to lunch. When Tabitha did arrive 30 minutes into my adventure- she said she knew what to do - I had been in the pervious week - it was not as entertaining as this incident . I don't know do you think this is worthy of any stars? In a nut shell there where plenty of employees on staff to assist- Nobody cared that I was there for 30 minutes. Please look at the video- this is not an exaggeration. During my adventure there were literally at most- 5 customer transactions during my stay. May 3 was the transaction date - I believe I arrived at 11:45 ish and departed 12:18. Gotta see it to believe it !!!!!!!!

Worst banking experience I've ever had. It has taken me an entire MONTH on more than one occasion…read moreto receive a replacement credit card after it either expires or has been lost. Total nightmare.

This is the 4th incarnation of my financial institution at this address, but I only went into the…read morebank for an in-person transaction today, for the first time since it changed over from First Niagara several years ago. I have been satisfied with KeyBank service, and my special request at the window was handled well, with friendly and helpful staff.

I've been a customer of this branch for at least 9 years and couldn't be happier! Friendly staff,…read moreconvenient drive thru and drive-up ATM. Just wish that their drive-up window had extended hours for at least one week night.

This place smells so bad and the staff doesn't have any concern about personal hygiene let me tell…read moreyou my nostrils were dead after going into that place.