Kyle is very responsive to texts and calls. I had a vent hood issue that I had multiple others look…read moreat, and it was very clear they had no clue how to diagnose or deal with a fix. It wasn't a simple fix at all, but Kyle identified the issue, and then able to replace it. We had come again for a simpler freezer issue. Highly recommend this service for excellent work, fast response and fair prices

Amazing service. On time, courteous, great communications. Kyle even worked to negotiate with the…read moremanufacturer and have the parts covered under warranty, despite the fact that we couldn't locate the original purchase receipt. Although I hope I never need to (hah!), he would absolutely be the first person I'd call for future appliance repairs.

Fast service. Effective. Gave me maintenance tips that would prevent the need for future repairsread more

So fast and I have to say, reasonable rates. Two visits is all it took to diagnose and then repair…read moremy oven issues within 28 hours from filling out the request online to having a fully functioning oven. Incredible. Clean, competent and knowledgeable. That's all I need. George was great!

Super Great Service! We are so happy we found Appliance Service Pros. Justin is very fast and…read moreknowledgeable. In fact, I don't know if I've ever seen a repair man diagnose a problem as quickly as he did. He was able to tell us with lighting speed what was wrong with our Dryer a few weeks ago and it hums like brand new. Then we called this morning with an emergency as our Fridge quit working over night. Justin was able to squeeze us in, managed to get the part needed, and able to install it all within 3 hours. A Herculean effort! And the Fridge is working perfectly now. We really appreciate that level of speed and experience:)

Justin was very responsive from the very first message. We discussed the issue the washing machine…read morewas having on the phone. Just on the description of the problem he was able to tell me what was wrong. I sent him a picture of the data plate one evening and he acknowledged receiving it after his hours. I reached out on a Sunday evening and by Friday my washer was repaired! I am so happy. Thanks, Justin!

Very fast response and were able to fix my fridge FAST - also very, very reasonable cost to us !!…read more I highly recommend them !! Hal in Smyrna , Ga.

DO NOT RECOMMEND. We called this company for a washing…read moremachine that wasn't working. The tech came out and diagnosed the issue, charged us $300 and made the repair the same day. Ran the machine in test mode and assumed everything was working. We attempted to do laundry that night and the washer did the exact same thing as before they came. We called them out again, and it was about a week later they came back out and said it was another issue, another $400. We said no thank you, and decided to invest in a new machine at that point. I reached out to their office the same day via text message, no response. Reached out over the weekend, they said an office manager would call me Monday morning. Monday came and went, no call. Sent an email asking for follow up on Tuesday, obviously not getting a call back, I emailed my concerns. Paid $300, did not fix the issue. If the tech would have done a thorough diagnosis upfront and found both issues, we would have made an informed decision to invest in a new machine instead. The $300 part went to the dump with the non-working machine After a week and a half of sitting in my laundry room when this company would do nothing to help us.

Mike showed up within the appointed time frame. He was very friendly and knowledgeable regarding…read moremy appliance. He repaired our dishwasher in no time and was very reasonably priced. Will call him again the next time I need any appliance repair.

Mike arrived and quickly found the problem, the tensioner. He was thorough and efficient and nice…read more Explained everything to me (put it in terms I understood) and now I am using my washer! Great Job! Thank you!

3rd time using this company. Each time problem was quickly diagnosed and resolved. Very responsive…read moreand very fair price. Cobie is the man, but I'm sure they all do well!

Appliance Dean is a rarity among appliance repairs businesses. Our dryer had stopped abruptly, so I…read moresearched for appliance repair and noticed Appliance Dean's 4.5 star review average, and thought to myself, "An appliance repair company with a 4.5 star average? That's unheard of." I soon found out why. Scheduling is very simple. Responses are very prompt. The technician, Christian, contacted me to notify me of his arrival time and arrived promptly. He kept me informed of his diagnoses as he worked through the repair process. He provided a price estimate once his diagnosis was complete. He completed a very effective repair of our dryer. It worked better than it has in years. It's quiet, it works well, and the charge was reasonable. I highly recommend Appliance Dean and will definitely use them in the future if the need arises. Excellent job by all!

I put in Yelp inquiry to have a repair done on my ice maker. Dmitrii responded quickly and was up…read morefront about any service charge. He is very competitively priced. I appreciated his being honest about not being able to service my model. In the past I've had company's come out to tell me they couldn't work on my appliance.. something they could have done remotely... and then charge me for the visit. I'll keep Frost Fix in my roledex for future jobs. Thanks, Dmitrii!

I'm rating a 2 only because I don't know what their actual work is like but I was slightly upset…read morewith Frost Fix when I had an emergency need to get a refrigerator fixed and I had called upon Frost Fix and another company. The original company I asked said they could not be there till Saturday (a day later) and if they wanted to get to the parts store that they would need to go to the parts store that day (Friday) to make sure they got the right parts. I then said I'm going to shop around and I'll call you back. I called Frost Fix at around 9am on Friday telling them I needed the refrigerator fixed, they asked me my address and number and then they gave me a time frame for THAT day Friday 4-6pm! I was relieved because that means I could get the refrigerator fixed same day! Well come 5pm I call Frost Fix and ask "Hey just checking on a time you would arrive?" And they stated that the location was way to far and they would not be coming out there. So at that point I had wasted the whole day and I could no longer call the other company to come Saturday since they were booked up at that point. I guess my point is, if you say you will be at a place please be there. When a customer shops around they are looking at a few things, timing, price, and quality of work. When you say you will be at a place you need to really make sure you can make it. Because there are other companies in the area that a person can call and if you state to a customer you will be there, they expect you to do so. Please just be more vigilant about that in the future. I cannot comment on the craftsmanship or quality of this companies work though.

i would rate zero if i could I had used for many years &…read morerecommended but my LG refeigerator went out & John said could replace the compressor. He sent a person here who seemed drugged or something but whatever he was he set the refrigerator on fire. John refused to make good on the refrigerator which I had paid 4k for so I had to go purchase a new one. He said he does not like to replace compressors on LG but he did not say that & took on the job. His employee destroyed it which made him responsible but he refused to take responsibility After all these years, NO, I would not recommend

Terrible. Paid a $75.00 service fee. Already knew what the issue was with our Frigidaire washing…read moremachine. John said he needed to do more research to see how to fix the issue. He never called back. Never returned messages. Nobody cares about there reputation anymore. All for a $75 service fee. Run from this company. Horrible business practices.