Seems to be a locally owned facility that is doing what is necessary to help everyone that walks…read morethrough their doors. Though they didn't have exactly what I need, they went above and beyond to help me.

My husband and I have lived in the East Brainerd area for 6 years. We were glad to see an Elders…read moreAce Hardware store so close; however, it has not proven to be so great. We are probably in our East Brainerd Ace a few times each month and most of the time, there are mostly kids working, that you see anyway. They cannot answer questions related to painting or gardening, or much else for that matter. Even one of the young managers hadn't heard of a particular hedge trimmer we needed. It seems they are out of stock of items that we have needed more times than not. Anything from a Yeti 30oz lid to a Rustoleum spray paint I needed more of. In April, we needed our chainsaw fixed. The young manager I mentioned earlier told us they were too backed up so we would need to take it to another local Ace store- which is across town and far away from our house. We do a lot of home projects and like to keep our home beautifully maintained so we definitely need a good hardware store with knowledgeable employees. Today, though was it. My husband, who is known for being patient and kind, needed a part for our BGEGG. A young employee said he would get the manager...20 minutes later, still no manager. He was in "the back" according to the employee. With other errands left to get done, my husband left the store. After running the other errands, he went back by Ace. This time he waited 35 minutes. This is terrible customer service. No one was telling my husband anything. He was just waiting all that time. So unprofessional and just plain rude. The parking lot is full every single day and I know they do a lot of business. But when you are a customer who needs help with a problem or has questions, the East Brainerd Elder's Ace is lacking. I don't know if there's a shortage of adults or managers working. It is not like the commercial that says Ace is the place for a helpful hardware store. Sincerely, Sharlee and Steve Gatlin Chattanooga, TN

Great selection of fabrics! Very helpful and knowledgeable! So excited to have found this fabric…read morestore.

Before I wrote this review a message box appeared, the gist of which stated "most businesses are…read moretrying their best during COVID-19. Please take that into consideration when writing your review". As a healthcare professional, I understand this request since I try everyday to do MY BEST on the frontlines. However, when you walk into a store and NO ONE greets you or attempts to show any interest in you as a customer, it's a sad statement about their business priority. This is not the first time of this occurrence, so what was the excuse during the previous visits a few years ago? Honestly, I can not imagine owning a retail store, especially during this extreme economic downturn, and not being enthusiastic/helpful to a potential customer. Acknowledging your presence and being helpful is a BASIC retail business expectation. My business will go elsewhere since they apparently have all they need with their current client base.

Back in town for Thanksgiving and we stopped here again. We got several pairs of shoes and some…read moreshirts and some sunglasses. One of the pairs of shoes was even on sale. It was a great value for us and we will definitely be back next time we are in town. Staff was wonderful! Thank you!

Great service! This shop has been around for so many years. They have it down. Great talking to the…read moreman who has worked there since the '80s.

This quilt store is that, but it is also a store that also focuses on other craft. if you have a…read moreneed for a fabric that is no longer being produced. The owner might just have it- or know of a similar fabric. Friendly shop employees and very helpful.

Poor customer service. Did not answer phone during business hours, nor responded to my email…read more Yesterday, I placed an order and within 30 minutes decided to cancel. Attempted phone call, got answering machine...left detailed message and my contact info; then sent email with contact info and request to cancel. Never received a call back or email. Undoubtedly chose to ignore me and mailed the items out this morning. I will not recommend nor shop at this business again.

Sarah and David were extremely helpful and knowledgeable. Can't recommend them enough. A+ serviceread more

Great prices, and the service is wonderful! I mean these people went above and beyond helpful with…read morefast and friendly service! I highly recommend and I plan to do future business with Hixon's.

I went by, but they looked like they were out of business. Hard to read business hours on the…read moredoor, but as I said, the place looked out of business.

They got my husbands suit dry cleaned very quickly and for a very reasonable price. It was perfect…read more They have multiple locations in Chattanooga which is great for convenience, just make sure you go to the right one

I have never loved - or even liked - a hardware store until now. It's perfect. Incredible…read moreselection, reasonable prices. Every time I go in, I notice more beauty than the last time. The shelves are stocked and with intention. I normally wouldn't comment on this, but it's so noticeable. The people are amazing and seem genuinely happy to be there. Everyone I've interacted with has been friendly and the employees I needed help from were warm, invested, and beyond helpful. And the nursery... It's perfect. So much beauty, so much care. We've brought home several gorgeous, healthy plants. It's so nice being in this store that we frequently find reasons to buy from them. My husband said that Ace was "built on a single screw". It really shows here.

I purchased several healthy perennials last year from Ace on highway 58 and I was so excited to…read moresee them in my planters this year. They did not come back. Sadly it's not the first time. Several years ago I did the same thing. I bought bushes and a few plants at that time After twice now, I won't buy any more there. My son in law goes to the Barn Nursery and has had great success. So, I will go there from now on. Besides, Ace is too high. If you need something quick it's fine but I can go elsewhere and get things cheaper and the quality is just as good.

The owners were so great. Spent a lot of time giving me advice and tips on my project. Even took me…read moreto the back to see how he upholders. I live south of Nashville but will definitely visit here anytime I'm in the area. Wonderful place.

The work was perfect. They gave us great advice and reasonable pricing as well which is always…read moreappreciated.