I've had serval issues with Veronica and not being helpful to staff mistakes. I called to make a partial payment on a loan. They agreed it was fine and I paid more than half of the loan. I only had $200 left to pay and they agreed it would be fine to pay off on the 1st. 3 days later they auto charged my card. Veronica refused to correct the mistake and stated there was no note left by the staff member that I would pay it on a later date. My only option was to re take out the loan with the interest. I asked Veronica to have her supervisor call me and I've yet to receive a response. I've tried calling and she will tell me she has customers and will call me back. Refuses to let me wait on hold instead of a call back. Each time she says 20minutes and I never get a call back. When I call again she states another 20minutes She tries to direct me to the portal but I've stated that I cannot access the portal and she states she cannot help me with that issue. She doesn't value her phone customers only her in person customers read more

Amazing service here from all the staff They offer many services like check cashing , loans , and western union and many more. is great! read more

I had such an amazing experience with the employee named Natalia!! I stepped inside really quick to cash a check for the first time here and she was very helpful with answering all my questions!! Also recommended me other financial services they provide but unfortunately I was on a little of a time crunch but I will definitely be returning!! Thanks Natalia read more

Good customer service and very friendly always happy even on there bad day I love going there read more

Check Into Cash - Very good customer service there always have a smile and Brianna is my favorite she is good to her customers - Check Cashing/Pay-day Loans Near Me - La Puente, California

Walked into Branch, I was in good spirits to open up an account and invest on CD accounts. Two inexperienced employees timidly said it is required to have two forms of ID to open open an account. I informed them I only have my California DMV Dr. LC. and Government employee ID. Then they said they needed a Soacil security number. I informed them I know it by heart. They now added they not only needed 2 forms of ID but now the original social security number card from SSA office. They made it so complicated to open up an account that I decided to cash my checks. They said there would be a $8 fee for non customers. I proceeded to teller line. Teller had me swipe my driver license and scanned my checks and said there is no fee for cashing my checks. I provided my ca dmv dr. Lc. Teller started asking for a lot more information. After telling teller I just want my money I am not interested in providing you my phone number, employer, bank or credit account information. Now she required my government employer ID. Left to vehicle and came back to teller. Now there is $8 fee and i need to fill out forms in order to cash a check their customer Los Angeles County made out to me. Then my government employee badge is no longer a valid ID and the teller called the manager to come and request a bank card from my bank and or a US Passport. They refused to open a bank account, invest on CD account, and to cash my checks with CA DMV Driver License, My Social Security Number, and my Government Employee badge. read more

Shitty service, waited an hour for a money order. And the girl working let a lady cut in front of me!

they absolutely take the cake with the worst customer service Ive possibly ever experienced from any local business starting with the most unwelcoming and rudest agents representing them. Agents will completely ignore any questions asked and/or disregard any requests made by customer regarding your own money. A transaction that typically takes 15min elsewhere took approx. an hour here. And when it was finally completed I left feeling disregarded, over charged, and concerned about the collection and mishandling of personal data conducted by this business. Beware read more

I know that many of the reviews here are based on personal experience. My experience today dealing with Jessica was one I had to write about because she went above and beyond to resolve my issue. She was patient and took time to resolve my issue which she could have easily not take responsibility and passed it to someone else. Jessica saved me countless amount of hours because she wanted to resolve the issue. Thank you Jessica and Check Into Cash. read more

Quick and easy. Just make sure to bring a blank check and I D .in a pinch would use them again.

Can I just say this is the greatest costumer service you can get, lovely ladies that work in there I've been coming to cash my checks and get loans etc.. never faced a problem coming here, workers always in a good mood and happy to help and be there . read more

This is an unprofessional business having their workers work inside when theirs no air conditioner also having them work in the dark while they just got robbed . This shows this company does not care about their workers safety and all they care about is money. And this isn't the first time I've been their last year when they only had one worker working her whole shift for 10 hours for a couple days her name was Cynthia. Also last year their air conditioner didn't work for about a month or so. And the company didn't care like always I hope this business shuts down and the DM Mayra does something about all this shame on you guys. read more

Please dont go here these ppl that work here are retarded like they call to confirm the funds are there on the check but because the person that wrote the check doesn't have double the amount of the check being cashed they cant cash it? Yeah no you ppl are idiots. read more

I used to come to this place for years and the staff was the best... now I can absolutely say I will never come back the customer service is horrible!!!!! im So disappointed. The staff is rude, not helpful at all, the tone in their voice is argumentative, and just plain ugly. I highly suggest you seek a different branch or location because this place shouldn't be open, it's that bad. If I could leave it as no stars I would read more

I use to go to another store that the people were wry nice professional and always greeting you with a smile. Here in la puente they are rude, unprofessional, lazy. I had to wait about 45 minutes to get help because they only had one girl helping people while the other 4 girls and this includes the manager chatting about what they were going to do the weekend. While 10 people were waiting to be helped. When someone told them if they can get another person to help they just ignored the person and continue chatting. They are very unprofessional I regret getting this loan am just going to pay it and not go there again. read more

Slow and doesn't approve checks. Taking one hour to cash a $700 check. Never coming here again

They don't accept me because I never been here before, what? Why? If I'm a first customer and you don't take care of me how can you guys are in business. read more