This Chase Bank is very nice and has that home town feel that you would want plus all you expect…read morefrom modern banking. The parking lot is good sized and we have never had a problem getting a spot up front. We first went to the Chase Bank to get some paperwork notarized when we were buying a property in Show Low. The woman was so kind and friendly that made the business enjoyable. We have been back many times to take care of banking needs. It is not as busy as banks we have gone to in California. I definitely recommend this Chase Bank.

I have been baking with Chase using direct deposit for the convenience but as of lately, I cannot…read morepay bills with my Chase App. I called customer service and that seems to have been outsourced. I can barely understand the two customer service reps that answered. They were of no help since they could not understand my question. I might have to move my money elsewhere.

Worst bank I ever had to deal with they want you to have direct deposit but they won't give you…read moredirect deposit every bank I've dealt with as early direct deposit this bank will not do it. It's a courtesy to their customers so I guess they don't have court courtesy worst bank I've ever had to deal with.

Once again NBofA screws me and costs me significant time and money. Despite misgivings of EFT into…read morean account at NB I did it anyways (only because I already had EFT set up in history). We checked operations online. Friday 9-5, Sat closed, Sun closed, Monday closed in observance of Christmas. I sent the money and sent daughter to Show Low for the cash. She literally arrived at 2:01 pm to find locked doors on a Friday (not a holiday). A day when most people get paid. Sent her to Snowflake and it was closed as well. tried calling Snowflake and got a "all associates busy message" and nothing. Called corporate which did answer, the person on the phone was surprised to hear that they were closed and attempted to call Snowflake only to find that no one was home. This money (substantial amount) was for business equipment desperately needed and the seller was available at the time and won't be for rest of year. This will seriously impact us. I emailed Mark Young the CEO however the last time they screwed me I never received a response from anyone. I am a businessman, If i treated my customers like this I would not be one anymore. It is a very simple thing to go into your google account and adjust your hours, I do it all the time. Shabby! Never again, do not trust this business

Ive never seen a bank that can hold a candle to WaFd service! They truly go above and beyond,…read moreprotecting from scams, print debit cards at the bank, etc., with no- charge base acct! Id never recommend another bank, comparitively, all the rest are horrible!

This bank (not necessarily this branch) is overdraft fee hungry. If this is not your primary bank…read moreand you don't keep a lot of money here or if you just have low funds in the account (life is rough) EXPECT overdraft fees, Often... Over the course of about 4 years I've probably gotten close to 20-30 overdraft fees because I don't keep a lot of money at this bank and the available funds amount constantly goes up and down when you check it. I suspect this bank tells you you have more money than you actually do and gets you to spend close to that amount specifically to collect overdraft fees. I will consistently check my account to see if there is enough money (hopefully their website/app isn't down again), make a purchase with confidence knowing I just checked my account for available funds, make a purchase, have that transaction put on hold for a few days (remember, the available funds randomly go up and down) and check back to find an overdraft fee. Shame on me for keeping this bank account and keeping this bank in business. I've lost so much money in overdraft fees that I highly suspect they are banking on it. There is something very suspicious about this bank. YE BE WARNED.

I opened an account for my son online and apparently needed to go in to verify my child. We went in…read moreseveral times and waited with no prevail. Today I called again and spoke with the female banker brancher who informed me that she had 11 appointments today and I needed to call back when I could wait for an opening for her. She then hung up on me when I stated that if they are that busy, they should obviously hire another banker. Needless to say I called customer service and closed our accounts.

I went to the pinetop Wells Fargo and sat at the drive up Lane for 10 minutes so I pushed the white…read morebutton and the tall teller that used to paint his fingernails looked at me and ignored me. If your not going to take care of drive up banking then shut the green light off. Or get rid of the employees that think that they don't have to take care of your customers.

This credit union is HORRIBLE!…read more I receive my military key direct deposit monthly. I do a balance transfer into a different account monthly in the state that I am in. After getting paid on 3/31/26 I balance transfer on 4/3/2026. They charge me a $25.00 NSF fee! What a rearward Time Machine? After two hours fighting with them, and they can't explain WHY, I'm still fighting with them to come out of the negative! I had 6.41 left in the account after my balance transfer. The only check I ever write is ONE a month, for my balance transfer, and the money is always there a few ways to a week before I do the balance transfer. Talk about "Magical fees"! I'm closing this account after u have my military pay sidecr deposited to USAA, where they don't try to rip you off for fees I don't owe.

I was told I would receive an email about a loan I applied for same-day and that still has not…read moreshowed up a week later. They do not answer their phones and do not return calls. I applied for a car loan so I do not have a way to go back in person right now. If you have phones and a voicemail option, please utilize them for your customers' convenience.

Recently opened a new account with Wells Fargo. Bank. Craig…read morewas amazing guiding me through the process set my account with the bank and flawlessly helped set up my account on my phone.

Stopped in this branch on my way to Flagstaff and what a great experience! The staff is super…read morefriendly and helpful. I was able to get my check cashed and had a banker help me with an issue with my online/phone app. The manager came over and introduced himself and asked if there was anything I ever needed to give him a call. What personal service! I might go out of my way to visit this branch in the future.

Pima Federal has a great fraud alert and will contact if charges are questionable. They are also…read moresuper helpful .

So happy to have a new better choice in banking. The staff here was so friendly and helpful,…read moreanswered all of my questions and I left feeling like I was a member of the family.

The slowest bank I have ever been at two people at the counter and we're helping people that had to…read moredo something other than normal banking and it took forever and they were not in any hurry