: "I had the…read moregreatest experience at the PLS store in Evergreen Park! I was having a lot of trouble getting my ELO email address downloaded onto my phone so I could install the app. I had called multiple times and tried everything, but nothing worked. Finally, I went to the store, and Lupita helped me right away. The service was fantastic, and Lupita was incredibly patient. She resolved my issue quickly and efficiently. I'm so grateful for her help and highly recommend this PLS location! 5 out of 5 stars!!!!

Poor customer service and the place has no heat, shame on the owners. How do you expect your…read moreemployees to work in an environment like that.

Great Customer Service I love that they open 24 hours as well... my experience, the ladies they are…read morevery helpful very courteous very professional GO BLUE !!!!

Super nice and helpful, was in and out quickly and efficiently! Ladies were really nice and it was…read moresuper convenient that they were open late

I applied for a loan and I got approved the customer service was great from Rosa and melissa…read more really helpful and answer all my questions, definitely I recommend this place

I'd give this no stars if I could. I gave permission for them to view my bank account so I could…read moreget the loan. Got a email right after that saying my email was changed and they was trying to get me to send money back through a barcode linked to a PayPal account before I'd get the loan they told me I was approved for THIS LOAN COMPANY IS NOT LEGIT I HAVE PROOF OF EVERYTHING THEY DONE THERE ONLY WANTING TO SCAM YOU!!!!!

Every weekend I come to this first American branch on new cut and every time they are 2hrs coming…read moreback from break as soon as I get this paid off I will not do business with this company again

I had the best experience there Ms Shelby was so polite and had great customer service!! I would…read morerecommend anyone to stop by this location! They work really hard to get you the cash that you need!

Friday August 21,2020 I went into an establishment to apply for a loan. When the company was done…read morewith my application it came back that I had a loan taken out at a Check n Go in Merrionette Park IL in 2008. The loan was never paid back. In 2008 I was TWELVE years old. The Merrionette Park location is now closed, so I was instructed to contact the location in Crestwood IL. When I contacted the location they informed me to fill out a form online and to call the complaint number. I did this. When I spoke to someone at 1800 complaint number he filled out a complaint and told me somebody would reach out in 24-48 hours. I never received a phone call. The Crestwood location asked me to file a police report and bring it in and they would rectify the situation. I did that and the situation is still not rectified. I called a different Check n Go location and they informed me they do not understand why the process is taking so long since I have done everything they have asked me to do. The other location also instructed me to keep calling and ask what is the hold up and explain why I need this rectified ASAP. I called today August 28,2020 for an update. Nobody seems to have any information regarding this situation. The worker that answered the phone today, told me the only thing she knew was my paperwork was sent to corporate, and it will probably be another week before somebody reaches back to me. That would make this a total of two weeks if that happens. She then tells me can you call me back? I have a customer seated in front of me. The customer service is TERRIBLE. The worker that also answered the phone today told me there is a direct line to corporate, however the past employees told me there was no direct line to corporate just the complaint number. I understand this incident did not occur at the Crestwood location, however seeing how the other location does not exist anymore I came here. This delay is holding me up from getting a loan. Which I have expressed that to them as well. I asked to speak to a district manager. I was told her name was Latasha and she would call me Wednesday August 26, 2020. I never received a phone call. I asked why the district manager never returned my called I was told because she has nothing to do with it and can not do anything about it. Well that's very unprofessional. As a woman with a bachelors in communication. I would never inform a customer something like that. I feel my situation is being treated poorly. I am getting the runaround. The fact I am going through all of this for something that happened 10 plus years ago is ridiculous. The fact somebody was able to take a loan out in a 12 year old name is ridiculous as well. I do not understand how something like that could even happen. Seeing how so much documentation is required to even take out a loan. Seems like negligence on the company's part. It is a lack of consideration that nobody calls back and all I want is this removed from my name so I go on. It is a pandemic happening right now and this is how they are handling people situations who are trying to take care of responsibilities.

I was referred to this location by a friend who does business there & I must admit that I was…read moreexpecting it to be unprofessional & ghetto because of the location but I was pleasantly surprised. The staff was polite, professional & most of all fast. They made the experience less painful. I'm glad I chose this store.