1. Chem-Dry Quality Touch

    1. Chem-Dry Quality Touch

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    Washington County, UT

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    Chem-Dry Quality Touch

    5.0 (1 review)

    Services - Chem-Dry Quality Touch

    Carpet cleaning

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    12 years ago

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    JDog Carpet Cleaning & Floor Care St. George

    JDog Carpet Cleaning & Floor Care St. George

    (1 review)

    I am filing this complaint against Jdog St. George due to deceptive advertising and bait-and-switch…read morepricing practices.Prior to scheduling, I explicitly communicated the layout of my home to the business, specifically mentioning that I have a large family room and an L-shaped hallway. The written documentation and quote I received clearly stated: "Each room is priced at $49, regardless of square footage. Hallways are $15 each x 2 = $30. Stairs are $49 per staircase and extra rooms are $49 each." Based on this explicit guarantee that square footage would not dictate or increase the flat room rate, I agreed to the service. However, once the technician arrived at my home, he completely contradicted the written policy. He stated that because the family room was large, my two hallways would be grouped together and billed as an entire "extra room" to adjust the cost. When I challenged this, pointing out their own rule that rooms are $49 "regardless of square footage," the technician deflected by pointing to the fine print at the bottom of the form, which reads: "all prices are estimates and confirmed on site before work starts."Promising a flat rate "regardless of square footage" to get a foot in the door, only to use an on-site confirmation clause as a loophole to charge more for large spaces, is a clear bait-and-switch tactic. A business must be held accountable for its explicit pricing statements; fine print regarding on-site confirmations should be used to verify the accuracy of the room count, not to completely invalidate a written guarantee.

    From the owner: JDog St George Is a locally owned branch of JDog Carpet Cleaning. We offer Carpet Cleaning to the…read moreSt George area. We specialize in the home and commercial service industry, providing floor, upholstery, and carpet cleaning. We are known for our Military work ethic and employment of Veterans.

    Chem-Dry Quality Touch - carpet_cleaning - Updated September 2026

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