Great place if your looking for friendly service and a fair deal. I would recommend this place over…read moreany other used car dealership in town because of the excellent service, fair prices, and friendly people.

This is the best place to get quality used cars in East Texas.read more

If I could give this dealership negative stars I would. This dealership will screw you over in any…read moreway that they can. They prey on people that have credit issues. The cars that they sell are junkers disguised as quality cars. In February of 2021 my husband and I were looking for a second vehicle. We usually buy used cash cars, but because we both had good jobs and wanted something newer we decided to go to a dealership and finance a vehicle. We already had a 2002 Suburban that was our staple vehicle, old Betsy was a workhorse, but we wanted a second car because of our job schedules and one that had better gas mileage. We went to several major dealerships, but because my credit in particular wasn't that good we got denied. We weren't originally thinking about Drivetime, but the commercials and ads that they run, made it seem like they were a quality and trustworthy dealership, boy are those ads wrong. We saw several cars on the lot that looked nice so we decided to drop in and take a look. We were working with about a $2000 down payment for a car. We test drove several and ultimately settled on a 2016 Chevy Equinox with 66,207 miles on it that was $14,695. Like I mentioned previously we usually buy cash cars and since my husband knows about cars, we do ask questions before we sign on the dotted line. One of the questions that we asked was if the car had ever been in any accidents, flooded, or anything like that. We also asked about structural damage, the title and all that. We asked a lot of questions. The salesman assured us that everything was good regarding the vehicle and even showed us a report that proved that. Since everything looked good and the car test drove good, we decided to purchase it. Our interest rate was sky high, but we knew that would be the case going in, so that was no surprise. The surprises came later. After having the car for about a year, we were looking to trade it in. We went to a reputable dealership and they ran a CarFax on the car and that's when we discovered that the car had in fact been in an accident and had flooded. We also discovered that the car had structural damage. The dealership that we were looking to trade the car into refused it because of the CarFax information. That's when we knew that DriveTime had snookered us. We've now had the vehicle for almost three years and no dealership will touch it. Just this month my huband was offered a great deal and a wonderful dealership and when the dealership did further research we discovered that the car had a salvage title before we bought it. That was again something that wasn't disclosed to us by DriveTime. We never would have bought the vehicle if we knew that it had ever had a salvage title. We are now stuck with this car that we don't want because no other dealership will take it as a trade in. Stay as far away from DriveTime as you can.

Be it my situation is like 99.9% of the complaints i see on this sit.. I wish I would have visited…read morebefore i purchased from Drivetime (WHICH I WILL NEVER DO AGAIN), nor recommend to anyone.. I purchased my family a Dodge Caravan and within 3-weeks the driver's side window motor failed... 2-weeks later the battery... and within a month and a half (about 2-months after purchase) my transmission failed.... The false statements made by these owners are not helpful, and are totally FALSE STATEMENTS. They (Mario S. Business Owner), (Matthew K. Business Owner), they say..."Please know that every pre-owned vehicle is inspected in an effort to prevent any mechanical malfunctions that might arise post-sale. In addition, proper levels and, cleanliness of fluids, and filters are also checked." How is this possible with all the problems faced with these vehicles.... plus your 30-day/1500 Warranty does not good when the consumer may live in excess of 500 miles from facility purchase... additionally the additional Warranty you offer through SilverRock is no better), of all the issues I had SilverRock's Warranty DID NOT COVER any issues and gave me problems with the Transmission,,, tried to send me to PepBoys and or American Tires to have my transmission done (which neither does tis type of mechanical work), and so I took it upon myself to take it to a Dodge Dealer and SilverRock denied the first claim asking for further info (codes, etc.) and then did not cover the out-of-network fee of $200... subsequently I paid over $5000 dollars within a month of have the vehicle for ( Transmission Mount [not covered under warranty]. (Engine Mounts [not covered under warranty], and a Catalytic Convertor [not covered under warranty].. SEE ALL Attachments Needless to say, this was the WORST purchase I have ever made and will never do business with this company again, and will certainly tell all I can about my experience... With all the calls I made to the company for explanation and or even a trade for car, all was ignored and denied... So I am subsequently stuck with a BAD purchase.... paying over $20, 000 for a vehicle based on Kelly Blue Book value of less than $7500.000 based on condition/mechanical problems reported on vehicle after purchase... so to say that you "refer your customers to have qualified ASE certified technicians that perform the proper diagnostics to determine what is needed to be repaired." IS A JOKE!!!!!! Respectfully, Jodi- @ DriveTime Customer Relations.... I wish I could attach the documents I have to show the extensive work needed just to have this vehicle.. So my question to the Owners and so-called customer relation folks... Who is going to reimburse me for all the monies I loss... Let me guess There is NOTHING you can do about this... and I would bet a million dollars that noon of you would even consider it...Which tells me that You all are NOT CONFIDENT in your business model of selling Quality vehicles... and you leave your Consumers to bare the cost, leaving consumers stranded with a Warranty that does nothing and pays out nothing.... Michael Eugene

After having brake pads installed incorrectly by another repair shop, and having problems. I…read moreresearched and found Atlas Automotive. They quickly diagnosed that the original work was faulty and would need to be repaired. There was also an additional problem found. They took photos as proof for the needed repairs. I found Atlas Automotive to be honest, reputable, with quality work done quickly. Austin and Morgan's customer service was on point and the reception area was clean, comfortable with complimentary drinks offered. Very good experience. 5 Stars.

Did great service., fixed sensors on manifold, finally. Reasonably priced. Only took one day to…read moreget to car, not a week.

I have ways had a great experience taking my car to be serviced at Fairway Auto Center and I highly…read morerecommend them. They are professional, honest and dependable. I won't go anywhere else to have my car serviced.

Professional, courteous, and fast service! The staff always explains what needs to be done and the…read morecost before servicing my car. I won't go anywhere else. Highly recommend!

We've bought so several vehicles from Hall Buick at least 6, and about to buy another one. We've…read morenever had a bad experience. All but one time we've used Jose who is the best. As for service, it's stellar.

The Service Department at Hall Buick in Tyler, TX is the best! I took my car in on June 4th for an…read moreoil change & service & as always the service was top notch! Robert, Clint & the rest of the service department team were very professional and quick. And they even washed my car! Amazing! I'm very happy with Hall Buick and I will continue taking my car to Hall Buick for excellent service. Thank you, Glenda Killough, Tyler, TX

I talked to them over the phone explaining my situation that I had a car that I owed less then…read more$1,000 but had offers of $3,500 on so I wanted to use that as my down payment, they said to bring it in and they'd see what they could do. Long story short I had to add four hundred up front and first two payments another $150 each so instead of the car being the down payment I had to add $700. But I did get a very cared for automobile and drivetrain maintenance for three years so it may well be worth the extra money.

i got a jeep from them a little over a year ago and up until now i had no problems. initially i…read moredropped my vehicle off to get an abs sensor fixed. i was told it would take 2-3 days to fix. a whole MONTH later they finally "fixed it" during that time i constantly inquired about a loaner car and kept being told "the 2 we have are currently being used" (for a whole month though?) so after getting my car back (a month later) it was in my possession for THREE days before it start messing up AGAIN! so i drop it off AGAIN! a couple hours later someone from service called asking have i been in water because it was water in my transmission fluid. i replied "no" so he goes on to say my transmission needs to be replaced. at this point im sooooo irritated! i feel like this is something THEY did! my car wasn't in my possession long enough for me to do anything or go anywhere. now here we are going on 2 months and my car is still NOT fixed and still NO loaner car (so they say) i've been paying the note (and insurance) for a car i havent been able to utilize for exactly 1 month and 3 weeks. i absolutely do NOT recommend getting a vehicle from them! they don't care about anything but the carnote payment. till this day i still DONT have my car back even though i was told it would take 3-10 business days... this is such an inconvenience! i shouldn't be paying anyone to take me anywhere! this is insane!

Very pleased. The job was done in no time at all. Very affordable. Wont ever take my car anywhere…read moreelse

From the owner: Providing excellent customer service throughout the entire buying and selling process, from initial…read moreinquiry to after-sales support, enhances satisfaction levels. Offering a variety of car options and providing customization options that meet individual customer needs and preferences. Tailoring the car-buying experience to the preferences and needs of each customer can make them feel valued and appreciated.

On our way to Florida our car died outside of Tyler. Rick, the owner, shuffled things around to get…read moreus right in. Worked on it for hours, got us Ubers to grab a bite and back, and was just very kind. We ended up having to spend the night in Tyler and he even drive us to the hotel on his way home. Finally was fixed in the morning and his price was extremely fair. I would totally recommend European Spec wholeheartedly. Wish they were in Dallas. They'd be our go-to shop.

Unfortunately, as it turns out the recommended wheels Euro Spec advised my husband to purchase for…read morehis car ended up being the wrong size for the vehicle, prompting another new tire set purchase to prevent further damage to the car. These tires were less than a year old. We are glad to catch this mishap prior to severe costly damage to his car, but should not have occurred in the first place. Trust can oftentimes be misplaced.