I went to the service area Monday morning at 9 am. the service representative told me I wasn't scheduled until June 8 th ???? this is for my left front tire that has a slow leak. I said" are you kidding" ?? she said hang on I'll see if I can get you in. she did. come to find out there was a screw in my tire. I don't think it would have lasted until June 8th. they ordered a new tire and installed it the next day. Cat was courteous and very helpfu. Thank you for a great service experience. read more

2.3 stars should be your sign to not have your car serviced here. Our Toyota Rav4 had a splash shield needing replaced and we went to Classic Toyota and dropped over $200 for the part and labor. Fast forward a few months, the new splash shield that they installed began dragging and ultimately snapped off mid drive. While under the 1 year warranty, because the splash shield was not present and able to be brought in (somewhere in the middle of the highway broken), they would not honor the warranty. On top of that, the front bumper's eyelids that hold the splash shield are now broken from the splash shield THEY IMPROPERLY INSTALLED. Now they are quoting over $500 to fix their inadequate work. The best part is them saying they are getting their manager to approve a good will replacement on the parts since we bought the parts there, they installed it, AND they are the only people to have worked on the car for oil changes. After waiting a hour they tell is no good will was approved. Pay full price. Freaking joke. They've lost my family's business for life and don't deserve yours. read more

Classic Toyota - Car Dealers Near Me - Tyler, Texas

Brought my truck over there for service took longer than they said it would upon picking up my truck after 2 1/2 weeks left the dealership and my airbag light turned on about a mile from the dealership, called dealership and explained what happened prior to them even investigating once I went there they tried putting to blame on my grandkids that were with me said possibly they could've disconnected something with their feet in the backseat mind you this is a work truck. My grandkids don't drive in my work truck bad service all the way around. read more

Three years ago I took my Toyota Prius to Classic Toyota for repairs. The value of my car when it was in good condition was about $2,500. After a week they told me that the engine had to be replaced and it would cost $3,500. If you didn't accept it, you would have to pay $1,500 to open the engine and labor. I agreed to pay $3,500 to have my car repaired, but after two weeks they told me that now you have to pay $14,000 and they harassed me so much that they finally forced me to give them my car for free. Can you believe it???? It's been three years and I still can't forget this very bad memory. read more

If a business is going to schedule appointments at future times, you should make sure you have the technician l(s) needed to serve. Instead of misleading families and having them wait 2+ hours for any help. read more

Boo-hiss from a long time customer who will no longer be. what does and 84-month warranty mean? Boldly stamped right on top of the Toyota battery. Well, according to them it doesn't mean what it implies. 49-months in and it dies BUT since I'm exactly 1-month passed 1/2 way "well only offer 25% off a new battery." this on top of a failed manufacturer suspension system to the tune of $3600. Yep, after 5 Toyotas, I'm done with Classic Toyota of Tyler TX and Toyota Mfg as a whole. read more

Did an alignment on my wife's car. We didn't drive the car anywhere after it was done. My wife took her car to kia to have her oil changed and they said her alignment was out and needed to be done. Toyota never did it right in the first place and charged us double what kia did. Kias customer service far supercedes toyotas. They literally do not care about their customers at toyota of tyler at all! And one of the kids working in the back was revving my wife's car up in the back repeatedly! Do not trust them to touch your car they do shit work!!! Bad sevice,bad customer service, DO NOT TRUST THEM WITH YOUR CAR!!!! read more

Do not provide the OTD price upon request. For those of us who know, this is a sketchy way to do business.

Was not impressed with the Service, phone calls not return, lets CSP replacement orders go unapproved for months. Had to call the corporate office to get the customer Service claim in process after 4 1/2 months of no reason why nothing has been done. My Service Rep. Abiud has been great, the lack of communication and train is a need for improvement. Per the Manager they will fix the issue going forward on CSP claims. For the roof rack rail leak. read more

A employe named Saul very bad customer service showed us one car and left us and we couldn't find him I wouldn't recommend this place again.

Do not waste your time with this dealership, they are more interested in taking a $1,000 deposit than selling you a vehicle. Sales Department is terrible. wasting peoples time and money with limited vehicles on the lot and an empty promise to deliver. Sales staff are inexperienced and not trained well. Sales manager is a complete failure. read more

UPDATE AT END**** We are having the absolute worst experience with this dealership.. THREE MONTHS OF WAITING for a key fob,apparently they sold it to another customer and called my wife 10 min before her scheduled appointment AFTER she drove an hour and a half and told her they sold it to someone else... worst customer service we have ever dealt with. Can't get ANY management to call us back. Guess lifelong toyota customers get the same crappy service as everyone else... if this was my dealership (I work at a competing brand dealership) this would have been taken care of by now. There is really no excuse for this situation... except horrible leadership and no accountability. Bit of advice... dont send your wife to this place alone, obviously taking advantage of her gender and lack of knowledge. Wonder if toyota corporate knows how this dealership is tarnishing their brand? Guess we will find out soon, they are my next step... wish I could have given 0 stars. Update...... WELL BELIEVE IT OR NOT, THEY CALLED "TRYING TO MAKE IT RIGHT " TOLD MY WIFE TO COME BACK TODAY (1 1/2 HOURS AWAY) AND DIDN'T HAVE HAVE THE FOB AFTER ALL. HOW BAD DO YOU HAVE TO BE AT YOUR JOB FOR THIS TO HAPPEN?? THIS IS BY FAR THE WORST DEALERSHIP I HAVE EVER DEALT WITH. So now they need to keep our 70k dollar 4 runner and gave her a dirty p.o.s. camry loaner. At least could have put her in something remotely similar to our vehicle. Looks like we drive to Dallas from now on for our services and future purchases....pathetic read more

Took my car in for a checkup. Got a quote of $3500 to get it fixed with $1800 for a completely new exhaust system. As the car is worth only $5500, I declined service. I then took my car to the local custom muffler shop and had the problem fixed for only $95. A new mesh metal weave sleeve had worn out and needed to be replaced. The rest of the exhaust system was still in great shape and I was able to inspect with my own eyes. Needless to say, I won't be back to Classic Toyota with any of my Toyota vehicles. I feel very betrayed. The classic game of fix everything because we want your money versus doing the right thing. Shameful indeed. read more

I always have a positive experience here It's a very thorough and professional experience They catch everything It's a compliment to the Toyota I can't imagine driving anything else read more

December 16, 2020. I was sent to Classic by my insurance company (Ethos)to get a wiring issue fixed. I had an appt for 8am. Miranda was my assigned service person. We were told they could not give me a loaner car since they didn't have one available. (They had one the week before when appointment was made). We took car in the night before. Next day we were told they had to others come in and "couldn't get to it until late". (Why did we make an appointment?) So, we go pick up car, at 6:30 pm, and were told the part to fix the issue was $10,000, and they would have to check with my insurance company. January 14th, 2021, after multiple messages left, finally got Miranda on the phone. She said she contacted insurance and they would not pay for the part nor the work. I went to my normal place we buy cars and get work done. They had sold me the car, and sent me to Classic as my issue was a manufacturer defect. They called my insurance. We were told they had not had 1 call from Classic regarding my vehicle. At that time they gave the ok to take it anywhere to get it fixed and they would pay. They also paid for a loaner while mine is being worked on. So to summarize....Classic made an appointment with me, and failed to do work in a timely manner. Classic did not even try to contact my insurance to see if it covered work done. Classic LIED about contacting my insurance company. I hope everyone realizes this is not a good place to do any kind of service with. I surely would not buy a car from a place with this service department. read more

Great service! Love the team at Classic. They do great work and work with you a lot!!

After leaving from a routine oil change, the horn on my older car kept going off during turning. It seems to be the piece of plastic with a button that articulates to the Bluetooth module in the steering wheel was pushing into the horn and causing it to go off. On my return after discovering this I was met with a pretty rude sales representative who instead of offering any kind of solution for me now, gaslit me and implied that maybe it is my slight oil leak that has been persistent nigh on three years that is causing this never before occurring issue, he was rude and completely unhelpful. I played with the plastic piece and it does seem to be that this was the issue, the horn is not going off as I turn. Prior to this interaction, everything was fine with the oil change as far as I know. It is really just the guy's rude behavior, complete insincerity, and lack of any kind of give-a-crap that left a sour taste in my mouth. I will not be going back to this place for any business if at all avoidable. read more

We worked with Tyler to purchase a 2020 Rav4 Hybrid. He was very knowledgable about the car, features and so on, solid in helping us price the vehicle and a nice friendly guy. And when we had a slight hiccup in closing, he worked through it to help us quickly reach agreement. read more

Took my Land Cruiser in for a 4-wheel alignment. A hearty THANK YOU to Scott Lent for his workmanship and going the extra mile to share some of his knowledge, equipping me to better enjoy and utilize my Land Cruiser. Excellent customer service from Scott Lent! read more

Although I got my truck for a good deal, I got absolutely screwed over with the warranty (shocker). I do not recommend at all. This dealership is full of snakes and don't care about your hard earned money. If y'all do go here, be very cautious and read everything. read more

THIS IS MY VERY FIRST REVIEW for anything ever in my life but after my most recent experience I felt it necessary to review Classic Toyota on my new car purchase on 11/24/21. Grant it, I did not have to make the purchase (I could have just walked out) but if you are looking to get a good deal or value for your hard earned money, I suggest finding another dealership as here they will not sell you anything unless you pay an automatic $3000 (what they call "Addendum") mark up over the window sticker MSRP. And what they "give" you for that is a set of Weather Tech floor mats and Tint the windows of the vehicle. You can get the mats yourself for $213(tax included) and get the windows tinted for a little less than that. And what is crazy is that you pay $275 (in the price of the car) for the carpet mats that come with the vehicle and are never going to use them. They will not work with you or come off of the $3000 mark up even if you don't need/want the floor mats or tint. SO, TO NOT FEEL as if you are getting completely taken advantage of you might as well get the mats(I'm gonna sell mine on eBay since I had some from my 2018 car of the same model) and window tint. read more

I went for a car under 10k or close to that when we went there to look we decided they had nothing in our price range , but the sales men kept pushing us to go up to 14k and wanted to know why and would not let up about it then the next day he called and I told him I already found a car in our price range then he persisted to push again, I told him no you have nothing in our price range ! Then he started texting me CONTINUING TO PUSH US TO COME BACK TO THE LOT! And look at the 14k dollar car he wanted us to buy I FINALLY HAD TO TELL HIM HE WAS BEING VERY ANNOYING AND TO PLEASE LEAVE ME ALONE !!! Then I got two more calls right after back to back from 2 different sales people! Then a few minutes later another I THEN GOT VERY UPSET AND HAD TO FIRMLY TELL THEM ....... I DO NOT WANT ANY OF YOUR CARS!!!!!!! read more

I brought my car into the service department for a recall. Amazing service and cleanliness. They wore mask and had sanitizer everywhere. I felt safe! 5-stars to them! The sales floor in the other hand, no mask at all, no one was wearing a mask except myself and a few customers. No Sanitizer anywhere. I test drove vehicles with the unmasked sales person in the car. On top of that, it was the typically pushy salesman type people. Their only objectives to sell me a car. Of course, they showed me all their most expensive models first. Recommendation: Car Max. Everyone was nice, non-pushy, wore mask, AND wiped down any vehicles I test drove. They were concerned about my health and safety, and what kind of vehicle I wanted. Not what they wanted to sell me. I will never consider Classic Toyota for my business, unless it is in their service department!!! read more

I began hearing a whistling or squealing noise from under my 2017 Tacoma. It got progressively worse so I took it in to the Toyota dealership in Tyler for repair. When I got there the noise had stopped and they could not repair what they could not verify. In a few weeks it started again so I took it back to the Tyler facility and once again they could not replicate the issue. The service employee Mr. Nathan Naccarato was very professional and explained in a very clear way that they were sorry but they could not do a repair on something that they couldn't verify. I was not charged anything for either of the two times that I had previously come in. Finally after a couple of more weeks the noise began a third time and I began to research online and found that this same issue had been identified by several Tacoma owners and that the problem was a failing "Carrier Bearing". A third time, I set up an appointment to have the repair done and surprisingly this time the truck was still making the noise as I arrived at the dealership for the repair appointment. I explained to Mr. Naccarato what I had found online and forwarded to him the You tube video with audio of another truck with the same issue. He understood completely and said that he would pass on the information to their technicians. After several hours I received a call from Nathan and he said that they had found and repaired the issue at no cost to me since my truck was still under warranty. They replaced the carrier bearing as well as an adjacent U-joint. Nathan was very professional in all our dealings and I highly recommend he as well as Toyota of Tyler. This was a very peculiar situation which was very hard to identify. I am very pleased with all my dealings with this dealership and recommend it to anyone. read more

I had a smooth and painless experience purchasing my new vehicle. Justin was a great sales guy. read more

Classic Toyota - Thank you Justin for helping me get my dream car! - Car Dealers Near Me - Tyler, Texas

I called the service department for tires for the second time this week. Both times I was told that "the computer just crashed and I'll have to call you back" when I said I want to speak with someone right now I was told that is not a possibility and then they hung up on me. The last couple of times I've been in there for service, it has been poor customer at best. They may have a new service building but they still have the same bad attitudes. I think I'm going to find a new place to get my Toyotas serviced. read more

We've bought two vehicles from this dealership. They are always ready to make a good deal even when comparing to the metroplex dealerships. The service department is always courteous and they take great care of the vehicles. We've had from service to aftermarket installation to full vehicle detail done here and they always do a great job. read more

Me & my wife went to Classic Toyota looking for my wife a used small SUV & Justin Pennetta (Sales Consultant) there greeted us and helped us find what we wanted! We closed on a deal in no time with the most perfect 2016 Ford Escape! My wife is very happy & I'm happy too! Overall experience is 5 Stars!!! We would recommend Classic Toyota & Justin too! read more

I bought my used 2019 F-150 here and have had no problems with it. I continued going to Classic Toyota so that all of my service records would be in the same place. The first two times I went for oil changes, I was informed that they do not keep Ford oil filters on hand and would have to have the part delivered (understandable considering that they're Toyota) so knowing this- I called an hour in advance of my appointment to let them know that they would need to go ahead and order the part so that I wouldn't be waiting for hours. When I called, the parts department said that they would not order the part in advance. They wanted to wait until I got there to make sure that the "part numbers matched"... this is the same part I have had to have them order the last two times I've been here. I proceeded to get to the dealership and as I anticipated, ended up waiting a whole two hours to get my vehicle serviced. I could have gone 8 miles down the road to pennzoil and gotten it done in 20 minutes versus driving 25 minutes into town and waiting 2 hours. This place is a joke. Don't waste hours of your life sitting in their waiting room for them to try and push unnecessary sales on you. Go somewhere else. read more

I've bought two cars here- both from Woody. He's honest, and a straight to the point, salesman. No BS- just easy transactions. F&I has always been professional as well. Why drive to Dallas, when the service, and pricing is just as good at Classic, as any DFW dealer. 5 stars read more

May the 17th I carried my truck to the service center for some body work repair. I had an after market system put in my truck about three months prior to needing the body work done. When I took the truck in to them my audio system was working fine but, when I picked it up in early June the amp was burned up. The service department says that it was not their fault and they did not do anything to it and said there was nothing they could do for me. They did not want to take responsibility for it and I had to pay to have the amp replaced myself. So be careful taking your vehicles here. read more

I just came here to look at a car then when I walked in I got instant service and then started looking at cars .After a while we got some deals on the car I wanted but asked them if they could lower it and they were fine with it and in the end I got a really good deal on my car and ended up buying it. read more

I just bought my 3rd vehicle from Classic Toyota and again they have impressed me with their great service. Adam Miller was my sales associate for the 2nd time and always happy with his attention and service. Even though my most recent purchase is only temporary, i'll be back early next year to purchase the new Tacoma model and know I'll be in good hands with them. Their sales, finance and service department have always treated me well and know I'll be back anytime that I'm looking for a new or used vehicle. read more

I was amazed at how quickly and smoothly business was handled when I purchased my first Toyota! Saleswoman Karen provided much respect and care with taking the necessary steps to become a new owner of my sweet ride! read more

Mason, the sales representative that helped me went above and beyond. I asked him if he could help with a surprise and meet my husband (outside of his spa treatment!) He didn't hesitate and he never bugged me about buying the car! I'm still new to the area and maybe expecting high pressure sales or 'proof of funds' before someone spends time showing a car. I would absolutely return here and recommend this dealership. read more

I will not be doing business with this place ever again! I tend to judge a business based on their performance and I can tolerate a lot to get a desired end result. I am having to liquidate an estate for a friend. As such I have been leaving a car from the estate parked in the end of the driveway to keep looting to a minimum. As half expected someone set off the car's alarm this drained the battery over night and when I jumped it off the alarm engaged and the locked out the ignition. Something Toyota called an anti-theft automobile immobilizer. No matter what I did I couldn't get past this. So I had a wrecker take it 37 miles to Classic Toyota as it was the only place that would even look at it. I talked to several ladies on the phone, they were very helpful, the issue began when the car arrived at the service center of Classic Toyota. I was supposed to have gotten a callback when it arrived, that never happened. Because of dealing with en estate liquidation I forgot about it as I had other pressing matters to deal with. 2 weeks pass by and the estate sale is over. I have time to call them. I got some excuse that they had lost the key, that I had not bad an appointment (I did). The 2 weeks that is on me, and I'm fine with it taking how ever long it took. I never got a call back to let me know they found the key, I did get a text message that they needed to disconnect the alarm in order to see if the car would work. I said Of course whatever you have to do. 2 days pass by and I get another text saying the car was ready, and that I could come pick it up charge was $149 What I got back was a car that started but every light on the dash was on. the steering column cover was laying in pieces in the floor half of the dash was also in the floor. The Ignition cover was still in the floor. wires were just cut under the drivers side door just hanging there. There is no way this car will ever pass an inspection. So thanks for nothing I can't even sell the car, I was forced to buy it from the estate and since it can't pass an inspection I'll have to use it for a farm truck. I would have made a stink about it at the time, but it is just best to post the issue here. and see if I can have it fixed by actual qualified people. read more

No reason to buy a used car from them. I was sold a used Toyota that they had sold new and had always maintained. It had a problem that Toyota made known to dealers but they never fixed it. By the time I became aware of the problem, the repair period had run out and they refused to do anything for me. Their solution was to 'trade me out' for another used vehicle, plus $4000, of course. As I drove off the lot, I found that the electronics did not work right and it had developed a huge dent in the roof since I test drove it. Back I went and demanded they take it back, which they did. A week later I traded the original piece of junk in Dallas at the Lexus dealer for a RELIABLE used car for a much better price than I could get in Tyler. I will never buy another used car from them. This by the way had nothing to do with the salesman who was helpful and always followed up. It was the sales manager and general manager who were involved in this mess. read more

I would not recommend Classic Toyota in Tyler to any of my friends or family. Not to purchase a vehicle nor service area. I am very unhappy with how I was treated by more than 1 employee and they false advertise. Took my car to the service area on Saturday March 6th and online their SERVICE hours stated 7am-5pm. Got there at 1:50 to get my cars air conditioning looked at and they said service for that closes at 2. My husband and I were very upset not only at the fact that we had a car of 3 kids with no ac but we also live 30 mins away and that their website CLEARLY stated open until 5pm Saturday. We were told there is nothing they could do and to come back Monday to have my car looked at. And at that point I had less than 100 miles until my warranty was over, another reason I brought it in Saturday. So Monday I took off early to carry my 3 kids back up there and I explained my issues I was having with my car and they said they didn't have time to look at both issues that day. Laura the lady who we spoke with Saturday and Monday was very disrespectful, rude, and not pleasant at all with no type of friendly manners or words. And after waiting for my car to be looked at for my ac they said they can't fix it on my warranty. I asked to leave it there to get the RPM looked at and get a rental but they claimed no rental was available which on Saturday I discussed needing a rental. Shortly after I left obviously upset and frustrated I realized my car hood wasn't latched. I called and talked to the manager Scotty and explained the hood issue and asked if it was protocol for them to leave it unlatched and that the latch to close my hood was bent and told him my other million issues I had there. He explained he would call me Tuesday to figure out what he could do for me. Tuesday at 1 he calls and very shortly explained nothing could be done to make my experience better. If that is how they treat their customers I would not want anyone else to experience what I went through. read more

Horrible experience at this dealer. I had been looking for a car for quite some time and visited several dealers. Majority of which were very cordial and tried to meet my needs. Upon my visit to Classic I met with one of the managers to deal with my trade and what car I was interested in. During our conversation I was expressing what I have been doing in the course of looking into a new purchase and describing what I wanted for my trade. The manager was texting and scrolling through his emails during the conversation and kept telling me he was listening. I started to discuss what other dealers had to offer and he would just start interrupting me and telling me that the warranties other company's offered weren't REAL warranties. Long story short I highly recommend any other dealer than this Toyota dealer as well as stay away from the Internet sales manager. I ran from this location to buy a Subaru at Peltier. read more

I am very dissatisfied with my recent experience at Toyota. I needed my Civic detailed and decided I would take it to Toyota because I expected more professionalism and service out of a service department of a large business than I did from a shed with spray painted signs on it. I made the wrong assumption. This is what happened last week: I called on Thursday to confirm prices and to ask how long it should take. I explained that the car was in rough shape and had been the victim of two toddlers. I was told 6 hours. I asked if there was a chance that I should leave it over-night or over the weekend (as I was dropping it off on Friday and I live in Longview and needed to make sure that I didn't need to make arrangements). I was told no, that it wouldn't be a problem. I dropped off my car and received a call about two hours later saying that my car would have to spend the weekend with them drying out the seats. I asked how that was possible, because I was assured it would only take six hours. I told them that that would leave me stranded in Tyler without a vehicle and asked about a loaner car or something to get me home. They offered me a $40/day rental and no apology. I didn't get off work that night until 10, so my girlfriend had to load up the sleeping kids and come make a round trip to Tyler to pick me up. I worked that weekend, so my family was stuck without transportation as we were then down to one car. I was told it would be ready to pick up first thing in the morning on Monday. So, I dropped every one off at school and work on Monday in Longview and headed into Tyler. I asked my Dad if he could take the morning off of work to pick up the other car from Classic and drive it to Longview, as my mother was off work that day and could then drive him back. I called Classic to ask what time the service department opened so that I could have them get the car. They said 9, but that my car wouldn't be ready until after lunch - thus again wasting my time. Again, I asked - how could this be? I was told 6 hours - tops - on Friday and now it has been Friday, Saturday, and Sunday... what else was there!? Apparently my seats were still drying from the shampoo. My Dad had to cancel his whole day waiting on that and they finally called at 2 to say that it was ready. I know that the following are completely my personal problems: me living in Longview, me having to make accommodations for getting my car back and forth from there, and me having to ask family to change their schedules to accommodate my own. My complaint is that I took action to prevent having to do all of that and my efforts were met with apathy and no apologies. I am used to mediocre service and even all of that I would just keep to myself, but the part that really pissed me off is that when my Dad picked up the car - it was still wet. He asked about that and they said it would be fine. Two days later and the car smells like mildew. I am now having to take my car somewhere else to have the seats re-done. That is absolutely ridiculous. I have purchased a Camry from Classic before and was happy with the process (which is my reason for a 2 star, versus a 1 star). I have taken that Camry to the service department twice. Once was when they were building the new service center and so I chalked my horrible experience there up to growing pains on their part and I understand the chaos of a big remodel like that. The second time I struggled to find an excuse for my poor experience and decided not to take my car there anymore for oil changes or servicing. This is the third time I have dealt with the service department there and I am absolutely done with them. I was having the car detailed because we were buying a new one. Because of this experience, I happily took that sale to Jack O'Diamonds where I bought that Civic new and just purchased another vehicle. I thoroughly enjoy my experience at their service center every time and recommend it to a lot of people. I know that the service center and the sales department are two different businesses under the same umbrella, but in this case one is definitely pulling the other down. I do not like leaving bad reviews. And even though it does not sound like it, I do not like complaining. However, I am very disappointed with my experience. read more