While Dr. Ng took me in as a new patient last-minute for an urgent appointment, her care was very rushed and stressful. She caused a lot more anxiety as she did not explain to me possible treatments or outcome, instead, she kept sending me to other tests, suggested contraceptive methods without expiaining side effects and alternatives, and implied that I might have cancer. Her front desk staff was responsive and polite, however, at the end of my visits, they made a mistake on my payment and got really upset and denied that I have paid and continued to stress that I was in the wrong. Because she took in as many patients as possible, she also delayed giving me the results. It was clear that Dr. Ng stays in business for business sake, she's purely running a business, avoid if you need long-term care and an actual doctor who cares about your well-being. read more

I was charged for two phone calls that lasted less then 5 mins. Although my insurance paid for most of it, I think this was wrong. The doctor is rude. While I waited for almost 2 hrs on my first visit and then a rude nurse to call me to talk to me about my results. I tried to ask her questions, but she was rude. The entire office is rude including the doctor. I got a hefty bill that my insurance covered most of it so I was lucky... But I do not recommend to come here. read more

I am so pleased that I finally found my Gyno! I had been suffering from female issues and my primary physician referred me to se Dr. NG. I was extremely nervous and anxious at that time. Dr. Ng is very nice, patient, and understanding thom i had been looking for. She is attentive and carefully listen to every single word i say. I am so greatful for the exam she did for me. It's very gentle, careful, and thoroughly. Dr. Ng very patient and answered all my concerns and questions, she is my life saver. Not only Dr. Ng is such a nice person, also her entire team are kind and helpful. Laurie, she is very efficient and helpful indeed. Dr. Ng's office are very busy all the time, but Laurie tried her best to help me for making an appointment in time. I can't thank her enough. Dr. Ng's clinic assistant is a kind lady too. I will definitely visit Dr. Ng when I needed and recommend my friend to see Dr. Ng as well. ​ read more

I was referred to Dr. Ng by my primary doctor. I had a medical scare which prompted me to make an appointment with her. Even though she was booked out for over a month, she was able to squeeze me in for a last minute appointment. I figured the appointment would be rushed since she had to squeeze me in. However, it wasn't. Dr. Ng is very nice, professional, and made sure I got the appropriate treatment I needed. She was very thorough and exceeded my expectations. I highly recommend her! read more

Dr. Cheresa Ng is a pleasure to visit! She is personable, approachable and is really fun to talk to! Making my appointment was a smooth experience, and I didn't have to wait long once I arrived, checked in and filled out my initial visit paperwork. As gyno visits go, she is one of the best I've had. I totally recommend her! read more

Dr. Cheresa Ng was my OB for both of my kids and she was spot on. What makes her an excellent OB is her ability to make the right decision at the right time. Her delivery skills are amazing. Afterall, the health of the baby and safety of the mom are the most important to me. She is popular for a reason so do expect some wait time at her office. I always did my homework and prepared my questions beforehand. Dr. Ng always addressed all of them plus everything I needed to know. True that she is not the type who would go over the entire pregnancy book with you from A to Z but again, she gave me everything I needed to know and made brilliant medical decisions when needed! This 5-star review is overdue but just want to say thank you again for taking care of me and my kiddos! read more

I have nothing but good things to say about Dr. Ng. She listens to my concerns and gets to the point. Very understanding and is just a great doctor. read more

Found Dr. Ng through my insurance website. 1. Always need to wait after the scheduled time. My first visit waited for an hour, second visit waited for at least 30mins. 2. They had me to come back for another test, then Dr. Ng said since i m the last patient, they didn't have the equipment which perform my test regularly, they were sent to sterilization. The equipment she used might not have the sufficient outcome, then i will have to come back again. (Seriously, you don't check your operational schedule and have your patient come back again and again because of your poor arrangement?) 3. They didn't disclose the information to you at all. They only let you know you might have to an expensive fee after they performed the examination. When i tried to get more information, the receptionist just said she doesn't know and the bill will be itemized soon. I only know how much do i owe after checking my bill through my insurance. Will definitely call them for some unclear charges, they charged me surgery fee which i only did a examination? 4.Dr. Ng didn't follow up through, she didn't keep the promise as called me in a week for a result. I mean if she could emphasize her patient more, it will be better. Every visit seems a bit rush to me. I m not sure if i will recommend you to Dr. Ng, if you expect your OB have good communication and professionalism. read more

Dr. Ng is attentive and warm. I saw her on a recommendation from my Primary-Care Physician. I feel very comfortable with her. The majority of the clientele in her practice are Asian American and numerous Asian languages are spoken there, which could be helpful to folks looking for an Asian American doctor with the ability to communicate in a language other than English. If you're looking for a doctor who doesn't simply feel you up, poke you and sprint out the door to her next patient, look no further. Dr. Ng takes the time to listen to your questions, provides thoughtful answers and takes your blood pressure twice if you're the type with white coat hypertension or an irrational fear of the speculum. read more

The one star basically says it all! When you have an OB/GYN appointment, you hope to have a personable, gentle and caring doctor that does not rush through an exam. This was not the case whatsoever for my 96 year old mother. She did not walk through the steps as she used the cold and hard instrument on my mother. It was very painful for her, as well as the swabbing. How unfortunate that my mother received this kind of service. The staff was not warm and friendly as well, and the whole experience was so negative, I had to write this review. read more

Dr. Ng is a true professional. She takes the time to really know her patients and invests her time in solving health issues. She's been my OB-GYN for years and has helped me tremendously through many health problems. read more

Dr. Ng is ok. She will provide the basics but not much beyond that. However, her office staff is horrendous. If you're not a Chinese speaker, don't even attempt to go to this office. I'd like to add that I am Asian, but only speak English. They tried to give me an important packet of information in Chinese because they were out of the English version. What was I supposed to do with that? It might as well have been in ancient Aramaic. They did eventually mail me an English packet, but there were very unapologetic during my office visit. They are also very low tech (don't accept credit cards, gives hand-written receipts, equipment looks very old). When I finally got so fed up and transferred to a different physician, they gave me completely wrong information about the medical release process. My new doctor's office was flabbergasted by their ignorance. The receptionist is very hard to understand over the phone and there is no advice nurse. During my last visit they made me wait over an hour in the exam room. Go elsewhere! read more

I had the worst, most uncomfortable experience with Dr. Ng. I went in for a followup of an abnormal pap smear but wasted my time. The staff was fine, but after I was taken into the doctor's office, I was left waiting and waiting and waiting (unclothed for a large portion of the time) while I heard Dr. Ng chatting and laughing just outside the door. She would pop in every 20 minutes or so and then leave to chat again. Then she finally came in to do my pap smear and she was fairly rough. She used a metal speculum that was MUCH larger than the one my PCP uses on me and just shoved it in. I felt a sharp pain and then cold discomfort. She took it out and told me I was bleeding so she wouldn't be able to read a slide of this sample and that I needed to schedule another appointment when I stopped bleeding. I was speechless. I do not plan on ever seeing her again and I would not recommend her to anyone. read more

I found Dr Cheresa to be an extremely kind and understanding doctor. I took her help in getting i-693 (medical exam) and she explained the process patiently, went through our immunization records and guided us in completing what was missing. She was prompt to follow up and we had our documents ready in a little over a week. The office staff was also pleasant to talk to. So, overall we had a good experience. read more

I saw Dr Ng for several years. She was referred to me by my then PCP. His wife was a patient of hers...and if a dr is sending his family members there, then it has to be good. Dr Ng is actually quite good at what she does and she is attentive...when you actually get a hold of her. Unfortunately I was not always able to get a hold of her. It would take up to three days for her to return calls...sometimes as late as 10 pm. She doesn't have an advice nurse, so you have to keep calling and leaving messages, wait, or "say" it is urgent. I refuse to say it is urgent unless it is just to get through to a doctor. read more

Dr. Ng was referred to us by a friend who is also an outstanding OB. It's been 6 years and we are having our 3rd child. We are very happy and feel very lucky to have Dr. Ng. She's very detailed oriented. She always takes extra precautions throughout the pregnancy. She made sound decisions during deliveries. Her experience and magic hands made post delivery smooth and painless. Her staff is extremely helpful and kind. read more

No muss, no fuss. I never wait for long to get seen and everything goes by so quickly, that I'm in and out under thirty. The only negative that I have is that she's not very personable. Normally, I'm fine with that. Uncomfortable conversation makes me well... uncomfortable. However, in some cases, I wanted to ask some questions, and I just felt really rushed. Other than that, regular visits are quick and simple. read more

Cheresa was my ob for the pregnancy with my daughter. Dr. Ng is very caring, sourceful and attentive. She asked for my history of pregnancy and understood what I went through before. She addressed my concern and we have consense on what I really want for my pregnancy and delivery plan. Since I had a complication for my first pregnancy, I really did not want to go through the same thing once again. She explained the cause and gave me advice on how to make my 2nd one more enjoyable. I wished that I could have her as my ob for my 1st pregnancy with my son. However, she was so busy and had one time miss my test result which shown that I have gestational diabetes. It delayed my treatment and luckily it turned out pretty fine. I needed to do glucose tests 4 times a day and controlled my diet. One thing that Dr. Ng is really experienced to tell me that my daughter should be delivered early. Then, I needed to go out for maternity leave earlier than I have planned. My daughter bornt on the weekend (at her 37th week in my tummy) that Dr. Ng told me to have early start of my leave! read more

Dr Ng was the best! The calm demeanor and professional conduct deserves a sixth star. She handled the birth of baby daughter far beyond my expectations. She kept me calm and truly demonstrated precision and expertise! Her team was wonderful as well! Thank you Amy! She coordinated the delivery with ease and referred us to a great pediatrician. Thank you for bringing baby Chloe into this world Dr Ng. I highly recommend her! Faye and Michael Thaler read more

A friend of mine introduced this hospital. She said that the doctors and nurses in this hospital, including the front desk, are very kind, very patient, and very good at taking care of patients. On the first day, I went to this hospital, and I felt that I regretted choosing this hospital because I did not think this hospital was as good as my friend said. First of all, why do I say that? Every time I go back for an examination, the nurse's attitude is terrible, not friendly, and when I don't understand, I need to repeat it. She said to me, and you need to listen to clear, I won't repeat, this is the first reason that I don't like the hospital, the second reason I strongly dislike a nurse and the front desk to speak ill of patients, only the Chinese have a lot of problems, foreigners will never ask you many questions, I think the nurse needs to explain. What are the many issues for the Chinese? Are you discriminating against the Chinese? May I say so? You can demonstrate that you are not discriminating against the Chinese, and you should not forget that you are also a fellow Chinese. You will meet a lot of questions in the future that you do not understand. You also need others to explain patiently, but you need to know where you work and what kind of people are necessary for the hospital. The patient needs a very patient and kind nurse, not someone with a bad attitude. read more

Dr Ng has been my OB GYN for nearly two decades! She helped me tremendously with conceiving both my kids and I truly believe without her help, I won't be a mother to a beautiful 8 year old daughter and a handsome 5 year old boy today. Being a mother is the best thing that happened to me. She also helps me keep track of my health by reminding me to do pap smear annually. Recently, she even discovered and treated something in my body that can potentially cause cancer if not treated early. I am very grateful for Dr Ng and would highly recommend her services to all my family, friends and colleagues! read more

I went to Dr Ng on a friend's recommendation, who credited her with saving her uterus when other doctors would not attempt it. I find her to be energetic and focused, talkative and caring, and generous with her time. I was surprised that there was no wait time for my appointments, and that she and her staff have call me multiple times to remind me to call back to make sure I understand test results, or to remind me to take other tests, like a mammogram or bone density scan. As I am dealing with several auto-immune conditions, and working with an outside integrative and functional team, I feel that she gets it and is very sharp, up-to-date and experienced. Highly recommend! read more

Please don't ever go to dr cheresa Ng.. She is not good at all.. She don't tell u nothing.. And not responsible for everything.. Very bad on calling u back too.. She never will call u back.. I will not recommend going to dr cheresa Ng... Reception always don't know what they are doing.. read more

I wish I could give this review negative stars if possible for a rushing & unhelpful doctor like dr Cheresa,Ng. I visited her for my first baby, which meant I was really excited about. But the whole visit end in less than 5 mins, can u believe it? « yup, you are pregnant. I'm gonna give u the booklet you can take a look at it, and come back to make appointment in 4 weeks. You also need to take the blood test too, the schedule is in here, take a look at it. Is there any question?" So disappointed! read more

Dr. Ng is the most kind and warm person I know. She is on top of everything and has talent to make right decisions! The Only OB you can trust in the Bay Area! read more

oh, this office is terrible. Dr. Ng is okay for really basic. If you are pregnant, I will not go to her. I had really bad experience and bad surgery with her. My c-section looked horrible. You won't know until you are their. She is my OB for 12 years. I ended up have to switch to another doctor. I had my c-section, but she didn't come visit me until 3 days later. That's really bad. Staffs in the front office made so much mistakes on my disability form. I had to go back to their office and had them make a correction. read more

I have seen Dr. Ng for several years. My last experience was aweful. I had a miscarriage & she strongly suggested me to do a D&C because she wanted to take the tissue to analysis even though I already started naturally miscarried myself. However, since I think I also wanted to learn the reason of my recurrent miscarriage, I agree to do that. I have been waiting for the test result over 2 months and no one from the clinic called me. I kept calling them to find out the result every other week. Finally (after 2 months), she told me that the chromosome test cannot be analysis because there is not enough tissue. My God.... The worst part is that I found out they already knew the test failed 1 week after the D&C and they did not even let me know until I keep on calling them and they lied to me that they just got the report. I will not see her again. read more

Dr. Cheresa is a very caring, professional and knowledgable doctor. Always follows up after appointments or tests, makes sure to answer all your questions. read more

I went into see Dr. Ng for a routine exam, a Pap smear, and a refill on my birth control. She was nice enough and asked me about where I was from and how I liked San Francisco. The whole exam went quickly and wasn't too uncomfortable. My problem? She didn't ask me anything about my sexual past or present, i.e. how many partners I'd had and whether I was monogamous now. I've never been to a gynecologist who failed to ask these questions, which I believe are vital to understanding a patient's sexual health. Also, I had to take the initiative to ask to give a urine sample. In the past, all my gynecologists have had me give a sample right at the beginning of the appointment. I can't believe I had to ask for one. In conclusion, Dr. Ng did her job (the examination and refilling my prescription) but as a whole the visit felt rushed and incomplete. She couldn't even be bothered to take the time to ask about my sexual history. Also, I had to wait in the lobby for half an hour when I was supposed to be at work. read more

I've been with Dr. Ng for almost 10 years. When my husband and I started trying for a baby, she identified my fertility problem early on and referred me to a specialist right away. I got pregnant and as it turns out, it was a high-risk pregnancy. She helped me through it and monitored me constantly and cautiously...the result was a healthy, full-term baby boy delivered via C-section. She also delivered my second child via C-section. She is wonderfully warm, attentive, and caring. We love Dr. Ng! The only negative is her office staff, which tends to be abrupt and curt on the phone. However, I think this is more of a cultural difference than anything (they're Chinese and not native English speakers) because they're perfectly nice in person. read more

Dr Ng is very smart, attentive and when I have my babies, she will be the one I call. Her staff is also very nice and attentive. It's hard to find a doctor you can trust and feel comfortable with but Dr Ng is one of the very few out there who makes you do feel comfortable. read more

I was almost reluctant to review her because it's hard enough booking appointments already. But I see many positive reviews here, so I guess I might as well. She is great, very attentive. I'd put my life (or my future kids' lives, when the time is right) in her hands. read more

I saw Dr. Ng on both of my pregnancies. She was warm, friendly, comforting and reassuring. She's very knowledgeable and honest. I'm so thankful she was my doctor at the time. I've heard of other doctors being rude. Dr. Ng does not fall into that category. She also won't take a wait and see approach. When she sees something unusual she will act on it. I was pre-eclamptic with my first pregnancy. As soon as it was diagnosed she went ahead and issued an emergency c-section. (A friend of mine had the same thing, but her doctor - not Dr. Ng - waited and she almost died.) My son came into the world alive and healthy, and I was alright. Thank you Dr Ng for everything. read more

Dr. Ng is a very cool doc. She is attentive and gentle and smart. I've only seen her for routine exams and I don't plan on having a baby soon. But when I do, I Dr. Ng will be my doc! read more

Dr. Ng is very good, attentive, knowledgable and experienced. She's a bit rush sometimes during the regular appts coz she also takes urgent appts and need to go in and out of the hospital to see patients. If you are in urgent situation, she takes care of your matter seriously. The downside of the office is that they should really hire a receptionist who knows better english. read more

Wow. Let me begin by saying that she is an amazingly easy person to address your concerns to. No only does she answer all your questions she also explains how your body functions and gives you different scenarios of what might be causing the problem. She gave me valuable information and welcomed me back if I had any further concerns. Two thumbs up. :) read more

Dr. Ng has the worst staff working in her office. Most of them barely speak any English and are rude to the patients. They are extremely unprofessional and would storm into the examination rooms without knocking. Also be prepared to wait for at least 30 min to over an hour even if you make an appointment way ahead in advance. read more

Dr. Ng was referred to me by my primary physician when I found out I was pregnant last year. She's attentive during appointments and very knowledgeable about her practice. It was always easy to make an appointment with her office and was usually seen at the scheduled time. Early on my pregnancy she referred me to CPMC for detailed ultrasounds as I was pregnant with twins. She looked over my pregnancy with the utmost care and I saw her often. The only issues that you may have is: #1: when you call her office there may be a language barrier with some of the receptionists (strong accents) but I was always able to ask questions, leave messages for her (and would get a call back within the same day) make appointments or change appointments over the phone with no problem. #2: very rarely you may been seen late. For instances with me, it was due to an emergency or her talking with a patient with PPD. Very understandable reasons and if I were on the other end I would have wanted the same care. Some may say that they feel rushed when they see her but she's just really efficient with her patients. As for my delivery, it was an emergency c-section at 36 weeks (one of the babies had dropped position and I was already dilated)... I had an appointment with her at 9:15 AM and had my babies at 1:30 PM. Delivered on a Friday, discharged on Tuesday. Recovery was good and you can barely see my scar. read more

This office is no good to me. The staffs working at the front desk are so rude, neglect your need, unprofessional at all... Dr. Ng is ok, but she's too rush, not even take the time to explain to you or let you ask a question. My last visit with her was finished in 5 minutes. Overall, go search for a better Dr. if you have a choice. read more

The office said that they will schedule it and make it happens this week. I already wait for more than a week (my mom last saw the doctor on Wednesday, Feb 10, and now is already Thursday, Feb 18), still no call or anything. We are talking about cancer, people!! This is not something minor. So I called to the office for asking info for my mom's operation. First, the office said that they will open at 9, when I called at 9:10, their office still not open. So I called again at 9:40. This time finally have someone answer the call, however, this time the receptionist just told me to wait a min and hang me to hold in a super rush mode. I waited and waited, like 5 minutes. Finally, I got someone to talk to. I was trying to tell her the point that I am calling for and the info of my mom. She was like I am annoying, told me that she will ask the doctor and will get back to me later of the day without asking me my call back number. I talked to her literately less than a min. Receptionist is supposed to be the face of the office. Is this what Dr Cheresa Ng wants to represent your office? If so, I will not believe you will have enough time or care to take care of my mom or any other patients. read more