I was on vacation when I had a terrible white water rafting accident while rafting on the Nantahala…read moreRiver. My thigh Looked like a shark took a bite out of it. All the nurses were so nice and caring. And even tho I'm as old as I am. I am SCARED TO DEATH of needles. They treated me very nice...anywhere super patient with me. I was lucky and was cared for by one of the best Dr's they have. I had to have stitches. Every single nurse that came by would take a peek and tell me Dr latter was he best Dr especially for stitches. Oh and my injury impressed all the ER staff. they had never seen an injury such as mine from that river. This was the best hospital I've ever been to. I didn't have to wait. Everything was ready for me.

This place was an awesome choice for a little extended care for my mom after being in the hospital…read morein Sylva. Very clean, nurses and Drs were fantastic! The facility is old; but much cleaner than the first hospital in Sylva.

Wow, great service. I was in Pigeon Forge for baseball tournament at Ripken Experience. I was…read morepitching batting practice for my son and I left my big head outside the L screen net. My son drilled me in the forehead with a line drive bullet, giving me a nice 4 inch gash. We got it taped up and after our game I went to Covenant Medical In Sevierville. They quickly got me in, cleaned and stitched up and also did a Cat scan to insure no further damage. Everyone there was exceptionally pleasant and professional and had me out in 2-3 hours. Great job to all!

Quality care for an emergency I had. I am very appreciative of the staff. Doctor was very…read moreknowledgeable

Since we were 4 hours away from home on vacation, we took our 9.5-month old to the ED out of an…read moreabundance of caution for fever, congestion and wheezing. We were in and out in about 35 minutes--simply outstanding. Everything from the reception to ED nurse (Tiffany), techs and doctor (Dr. Worthington) were incredibly nice, reassuring and helpful. Overall, fantastic experience with getting our baby girl checked out and treated.

I'm confused by the low ratings of this practice. I arrived at 9:30 (they open at 9:00am) without…read morean appointment. They waiting room was half full. After signing in and having a seat for just a few minutes they gave me the standard paperwork to fill out. I was pleased that they didn't ask for the same information repeatedly which is far too common a practice in the medicine. They informed that they wait would by 90 minutes. Not surprising in a small community with limited medical services and no appointment. As predicted I was in the examination room talking to the doctor within 90 minutes. Dr. Jane was attentive, prescribed a remedy that worked effectively within an hours, and sent me home with a prescription to address the issue in the coming days. The doctor was great, and the office staff friendly and efficient.

This used to be the best Urgent Care you could go to and I don't know if they got new management in…read morethe past year or so but it started going downhill and now I drive there on a Saturday morning and they have started being Closed on Saturdays!! What a disservice to the community that the only Urgent Care in the county is now closed on Saturdays so you have to drive all the way to Sylva for the closest. They also haven't updated that online, so I had looked up what time they opened on Saturdays online and wasted my gas driving there. Drove to Sylva and I'm not the only one here from Bryson City and it's packed because it's serving 2 counties now. It's such a shame for the community. I understand a lot of people don't want to work on Saturdays, that's why you rotate workers schedules. Please go back to being open on Saturdays and doing the sign in with phone number and you wait in your vehicle until called to come in which is great so you aren't waiting in the waiting room with other people that you may be infecting because you have something worse then them or vice versa. That was a great change during peak Covid time they went to and I don't know why they went back to everyone going inside again the last time I had went there.

Everyone was very professional and caring. They took their time listening to all my concerns. I…read morewould recommend this Urgent Care to anyone!

Totally excellent. Easy check in, moderate wait, careful attentive care, very professional…read moreindividuals! Rapid Xray. Edward Warren paid full attention to my concerns, made superb recommendations for actions and possibilities to improve my health. I wish all medical facilities were as good.

Recently, I was admitted to Baptist Hospital with a severe case of the flu. From the moment that I…read moreentered the emergency room until I was released, I could not have asked for better care. I spent five days there with the first three under quarantine. I was informed in detail as to the medications being administered, why, and what would be the expected results. I was on a prescribed diet and once again was informed as to why in simple, understandable layman language. Regardless of a staff members position, whether a doctor, nurse, dietician, or even someone on the custodial staff, before leaving the room I was always asked if I needed anything or if they could do anything to make me more comfortable. Of course they would need to ask my nurse before giving me anything but, they asked! The staff was always polite and respectful and came to work with their sense of humor. The whole time, I felt that I was a special patient. Of course I was not but, this was how I was treated and how I felt. Truly, I believe that their great care care overall contributed my very rapid recovery. Two of my nurses, Amy and Jennifer were absolutely priceless. They always asked me about my condition and how I felt, in my own opinion. Many evenings they would take time out to just have a conversation with me, not related to my illness, but just on a person to person level. No one wants to be hospitalized but with my recent experience with these great and caring people, this is where I would want to receive my care.

My husband was a patient for several days and we cannot recommend this hospital other than to say…read morethat everything was perfect! They are great professionals with care, knowledgeable and just the Best. We thank you all with Blessings.

Was brought in by ambulance thinking I had a heart attack. Radiating pain from chest to left…read moreabdominal pain. They did cat scans, blood draws, etc. The doctor on call was young with black hair. He wore a mask, and stood against the sink with his arms crossed the entire time. He clearly did not want to be there or deal with us and he came up with an appendicitis (appendix is on the other side) diagnosis saying there was no surgeon but I needed an appendectomy and transferred me by ambulance to Mission in Asheville. After many tests at Mission they said I did not have an appendicitis diagnosis. Stayed the night for observation. Total misdiagnosis and terrible attitude by the ER doctor at Angel in Franklin. I'm a senior and only have Medicare. I'm expecting a huge bill for a complete and utter misdiagnosis!!!! Franklin: Do better!