Chandler at Keypiece goes above and beyond to provide great customer service and delivered right to…read moreour home. He made our furniture selection process so easy and painless and was so kind and accommodating. The price is great and the value is unbeatable. We absolutely love our new cloud couch!

From the owner: We are a small business that specializes in high-end discount furniture and home goods. Our goal is…read moreto provide you with key pieces of furniture for your space at great prices. We do this by keeping our overhead low and passing on the savings to you. Our products are a mixture of brand new items, liquidation / overstock items, and 'KeyPiece curated' items.

I really love this place. It has its own relaxed vibe and charm. I always find a treasure or two,…read moreand I'm a purist when it comes to antiques, so I find quality pieces. Prices can be borderline high, but aren't crazy-high. Definitely worth a stop!

This shop is not to be missed if you're in Western Michigan, specifically Hudsonville. It is…read moreabsolutely worth the trip and it's MUCH bigger than expected, so plan to spend some time browsing, and maybe making a couple of rounds so you don't miss anything. This is a combination of vintage and new items and there is SO much to see and to choose from. They have clothing, decor, antiques & stationary + more than I can list! It's set up like an antique shop containing booths for you to shop in. This would be a fun girl's trip! Service was great and there are a variety of price points.

I am disappointed with Klingman's Furniture in Holland, Michigan. I got the run around so many…read moretimes from the staff at that location. My small furniture item that was custom ordered (a small corner cabinet), and way-overpriced, took months longer then it should have to arrive. After waiting for 2 months for the call it was ready to pick up, and hearing nothing, I reached out to the store and was told that the item was still sitting at another location and that it was damaged. I would never have heard or known about this status, without me checking on it. Then there was zero contact for another month and half. I called several times asking for a manager so I could get more details - and NEVER heard back from her. I did get a call from the sales girl that said it hadn't arrived yet. There were no apologies for the inconvenience, or effort made to make it right. Finally, I tried reaching out again a few weeks later, this time in person! I showed up and the assistant manager Bob was there and was great; but all he offered was to have this small cabinet delivered to my house (could easily fit in my vehicle, so this was not very beneficial to me.) But I accepted, and he was a pleasant, nice man who was making an effort to help in the bad situation. Unfortunately, on the day they decide to deliver the following week, I am at work and they give me a 2-3 hour timeframe for delivery. It was conflicting with my work arrangements, but I tried to keep those hours clear. Sadly, they came after the timeframe and I was not able to be there to inspect the item. They offered to leave it outside. I called Bob to see if i could just pick it up from the store, and he said no, they already had arranged it for delivery. I would have preferred to receive a discoun/refund on my item instead of this massive headache and additional stress I received. My son ended up going to the house to be there to let them in. All in all, I paid too much for this item to begin with, and then horrible customer service from the beginning, from most of the staff. I would have expected better from a high end furniture store. I won't be shopping here again and suggest you don't either.

I recently went to this furniture store looking to purchase a new sectional. Let me tell you, I got…read morethe best customer service I have ever had in a furniture store. We were there for almost 3 hours discussing what we wanted with our sales person (shoutout to Lisa!!!!). Although the prices here are a little higher than a big box furniture store, it is totally worth it. The customization options, the quality, the customer service - it all makes it worth it in the end. 100% this is the best furniture store in the City.

Wonderful store ran by a wonderful family. The owners are so very kind and helpful. The location is…read morevery accessible once you know where it's at (right off of Chicago Dr). The selection has a little bit of everything - housewares, clothing, office furniture, house hardware, kids toys, the list goes on. Prices are great, essentially everything is a minimum of 50% off retail prices. Definitely stop in and see them if you're in the area!

From the owner: Papa Bear's Resale is a veteran-owned, family-operated small business that provides heavily…read morediscounted prices on liquidated and overstock products from big box stores and online retailers. We started buying liquidation pallets to decrease household spending on basic necessities and the ability to find quality and brand name products much cheaper than retail prices. Our garage quickly filled up with items that our family did not need or want to keep and started passing the savings on to our family, friends and YOU!

Love this place! Unique quality merchandise, friendly and helpful staff, affordable prices and a…read moregreat selection every time I shop. Always clean and well organized. I'm a frequent shopper.

Rustic Corner is filled with unique booths from vendors selling the most amazing handmade items,…read morevintage finds, and all things home decor. When you open the door, it's like opening up presents on Christmas morning. (Can you tell that we're obsessed with everything about this small biz?) The best. ⁣ ⁣

Full of VERY cute merchandise at very reasonable but expectedly marked up prices for items you…read morecould occasionally find thrifting. Again, still reasonable and very fair. They do also include boutique style clothing that typically runs a bit higher as well. The reason for one less star... the woman working, who seemed to be the owner was not the slightest bit friendly. I even commented her selection of goods and was immediately caught off guard by her disinterest in hearing anything from me. Maybe I'll come back because they had some cute stuff.. but I won't expect to be greeted by a friendly shop owner who enjoys the line of work they chose.

BEST STORE EVER! Small business locally owned with great style and home aesthetic! Highly recommend…read moreif you're looking to make your home special.

Walked into the store and not one associate acknowledged us and we were in there for at least 15…read moreminutes. Yes they saw my husband and myself. We walked out while 3 associates watched us and not one uttered a word. Will not buy from them ever again and they have been our go to. Talma's on Chicago Dr was top notch! Acknowledged us immediately, assisted us and within 45 minutes had picked out furniture!'

Friday, July 15, 2022 No delivery. No communication. where…read moreis my chair???? I live in Michigan.

Huge inventory. Every style, size, and shape of any piece of furniture you are looking for…read more There is a clearance section and an outlet section. There is furniture in all price ranges, to fit different budgets. I visited here with my friends, who were looking to furnish their finished basement. They found a beautiful gray sectional, ottoman, and a large rug. I found some unique wall art. Our sales consultant was very helpful and extremely patient.

Don was good in sales, and was a great help in choosing a couch, but ownership will do nothing…read moreexcept charge you more $$ if you have any issues as we did. A lot different attitude than when grandpa started the store, he knew customer service. Spend 3k on a couch, you would expect assistance not a charge if you have a small issue. Lots of places to go, next purchase it won't be Talsma.

Ordered two lemon yellow pillows, received in two separate boxes one lemon yellow pillow and one…read moreorange/gold pillow. In preparing to contact regarding a replacement pillow, upon closer inspection it was obvious the orange/gold pillow was used. The tag was washed out, and the pillow itself had lint from something blue. I contacted the company and asked for a replacement for the wrong product, provided pictures showing the obvious error, and provided the UPC codes for the pillows. Upon receipt of the requested information, I was informed that they had refunded the price of the incorrect pillow, the business did not have the ability to provide a replacement product, but I was free to order another and they would as COURTESY waive one-time the shipping for the replacement. However, they did not really have the ability to waive the shipping fee, I would have to pay it first, and THEN they would waive it when contacted. This was an online purchase, and I have NEVER had such an awful purchasing experience, and I certainly will NOT do any more business with them.

Wonderful selection. Lots of choices. Prices are good / reasonable. From in house items ie. dishes…read more, pillows, bedding, frames to outdoor furniture & chaise chair pads. Of course they've lots of seasonal items to.

We had a 9 year old couch with severe piling of the fabric on the cushions. We purchased a new…read morecouch from Klingman's and received it on 10/15/24.. It now has piling much worse than our old couch . We went through their service request procedure and it ended up with Klingman's saying it was the manufacturer's problem and they did not cover piling. Klingman's washed their hands of the problem. We went to Klingman's to purchase a quality couch and told the sales person that we would pay extra to get fabric that would not pile. They recommended the fabric we purchased. This is not right that they are not responsible for anything that you purchase.

We recently moved to the area and wanted to replace our 20+ year old furniture. We had several…read moreitems we planned to purchase: couches, chairs, an entry way bench, bedroom suite plus accessories (coffee table, rugs, decor). We stopped at Klingman's and were pleased to discover that they sell Bradenton and Young leather chairs. We have previously purchased this brand and are very familiar and impressed with the quality. We ended up purchasing 3 leather B&Y chairs from Klingman's and it's been nothing but headaches since. First after spending a significant amount of time selecting the right color of leather, we were told that the leather we selected was not available. We spent more time selecting another color. This time, the color we selected was on back order. Our Klingman's Rep blamed B&Y and said their rep is supposed to make sure the leather samples on the sales floor are current. Our rep called B&Y while we were standing next to her and they assured her they had enough leather in stock for the chair we wanted. We placed the order and were told we'd have our chairs before Christmas. Now deliver is delayed to the end of January with no estimated deliver date provided. It's been one delay and one excuse after another. We were told that one chair would be shipped as soon as it was done and the others would be shipped as soon as the leather came in and they were made. Now ALL chairs are on back order and will be delivered at same time. This is after our rep pressured us to buy NOW because a supposed sale was ending and "I will NOT be able to get these prices for you again." We had a much better experience at Talsma. We actually chose to purchase several pieces of furniture from Talsma after this frustrating experience at Klingman's trying to get a few chairs ordered. We ordered our custom couches and chairs from Talsma a week after we placed our Klingman's chairs and we've already had all of those pieces manufactured and delivered. In addition, Talsma prices were lower. The only reason we purchased from Klingman's is because we wanted the B&Y. We'll be happy when we eventually get our chairs (IF we ever get them) but it was a frustrating process that took too long and has impacted our desire to return to Klingman's again. This is not all necessarily the fault of Klingman's or the sales rep we worked with. But IMO Klingman's needs to make significant changes with this vendor in order to improve the customer experience. Ultimately I don't want to wait 3 months for my chairs that were promised in 6 weeks, so I'll go elsewhere. Two stars only because I hope to eventually get the chairs I wanted.