Ok so here's my review…read more If you have been following my reviews on Yelp, you know I love White House Black Market, and I travel quite frequently. You know that I've visited WHBM in many locations in the last month alone, including Chicago, Naples, Orlando, Las Vegas and just yesterday- Grandville, Michigan. I have spent thousands at WHBM, as I love their quality and comfort, as well as their style. I am very easy to get along with, easily approachable and very friendly. I have a hard time when a sales associate is hired to be that way as well, but is not. This was the case yesterday. I walked into the store and browsed for a good half an hour. Bobbi, the sales associate, made eye contact with me the moment I came in, but then walked away to fold clothes in a pile. I walked all around her a few times while she proceeded to tidy up the place, and not once did she greet me, or ask to help. I found quite a nice bundle of clothes to try on, and went into the changing room myself. A few moments later, another associate, Krista, asked to assist me, and was very friendly. The problem is, by then I was upset that Bobbi had no interest in assisting me while Krista was busy, that I decided to only purchase one top and earrings, and not the dress, jacket and skirt I was originally going to buy. I figure I'll just wait and buy it at another WHBM where they will appreciate my business. When I left, my daughter told me that she asked Bobbi a question about a silk top while I was in the dressing room, and Bobbi talked to her like she was an idiot and walked away from her also. My daughter is 18, and she is not a little child you can just shoo away. She was also going to purchase a silk top and skirt, but I told her I will buy it another time. My motto is to treat people exactly how you want to be treated, and don't ever dismiss someone. Kindness wins in the end. If only all of us believed that.

I absolutely love this boutique! It's my favorite little shop to visit in downtown Hudsonville…read more Simple, adorable outfits, accessories, candles and little trinkets. The employees are very friendly and helpful.

This store has changed for the better WOW I just went in on Sunday! my daughter was able to find…read morethe best dress and shoes and we actually had fun with the staff! The store manager was kind had conversations even with my daughter, I'm now happy to leave feeling good about lol our experience thanks for the great customer service girls! Kim and sarah!

i bought a dress and they left the huge black sensor on it. i have no have to take it off and i…read morelive three hours away so i can't take it back to get it removed. dont recommend

Gave them another try today. I have sold to this store since they opened and have never had as bad…read moreof an experience as I had today. On their FB page they say buying all seasons and styles all the time. I get there today and hear them say "we aren't buying men's L shirts" (which was most of what the men's stuff I had was). They wanted to buy one out of 70 items, a new with $995 tag attached Ralph Lauren men's jacket, they offered me $10!!! I declined and don't think I'll be back. Not sure if it's new ownership or just new management?! But this place used to be amazing!

Great selection of gently used or new clothing, shoes, and handbags. A lot of designer brands for…read morereasonable prices. Awesome management and well trained staff. Highly recommend.

Excellent customer service, great selection, and nice return policy…read more I love Duluth clothing, the quality is excellent and it lasts for years. The sizes can vary though, so it helps to try on clothing. Sometimes the sizes run large, other times they are true -to-size. Check out the sales and clearance section for great deals.

Big fan of Duluth. Large parking lot right outside the front of the. Great access for wheelchairs,…read morebassinets, crutches. Have sizes up to 24 for men and women. The store is always designed and laid out very aesthetically pleasing. Well lit, and smells nice. Like the fact you can get a purse. Candy board games kites underwear jogging pants swimwear. It is pricey but it's definitely worth it. Good material that lasts and you can also bring it back if there's any defects. Stop if ever in the area. I highly recommend and they provide excellent customer service.