One screw up is all I need to stop going to this pharmacy...they messed up in a new blood thinner…read moreprescription for my mom. She took a double dose and almost immediately she was falling asleep and her stomach was bothering her. When I addressed them they didn't want to hear it because a customer was there. While I was talking about it the Owner said he knows about the story already and how it happened trying to shut me up while I was saying that my 89 year old mom has had open surgery, a stroke and a pace maker and this was a dangerous mistake! good riddance!

The pharmacist and staff are very pleasant! I will return and start getting all my prescriptions…read morehere!

I can't figure out how or why the employees at the pharmacy are qualified to even work there if…read morethey can't explain how to use a medical device . They seem so Clueless about much of anything wasn't very helpful in any way it could be a life or death situation and I'm sure if you go to them for help they'll look dumb and uneducated on the situation.

Most of the employees are great, some really go above and beyond and are woefully underpaid. My…read moreissue is with how they're (corporate) running the pharmacy now- no human can be bothered to answer the phone and you have to jump through hoops with some ai robot who is hell bent on making sure you do not get to even leave a message asking for your meds. I am disabled. I can't drive a half an hour just to ask for my prescriptions. Another half an hour home. However many hours or days later they decide to fill it, trek out and back again. Thats ridiculous. When I call a store- ESPECIALLY A PHARMACY needing medication or with a question about my medication, I should be able to access a qualified human being, not a cashier. (No disrespect to cashiers, we need you. But not when I'm calling the pharmacy to speak to a PHARMACIST or refill my and my spouses life saving medications.) it should not be this difficult. It didn't used to be. I had to call SEVEN times to get past the robot to leave a message. Each time it asks do you want someone to call you back about your meds. I always say yes. I have only ever gotten one callback and it's when I specifically asked that they call my spouses number ‍. Additional gripe, this store doesn't even have a drive through window for disabled persons convenience like every other cvs I've ever seen in 50 years. CVS, whatever you're trying to do, it's not working. It's needlessly complicated and stressful. I have always filled my and my spouses Rx from my phone without issue, now suddenly that's impossible. Even though we're on the same account. It's no problem for me to PAY for the meds, but it's near impossible to actually access the meds. Cool business model For the love of all things, get rid of the robot. Simplify and streamline. I'm about to switch pharmacies altogether, preferably to one that delivers.

Always well stocked with excellent customer service. Clean…read more Great lighting. Pick up lane/parking for easy retrieval of call ahead orders. They also have a RX pick up lane

Absolutely lost in the past. Essentially has not been improved since the early 2000s. No organic…read moresection, the bakery is the weakest in the area. They almost never have enough cashiers and I refuse to work for free at self checkout for inflated prices. Used to drive 40 minutes to go to Wegmans and Costco and will be returning to doing so.

I want to appreciate this Walmart bcus it's local to me and I do frequent this location. But to be…read morehonest, I'm not sure if it's due to lack of staff, a large amount of customers or what, but getting customers out of the building is beyond frustrating. Coming in on a Saturday mid-afternoon, I would've thought that more than 2-registers would be opened at this hour, but it was our (a large amount of us) only option. Not even including the self-check out as options, it could certainly encourage someone to leave without paying for items..... just something to note for later. L&P could be busy if they don't open their lines up to get people in and out, as I'm sure a lot of us desire.

I bought two three pairs pf shoes and only the third pair fit and matched my style after telling…read morehelp everyone and in total having three people help me. There's also plenty of people to help but they mostly just stand around the store and the manager was kind of rude when I asked to return and get a refund. I like there products but you can find a better store with more and better customer service easier. Also they called me him when I clearly look like a woman fucking trans phobic bitches.

Moved into the area about a year and half ago. Dealt with Rite Aid's lack of service and general…read moredisinterest in me and my business for about 6 months. Moved all of my scripts to Hollywood and have been pleasantly surprised by the personal service that I receive. They remember who you are when you walk in the door and they thank you for your business as you are leaving. Been going here for a year now and wouldn't think of changing.

I found this pharmacy when I lived in College Park because they were literally across the street…read moreand delivered medications when I had to work late and couldn't get to them in time. That was so awesome. The pharmacist and his staff are wonderful. They remember your name and what you get refilled. It's amazing to find a "mom and pop" pharmacy to tends to their customers so well and exhibits excellent customer service. Since then I have moved to Silver Spring but I refuse to transfer to rx to any other pharmacy - I'd rather drive the extra 15-20 minutes to go there. I highly recommend this pharmacy. A+++++

This pharmacy cannot keep track of prescriptions, its automated system does not properly track…read morethem, and it is generally poor at communicating. Twice now, I have gone to pick up prescriptions and was asked to pay full price because the medication is "popular." I called my insurance company and learned that Charlesmeade Pharmacy never ran my insurance. The last time I went, I tried to explain that they had not run my insurance, but they insisted that I needed to pay full price. I asked why this had not been communicated to me beforehand, especially since I had spoken with someone on the phone earlier that day. They then attempted to bargain with me to pay less than the original amount they quoted. This seems absolutely wrong--they are refusing to run prescriptions through insurance and are instead negotiating prescription prices.

I transferred my scripts here after getting fed up with the nightmare that is Walgreens. How many…read moreproblems does that place have? Too many to list: orders constantly getting canceled with no explanation, corporate website constantly going down, standing on line for 40 minutes to talk to a real person about a problem because no one picks up the phone, being turned away at the counter because the pharmacy's system "went down again due to the weather". (Not kidding, Walgreens hasn't updated their pharmacy system since the 90s.) I tell you all that because if you're dealing with similar headaches at any of the big name corporate pharmacies, it's time to try an independent pharmacy that actually knows how to run itself competently. Charlesmead does that well and comes as a breath of fresh air after all the corporate BS. At Charlesmead, you can easily fill prescriptions over the phone with an automated system from this century. Prescriptions get filled within hours, and someone will call to let you know it's ready. If you have questions, a real person will actually answer the phone. They even do same-day deliveries, if you can't make it to the store. I wish more mom and pop shops like Charlesmead were still around. You can tell they actually give a damn about their customers and pride themselves on doing a good job. I can't tell you how much more smoothly my experience is since I transferred here months ago. I will never leave this place. An important note: You may notice *some* prescription prices here are a little higher. That's because independent pharmacies don't benefit from Pharmacy Benefit Managers (PBMs) who negotiate discounts for corporate pharmacies. If you're not sure if your medication will be affected, ask the pharmacy. If price is a dealbreaker for you, fine. Personally, I will happily eat any extra cost if I don't have to jump through hoops every month just to get my medications. You can't put a price on your sanity.

I have been a customer of River Rx Pharmacy for a number of years and have NEVER, i repeat, NEVER…read morebeen disappointed by their service. Excellent, helpful staff starting with a very smart and caring pharmacist. All assistants and clerks are also extremely helpful and any questions they can't answer are referred quickly to the pharmacist. I feel fortunate to have a pharmacy in the neighborhood where caring comes first and service is excellent. Parking is free although shared with other businesses including a Whole Foods Market AND Ledo's pizza. Another service that matters for those times you aren't well enough to get to them for your prescription is THEY DELIVER. They sure do, in EVERY way.

Sometimes they do match the prices. However often their price is higher than CVS. I recently paid…read more $90 more for an inhaler than I would have at CVS.