James was on time, professional and courteous. It was a real relief to see his van with the logo on…read morethe side. Easy conversation, smooth driving and a stress free ride.

I am not sure if this is the same taxi, but I have to agree. I used this company to get a ride…read morehome, then again to return to Richmond. The driver, who resembles an aging goat, dropped me off at Wyndham in Short Pump. For the next 2 days, my room smelled like an old man with semen odors.

Very good, prompt & courteous service every time! Pink Transportation is always my 1st selection to…read moreget me from point A to point B. They do get extremely busy, but they always make sure to get me to my destination(s) safely......which is most important to me!! I also like that their prices remain fair and there is excellent communication between their drivers and the dispatch base. Why ride with the rest, when you can ride with the best?!?! Thanks a mil, Ms. Pink:)

Called. No answer. Voice mail full? Won't try again. Not a good business plan for success.read more

I would not recommend this company. Called for a ride to Richmond Airport for 3am. I had already…read morechecked the website and received a quote of $102 ($1 extra for might surcharge)., Foreign gentleman who answered the phone stated he was the owner and that the fare would be $20 more for a night surcharge. Stated website was 10 years old and had not been updated, and though he was an actual taxi company not Uber he couldn't guarantee he could find a driver. Needless to say I chose not to use Henrico taxi. Use this company at your own risk.

I arrived at the train station and was recommended the service by the information desk. so glad I…read moreasked. had a very pleasant journey to my destination and would heartily recommend the service.

This taxi company, with license plate H130486, held up traffic by driving BELOW the speed limit in…read morethe LEFT lane of 64 for miles and miles. Not only is this inconsiderate and disrespectful to literally everyone else on the road that's passing you, it's illegal too. The driver is either so incompetent or cares so little to not respond to repeated cars passing you or flashing your lights, which means stop being a selfish a$$h^le and MOVE TO THE SLOW LANE. Pretty idiotic to drive this way with a logo and clear license plate.

Do not use this service. On Sunday night at 10pm, I requested a ride to the airport on Monday at…read more9am. The dispatch called to confirm shortly after I sent my request. On Monday morning, the taxi never came. I called around 9:07am and got no answer. At 9:10am, I drove myself to the airport. I had to park in expensive parking and was late to my gate. This whole experience was very frustrating and could have been avoided.

Thank you for your great service for my transportation home from the Richmond Airport this year. I…read morecan always rely on James River Transportation for great customer service and a pleasant ride home. All the best to you for the holidays!

I had a reservation to be taken to the airport with 4 pieces of luggage. The driver was combative…read moreand complained about my luggage being overweight, which was false, all 4 bags were under 50 lbs. He refused to load and unload most of my luggage and was left at the airport curb with four suitcases that I had to take in one at a time unattended. Unbelievable. I will never use this company again.

An up & down experience…read more The taxi driver was very friendly & exactly on time (I called ahead to reserve). The van had 10-15 of those "new car" scented pinetree things hanging up- some in the trunk, some in the cab. The scent didn't seem overpowering, but that might've been because allergies had me stuffed up. I was coughing by the time I left the cab. I asked when I called if they took credit cards & got a yes, then when we arrived I was told the driver didn't accept cards. ARGH! Short rides I get it, but when it's over half an hour and you bother to ask beforehand? Grrr.

The Dispatcher is an A-hole, I called and was put on hold and when she finally got back to me she…read morejust asked where I am and where I was going after that she said ok and hung up. No ETA, no thank you, no pleasantries at all. I'll probably walk back and not use them again.

Wow. I got off the train at the station on Staples Mill and had called ahead for a cab based on the…read moreone other review. When I got off the train I knew my can was still three minutes away, so I waited instead of getting in one of the cans that were waiting. Prompt, friendly, knowledgeable of the area and the traffic patterns. I disagree with the other review only in that my cab was brand new with leather seats that were clean and there was no unpleasant smell. A perfect score for their service!

These guys are amazing. This is the only cab company I use in Richmond. They are clean, courteous,…read morehonest, speak English, (a couple of their drivers sound like Yanks, but I won't hold that against them), and quick. I can't speak highly enough. Thanks for being in Richmond! Finally a taxi service I am not afraid of.