The gas pump was pumping slowly, then didn't shut off and started pouring gas out on the ground. I…read moreclicked the handle to off but it still kept leaking gas (and charging me $). I finally got the gas to stop flowing and put it back in the dock. Went inside to let the assistant manager know the pump was broken. He literally just stared at me and didn't say anything. I said "so. Are you going to do something about the gas pump?" And he just kept staring at me and finally said "do you need a receipt?" (For the soda I bought inside). I said "so. It kept charging me money and covered my car in gas. Are you even going to attempt to resolve this?" And after more blank stares I said "well could I have a cup of water to rinse the gasoline off my paint?" And he nodded. Absolute least helpful person ever and he was the assistant manager. I've called back twice now to speak to the GM. Every time I call I'm told she's not there and will "be here tomorrow morning" but isn't there then either. I guess my next step is to contest the charge with my bank since the business seems to not care to resolve issues or fix their pumps.

first off i would like to say that i wanted to rate this a half start but app won't let me…read more terrible customer service at this location the restroom was filthy it smelled in the actual store and they also threw my change on the ground DONT GO TO THIS LOCATION

I recently visited this gas station, and it was nothing less than a wonderfully pleasant…read moreexperience. I am definitely recommending this spot to my friends and family. The customer service was exceptional; Hal was super friendly- very helpful and professional. I'll be a return customer for sure!

Seems like a standard gas station, overpriced like them all. An employee stupid enough to smoke…read moreright next to the gas pumps means I won't be back. A farmer was literally filling a giant container with gas just before he came out.

Don't ever, ever, ever go here to get your car washed. The machines are total garbage. I'd done a…read moreroad trip and had some dirt that had been on for a couple of weeks. And I had some bug splatters on my windshield. The car washing machines use high pressure water spraying to remove the dirt and they are completely ineffective. The wash removed loose, surface dirt but beyond that was useless. It was a complete and total waste of money.

Gas is a little pricey here, being right near the Hwy 101 ramps. The cashier is very nice. Just…read moreyour average gas station. The best thing about this station, is it's really easy to turn around and get back on the freeway. Restroom not available due to Covid-19.

No complaints. Store was super clean and stocked. Cashier was - fine. They were having some kind of…read moresewage leak so it smelled outside. But maybe that's just Petaluma LOL. Fairly easy on/off freeway.

Yesterday on 3/15/24 I went to Chevron at 1440 East Washington St. in Petaluma to get gas but Pump…read more#1 wasn't working so I went inside to pre-pay. After the 3rd time going back inside I asked for my money back and that's when this employee called me the N word and then used profanity by calling me a MotherF!%£#^%......then later the same day he violently charged another customer from behind the counter came around towards him and threatened him and got in his face. In the video it appears the employee physically touched the customer after charging at him from behind the counter. This employee is a danger to the community.

I needed to get some decent gasoline, instead of the cheapo gas. So, coming back from Bodega Bay,…read moreI spot this Shell Station. All well lit and empty pumps due probably from the gas prices. Oh, but there's a foodmart to grab some pogey bait (military slang for snacks) for the drive home. So I don my mask for Covid-19, and go inside to hunt for chips. The clerk is cool. I always say "hello" when I walk into a store. That way he knows I'm there, and I'm friendly. Nicely stocked store. Got my gas and headed for the freeway.

The gas is more expensive than other places in town. But more importantly I ran into grab a few…read moreitems and the clerk was on the phone he wasn't paying attention to the card machine and hit the wrong button so it asked for my phone number instead of my pin when I politely pointed this out he rudely BANGED on the machine and TOLD ME I NEEEDED TO PAY ATTENTION AND READ! When I suggested he get off the phone while helping a customer he REACHED OUT AS IF TO STRIKE ME BUT BEGAN BANGING ON THE PLASTIC PARTION FOR COVID AND TOLD ME TO GET OUT! It was so aggressive and violent, truly frightening to be a woman in this establishment. Do not patronize this place!!!

We were in the area and needed gas. It's a small gas station there was only a few pumps. It's easy…read moreto get in and out from. There was a little store where there's an attendant but it's not a big store. Overall it was an okay experience.

Tha place is run down and jankey. I didn't even try it to be honest because it looked like I would…read morelose my money and / or the equipment wouldn't work ! Perception , and maybe not reality, I admit. But what car wash doesn't have vacuum stations ..? I'll tell you ... THIS one ! It is hard to find a car wash after 8:00 in this town !

STAY AWAY FROM THESE PEOPLE…read more Got 2 corn dogs. Went to put mustard on it. It was clogged. I told the clerk. He tried to unclog it and said it was good. I tried again. It was still clogged. I brought it back to him. He tried again to unclog it. Said it is just fine. He did not screw the lid on all the way I found out because, once I closed the bottle again the lid popped off and mustard went everywhere. When I told him about what he had caused because he was the last one to open the mustard container he could care less when I told him. What about the shirt that you just ruined, go ahead and sue me. I don't care. This place is a do not ever come here!!!

Terrible car wash! it left some kind of bumpy film all over the car. it says it puts sealant on so…read moremany thats what it was. car looks dirty! streaks and pollen trapped under the sealant maybe. awful!

Wish I could give it 0 stars. Took my money and gave me 0 gas. When I called to explain this they…read moresaid tough cookies. Horrid horrid place and would not recommend

If you are a gas station, especially one that is the first gas station after a long, deserted road,…read moreyou should have public access to the bathroom for customers. Just spent $80 here for gas can't use the restroom so will have to make an additional stop.

I love the fact that this place is open till 2am! I get off work at 1:00 and still can get beer…read morehere.

Store is under new management. The moment I walked in, the vibe was completely different than…read morebefore. Staff and new owner are super nice and very welcoming! Their beer selection is absolute best and the prices as well! Best wishes to the new management!

I am looking for a gas station when I'm on my way to camping with my truck and trailer behind…read more Anyone with experience with trailers will understand that we can not fill up our gas tank at all the gas stations randomly pop up on the road. But this Shell gas station in Lakeville is a perfect setup for me. Super easy in and out with lots of room in between each pump. The price is the same as all the gas stations in California. High, very high! But this is not their fault! The gas station is very clean. I didn't see any pumps are out of service. The pump I used was loaded with paper for receipt printing. I have no problem pulling in and getting out.

My husband put $85 of gas in the tank. The two ladies working there could barely speak English. One…read morewouldn't talk to him and the other was cleaning one restroom and wouldn't let him use the other one. The only thing she would say is squirt squirt clean clean. It was 11:30 in the morning. We had to go across the street to use the McDonald's restroom.