Ease of Appointments. Broad scope of things they can help with. Willing to try things that are…read moreconsidered outside the traditional box.

Made an appointment to get epidural and found out they have no doctor who gives an epidural. Lots…read moreof wasted time driving 50 miles to get there, to say nothing of the time I wasted. Should have been told that when I made appointment. Front desk employee very nice but uninformed about who actually works there. I believe she should have told me no doctor who gives epidurals.

I was sent here by my primary doctor for some blood work to test for a I was sent here by my…read moreprimary doctor for some blood work to test for a hereditary condition. I made an appointment for a follow up visit in 2-3 weeks. They were nice and professional. My issue is what happened at the follow up appointment. I had to take time off from work and drive in for the visit. The wait in the lobby was not too long. They took me back to a room and said the doctor would be in. He was there in about 3 minutes. So very quick. After a minute of small talk he opens my file and looks it over. He looks at me and says "Your iron is a little low." I respond " Ok. what do I need to do?" He says "Nothing. We will check it again in 6 months." I told him "Really. This could have been a phone call." He responded " Sometimes it's hard to get a patient on the phone." So I took time off from work and drive down to see him and all he says is "Your iron is a little low." This could have been a phone call with a nurse, they could have sent me a letter or an email, or it could have been on Patient Portal. Instead, for the privilege of seeing the Dr. face to face, I was billed over $200. I did call and spoke to someone and they said that it is just policy. I would understand if it was something important that we needed to discuss treatment or next steps, but not "Your iron is a little low." It is these kind things that give the system a bad name and leaves people feel like they have been taken advantage of. I am definitely not a satisfied customer. I made an appointment for a follow up visit in 2-3 weeks. They were nice and professional. My issue is what happened at the follow up appointment. I had to take time off from work and drive in for the visit. The wait in the lobby was not too long. They took me back to a room and said the doctor would be in. He was there in about 3 minutes. So very quick. After a minute of small talk he opens my file and looks it over. He looks at me and says "Your iron is a little low." I respond " Ok. what do I need to do?" He says "Nothing. We will check it again in 6 months." I told him "Really. This could have been a phone call." He responded " Sometimes it's hard to get a patient on the phone." So I took time off from work and drive down to see him and all he says is "Your iron is a little low." This could have been a phone call with a nurse, they could have sent me a letter or an email, or it could have been on Patient Portal. Instead, for the privilege of seeing the Dr. face to face, I was billed over $200. I did call and spoke to someone and they said that it is just policy for there to be an in person visit. I would understand if it was something important that we needed to discuss treatment or next steps, but not "Your iron is a little low." It is these kind things that give the system a bad name and leaves people feel like they have been taken advantage of. I am definitely not a satisfied customer and feel like I have been scammed.

I have had treatment (chemo) blood work, scans and follow-up with this group of outstanding…read moreprofessionals for close to 3 years. I have nothing but the utmost high regard for the Doctors nurses and all the staff I have encountered. Thank you for your terrific care.

Knowledgeable and professional staff. Mary Otterman spends time explaining what she sees, answers…read moreyour questions and addresses your concerns. I would recommend her 1000%.

You know all those tik toks you see online about a provider spending 3 minutes with you (if that)…read moreand doesn't listen to you. that is this place.

I've been coming here for many years for skin checks and the occasional lopping off of something…read moresuspicious. Joyce is my go to PA, and several of my friends see her too. Today is an example of how exceptional they are. I was inadvertently 1/2 hour late for my appointment. They send you plenty of reminders, but I read my calendar wrong and showed up late. However, they were still able to work me in, for which I was grateful. They are professional and courteous. You can't go wrong here.

I've been coming to Joyce Sumner for years and I can't imagine going anywhere else. The practice…read morehas always been great, friendly and fast check ins, easy scheduling and rescheduling, and if there's any problems they've been helpful in resolving them. Aside from the helpful admin experiences, I've always had great dermatology care. Joyce is wonderful!! She somehow remembers details of my life even though I'm only one patient out of so many she sees just once a year. I recommend her to anyone looking for dermatology, however Greg Morrison is also a great option for a provider here. I mostly do yearly skin checks but have also had procedures done (mole removals) and allergy testing. The allergy testing was thorough and Joyce set me up with the CAMP app which helps me determine products that are safe for me to use for my allergens. The copay for my insurance is $40 which seems appropriate but each insurance will vary as to price and coverage.

Today, I visited MD West One for a second opinion regarding a work-related injury affecting my…read moreright shoulder, arm, and hand, including symptoms of pain, swelling, purple/blue discoloration, and numbness. My goal was to gain clarity on my condition, as I previously felt I was not receiving clear answers--only recommendations for procedures--despite the impact this injury has on my ability to perform my job. The check-in process was efficient and professional. After being called back, I was weighed and taken to an evaluation room. Approximately ten minutes later, a nurse practitioner entered. She was friendly and took the time to ask detailed questions about the incident. She conducted an evaluation and asked whether my original provider had performed an X-ray of my hand or only a visual assessment. When I explained that only a visual evaluation had been done, she expressed concern that imaging had not been completed. She also stated that, based on her review of my chart, I did not have carpal tunnel syndrome but instead may have a rheumatoid autoimmune condition. This was new information to me and had not previously been communicated by my original specialist. I did note that my primary care provider at Methodist Hospital had once mentioned the possibility of an autoimmune issue but had not confirmed a diagnosis. The nurse practitioner indicated she would step out to conduct further research and return with additional information. Approximately fifteen minutes later, Dr. Jeffrey Tiedeman entered the room. He asked questions that I had already addressed and referenced my visit to the emergency room due to loss of feeling in my right hand. At that point, the experience shifted. He examined my hands and stated that an X-ray was needed to confirm a carpal tunnel diagnosis. I asked whether this could be performed during my visit, and he instructed me to follow up with my current provider instead. I explained that my current provider had not recommended or ordered an X-ray. I asked again for assistance, and my request was declined. It became clear to me that my concerns were not being fully addressed, and I did not feel supported in obtaining answers about my condition. Both the doctor and nurse practitioner then left the room without explanation and did not return. I waited approximately fifteen minutes before realizing the visit had concluded without closure, guidance, or next steps. This experience was disappointing, as I sought a second opinion to better understand my condition and receive appropriate direction for treatment. Unfortunately, the lack of communication and follow-through did not meet those expectations.

Visited this clinic recently. The staff were very professional, medical providers were very…read moreknowledgeable, polite, and helpful. The wait time was very minimal and my issues were taken care of. Overall, a great place to seek advice and receive proper medical treatment.

Went in for some X-rays, quick and painless ..No wait at all. They confirmed my information and I…read morewas ready to be seen! Thank you Methodist for the comfy and safe feeling by staff!

A new nurse for Dr Franklin who really calls me back I…read morecalled the day before new years.. his nurse didn't call me back

My insurance referred me to this doctor and location for an easy procedure. I had to wait close to…read morea month to get an appointment, but I wasn't in too much of a hurry. Everyone working in the office to the doctor were very friendly and answered all my questions. From check-in to leaving the appointment I was there 45 mins total. Overall, I was very pleased with everything and would recommend to anyone.

My son had a recent visit for typical teenage acne with one of their Physician Assistants (J…read more Ridder) who spent maybe 10-15 minutes with him (which is fine - his case hardly required more time) but when they billed us I was surprised at the cost - maybe I'm behind the times but $400 for ~15 minutes of a Physician Assistant's time seems unreasonably high. Turned out that the PA/his office picked a billing code used for long (45+ min) and/or moderate-complexity appointments. A textbook case of teenage acne hardly qualifies as moderately complex (shouldn't moderately complex cases take more than 10-15 minutes to address???) so it's likely a higher-level code was used just to charge us more. We contacted the office asking for a review but they refused to correct it. I don't comment on the professional skills of people working for Advanced Dermatology but their billing practices are questionable (to put it mildly) and result in excessive fees so I would advise potential patients to consider other options.

I was born here and 45 years later had my cancer removed here. Not a bad place. The care was great,…read moreefficient, friendly and very welcoming. I hope I never have to come here again but if I do I will feel comfortable doing so.

The staff were so helpful when we got lost..that place is huge! We were led down a long hallway and…read moresuddenly we were in the Clarkson Tower ....our loved one is receiving excellent care on her liver transplant ...