I visited Truvelle in September of 2018 looking for my wedding dress. I had been following Truvelle…read moreon Instagram for quite some time and I loved all the dresses so I was eagerly anticipating my appointment. My appointment was on a Saturday afternoon, which may have made it less than positive experience. When I arrived, we were given a spot in the back corner of the store. Another bride and her guests were in the center of the store. I had brought my mom, my sister, and my best friend with me and it was quite tight to fit all three of them into the small space given to us. At our previous appointments, my style and budget had been inquired about and we had been offered water (and in one case champagne), at Truvelle none of these things were asked or offered to me. The salesperson did ask about my wedding date and then she told me that I could pull anything off the rack I wanted. I pulled a few dresses but because the other bride who was there had already pulled some that I was interested in I was told that I would need to wait and maybe I'd be able to try on those dresses. The samples did not fit (which I completely understand) but the salesperson did not clip them to give me a sense of how they would look (it looked like the other bride had all the clips they had), so my mom held them closed so we could get some sense of how the dresses would fit. One of the coolest things about Truvelle is that you can customize their dresses and there were quite a few customizations in the store to try on. When I inquired with the salesperson about what the specific customizations were, so that I could request them if I chose to buy the gown, she seemed vague and unable to really answer my questions. The poor customer service felt really disappointing given how excited I had been about this business. Also, for me personally, the materials of the dresses just weren't what I was looking for, each dress has several layers which left me feeling weighed down and warm. Some of the dresses were definitely beautiful but in person I just didn't love the materials. I had thought I would buy a Truvelle dress but ultimately I decided to buy my dress from a different designer and a boutique which I felt like really listened to my preferences. Unfortunately given my experience, I wouldn't recommend that my friends visit this store on a weekend. I hope that others have better experiences than I did.

Truvelle was recommended to me by a friend that lives in Vancouver. She had been following the…read moredesigner on instagram and while I was visiting family in Vancouver we went to look at dresses. During our appointment we had the beautiful storefront to ourselves. The dresses were beyond beautiful with their delicate details, unique materials and a variety of shades. I had a lot of fun trying on different styles and having having the lady in the shop tie a big bow in the back or add on a veil to help me picture myself as a bride. Once I tried on the Alexandra dress in dove grey I was sold. The dress was comfortable, moved elegantly and was long enough for my 6 foot frame. The lady in the shop took my measurements and sent me an email with additional information later that day. Once I decided to move forward with ordering the dress it was a simple process. I live in San Francisco and Truvelle was able to courier the dress here once it was made. The shop sent me a fabric swatch in the mail to help with picking colors for bridesmaids, flowers and any other decor that I wanted to coordinate with the dress. When I had questions such as what shoes they would recommend to finding out the ETA of the delivery the ladies at the shop were always helpful and quick to respond. The dress did not require much tailoring - shortening the straps, adding sewn in cups, buttons to create a bustle for the train and sewing the bow to the waist. On my wedding day putting on the dress was very exciting. Seeing the look on my now husband's face was priceless. He loved the dress as much as I did. The way the dress looked in photos on an overcast Northern California day was perfection. My friends and family showered me with compliments about how much they adored the dress. I hope to wear it on anniversaries since it can look less bridal with a tuxedo jacket on top. I was told by friends that deciding on the wedding dress was one of the toughest decisions of planning. I feel lucky that I was able to find a dress at Truvelle and feel confident in the choice. It was a positive experience from beginning to end and I would thoroughly recommend it to anyone looking for a dress for a wedding or otherwise. Their instagram account is one of my favorites to follow. Their dresses look beautiful on all women and photograph so well!

My strap broke in the middle of my wedding reception. Months ahead of time during my second fitting…read morethe strap popped out and I raised it as a concern. I tried several times to discuss it with Pure Magnolia to find a solution. The only responses I got were things like "no, the straps can't be stretchy" or "there is nothing else we can do". I asked to take the dress home and wear it for an hour to make sure the strap would hold and they said no. In the end, exactly what I worried about is what happened. If you fall in love with one of their samples then Pure Magnolia could be a great option for you. If there is anything you want customised I would be very careful and detailed with your instructions, and it's best if you know a little bit about dressmaking yourself. I requested a couple of custom elements and had a lot of difficulty after the shop committed to making my dress. When I paid the deposit 9 months ahead of the wedding I was told that as long as my body didn't change significantly there would be no problem putting the dress together over several fittings, with the final fitting (a few weeks before the wedding) being the time to make the final adjustments and take the dress in as needed. I had no changes other than very normal minor fluctuations/bloating between fittings but there were a lot of challenges with the sizing. In terms of staff, the shop admitted themselves that they have had turnover due to maternity coverage, they use interns, and also sometimes have trouble with communication between the sales team and the main seamstress who speaks English as a second language. As an example, at one fitting the waist was bunching so the owner pinned it to be adjusted. When I returned the next time the seam was visibly crooked and looked even worse than it had been before. It took several extra fittings plus me spending half a day in the shop with the seamstress to get the dress finished (with extra charges). The bust line was gaping a little at the top and when I asked for it to be taken in I was told they couldn't do anything and that I would have to use fashion tape to stick it down. I had to ask two more times, pinch it between my fingers and show them where I wanted it taken in before they finally did it. The custom back I requested looked sloppy with the scalloped lace and had to be changed to a folded seam because they couldn't execute the design I originally wanted. My biggest disappointment after all the time spent trying to get my dress right was the strap breaking on my wedding day. When I emailed the shop owner to ask for the seamstress to fix the straps, the response I got was unapologetic, i.e. "I don't know what more you could expect. She [the seamstress] made them [the straps] exactly the length that you requested, and secured them as best she could as we always do". I had to go back in to have the straps re-attached but since there was no give, they stretched out again when I wore the dress a second time.

I contemplated for a while whether I should write this or not. Eventually I decided that I'd want…read moreto know this before making a decision so...here it is. I rented a dress from Pure Magnolia for my wedding. The dress really was beautiful, but it just didn't fit me right. I brought up my concerns to Pati the owner and she pretty much said that there is nothing we can do about it since they had to bring the dress down 8 sizes, and that it fits perfectly "except around the bust". Now here's the thing...this was my first time buying a wedding dress. If the dress was not going to fit me, I would have no clue (until it was too late unfortunately). I'm already pretty self conscious about my bust and the dress not fitting there really made me uncomfortable. I wish I could say it was just something I noticed, but two different people actually whispered in my ear to fix my dress top during the wedding :\ Maybe my experience would have been better if I had bought the dress instead. One thing I will say though is that I bought a veil from here as well which was absolutely stunning.

I have used this tailor before for coat alterations and was happy with the results. However, my…read moremost recent experience was quite different. A pair of pants took eight weeks to be altered, with very little communication throughout. When I then brought in a dress for alterations, I was told they would not take it as it is not a bridal item. I found this disappointing, especially as a returning customer.

If I could give 6 stars, I would. Lilianne hemmed my Daughter's grad dress. it wasn't simple. lace…read moreoverlay with scalloped hem. My phone call was returned. I was asked for photos and given a quote for 2 options. less expensive option cut lace, sew scalloped edging back on. Second much more expensive option was to remove skirt and hem from the waist, not easy as there are 2 layers and a zipper. Daughter chose the less expensive option. When we picked up the dress Lilianne had made the executive decision to hem from the waist as she felt that cutting the lace would interrupt the pattern too much. We were not charged for the upgrade. Other local seamstress suggested my daughter wear higher heels. No way we could add another 4 inches to her already high heels.

I called in just encase they didn't accept walk ins. The lovely lady who answered the phone told me…read moreto come in. Greeted with a little bark from Lulu the shop dog and the charming store owner. She helped me go through the gowns. While she explained her design process we went through the current stock on display together. We selected two lovely gowns for me to try on. One stood out more than the other. She fluffed out my train, took photos for my family to see, and explained how we could do alterations to make the dress fit better. I will definitely be back. Thank you for a great experience cache couture!

The best experience!! The owner is amazing, she really knows what looks good on your body type and…read moreshows you lots of options. Outstanding customer service. Relaxing and informative, she explains the dresses, timelines, and fitting procedures so the dress will be tailored just for you. Found THE dress there after trying other places, so happy we found Cache Couture.

Terrible service. The manager Jennifer J. set a very very bad example to her staff. The other sales…read morestaff who served us even have to apologize FOR her manager. The manager should be retrained. I feel ashamed for the manager's attitude.

I came to the Tiffany's Vancouver Bridal for the men's suit section knowing nothing about suits…read moremyself. I thought this would be a good place to get an idea of what I like because of the one-on-one nature of their business, and then I would go to a big name store for a better price. I asked many questions and received knowledgeable answers from the woman working, whom I believe was named Natalie. I figured out what type of suit was best for me, and went looking for it in other stores. Everywhere I went I found the prices to be so much higher than Tiffany's that I went straight back the same day. Natalie took my measurements and was able to tailor the suit for me within the short amount of time I had before my pictures. The service was beyond enjoyable to work with, I will definitely come back in the future.

very professional yet comforting setting, the staff are very helpful and kind and they have a great…read moreselection of dresses, defiantly recommend going here if you are looking for your dream dress :)

The only place you need to go! Incredible selection,…read moresurprising prices, sweetest girls working there who really care and make you feel so special. They felt like family by the end of the process and were so kind to my mother and my new mother in law. What an amazing experience! Highly recommend. Don't go to New West. Go to Isabelle's Bridal in North Vancouver. I wish I could have a wedding every year, new dress, same husband xoxo

If I could give 100 stars I would! I am SO happy with how my dress turned out. After losing about…read more30 pounds after buying my dress and before my wedding, I needed it taken in, hemmed and a bustle added. I also asked that a blue heart be sewn on the inside of my dress. Everything turned out perfectly! The craftsmanship and kindness I experienced was perfection. I would go back here a hundred times! Thank you so much!! - Shannon

Yelena was amazing I took in my wedding dress that I had ordered online. The dress was way too big…read moreand I had some ideas that I had wanted to alter and make the dress original and my own. She was incredibly professional and managed to make my dream dress a reality in a promp amount of time. I highly recommend and truly I can't wait to wear for my special day I highly recommend Yelena she will make your dress alterations perfectly. I am satisfied and so very happy ! Thank you Yelena

I bought my dress virtually from Luxx Nova because I was a bride in crisis and needed a rush order…read more While I wouldn't usually recommend doing this, Luxx Nova saved the day. They provided me with a made-to-order dress that fit perfectly and arrived just in time for my wedding. The quality of the dress was exceptional, and the customer service was outstanding. I am incredibly grateful to Natalia for ensuring I submitted the correct measurements and for her prompt, helpful, and transparent communication throughout the process. My dress was the Velita dress by Blammo-Biamo with a detachable train. Thank you again; y'all truly saved my day!

No better place than Luxx Nova to get your wedding dress! They have the best wedding dresses, all…read morefrom Europe, in all of Vancouver!

Pearl was great in helping my daughter select a dress for her grad ceremony. Peal was patient and…read moretook the time to help my daughter alter her dress until it was just right!

Future brides! Do not go here!!! I ordered a wedding dress…read moreand it looked really bad. They are made in China and I don't know what kind of factory they use but it looked really cheap and the bust part wasn't even look the same. One part is pointier than the other part and they don't care about my dress either. Always same answer came back. "Nothing we can do about it" Horrible customer service and all they care is get the money from you. It is not handmade for sure and comparing the price I paid I could had bought much better looking dress from bhldn shop for cheaper price. There are so many much better bridal shops for dresses than bello in Vancouver or online shops. Choosing Bello was my biggest mistake and this place has given me lots of stress when you need to deal with other stuff to do. And also I tried to cancel my order the very next day and of course they refused. I strongly recommend not to go this place so no more upset brides because of this place.