very professional yet comforting setting, the staff are very helpful and kind and they have a great selection of dresses, defiantly recommend going here if you are looking for your dream dress :) read more

The only place you need to go! Incredible selection, surprising prices, sweetest girls working there who really care and make you feel so special. They felt like family by the end of the process and were so kind to my mother and my new mother in law. What an amazing experience! Highly recommend. Don't go to New West. Go to Isabelle's Bridal in North Vancouver. I wish I could have a wedding every year, new dress, same husband xoxo read more

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Maryam at Fit Alteration not only fixed the extremely poor quality hemming job that Isabelle's Bridal did, but also hemmed the rest of my dress all for half the price Isabelle's charged me. Very poor quality and customer service at Isabelle's. Owner was very rude. Do not recommend bringing them your business. read more

Absolutely terrible experience with one of the owners. Our grad dress was two months late and all emails, and voicemails asking for information were never replied to. When my student went to the store to inquire about the dress she was treated very poorly and told to go home and wait for a phone call. This same experience happened to her friend as well as the other girls who ordered dresses from the same designer. We finally got a call back today and were told that they would never tell a customer to wait for a phone call or not respond to emails and that we were "incorrect". She refused to help, fully yelled on the phone and was incredibly unprofessional. She used harsh language and was super accusatory. We of course wanted our money back but would have settled for an apology which she would not give. One of the worst customer service experiences I have ever had. Super disappointing for my student who ended up having to purchase a back up dress due to the lack of response. DO NOT purchase from this store. The owner is despicable and clearly does not understand how to treat their customers. There is no guarantee that your dress will arrive in time which makes it just not worth the risk. read more

I can't express how grateful we are to Isabelle's Bridal! From the moment we walked in on our scheduled appointment, the staff made us feel welcome and special. My stepdaughter was on the hunt for the perfect prom dress and the selection here was absolutely stunning. Kasia, who is not only part owner and manager of the store, took time out of her busy schedule to assist us. She was incredibly attentive and patient taking the time to understand my step daughter's style and preferences. She brought out several dresses that matched her vision, and we never felt rushed or pressured. Ultimately she found a dress that exceeded all our expectations. The quality and graceful design of this dress makes her feels like a princess in it. Thank you Isabelle's Bridal for making this experience so memorable. We will definitely will be back for any future special occasions. T. McGregor and A. Kistler read more

I had a dress but it wasnt my dream dress. I found my "dream dress" at Isabelles but it was 2600$. The team convinced me I needed it and assured me that it would be in on time. Well, they did not have my dress to me until 2 weeks before my wedding day. I was SO mad. I did not have time to alter and wore an oversized dress for my wedding. I was uncomfortable and looked massively over weight. It ruined my photos because my body just looks so ridiculous and out of proportion. I am so mad at Isabelles. I reached out and they took no responsibility. I will never forgive you Bacha. The service was horrible, your girls were rude, and you straight up lied to me and basically stole my money. Buy a cheap sundress ladies, this whole wedding dress stuff is a giant scam for your pockets. You dont need the wedding dress especially if they are going to gouge you. read more

horrible people who just try to upsell and scam you, they don't care about you as a person or a bride. so devastated with the experience i had getting my dress from them. would not recommend them to anyone. read more

I had the same experience as the majority of reviewers with regards to the different customer service (with downright lying being an issue) prior to and after purchasing my dress. My wedding was back in 2013 and I wish there had been helpful Yelp reviews back then to steer me clear away from this place. I found my dress after trying on only three dresses and made the purchase the same day to get the 20% discount they offer for same day purchases. I wanted fairly extensive alterations (changing the neckline and silhouette, etc) and the sales person gave me a detailed quote. The dress and alternation quote ($400) came to exactly my budget. I asked for her to place the detailed quote in my file on the computer and she said she would. When I came back a couple of weeks later, the same sales person was immediately snarky from the get-go, as soon as I walked through the door. She pulled up my file and said she had quoted me $850 for alterations. In my "I found my dress!" glow and excitement, I had overlooked the fact that she never gave me a printed quote and had relied on her honesty and the fact that the quote was included in my file. I left the store that day with my dress and never went back. After extensive research, I found Lilianne's Bridal in Mount Pleasant and had a phenomenal experience. Her tailoring skills, happy personality, dependability and customer service are top notch while her prices are low (ended up being less than the $400 original quote). I looked forward to my fittings and had a stress-free alterations experience. She is the type of happy personality that is infectious- I miss her!! read more

Bought my wedding dress, sash, bolero from Isabelle's Bridal last year and customer service was nice and helpful throughout all the consultations and fittings. My lace bolero originally was damaged so it was on clearance, but since it fit so well with my dress I decided to get it and have it fixed with the seamstress. Looked wonderful afterwards! No damage to be seen even close up. My only complaints are the dress on the wedding day was a bit hard to walk in because it was a bit too long even after 2 fittings and hemmings, and the earrings my mom purchased from them have become tarnished after 1 use, almost like the silver paint has rubbed off. Wish I could use them again but they are quite cheaply made. Other then that, I'm satisfied with my purchase of my wedding outfit at Isabelle's. read more

Horrible service from clerk after we booked an appointment to try on wedding dresses, brideamaids and gowns and were told they had only time to do the bridesmaid dresses only. They said they were short staff but why book our appointment then? Condescending and rude, they make us feel like it was our fault for being there. Complained over Facebook and they responded they were short staff and basically didn't care. Make the drive to Langley or New West, there are tons of better stores and nicer, real bridal consultants, there. read more

BRIDES BEWARE!! In April 2018 I purchased my wedding dress from Isabelle's bridal. They measured me & they did not tell me my measurements. I was told it would arrive in December. It Arrived January 11th 2019. Your wedding dress should only take 6 months to arrive not 9 months. They told me this is how long they take to bring in a dress. When I tried it on it was to small. I looked at the tag and it was a size 0. I wear a street size 4 with a D bra. The dress was payed in full. I requested a larger dress and they insisted their seamstress could make it work. It was horrible as my wedding was in February. When I compared my measurements to what they took I was 2" larger in my bust, they would not admit They measured me wrong and instead implied I gain weight. Im 100 pounds and lost 4 pounds and did not gain 2" in my bust. It was a corset and was so tight the consult told me id have to get a bridesmaid to de crease my back. You can imagine the shock I was in. At the second fitting they did agree the A cup was to small as I was spilling out of the dress. The seamstress was going to remove the boning & lining and put a thin D cup. This would still not make the dress larger. She needed me to come for my forth fitting feb 5th a day I worked and could not get out of as I was flying feb 8th to Mexico for my wedding. I picked up my dress brought it to a different seamstress who could get it finished by January 26th. She removed the boning & lining and of course it made zero difference. I stopped any more alterations contacted Isabelle's to take back the to small dress. They told me I could sell it and they would not take it back. I then went to a different bridal store in new west they pulled me all their sizes 4 & 6 samples and I bought one it fit perfect and they altered it that day as only the hem had to be brought up. Im now out the cost of the first dress and did not get my dream beach dress I had envisioned. Your wedding day should be perfect do not shop at Isabelle's and have them destroy your dream day! read more

The ladies at this shop are incredible! The service is excellent and they have a great selection of beautiful dresses. I would highly recommend them. read more

Isabelle's was the third place I went to when I searched for my dress. Previously I went to another bridal store on main Street which I won't name but, had an awful experience so I was really hoping that Isabelle's would be a better experience. My experience at Isabelle's was amazing! All of the staff was very friendly everyone greeted us with big smiles and offered tea or water to drink which was really sweet. I had Jaime helping me she made me feel really comfortable she was very professional and helpful. I ended up trying on about 8 different dresses and finally said yes to the dress. They also gave me 20 percent off for buying on my first visit which was excellent! Im very happy with my dress and even more excited for my wedding day now. I would definitely recommend this place to check out. The service is great and the dresses are gorgeous ! Update.... Why I changed my five star to three star So unfortunately I ordered my dress back in February and my dress didn't come in until the week of the wedding (September 29 was my wedding date.) The alterations costed us about 700$ ( when we bought the dress the lady said the alterations shouldn't be more than 400) and my dress was only 2000. Maybe that's the standard but, I thought it was a little too expensive. They told me when I purchased the dress that I should be hearing from them the first week of September. Over a week passes I call them and they say the dress hasn't arrived yet we will give you a call... "There's lots of time" they said. Two weeks until the wedding my mother now has to call because we are freaking out Wondering where the heck my dress is. Finally a week before the wedding it has arrived. I go in for my fitting and then they wanted me to come in the night before my wedding for my last fitting. How ridiculous is that? Anyways it all did work out in the end but, they really stressed me out. read more

Isabelle's in North Vancouver is two-faced - 1. Friendly, accommodating during initial purchase; and 2. Rude and abrasive after you have paid the remaining balance owing. I ordered my dress Jan 2014 for my Sept wedding. The sales lady at the time was very friendly and patient (I have not since seen her at Isabelle's). We were offered 20% off if we decided that day and paid 50% deposit. I loved my dress and didn't feel the need to shop elsewhere (I had been to several stores but feel this was 'the dress'). Because of such an easy shopping experience, I soon recommended to several of my soon-to-be-married girlfriends. And for such I am extremely sorry. I hope that no other bride will experience what transpires next. Unfortunately reading other review from multiple sources suggests I am not alone. What a shame. Isabelle advised that my dress will take 6-8 months to arrive. It is finally August (8 months later) and after a few phone calls to confirm arrival dates, my dress finally arrived. I was relieved given there is still time for alteration. For sure, I know I will need to take up the hem. Last week I was advised to come in for a fitting and seamstress will be available. When I arrived, no seamstress was there to help me and only a bill to complete. Still, I brushed off the fact I travelled pointlessly from Richmond in rush hour, what seems, only for me to complete my transaction. Still, to be fair my dress is here and I paid. When questioned where is the seamstress was, no real explanation was provided and that I was "mis-informed". So I made another appoint for the seamstress the following week. Yesterday, I went to Isabelle's again with my family. When we arrived early at 6pm for my 615pm appointment, we were greeted as an inconvenience for their busy schedule along with a tone of "ughh". I proceeded to try my dress (which was too loose even when the corset has been tighten fully to the edges. Isabelle's suggested a bigger size would fit better at time of order. I can not help to think this was a tactic to get more alterations business). Seamstress began pinning me and I asked for the costs. She told me she will provide a quote at the end. In the end, she quoted me 350$ (hem, bustle, bra cups, underarm tuck). I decided against their service / thanked her for her time. UGLY - this is where the makeup comes off. Her first reaction was that I 'wasted her time' and I must pay $50 consultation fee. I declined to pay the fee since it was not disclosed both visits and even during beginning of my 2nd fitting. I refuse to pay and challenged their ethics and why it was not disclosed. They said it was "assumed". The owners were rude and disrespectful & blatantly told us to leave after we said this would be reported to BBB and shared via social media. I am surprised the owners did not respond w/ more professionalism and customer service aptitude. Our debate turned into "causing a scene" and our firm tone turned into "yelling". I am glad I left with my dress but I will NOT RECOMMEND Isabelle's to anyone. If you do happen to find your dream dress here, I suggest: 1. Disclosure your wedding date at least a month earlier than the actual date. 2. Request all frees to be disclosed 3. Research 3rd party alteration costs. 4. Triple check the alterations work each time thoroughly. read more

The dresses here are gorgeous and the owners know their stuff. They have great taste and are wonderful. One of them found my dress!! I bought my dress here (I fell in love with it) but the service after was poor. The seamstress they had complained about how busy she was the entire time I went in. THEN to top it off the day of my wedding in Mexico minutes before I walked down the isle I was stabbed by sewing pins. I discovered that the seamstress had pinned up my tulles and forgot to sew them on. So basically the interior of my dress was not finished and was held together with pins. After the ceremony (as there was no time left) my bridesmaids lifted my dress to staple the tulles together so they stayed on. I paid 500 just for the tailoring so it was very disappointing. I had such a wonderful wedding otherwise I didn't want to complain about anything. Plus I absolutely loved the dress. They need to change their seamstress. read more

I bought my wedding dress and bridesmaid dresses here on my first visit to the store. We were all very impressed - the appointment started on time, the girls were very friendly and we did receive a great discount on everything we purchased! We all left the store feeling great! Unfortunately this is where the great experience ended and was mediocre at best after that. While the dresses did come in on time, it was very difficult to get appointments for alterations. The girls who were so friendly when we were buying were now less accommodating to our requests and schedule. Even though they had known about my wedding date for four months, their seamstress was all booked up and couldn't accommodate my alterations schedule. When I asked them to recommend another seamstress, they couldn't provide one. In hindsight, this ended up being a blessing in disguise because I called another bridal store I had been to (see other review) and they immediately recommended their external seamstress, who was extremely talented, professional and affordable. I did find the wedding dress of my dreams here and I'm confident that I got a great price, which was definitely important to me! I would recommend Isabelle's to other brides and bridesmaids but don't expect stellar customer service after your order. read more

This place have one of the best price and consulting service good before you buy the dress. Not sure what happens afterward based on some reviews below it can get pretty ugly. However the reason I give it a two stars because there is not a lot of selection. All the sample dresses you try on are not well kept. This make me feel the dresses are cheap, hence the 20% discount. Even then, all these dresses are over $1000 so they deserve to be kept well. If the store show carelessness then it implies it is a characteristic they carry and can show up in different area. Also, the alteration price is pretty high - about $500. But they were quick to say I am not force to alter at their place. But it really depends when I get my dress. If I get it two weeks before my wedding I would feel pressure to get the alteration done at the store that I order the dress from. Overall, the consultant was really friendly and nice but I am not ok with how they store or keep their $1000 dresses. For me, if I see lack of due diligence somewhere it is a flag to me. read more

Watch out for a quick sale here - you go there and get caught in their first time discount. Sales is all they do. They don't care about you and they lie. No after sales service. No timeliness. You can expect to be treated like garbage right after they sell their over priced cheap dresses plus veil. The one time "discount" is a big scam and you are better off spending the $2,000+ on something beautifully handcrafted at The Union, Truvelle, Rituals of Love or something similar. Stay away from the blood sucking sister duo! I'd give no star if I could because they overprice and their service is crap after you purchase. Plus lead time to get the dress - 2 weeks before tour actually wedding day. Horrible place, horrible owners. read more

SCAM!!! Bought my wedding dress from here. They offer 20% off IF you buy the dress the first visit. I was so in love with the dress I bought it (I am never an impulse buyer but I just loved the dress). I went to several other stores and researched my dress and found that every other store's price was 20% less. They had marked the dress up by 20%. When I confronted them about it and asked for my 20% back they refused and after making a scene in from of other potential customers they offered me a free veil to shut up. They said their dress was more because it was from a different warehouse in China and not the US....????? They are also not an authorized seller of many of the dresses they have in stock...watch our because the designer can refuse to accept your order if they are unauthorized. On top of that we paid extra for a rush fee. The other stores I went to said a rush for Mori Lee would have come way sooner than it did. They took this money from me and kept it. I was worried that my dress wouldn't even come or that they would refuse to give it to me. I am posting because I don't want any other bride to have to feel that way about her wedding dress. So upsetting. read more

My experience was wonderful! Sales staff were extremely pleasurable, fun, and so very helpful. She suggested several dress styles to me that I would never have considered trying on, I told her I didn't want to waste her time with dresses that I wasn't really interested in. She was so nice about it that I tried one on anyway and that is THE DRESS and I bought it on the spot. All subsequent visits to Isabelle's were even better than the visit before. I highly recommend Isabelle's Bridal I am stunned to see all these negative reviews posted below, I don't believe those experiences are truthful. read more

Kasia the bridal consultant was very nice during my first visit..chatty and accommodating. Oh and yes they did offer the 20% (if I paid for the dress on the same day). 2 days later I emailed her again and made an appointment for the coming weekend, She was very happy to hear from me and booked me in for Saturday until I told her I might need more time to decide (I lost the 20% discount anyway). When Kasia heard tht I wouldn't be buying right away she told me she could no longer give me the weekend appointment as it is for "buyers" only and not for me who will only do another "try on" (assuming I won't buy and I'm not a serious buyer). I kindly asked if she could just allow me to visit for a quick 15 minute just to try on that dress again. Guess what? She stopped replying completely. I called her the next day and she was even more rude on the phone and told me once again she would not be able to give me the weekend appointment anymore because weekend appointments are for bridals who are waiting to buy. I asked her about the 20% discount hoping she would honour it because she quoted the dress for $1950 but in reality the other stores who had the same dress were all selling for under $1600. She told me it was impossible as it was a 1 day promotion only. I will never forget the way she talked to me, so disrespectful. Thank you for ruining my bridal shopping experience Kasia. I contacted other bridal stores and they were all so friendly and accommodating. They ended up giving me a price even lower than what Isabelle's bridal would have charged me after the 20% I really wanted to buy my dress from Isabelle's because Kasia was really nice during my first visit, it's sad that I had to take my business elsewhere because she did not take me seriously and had absolutely no respect for me. I'm not just buying any casual clothing, I'm buy a wedding dress. I think it is absolutely normal and reasonable for brides-to-be to want to try on a dress they're interested in a few times and there should be no reason for a bridal store to not allow them back on the weekend just because they're not yet ready to buy. A few of my friends have visited other bridal stores to try on their dress a few times before purchasing and their consultants had no problem with it. I know some brides do buy on their first visit but not all and bridal consultants should respect that. To be honest, even when we shop for casual clothing, we would sometimes try them on more than once. I was going to recommend Isabelle's to my newly engaged friends, forget it. read more

The best bridal shop I've ever been too. The bridal consultant was very profesional. I found my dress in my first visit and they gave me 20% off. The selection is very modern and romantic, they also have amazing bridesmaid dress. I started the alterations a month before my wedding and the seamstress was very paciente and profesional. I added sleeves and modified the neck line. All was perfect and on time. GREAT SERVICE , thanks to all the girls that helped me in this very impartan day of my life. read more

I am going to write a cut and dry review of Isabelle's in North Vancouver. In a summary I would describe this to be a bitter sweet experience and would compare this to a traditional used car dealership on Kingsway or the practice of a cell phone provider with hidden fees. We ordered the dress well in advance after one afternoon of shopping in that store. The sales lady have offered 20% off if we paid the deposit. Us being impulse shoppers and knowing that this was the dress has caused us to make up our minds and paid 50% up front. At the end of the day, it was one major purchase that has been crossed off with a pencil. (We're not done yet, we still have to get the dress, attend to fitting, get it altered.) We are now concluding the 'sweet' part of the review, enter 'bitter) Fast forward to a few weeks ago from today (early August 2014) we were notified that the dress has arrived. I will be totally honest in saying that we were notified by this establishment that the dress will arrive very close to the wedding day. As we were relieved to be a fortunate couple, of having the luxury of time to have the dress altered. We were advised to come in for a 'fitting'. This is all they told my wife to be on the phone. We went into Isabelle's a week ago and this is what we have accomplished. We tried on the dress, knowing the wife to be needed alterations, like everyone else. There was no tailor that was free at the time. The other requirement from the staff is that we have to pay the other half of money owed. Here's MAJOR CONCERN 1. Why are we called in from being absent of our work from both Surrey and Richmond, to come into North Vancouver for this meeting. When all we got to do was pay you what's owed and not get a proper fitting. There is no point of us being there in our favor as the customer. I am not sure if they have a cash flow problem, or whatever motive they might have. I cannot speculate what goes on internally with this business, but felt that we were not properly notified on what we were doing that day. We fast forward to yesterday, which is MAJOR CONCERN 2. We have booked a fitting for yesterday. Our appointment was at 6:15PM and we arrived at 6PM. The initial reaction from the staff was that being early for an appointment is a sin. She could've told us to take a seat or that there will be a wait time until the time of our appointment, we would've been totally ok with it. We then proceeded into the fitting area where my bride tried on her dress and was being fitted. After 20 minutes of fitting, the tailor quoted us $350 + tax for what she was going to get done. At that point we decided to use a third party service for alterations so we informed Isabelle's that we were just going to take the dress with us. This is when things got UGLY. Her first reaction was that we need to pay $50 service charge for their time of consultation. We quickly questioned this charge because it wasn't disclosed to us, which we declined. How can a business charge a fee without a contractual or verbal agreement? I then questioned their staff on ethics, and how they can charge this fee without letting us known beforehand. That's when things got uglier and I was told to leave. To paint the picture, I was inside the fitting area where there were at least 2 other bridal parties (customers) there. I was claimed to be 'yelling' and 'causing a scene'. First of all, I wasn't yelling, and was trying to understand their ethics and practices. My intention was not to cause chaos but to simply understand the situation. I have never been kicked out of a store in my life, but I guess if it meant the other customers hearing my concerns as a result of lost in business, I guess I am to be blamed for that. As a takeaway from this experience, I would suggest the reader with a good pointer that would save you a lot of grief. 1.) LIE! Don't tell them the exact date of your wedding. Move it 2 months back so you can have ample time to alter your dress. I have read another review of this establishment (which I cannot confirm the accuracy) that they have order a dress then finding out that the dress was actually ordered a few months from the manufacturer after the bride paid her deposit. 2.) Discover all fees / appointments before committing to anything. 3.) Taking delivery and alterations is probably the worst part of the overall experience of wedding dress shopping. Do know that there are third party options. (also good & bad) 4.) Check their work! If you are getting your dress altered anywhere, make sure they actually do the work requested. You paid for it. I hope this review helped. I don't mean to write a novel, but this has to be addressed. read more

So disappointed with the service here. We spent over $2500 in bridesmaid dresses, the bride bought her gown from them, and they were pushy, rude, and nickel-and-dimed on every little thing. I've actually never been treated so disrespectfully as I was by Kasia at Isabelles. It was my first time ever connecting with her and partway into sentence 2, asking why they hadn't called me the day before (to get my cc number, which they said they would three days before) said "it's always something with you". After pointing out that she'd never met or spoken to me before, she started into a rant on how I was the only one in the bridal party to not leave the credit card number (not true) and that I should "take up my issue with the bride". I will drop out of a wedding party if the bride wants her dresses from here again. read more

TIP: Tell them you have never tried on dresses before and they will offer you extra discounts! As the maid of honor I was on a quest with the bride-to-be in search of the perfect dress. Isabelle's was stop number 5, and thankfully our last! The customer service here was great - our associate did a fantastic job of pulling dresses from their wide selection that fit the bride's needs and were in her price range. The prices were totally fair, and they offered 20% off for purchasing on the same day which was a substantial savings for the bride. The bride ended up with a beautiful lace gown with beaded details for $1200 (including tax!), which looked more like a $2000+ dress. They also had a promo on where you could get your veil free, but the bride already had one so they threw in her beaded sash for free! Lots of bridesmaids dresses here too in the $180-300 range, although we didn't end up purchasing those here they had a few that were worth serious consideration. Highly recommended. read more

Just the website's "Etiquette" section is arrogant.... it's not appropriate to look for better prices on such an important purchase?? really?! Who are you to tell customers how to search for their dress? To NOT tell you what the dress you are interested in is (and hide that information from you on such "an important purchase" and to NOT let you take photos to remember the dresses...really? Ive been to LOTS of Vancouver bridal stores that allowed photo taking AND told me what i was buying. It doesnt take long to do a google search and find the dress you tried on... and they were charging more for the dress I wanted than 3 other places I checked into. read more

Awful bridal place! First off I wasn't even allowed to make an appointment to try on dresses and get some of bridesmaids to try on dresses because my wedding date is in 2 years. When I was able to go in and make an appointment I was greeted by a girl with an Irish accent, though she didn't look Irish at all. She asked me who was the bride, probably because I didn't have my ring on, which is currently being resized, and so I answered me. She asked when it was. Which was 2 years from now. She then said oh its to far away, you should come back next year when it's closer to your date. I went on to explain why I was looking no, because I was confused with which style I liked more. She asked if I knew exactly what I wanted. Obviously not it's my first appointment for dresses ever. And she wasn't pleased with that answer. She probably gave me every possible excuse not to even give me an appointment, I was frustrated and left. This is a total punch in the face and was very upset by it. Never ever going back or supporting this local business. So disappointed and appalled. read more

Amazing service! All of my friends bought their dresses there! Atmosphere is relaxed and friendly yet the dresses are upscale. I recommend this place to all brides to be! read more

I am a little shocked by all the negative comments. We took my daughter there for her grad dress in February. The sales associates were helpful and warm. We ordered the dress and it arrived the week they said. Alterations were $100 and the dress was ready two weeks before her graduation. It was the perfect size and she looks stunning in it. I would highly recommend this place for its EXCELLENT customer service and beautiful dresses. read more

I went to Isabelle's thinking I would start somewhere local for my first official bridal appointment. I noticed a lot of so-so reviews online but decided to give it a try because of all the great reviews I heard from people in person. I booked my appointment on the phone with Kasia who was extremely friendly and was able to book me in for a weekend appointment right away. I showed up to my appointment with my Mom, Future Mother-In-Law and my 3 bridesmaids. We were greeted right away by my consultant Basia who explained more details about the appointment. The store has a very intimate setting which is so nice to see compared to some of the larger stores that are super chaotic and fluorescent. This was the perfect setting and atmosphere to feel relaxed while making this big decision. Even though the shop is a bit smaller than some, there is still a great selection of good quality dresses in every style. The dresses are also reasonably priced which is a plus! The staff was accommodating of my somewhat large entourage and set us up in a nice room with couches and huge mirrors. The entire time Basia was helpful, professional and very kind. It was clear that she genuinely cared about making me happy and finding something that would suit me perfectly. After trying on all of my friends and families dress picks, I ended up choosing the first dress that Basia pulled for me. I initially had trouble explaining what I wanted but she ended up being able to capture my vision without me even properly explaining anything to her. I was so surprised that I fell in love with/purchased my dress at my first appointment but there was no way I could leave the store without ordering that dress!! I have been in contact with Isabelle's since purchasing the dress and they have shown to respond to me right away and are super friendly while answering any of my questions. I would definitely recommend making an appointment with Basia and can't wait to wear my dress on the big day! Thank you so much again and see you soon! read more

I wouldn't even give this place one star. I went to Isabelle's Bridal with my best friend and her mom. She is getting married in the fall and booked an appointment with them. Upon arrival they weren't very nice and barely greeted us at all. Not a problem though....maybe they were just super busy. When we went to the counter they were super rude and not very accommodating. My friend picked out her dresses and we went to go try them on. Every time my friend tried on a dress, the lady helping us was no where to be seen. We had to call her every time to help with the fitting. When they didn't have the sizes were my friend, they were super rude and not very understanding. They didn't even seem to care. This is suppose to be the most exciting time for a bride and you guys made it into a awful experience. I would never suggest buying a dress from here to anyone. They are rude and not very helpful....They also delete people's reviews on Facebook, so you can't see how terrible they are. My suggestion is: DON'T SHOP HERE. There are way better bridal stores in Vancouver. read more

In the spring of 2016 I went to this shop in hopes of finding a prom dress. The staff were very helpful and we ended up being told that the in house seamstress would be able to copy a dress they had for us exactly, as the dress they had was damaged. In actual fact, the seamstress could not and we ended up with a dress far from the dress we originally saw with many flaws and substandard workmanship . They cancelled fittings on more then one occasion and when I complained the staff blamed me for the problems! In the end we picked up the dress and had a real seamstress fix it for us.They cannot and do not keep their promises, so please save yourself the stress and shop else where. read more

I had a terrible experience here. My experience looking for a dress here initially started out well - they were very attentive but the second they made the sale, everything went downhill. I insisted on ordering my dress a size smaller because I knew I would lose a significant amount of weight (probably more than a size) because I know myself, but the woman would not let me. So, sure enough, when I tried on the dress six months later, it was over a size too big and I had to pay for it, EXTREMELY, to get it altered a size down. Major money grab. When I called to make my first fitting in December, the woman refused to do it when I wanted and insisted I come in after the holidays, which I did not want to. I didn't have a choice. She then basically argued with me on the the phone that I cannot lost a pound after my fitting or else I will have to come back to pay to get it altered. Nice! When I arrived for my first fitting I was completely ignored as the sales people were all with potential buyers. I was left standing for about ten minutes until the seamstress ( who doesn't even work there) saw me standing there. When I got the bill I was APPALLED. I had paid under a thousand dollars for the dress, and my alternations cost $425 - $25 for cups and the rest to hem the front and to take it down a size. Unreal. I am still livid about it. When I came back for my final fitting, AGAIN, I was completely ignored by three sales people and who I took was the main manager. They saw me standing there at the front desk like a fool while they paraded around with potential buyers. Where is the customer service? When I was done with my fitting and putting on my shoes to leave, the only person who said goodbye/thank you/good luck/congrats (any of that would have been nice from anyone) was from the alterations lady who, again, doesn't even work there. The sales people saw I was leaving and couldn't be bothered to say anything. I felt deflated, embarrassed and overall, COMPLETELY ripped off. The dress experience is supposed to be one of the best parts of being a bride, and for me it was definitely the WORST. I would advise brides to stay away from this place and go to somewhere in Vancouver more professional with people who care about making the bride feel happy and excited about her upcoming wedding. read more

The two sisters are great at helping you pick out the dress, but they don't let you photograph it because they know you can find the same dress for cheaper elsewhere. They also lied and told me it takes 8 to 9 months to order a wedding dress. The dress arrived 2 weeks before my wedding date. I was panicked and looked up other reviews. Apparently they hold off on ordering the dress as late as possible to hold on to the money for longer. I had an alteration appointment with the nice lady who was clearly the shop owner's mother, which is fine, but when I returned for the final round of alterations, I was unhappy because the dress wasn't sitting correctly and had a sagging line through the middle. I asked her to fix it, as the fit was wrong, but she told me that all I needed was to steam clean the dress! I don't know much about alterations, so I left, unhappy. As soon as I showed the dress to someone with tailoring skills, she was shocked and said the dress clearly needed more boning down the sides to make the dress sit up properly! Everyone, i highly recommend Lilianne's Bridal Dress Shop on West Broadway. She is amazing. I walked in and spotted about 2 other Isabelle Bridal dresses in their duffel bags sitting waiting to be altered..... read more

I bought my veil, accessories and bridesmaids dresses from Isabelle's and I am so happy that I did. Their customer service was fantastic from beginning to end. All the ladies were very friendly and helpful. I had my dress alterations done there, and even though I didn't buy the dress from them, they treated me to the best service. I had a few alterations to get done and we went back/forth until the dress was just right. I really can't say enough about Isabelle's! read more

I really enjoyed my experience at Isabelle's Bridal! The selection is great, they have many different styles and sizes and it is not overwhelming. I really liked that I could walk around the showroom, find a few dresses I liked and they also recommended a few styles as well. I didn't know what style I wanted when I went in, but the girls were really helpful at helping me find the perfect dress! It was my first appointment, so I did go out to New Westminster to a few stores after to see what else was out there, and what a waste of time that was. What I found at the other stores was older women bringing me dresses that were nothing like what I described, and it seemed to me that they were trying to make my mom happy and not me! I also liked that at Isabelle's the mirrors and the little stands to view your dress are private. It was nice not to have another bridal party looking and judging my choices of dresses. Not only that but other places were SO busy that not everyone with me could sit down and it was like hurdling brides into small rooms with a ton of people around. At Isabelle's, everyone had room to sit and they also have their showroom set up so you can "runway" walk through the store similar to an aisle with a mirror at the end. Let me say when I started walking down the "aisle", that moment came every bride dreams of and Basia had the kleenix ready to go! There were some happy tears! The dresses at Isabelle's fit very well and are great quality. My dress was perfect when it came in, but needed a few alterations (bridal diet and exercising, lost too much weight!). The alterations were done well and in a timely fashion. The prices were quoted to me and it was very reasonable considering how much detail was on the dress and the structure that needed to be taken in. I knew when I left Isabelle's, that my perfect dress was patiently waiting for me to come back to it. In my heart, I knew what I wanted and I drove straight back (after my nightmare in New Westminster) and bought it the same day. I have to say, it was wonderful to receive a discount on the dress! I basically saved all the tax and then some! This was my first wedding expense and wow was it worth it!! My husband was happy too :) Overall, Kasia and Basia are both charming, funny and really know their dresses! They were nothing but professional and kind. I Highly recommended Isabelle's for a stress-free and fun dress shopping experience! read more

This beautiful salon is must see if you are on the hunt for your wedding dress! Beautiful collections aside, the customer service I received here was above and beyond. I can also count at least a dozen friends who all got their special gowns here and are all very pleased with their choice and service! Thanks Isabelle's! xo read more

Be warned, don't make this place your first bridal store visit. It'll ruin the whole experience. The staff were kind when making the appointment and upon arrival but quickly it got ugly. They didn't bring all the dresses I selected to the change room, when I asked about it, they said one was outside my budget. No problem, now I understand, but it was clear they were losing patience our somehow my question offended them. The lady helping me selected some dresses and at the end of the appointment I liked two. I asked the price, they offered me the 20% discount they offer everyone. I liked both but wasnt in love with either, and I wanted to wait, see other stores. The lady lost her temper at this point and yelled that I wasted her time, grabbed the gowns and stormed off. I was still holding a glass of water. I asked where I should put it, she screamed over her shoulder "just put it on the ground". This all happened in front of my mom and my grandma. So if you're going to visit this place, put on your body armor and a helmet, because you're going to take a beating. read more

Buying the dress was great. They offer 20% off it you buy the dress that day. A little bit pushy but if you like the dress it works out. I bought my dress in September and was told it would be in in May. I was also told that the change I wanted done to the neckline would be no problem. I asked twice because a change to my sister in laws dress that was going to be no problem couldn't be done when she had her fitting. The saleswoman was shocked saying that that never happens and reassured me that there would be no trouble making the change I wanted. May begins and ends, June is happening and my mum is getting anxious. I called to see where the dress was and was told that Paloma Blanca was experiencing delays but that it would be here soon. A few days later I get an email stating the the earliesty dress will be in is one month before my wedding day. My dress arrives 3 1/2 weeks before the day I need to take the dress home. They can't get me in for a fitting until 2 weeks before I need it. When I do get in for my first fitting the change to the dress that I wanted to have made couldn't be done. I was asked if I had ordered in additional lace at a cost of $150? No one had said when I bought the dress that I needed to order additional material. I was not happy. The options they provided me with we're not useful considering that I needed he dress in 2 weeks. I had to pay for the last 50% of the dress and alterations before they would begin alterations. I didn't want to pay for the alterations up front because I wanted some recourse if I was not satisfied and they were not doing much to earn my trust or goodwill. When the manager called me back the next day to confirm that they would not begin alterations until I had paid the estimate in full she was terrible. The manager did however ask me a very good question,. "If your sister in law had such a bad experience here why did you shop here?" All I can say us I wish I hadn't. The experience was one of appalling customer service and unnecessary stress. read more

The owner is EXTREMELY rude. Will not answer basic questions once the dress has been bought. Is defensive and curt. If I had known I would not have purchased my dress from this place. Extremely disappointed. read more