I came very late in the evening and Julia and Camille in the drive thru were amazing. Super sweet, understanding, and have great customer service. This is why I drive an hour to this chick fil a location. read more

We ordered food from door dash ,who your app directs us to for ordering food. We ordered 60 nuggets, 2 fries, and 2 drinks. The ice coffee tasted like garbage, btw. The total was 88 $ , and the door dasher forgot our nuggets. When he returned the 2nd time , some lady said that m the nuggets were thrown away and we would have to be re ordered. Door dash refunded us 57$ so we paid 31$ for 2 fries, 1 crappy ice coffee and another drink. I sincerely wish you go out of business and I'm contacting the states attorney, incompetent morons. read more

Well, I'm sure we all know this is one of the absolute worst Chick fil a around. Not many people may look this location up as most are local but save yourself a horrible experience and meal with so many others to choose from. Horrible!!!!! And to make it all worse the food was cold, my fault I know, why go to a place you know is numb to their own service standards. Lesson learned. read more

I've been coming to this location for years, and the employees are always friendly and helpful--they really make things easy. I've seen some reviews complaining about the staff, but let's be real--they're doing their best, often on minimum wage. A little kindness and understanding can go a long way read more

I literally justtttt went thru the drive thru just to get two fries and a 2 count tender and i never even heard "my pleasure" now what has has happened with the service and customer care at this chick fila? What about your community and ur friends??? Disrespect, that's what that is. Next time i come everyone better tell me "my pleasure" read more

Chick-fil-A - Fast Food Near Me - Batavia, Illinois

When you order through two people, one standing right in front of your car door window and then the other one that takes your money, you think that they would get the order correct by simply ordering a number one with a Coke but no, not this freaking place... If you wanna messed up order, pretty please go here because they will do it for you! I'm tired of incompetence at fast food restaurants for Christ sake if you can't get that right, you will be nothing in life.... read more

Did not receive dressing for salad. When I called to report, I would have to download the app and I would receive some points in compensation. read more

Only chick fil a in the area and the ice cream machine is broken in the summer time? WTF I really wanted a dream cone from chick fil a. Didn't see a sign on the machine that was broken! I think they cleaned it and just didn't want to use it again. How do you tell a customer! Unfortunately not !!! When they order an ice cream cone! read more

It was what you'd expect from a Chick-fil-A. Everything was tasty. Really great job on chicken sandwhiches. My only real complaint is probably not even useful to most folks. But the "spicy" sandwich really isn't that spicy. Which is a similar complaint I'd give any fast food place trying to sell spicy chicken to the masses. But the staff was nice. Food came out crazy fast. And we all enjoyed our meals. Also funny complaint, but I wish the bathrooms were bigger. At least when we came, there was a bit of a crowd, and even the mens room started to form a line. But I would definitely come back if I'm in the neighborhood and in the mood for something like a fast food chicken sandwich. read more

Chick-fil-A - Interior - Fast Food Near Me - Batavia, Illinois

why can't employee use a POS correctly when paying with cash I gave the cashier a $20 my change should have been $13 plus change the cashier gave me $12 plus change. Shorted me a dollar then I had to explain why and I could tell he still didn't understand the change issue food wise my chic biscuit was served hot and fresh my medium beverage is way overpriced at $2.55 why does all fast food places except McDonald have to have high fountain drinks prices when they cost pennie's last at this location those of us that like to relax and eat inside with hot fresh food have a few parking spots by the front door read more

Ordered chicken strips meal with chic fil a sauce; got home and no sauce. This was the second time this happened. Called the restaurant and they wouldn't reimburse me for my meal despite telling them that my meal was ruined. They offered me a free dessert. Despite their "my pleasure" approach; they have a lot to learn about customer service. read more

Very friendly & helpful staff! Fun but simple place to take picky eaters and the Play Area is definitely a bonus. One of the team members even brought over 2 bowls of ice cream for my girls to eat- it was definitely their lucky day today! Thank you Chick- Fil-A Batavia!! read more

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Went to this Chick fil a 3 times. Got lukewarm coffee 2 times. Today got no coffee after delivering food to table. Asked if there was anything else we needed. I said yes my coffee I ordered. Got my coffee when I was done eating. Very nice employees but not very competent read more

I literally came to get a bite, so I ordered a 30 piece nugget, don't live far, I said Extra crispy, well I open the bad ate one. Was nah was wrong wit them ate another, got closer to a garage so I can toss the bag of nugget. So I talk to Nice, and another female can't think of her name, told the situation than told me, without a receipt they can do anything, I said I want my food or the money. Well in other words they was making it seem like I was lying read more

Gave me food poisoning- borderline dying, all for a salad with chicken on it. Past couple months eating here have been really bad honestly- definitely something off with the meat. read more

This is my favorite fast food restaurant. Anytime I go food is fresh and the place is clean. They used to give discounts to first responders but that's gone now. I always felt a little sense of pride when I went in there and somebody actually cared about your service. But no more, no explanation it's just over. Make sure you have some of that fresh squeezed lemonade. You might want to get a glass of water also because it can be a little bit on the tart side if you don't add a little water. I especially like their salads but anything you order will be outstanding! Nicely done Guys! read more

Chick-fil-A - Eating outside for the first time @ CF - Fast Food Near Me - Batavia, Illinois

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I understand inflation and all however as a longtime customer at this location this is getting sloppy and a ripoff. This was my breakfast this morning nothing like the glorious photo on your menu and 1/2 of normal serving. All I got was a little piece of egg!? Embarrassing and unethical. Popeyes & Culver's opening down the street better shape up! read more

Chick-fil-A - ows a bowl of food - Fast Food Near Me - Batavia, Illinois

We just went back after the fry mis hap and we were treated very nice. Unfortunately upon returning home after leaving I checked my order and it was all wrong. I orders 12 nuggets with a large fry a sandwich gf got a #1 . We also got Mac and cheese. When we got home I checked and we got 2 orders of nuggets no sandwiches and small fries. I need to learn to check the bag seemed very full and I though after telling them about last time they would make sure my order is good. Chick-fil-A you owe me cash now read more

Chick-fil-A - Not enough Chick-fil-A Waffle Potato Fries - Fast Food Near Me - Batavia, Illinois

Great food and service. Keep up the goodwork Chick-fil-A Batavia. I recently got back into Chick-fil-A this year after trying it years ago in the south and it didn't impress me until this year. I love that you greet the customers and in the drive thru you know them my there order name (first name to be exact). Everyone seems to cheerful and happy which I don't see that much no a days at fast causal restaurants. Love your chicken and sauces. Definitely will be back. Wish you had onion rings. read more

This is a great location for Chick Fil A. Food has always been hot and consistent when I come. I don't think I EVER had an order that was wrong. They are always so nice and welcoming. Love all locations. read more

Not the friendliest bunch considering it's chick-fil-a. Very disappointing. Young manager with blonde hair is not very friendly either. They take their sweet time and most of them including manager are laughing and messing around, very frustrating read more

Best chick-fil-a I've been to, fast service and always kind. My go to "fast food" because it is so quick and always good.

So frustrating when you place a mobile order, pay for your food online, follow their instructions for picking up, drive through to get food, arrive home, only to find a sandwich is missing. Called to report and was told people make mistakes and they were busy. And??? I ordered my food, paid for it, and want what I paid for. I guess it's unreasonable to expect to get the right order. Same thing happened about 6 months ago. Hadn't been back til today. Not sure I'll ever go back. So disappointing. read more

I love this place! However they do the hiring process is spot on. Everyone seems like they genuinely like their job and want to make people happy. They must take care of their employees because the ones at McDonald's always seem miserable. The food is so good and high quality. My kids love playing here and it's always so clean. My only suggestion, have socks available to purchase for when kids forget them. Maybe charge $1. read more

Chick-fil-A - Healthy choices...yes, please! - Fast Food Near Me - Batavia, Illinois

I did what I thought was the right thing and contacted the restaurant with my concerns first. Their response was a generic email response with an offer for free food at my next visit. Unfortunately, they offered to replace less food and didn't refund my initial order. This is unacceptable, John Good. We use to make at least a weekly trip to your location but will be taking our business across the street to Canes. Here is my email: Customer Report Info Date: 06/05/2023 Comments: My family and I visit CFA Batavia with our 3 children at least once a week(often more!) and it's always been a positive experience. In fact, I point of the staffs polite demeanor to my children as an example of how to behave. Today I visited alone with my children and ordered grilled nuggets for myself and my son. They looked like they had taken a bath in charcoal and were hard as rocks. The fries were also orange and crunchy. I brought them to a team member at the register who did not even verbally respond to me and looked around aimlessly for someone else. They replaced them almost 15 minutes later and they were exactly the same. Still no apology or verbal acknowledgment, I was simply handed a bag. By this point, I had a screaming newborn and an antsy toddler so we just ate a few of the awful nuggets(still cleaning black char out of our teeth) . My kids have never left food behind at CFA. On top of it all we ate at a dirty table because we couldn't find a clean one. We love and frequent CFA for the friendly service, the clean atmosphere and the overly friendly service. I'm still shocked at how different our experience was today. The food should never have been served, as it was not fit for consumption, and the table was sticky and disgusting. I don't think it had been cleaned since opening that day. Please clean the restaurant and the grill in the future. Deeply disappointed I took the time to write an email, a reasonable response would have been appreciated. Sincerely, A (very frequent) former customer read more

Order online given 15 minutes to get there and now have been waiting 15 minutes at the curb.. useless to order ahead!!!

Wow amazing speedy service. Chicken here is the best. Well trained staff get orders done fast and friendly. As the line sorts out for drive through, they confirm the order to make sure it's right. In and out in 3 minutes. read more

How hard is it to make sure that the brownies that were ordered actually make it into the bag

I had pink chicken tenders here. Nuff said. Consistent performance is always key in any Food is establishment. Chik has not delivered. read more

Why can't every restaurant teach this type of customer service? I have never had an unpleasant experience here. Okay, maybe saying "my pleasure" every time a customer says thank you gets strange after the 4th time, but I guess that means I said thank you 4 times too. I love these breakfast chicken minis with their addictive honey butter brushed on top. If they sold that honey butter by the gallon, I'd brush it on everything and call it a day. Thank you CFA for starting my day with a smile. read more

I never write reviews, but this was necessary. Yes, the employees are very pleasant, but we asked 3 times if we could have extra Chik fil-A sauce. They assured us it was in the bag. We drive away and looked in the bag. Not one sauce was in the bag. We ordered 2 sandwiches, sides and 2 large tender meals. We were also dissatisfied with the chicken strips. They were very flat, dry and overcooked. Will not go to this restaurant again. read more

Surprisingly this establishment does not do chicken as well as the competition. McDonald's has a chicken sandwich from their dollar menu. I like the breading on this sandwich better. I also prefer McDonald's chicken nuggets. The menu is limited in that no burgers or complete dinners are available. KFC doesn't have burgers either but at least they have an extensive selection of sides which can be packaged into a complete dinner. Boston Market offers a complete dinner option also. A few things here are great. I like the crispy bell pepper salad topping and the availability of a salad instead of fries. The availability and taste of the multi grain bun is appreciated as well. If you're tired of the regular fast food options it's worth a try. However, for a complete fast food or fast casual dinner better options are available. read more

Food ok, but EXPENSIVE. Small Bacon, egg biscuit, OJ, and yogurt parfait $10.39. Go to Lumes, Apple Villa for better value. Biscuits at Buttermilk in Geneva 1000x better. read more

Me and my family love Chick-fil-a! It is very quick and easy. The drive thru is very convenient if you are looking for an easy thing to pick up. The only problem is the parking lot is a little crowded and hard to see so it's almost asking for an accident to happen but overall it is a very good place! read more

Got my order wrong. Understandable, but for it to take 10 minutes to fix it at a food place that's just wrong. The worst part of it was there was a bunch of high school kids that ended their shift and were just playing around hanging out talking with employees on the clock as i stood there waiting for my food. Food as always 5 stars but the way employees were acting was if they were at a hiGh school dance party, snap chatting and playing music as people are waiting and eating 1 star. read more

I'm a frequent happy customer of another Chick Fil A restaurant, but since I was in the area, I came in to redeem the Chicagoland My Rewards free chicken sandwich being offered right now and to use their free WiFi. It's a Saturday at lunch time. There's a line to order food and the dining area is full. I went quickly through the order line & found a place to sit along the window with an outlet so I can charge my phone. The place is packed with families with loud, younger kids and is loud-even with one earbud in, but I'm ok with kids since I have 6 of my own and remember what it's was like when they were younger. It's definitely NOT the best time to try to study. LOL! The tables along the windows are a little too close together, but the customers are making it work. I've even moved my table for the neighboring table guests to have space. The employee in charge of the dining area has had her hand's full, pleasantly asking to take our trays, get us a refill, and wipe the tables, but I'm humored that she wiped the crumbs onto the floor. I have yet to see someone sweep the floor. I've been here for 2 hours and she continues to be polite and cheerful & the cup lid and straw underneath the booths have been there the entire time, too. Earlier, the manager made his rounds, and offered to take someone's tray. He seemed pleasant, but never quite made it to my table. The drive thru has been a steady flow of cars. I'm sitting about the 4th car from the drive thru window and I have yet to witness a lull in cars. The dining room seemed to have several tables available around 2:00. Note to self, next time come after 1:30. My food was fresh & tasty and was brought to my table. Another note to self, get napkins and a straw before I sit down because they don't include these when they bring food to table. I'm trying to eat Keto (which is sooo hard to do here because I love their fries) and was able to find a couple of items on their menu. Today it was a grilled chicken sandwich without the bun. They did serve it in a bowl and included a knife and fork. Perfect! They have a nice, but small, clean bathroom located near the entrance. Why put the soap dispenser 3 feet away from the sink? Seems to me they need to switch the soap dispenser with the paper towels which is right next to the sink. Overall, I'm happy with this visit. Good good food, free WiFi, and an outlet to charge my phone, but they need to spot sweep the dining room floors. read more

This restaurant has the best chicken bar none. The service is also top notch as the employees are friendly and very polite. The employees speak when they pass by and will take away any trash you may have. The restaurants are the cleanest I've ever eaten at and the bathrooms are also the cleanest. I have eaten at several locations and they are all nothing but the greatest. I recommend this restaurant to anyone who wants the best chicken in a extremely clean atmosphere. read more

Chick-fil-A - Fast Food Near Me - Batavia, Illinois

Customer service second to none! Friendliest staff and great service. Food is always great.

There's just something about those chicken strips! Moist, tender sometimes too hot to eat, never had one that didn't taste fresh. Love these as a quick dinner with their super food salad. Only 4 stars because it's still fast food not a gourmet restaurant ;) read more

While Chic-fil-A has been around quite a while, I just visited for the first time a few weeks ago and again this week. Starting with their #1 fried chicken sandwich - REALLY ENJOYED! Their signature sauce and service was great! This time I had to try the fried chicken spicy sandwich #2 and was greeted with a spicy chicken filet with Pepper-Jack cheese! Again I wasn't let down! Don't be like me and wait a long tome to check it out... GO TODAY! (unless it's Sunday, then go tomorrow!) read more