I came here a couple weeks ago. I've never been and I wanted to treat my little niece to something special. We went through the drive through which was pretty fast and the employees were super happy, and overjoyed. They reminded me a little bit about the movie Elf. We didn't go inside but next time I want to just to see if they are like that inside. I've heard great things about chick fill a and kids love it. I have to say though, the meal was good but small for what you pay. The fries were pretty good and the chicken nuggets were good but very small. I don't eat fast food much (hardly ever) bc my stomach gets upset and overall it's not my taste. But...this didn't make my stomach hurt and my niece loved it. read more

I have been to this location twice and had an excellent experience both times. Though all the employees we came across were pleasant, Maggie, Harrison, and Italo were exceptionally helpful, kind, and attentive to our needs. They even retrieved a sock of my daughter's that had fallen behind a closed off section the play area! My family and I will be regulars here! read more

Chick-fil-A - Fun for all in the play area! - Fast Food Near Me - Batavia, Illinois

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The new owner of this establishment, John Good, was very unprofessional, rude and condescending. I escalated a previous complaint that was never handled by this location and he basically refused to honor what was promised by the manager. They advised that they would be sending me a refund & certificate/gift card and there was absolutely no follow through. Nothing was done. Even after continuously requesting a callback & followup. Horrible representation of Chick-Fil-A. You would think that he would value me as a customer especially being the fact that I still go there (even after experiencing several issues), but no, that was not the case at all. My last few visits in recent time were not up to their normal standards based on the great service I've received at every other Chick-Fil-A so I will never be going back to this Batavia location. My last two orders....the sandwiches were horrible. The buns were hard around the edges and not even edible. I ended up just eating the chicken and not the bun. Seems this owner has a lot to learn on how to treat people & how to ensure the food is fresh !!! read more

Chick-fil-A - Owner/Operator - Fast Food Near Me - Batavia, Illinois

Their chicken nuggets are simply to-die-for.... in terms of chicken nuggets the frosted lemonade is so delicious it's like a refreshing shake I love the consistency of it! It's creamy and its just awesome read more

Chick-fil-A - Frosted lemonade! Coolest drink ever - Fast Food Near Me - Batavia, Illinois

We went through the drive-through a second time just to get extra catsup, thank you Hannah! You made my daughters day. We love Chick-fil-A. The food is delicious and fresh. We love Chick-fil-A the way Kanye West loves Kim Kardashian. So says my daughter who is 12. read more

Such a wonderful establishment. Service is done by tons of young kids are extremely kind and accommodating. Food is always absolutely AWESOME! They told me it would be a 10 minute wait for my mac n cheese and I agreed to wait & it came out in 3 minutes AND they upgraded my size with no charge!!!!!! Highly recommend, I work at Target and come here on my lunch break nearly every shift. Love love love it! read more

I have been to lots of Chick-fil-a around the area and for some reason the food always tastes the best here. The biscuits are softer, the coffee is hot and fresh and the level of service is top notch. It is always super clean inside and out. My husband even told me this week if he saw on a resume someone worked for chick-fil-a he would hire them right away since they know customer service and kindness. Its the best complent you can give a store about the staff. But more important! Have you had a frosted lemonaid? It is so creamy, smooth with the right amount of lemon zing to make you happy all day. Trust me you will love it! read more

I love this place and what they stand for. The food is great and the atmosphere is welcoming. I love that this is a fast food restaurant with a family feel. I would give them 5 stars but the bathroom was not very clean. I would still come here. read more

Chick-fil-A - Deluxe chicken sandwich and waffle fries!! Yum!!!! - Fast Food Near Me - Batavia, Illinois

Typically great food and service. Received a 50% military discount which is above and beyond. One of the staff, Prescilla, was a delight to talk with...ate lunch there both Tuesday and Wednesday. Plan to return every time I visit my kids/grandkids in Batavia. read more

Wouldn't serve me. Didn't have my phone so couldn't place an order through a stupid app. My work truck wouldn't fit through the drive through. Customer service has gone out the window. Explained all that to the manager but he wouldn't serve me and let me just take my order to go. You have lost my business for good. What a joke. read more

Great restaurant. Everyone is really friendly, fast service clean and great food. Special thanks to Murray the store's operator. He is a Great guy. It easy to see why the folks that work there are so happy and care so much. read more

I love that Chick-Fil-A has healthy options! Its makes it a perfect location for the husband to grab a quick bite and still satisfy our personal eating habits... Since not all of us are able to eat fast food nearly every day and not gain weight aka the dream life. The grilled chicken nuggets and fruit cup on nom nom. I wish there was a CFA closer to home or work! read more

Go to Raising Caines. Wouldn't give me crispy fries. Let me leave canceling having ordered 2 deluxe sandwiches and large fries. About $20 worth of food. The teller asked the manager and they said no crispy ff. Honestly I'll never come back. Manager was asked over the phone and said no crispy ff. I got raising canes with crispy fries. Right across the street. Won't be back thanks. Your management failed to make me a happy customer and it was an easy fix. Best of luck with that. Also the customer service didn't care at all. Maybe I'll get an email at some time. Such a garbage experience. I'm sad how much money I've given your company. read more

This is the best chick fil-a in illinois they got the fire #1 can't go wrong with that. That's all i get so can't tell you about the other stuff but for sure amazing chicken but don't forget they put the perfect amount of ice in your lemonade. Stellar service and overall amazing. read more

For a fast food restaurant, the service and food are outstanding. They never fail to please their customers. Staff are super friendly.

Yum! Chicken nuggets, bbq sauce & waffle fries. They satisfy my chicken fix! If they had Pepsi products it would be 5 stars.

Went there and placed a spicy chicken, small fry, small shake order, and was very touched that they offered my meal completely free. I was having a pretty sad day and this was exactly the kind of thing to make me feel better. Thank you so much chick-fil-a, you really showed you care about your customers. read more

Mcdonalds has better chicken!! Dipping sauces were not good even though i usually love buffalo sauce. Overpriced, nothing fancy.. super small portions.. will never eat here again. read more

Great service! Everyone is extremely helpful, kind and always happy! Love the chicken biscuit

Just ate there 30 minutes ago- employees were outside taking orders- ordered a #7 with no chicken (which makes it a normal BLT) the young man (who is awesome, this kid will make a great boss one day) needed help from his manager, a brunette in her 60s, on how to enter it in his system and when he asked she exclaimed "NO CHICKEN?!" ...Um, we were in our car less than 5 ft from her. She then came over to the car with him and continued to pretend to be confused as to why someone would order a sandwich with no chicken (not that i should need to explain but the chicken sandwiches are a little too big for me and they get messy because i cant take gigantic bites, super sorry lady- my husband likes to eat here) I did get my sandwich with chicken on it so they had to do a new one for me. Happens everytime but its no big deal, i get that its a weird ticket. Love the food, love all the young men and women that work here, they are always so sweet. But an ADULT manager acting like that? Lol, thats disappointing. read more

Well - that was embarrassing ... ordered grilled chicken Cobb salad ... good taste, was enjoying, until I saw the dead fly in it. Brought it up to the counter... got a very sincere apology... then was asked if I wanted another ... at first I said no as I had no appetite at that point but said I would bring to my husband. Girl took my order. Then after order she asked if I paid by cash or cc. I said cc but didn't bring it up to counter. I went back to get card and she credited my card. I then stated, please have order to go. I thanked her and was very pleased with how they handled it. I then told order taker that I was sitting around the corner from the counter. I went back to table and told my daughter that they were making a new one and that they refunded my money ... wow, that was great ! So waited and waited and didn't get order. We got up to leave and I told them that I did not receive the replacement order. Now I looked like a fool as I was told then ... " we refunded your money... so we didn't make another salad " ... wait - what - ? I stated the sequence of events ... they asked for my card after they took my order... I wasn't going to argue, but that wasn't how it went down... I am very grateful they refunded my money, but was really embarrassed at the response I got from managers when I approached at leaving. Anytime I get a disgusting bug in food, the restaurant is quick to replace and refund so that I would be willing to come again... I would have wrote a glowing report had there not been a snafu at the end. It was embarrassing at that point. read more

Horrible service, the manager was very rude to me and I don't plan on coming back to this place to eat anytime soon. Do not recommend.

I was very excited to get my shake and the ice cream machine was broken and it broke my heart :(

Best fast food hands down. Love this place! Drive through is fast. Service with a smile! No better fast food!

So thankful for the customer service at this location. We went to lunch yesterday and my friend left her purse there. The next day we called and they had it waiting for us. We appreciated that honesty/ integrity so much! Thank you. read more

This Location needs training in their staff and needs to improvement on food. Complained to get a call from store manager John Goode never received a call. read more

I'm very disappointed with this chick-fil-a. If there was an option not to give a star I would. I've had the worst experience ever here today, June 16,2018 at 7:30pm. My friends and I were excited to go here especially since every time we go to Chick-Fil-A at Naperville and Oswego everyone is happy and smiling to us. Not here at Batavia. We got there and no one acknowledged us. It took them five minutes to greet us and ask us what we wanted (they clearly saw us when we walked in). I got my order taken and Cheyenne wasn't taking me serious. I had to repeat myself three times. My friend got her order taken and the girl wasn't friendly with her either. Then it was my other friends turn. He was standing right behind us and no one said "hi can I take your order". Instead, she asked the two white guys behind him "can I take your order" (my friend is black). My friend got very upset and I said "he's been standing there for a good minute". She then said "hey I'll take your order" and he said no and left very angry. As he was leaving all the girls behind the register were laughing at us. I asked to speak to the manager. Charles wasn't taking me serious either. He said he would speak to them and gave me a gift card. A gift card isn't going to change the situation. I then left. As I was getting home I noticed I didn't get my sauce for my meal. I went back. We then got home and our whole meal was horrible. My Dr. pepper was watery. My fries were soggy. Most importantly my chicken was disgusting. One of the the pieces was brown and other parks where undercooked (show in picture). My friend got the wrong order. She's lactose intolerant and she had asked for no cheese on her sandwich (shown in picture), there goes $8 down the drain. She got the wrong size lemonade, it was suppose to be a large and got a small (shown in picture). Also, she ordered a salad and didn't get ranch, nor a fork, instead she got two knives (shown in picture). Overall, this was the most disappointing dinner I've ever had. I WILL NEVER GO TO CHICK-FIL-A EVER AGAIN. If you're going go to Naperville, or Oswego. They are worth your money there. read more

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Not only is the food hot, fresh, and delicious, but the service is excellent! The staff were so kind when my daughter dumped a drink everywhere. It's a pleasure dining with them! read more

Shout out to Chick-fil-A for the free drink for no particular reason. Always top notch customer service...always.

Went here after my wifes surgery. Took my food home and was missing items. Called the manager and they offered the remedy of replacing it and "upgrading" it to a meal for the inconvenience. I explained I live 15 min away so that would cost me 30 min of driving so would rather get refuneded and cook my dinner while my family ate their chicken. She said no can do. Never going there again. Sorry chicken lovers... read more

The food is good. Keep in mind it's a fast food restaurant however it's that exact reason that it's good. The chicken sandwiches are good and you get your food fast. If you have to wait they always try and make it worth your while. They have given me a free meal voucher for waiting a few minutes for a sandwich. Also if your a soldier or any type of military member they give a big discount off your food if you have your ID. read more

I'm aware this is a yuppie review but I have to say that the chicken is all that it's cracked up to be, and the waffle fries are good too.

Employees are really nice at every chikfila, it's no different here. I feel the food is pretty good for people who need an alternative to greasy fast food. The lemonade is great! My favorite sammich is the spicy chicken deluxe. Wish they had better sides as I am not a fan of fries. read more

I'm amazed that every other review isn't 5 stars. I come here a little too much and always have a positive experience. Employees are always friendly and the chicken is orgasmic. read more

Food is always great, the customer service is awesome. I bring my dog everywhere and they always notice, and he gets some sort of treat. The last two times have been ice cream. They are consistently nice staff, and I have yet to get an order wrong. read more

Chick fil a is the signal greatest fast food restaurant in the USA. The chicken sandwich is the perfect sandwich. For my birthday I bought 5 nugget platers and ate all of them in less than an hour. Now I know what you're thinking. "Wow this is guy must be so fat." But I only weigh 110 pounds. So in conclusion, chick-fil-a will make you a healthier, happier person read more

Good food but what impresses me most is how friendly the staff is. Super nice responsive and pleasant.

The team leader Francisco was amazing. He cane buy ever table and asked if he could refill our drinks or take out trays. That's service you wouldn't get in any other fast food restaurant. Fransisco and team, keep up the good work! read more

every fast food place stops serving breakfast 11 so I went to chick-fil-a to get a chicken biscuit and I get there at legit 10:35am asking for a chicken biscuit and they tell me " sorry we stopped serving at 10:30am" this is ridiculous. the lady was also not very nice.... she sounded very cranky, rude and snotty..... but the guy at the window was cute so ig its alright read more

Love this place!!! Their sauce is what makes their waffles fries and chicken the absolute best and the employees are always happy and nice !