(3/5) A Reliable Meal Before a Long Drive Visited: Tuesday, July 28, 2026 After getting only about three hours of sleep in Bristol, we knew we had a long drive ahead of us to Pittsburgh. We weren't looking for anything fancy--just a dependable meal before another day on the road. Once again, Chick-fil-A delivered a fresh chicken sandwich with quality ingredients and no issues with the food itself. Everything tasted just as expected. The only thing that kept this visit from earning a higher rating was the drive-thru. It wasn't nearly as efficient as the previous day's location, and traffic seemed to back up more than I would have expected. Nothing terrible, just noticeably slower. Overall, it served its purpose. We left with full stomachs, enough caffeine to wake us up a bit, and another several hundred miles of highway ahead of us. Not a destination Chick-fil-A, but a perfectly respectable stop that got two tired travelers back on the road. read more

Chick-fil-A - Driving thru - Fast Food Near Me - Bristol, Virginia

I'm not too surprised that this place doesn't have amazing reviews, I ordered a 4pcs chicken strip meal with mac n cheese and a frosted coffee. The coffee tasted extremely synthetic and not like real coffee. The mac n cheese was good. The chicken nuggets as you can see in the picture was very small compared to advertised. NOT worth $18.29. Complete ripoff. read more

Chick-fil-A - Complete and utter rip off - Fast Food Near Me - Bristol, Virginia

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Food is great every time but I wanted breakfast so I got up and I got on the app then I figured out CHICK-FIL-A IS CLOSED ON SUNDAY!!! I got my hopes up for....nothing IM ANGRY read more

Got grill chicken sandwich meal. Waited for order, went straight to car to eat . Everything was cold Chicken, waffle fries Cold . Buns on sandwich was old . Stale falls apart. A lot of people working here 6 PM. Food cold, $21 food cold and left half in parking lot . Bad and overpriced . Want go back spend $20 somewhere else that make hot food and fresher food. read more

This visit to chickfila was exceptional! When we came in it was nice and warm and there was amazing music playing. A young man named Dray took our order and he was very quick and efficient! Our food was nice and hot and was some of the best I have ever tasted! Definitely coming back for the amazing experience and chicken! read more

We were traveling through Bristol Va and ate at the Chick-fil-A off exit 7 of I 81. We've never had a problem at any of their restaurants until today we both got grilled chicken sandwiches mine on a GF roll my husbands on regular roll with fries both our roll were inedible but the chicken was so dry too and fries were undercooked and the lids to the drinks were the very cheap kind so disappointed!! read more

Don't waste your time on going inside. Waited 15 min, no one was taken orders! On Saturday at 8:45

We stopped here as we were driving to visit grandpa in VA! I really wish the lobby was open 'cause I reaaalllyy needed to use the restroom, but I had to wait a little bit longer until we made it to the gas station. Since it was an eat while we drive kinda meal, I was hesitant to order the Chicken Tortilla Soup (my husband tends to have road rage), but it was a great choice! I didn't spill it and it warmed my soul on that snowy day. The Spicy Chicken Deluxe sandwich was also delicious (it was my husband's, but I stole a few bites!) read more

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Don't get fooled into thinking previous poor reviews of this location are probably harsh because of Chick-fil-A's reputation. No, this particular Chicks is in fact a disaster. I cannot imagine the location not being bottom tier in every metric Chick-fil-A measures: taste, operational efficiency, customer service, cleanliness - you name it. The Pinnacle location is miles ahead; if you can pick one, don't hesitate. read more

We bought two chicken sandwiches on Saturday with bacon and drove to my son practice to find out they didn't put bacon on the sandwich's. When you get charged for half a pound of bacon and get none that sucks. We were really busy and didn't call Saturday and they are closed Sunday so I called today and have pictures and was told to bad. It's sad you pay premium prices and get worse customer service than McDonald's. read more

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A good place to eat, very good food safety standards and quality. I am a big fan of their waffle fries, milkshakes, and side salads. read more

It's rare to go to a chick-fil-a drive thru and not have to wait. We must have been really early. The manager said he would bring our "vittles" right away. My chicken egg and sausage was awesome. RJ said his sausage egg and cheese was "fine" but he wasn't crazy about the English muffin. read more

Chick-fil-A - Chicken egg and cheese bagel - Fast Food Near Me - Bristol, Virginia

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Drive through is busy but moves fast. They gave me friend chicken nuggets instead of grilled but it was fixed when my husband brought it up.

the food was so good and fresh I could eat that all day! the service was so good wsister said they had to wait on nuggets and thru in some free brownies for me and my brother and it was so clean you should go I recommend it like this if chick fil a is better than McDonalds read more

This is the slowest Chick Fil A I have ever been to. No straw. Drink order was messed up. Very disappointing.

Slowest Chick-fil-A I've ever been through. I was in the drive thru for 30 mins. That's unacceptable. Put us way behind on our travels. This site needs to look at the other comments. It's real. read more

We sat in the drive through line for almost 40 minutes. I have never waited that long at any fast food restaurant. It also wasn't even very busy inside so there seemed to be no reason for it. We will not be coming back here. read more

We love chick fil a. Prob one of our favorite places to eat. But todays visit was not a usual visit. Normally when you go to a chick fil a they are the most friendliness people & always so kind. Today was different. First, lady at register was rude not only to us but to other employees. We ordered a lrg frosted lemonade, she rudely corrected me when i ordered because i accidentally called it a 'frozen' lemonade. Didn't even get a full cup :( Then they brought the wrong food to our table, a table we had to clean ourselves. Anyway, not a good day for chick fil a on lee hwy. Hope today & the days ahead get better for them & for the lady who took our order. She was working drive thru once when we came thru, she was rude then too. I remember her from before :( One girl that took over for her was nice, her name was Brooke. Thank you Brooke! read more

Chick-fil-A - A 'Frosted' lemonade, they are great. But getting a large, didn't get cup filled all the today :( - Fast Food Near Me - Bristol, Virginia

Took a shopping trip to Bristol Va from Johnson City, Tn. Got in the drive-thru line at this restaurant at 830pm. I was expecting the efficiency of the Johnson City Chick-fil-a and was sadly disappointed. Once you get in the drive-thru line you are stuck. I waited 45 minutes to get my food. I started in the line with 50 miles until empty on my gas gauge and left with 44 until empty. in Johnson City and several other Chick-fil-a restaurants I have been to they have workers outside taking orders from people in the line and other workers running food to cars. There were 2 lines of cars that merge into one and then you pay and receive your food at the window. Although the food was good as always the wait was NOT worth it. if you want fast food I don't recommend going here!! read more

The fries were cold and they didn't put sauces in bag. I called and manager was too busy to talk to me. They said they could not do anything and they didn't care about sauces being left out. Sad when Chick-Fil-A don't care! read more

After reading some of the other reviews, I have to say their customer service wasn't horrible. They greeted me and were very nice. I would say they may need to work on how they decide on what is needed for the food prep line (meats). I ordered a number 7 (grilled chicken sandwich with Colby jack) and a number 5 (a simple grilled chicken sandwich). Well when I get to the window to pay they notified me that it was going to be 5 mins before I could have my food. So since this was the issue they did state that the food was on the house and gave me a yellow flag to hang on my car so they could walk my food out. This was a really nice gesture and was appreciated! Once I received the food, the sandwiches were warm but the fries weren't cold but weren't warm...so I believe they may have made them and placed them in the bag until the sandwiches were done. We also didn't receive the sauces that we asked for but I received free food so I just gladly walked in and retrieved the sauces without a problem. read more

I love Chick fil A like the next person but waiting in the drive thru line for 30 mins (no joke) is beyond reason! There were about 8 or 10 cars in front of me so they were busy but not that busy. I ordered nuggets and a drink. That's it! When I got to the window to pay, I asked what was going on. The manager told me we are behind on cooking our food because we like to make it fresh! Not sure I'm buying that excuse! It's a fast food restaurant. No apology or anything other than we are behind cook. There was no one inside ordering which was my mistake in the first place. The nuggets were unfortunately also overcooked. So, so much for fresh made! I'd recommend going to the Pinnacle location over down a couple exits instead of having to wait like I did. Evidently I'm not the first person to experience this. Sounds like some training needs to be done to get back in line with the other local Chick Fil A's in the area because they are way behind on service there we all have experienced in the past at other locations! Pretty disappointing actually!! read more

The chicken was especially moist and tender. The sweet tea had just the right amount of sweetness. read more

They are fast and always great service. If they do ever mess up which is extremely rare they fix it! They do right all the time. Great place for food or a drink! read more

I was there doing and uber eats pick up .. they we're busy mostly drive thru ..there was people inside waiting also .. I showed a manager my phone 3 times to get the order .. nothing .. I looked down to my phone and I had been idle so long waiting for the food Uber eats dropped the order from me and gave it to someone else .. when I asked to speak to manager he came over and he was rushing me .. to talk .. i told him I had lost my money and order cause I waited so long .. he started getting loud with me .. so I then turned and walked away .. they further away I got the louder he got .. I have called corporate 3 times and because it's privately owed no one has to call me about the situation.. God's chicken huh?? They only worry about that drive thru .. and the girls looking pretty .. .. hope y'all have better experience then me .. read more

Absolutely terrible! EVERY. SINGLE. TIME. we go here something is missing from our order. Sauces, forks, salad dressings, etc. Still waiting for them to open the dining room...when all other CFAs in our area are open. 30-45 min wait in the drive thru because curbside is not even available. Driving to TN CFA until this gets sorted out!!! read more

Do not work here, they make you work 35 hours a week as part time. You don't even get paid more, it's sad. read more

It's my pleasure to write this review. Let's just say i chicked in my Fil-a. Great service and great food. I ordered the food, and they brought it to me with a smile. Yelp is telling me my review is shorter than most so i am now trying to fill my word count so it doesn't say that anymore. Chickity chick chuck chicken. read more

the service here was absolutely, unfathomably, terrible. the food on the other hand..... delicious.... at first... the cockroach kinda freaked me out... but it actually added an impeccable crunch read more

Chick-fil-A - cockroach, me busting this ish down - Fast Food Near Me - Bristol, Virginia

Don't go close (9:40) to closing time. We ordered 2 8 count chicken nuggets meals and a kids meal. The fries were only half full. The chicken nuggets were more of a crispy crumbs mix than nuggets. Disappointed read more

Had to double check to make sure I wasn't at McDonalds. The configuration of the drive thru enabled two cars to go through the line while we waited and waited and waited. It wasn't a customer issue but a Chick Fila issue. As we sat in the parking lot disguised as the drive through we watched the smart people go into the restaurant and then come back out with their food. To add to the fun, we received no utensils, but just couldn't bear the sheer pain of going back, so my daughter ate her salad with a spoon that we had in the car. I should have steered clear when I saw the other Yelp ratings. read more

Chick fil a is a decent fast food place to get real chicken. But this particular restaurant is lacking basic food prep skills. When we stopped in we noticed the huge amount of people, which is totally normal for a chick fil a. But the workers inside must "gear up" for the wave of people because my food was cold. I should've known something was off, as it usually takes 10-20 minutes to get a meal hot and fresh, we got our food in about 2 minutes. Cold chicken with a cold slice of cheese; thank goodness I was hungry or I wouldn't have been able to get through it. Also, dirty, soaking wet lettuce with browning edges (first time I ever had this issue at any chick fil a). Peeled them off since most of it was green. This location is on the fast track to McDonald's status. Needs new management and retraining or just a new team all together asap. read more

NOT GOOD AT ALL!!! We just played a 7 inning game and when our bus pulled up they all sat and stared then proceeded to come and lock the doors. Very disrespectful do not recommend. read more

My first and only icky experience with CFA. Grilled sandwich and grilled nuggets had too many fat bits. Plus, since changing the look recently, the grill marks always make them look burned. What's up with not including pickles and giving us the cold fries that looked eaten out of? None of us even finished our food. read more

Took 15 minutes to get 4 chicken biscuits. 8 customers in the store. All sorts of employees standing in the front but no customer service. Sad cause I reall love chick fil a. read more

Chick-fil-A - Got our food after a 15 minute wait. Thought maybe we were waiting on biscuits, but they were barely warm - Fast Food Near Me - Bristol, Virginia

We stopped by here to grab some quick breakfast sandwiches before heading to TN. Unlike almost every other Chick Fil A I have been in this one didn't stack up to the friendly staff usually manning the registers. The food was good, as always, but none of the smiles and thank you, have a nice day that are a staple in Chick-fil-A nationwide. read more

Nothing wrong with our visit to this chic-fil-a today. Good service, fine food quality. Clean bathrooms. Not a bad 81 stop!

This is a very busy Chic-fil-A, but they do a great job. Was going to do the drive thru, but it was packed. i was there on a weekday around mid afternoon. Once inside, I got served right away. It was so busy, a good amount of table still needed to be wiped down from previous customers. The food was great, just as it usually is with Chic-fil-A. It's located pretty close to 81 too, so not too inconvenient if you want to make a quick stop. read more

Great place to eat for a fast food. Conveniently located on exit 7 off the 81 fwy. read more

Chick-fil-A - Fast Food Near Me - Bristol, Virginia

This is my Chick-fil-A restaurant of choice. I travel frequently between Christiansburg, VA and Johnson City, TN and the customer service at the Exit 7 restaurant exceeds the others by far. I am always disappointed when my family doesn't get the customer service that we have come to expect from our Exit 7 restaurant. Also, nothing beats the warm chocolate chunk cookies and nothing is worse when other stores don't warm them. I have never had a bad experience at this restaurant and only once has my order been shorted but they chased us out of the parking lot to make it right. Love this store and although I live an hour away and don't know any of the employees personally I appreciate them all so very much. It was my pleasure posting this review. ; ) read more