Awful. Chicken (sandwich) was cold as was the fries. They were out of pepper jack cheese and out of KETCHUP. I think they are making the protein way in advance and just assembling sandwiches when customers arrive. COLD HARD CHICKEN IS NOT GOOD. read more

I took my father out to lunch the other day and was once again very impressed with the service and food. Our order- taker was especially impressive. He was a tall professional Hispanic man but I didn't catch his name. Thank you all!! read more

Most people love Chik-Fil-A. My first time eating their food was at the Burlington Mall. I thought their sandwich was basic. I now have a Chik-Fil-A in Brockton.. I ordered the classic Chicken Sandwich with pickles I added mayo which in the condiment section, 12 piece nuggets, and med waffle fries. My food was just okay. I feel like I can get a better Chicken Sandwich at Mc Donald's or Wendy's. read more

Chic-fil-a does not care. The app gives you a web site to post to . Sounds good since time on phone is a waste of time. After 2 try's they say to call. What a poor way to do business. As a regular customer using their app I ordered $30.00. Went to pick up given order and left. 25 minutes later get home 3 items missing grrr 2 hungry people glad Wendy's is near with a better sandwich and people who care. I have disabled spouse and cannot waste an hour going back and forth so month later I go to have an intelligent conversation with the manager JOKE he had an attitude like he is right so no he will keep my $13.00 that he never delivered. I have news for him the $13.00 he took from me will cost him and Chic-fil-a a lot more do not shop there Wendy's cares and better product After reading other reviews this location seems to have a problem getting people the food they paid for save your money Wendy's cares read more

I ordered two meals through the drive thru, when I got home I've noticed that they only included one of the two meals, mind you I don't live close to this location so I had to drive back from where I live to grab my food. It only takes a double check to avoid this! I hope this is a rare occurrence and it does not repeat because besides this I truly enjoyed this location, friendly workers, small waiting time, and the food was delicious. read more

I love this place. Its so nice to get a chicken sandwich with a whole chicken breast and not some chopped up shaped rib meat concoction. The line at this place on a Saturday lunch time was incredible, a testament to the quality of the food, even the double lane drive through ran into the parking lot Not a huge menu, but the stuff on there is made fresh to order and tastes great. The standard chicken sandwich with pickles on a fresh roll was my order, i added waffle fries and picked up some Chick Fill A sauce for dipping along with a side of sweetened ice tea, #2 got the spicy chicken sandwich which was outstanding. I will say this, the sweet ice tea is very, very sweet, but washes the salty waffle fries down nicely. Service was the only let down, i think they forgot about us as we were sitting outside, i noticed people heading out after us getting their food so i went back inside to find out what was up and was given a line about running out of sandwiches, obviously not true as everyone else in line behind us had their's, even folks that came out 10 mins after us.... Anyway they made it right and brought out our meal after i inquired where ours were, no apology, here's your food, and that was it. If service would have been a little better, or they had fessed up that they had forgot us or had given our meal to someone else instead of making up some story i would have given them 5 stars. read more

I love this place, I never once had a problem. It's a great location because I pass by here every time when I go to work so it's super convenient for me to just grab food and be out. There are also other restaurants and shops around the plaza. The food itself was just as expected.. great! There's not a thing I would say negatively about this place. read more

If I could give this place 0 stars I would. I went to this location and bought a deluxe chicken sandwich. When I got home I wanted to heat my sandwich up a little. I just so happened repositioned the top bun. When I moved the bun there was HAIR on the cheese of my sandwich. Mind you I already went all the way home. I had to go back and sit in the drive through line since they keep the doors locked and ask for a refund. If it wasn't for me wanting to heat up my sandwich I would have ate that hair read more

We have ordererd from this location 3 times and every single time there has been 1 or 2 items missing for a work lunch. Not to mention the always soggy fries. The Framingham Chik Fil A was always reliable compared to this terrible food prep. read more

Literally the worst chik fil a ever, most of the staff are ignorant and rude and have an attitude. Wack af and they somehow make the food taste like garbage which i didn't think was possible read more

We used the app to order and had to wait curbside for 25 minutes for a single meal and a second order of fries that were soggy and cold. Won't return unless the line is short. read more

Look inside, They always have a ton of staff I see them walking around on in the inside, so i know it's not due to the pandemic, It make no sense while there is always such Slow lines. It would be one thing if where every once in a while but it's all the time even when you drive by. I even order curbside one time thinking it would be faster but that was worse. read more

Store just opened not too long ago very busy as the nearest one for the area. Use mobile to skip most of the line. A good two dozen workers working in the weekend so fast service. Very clean again just opened. read more

When I went there the customer service was amazing, I think Nathan was his. He made me feel comfortable with everything while I was there and checking if I needed a refill in my drink. Great Service!! read more

Im from a mid atlantic state, grew up on chick fila. The service and customer relations here is atrocious. No regard for customer well being. I wait longer here than I do at a sit down restaurant. terrible representation of the Chickfila brand. Came a second time. NO CHICKFILA SAUCE. WHAT A DISGRACE read more

I work here. We try our best to make sure we give you the best customer service possible. We will never try to put blame on our customers for anything & we will try our hardest to make sure you leave with a smile on your face & very satisfied! read more

went to the chik fil A in Brockton got 2 orders of the spicy deluxe sandwich as well as a medium fry and there were bugs in both of my sandwiches so I returned them and they made me a new one just for their to be more bugs on both of my new sandwiches I've been trying to call and no answer read more

Amazing chicken sandwich. Best fast food ever. Service is always outstanding and they go the extra mile to treat their customers well. I don't care what they support as a member of the lgbt community, that's some good chicken. read more

Chick fil a is the best. Great prices, great food, and this location is no exception. A must visit if your in Brockton.

For almost 10$ for small grill chicken sandwich waffle fries small drink... sandwich is dry and cold ..chicken cold waffles fried is cold please do you self a favor go to Popeyes instead ways much better read more

As other reviewers stated my first time eating Chick-fil-A was at Burlington Mall. I got chicken nuggets and fries which was good but not amazing but I still wanted to give Chick-fil-A chance I decided to go to Chick-fil-A in Brockton and sit down and I just want to say that was in amazing experience I felt welcome I felt cared for and I was actually eating some really good food this time around I got the spicy deluxe with fries and it was absolutely amazing I definitely recommend that over the chicken nuggets just my preference The dine in experience felt a bit fancy (in a good way) due to them putting flowers on the table and having staff constantly check on how your food was and ask if you wanted any refills I will definitely go here again! read more

Mr. Paul M sounds like he was expecting it to taste like a gourmet chicken dinner just because it's slightly more expensive than other fast food chains. Chick-Fil-A deserves an award on every spectrum of a restaurant experience. Not a single time have I gone, and been disappointed. Never. Their food makes me wanna dance and their customer service is better than most fancy restaurants that I've ever gone to. Trust me, I'm not one to really critic food, but interactions, I do pay close attention to. And I can tell they care. So I say, WINNER WINNER chicken dinner. read more

Didn't get to try it. The single star rating is because I can't fathom waiting that long for lunch at a fast food restaurant. I went on a Saturday afternoon. The crowd both inside the restaurant and for the drive-through was unimaginable, and the lines weren't moving. Lunchtime would have become dinnertime if I had waited, and I had other things to do. read more

Great staff, orders are always accurate, and of course the food is great! Highly recommend. I am from the south and have been to many Chick fil a restaurants and this one holds the company's high quality standards! Keep it up! read more

This place didn't get one thing in my order correct. They messed up my sandwich and my drink. Its not really too hard to make a normal chicken sandwich and put a diet coke on the side. Working a minimum wage job doesn't mean you do a half assed job. read more

I'm a huge chic-fil-a stan despite the questionable political views of their ceo. The customer service at every location I've ever been to across the country has been impeccable. Quick, efficient, polite and the food is always very good considering it's fast food. This particular location in Brockton is so bad. It's most definitely not up to the typical chic-Gil-a standard. It always takes so long to do anything here. The line is slow in person and the drive thru. Mobile ordering is the best way to go, but 100% of the time, they forget to give me my drink. Then when I ask for it, they give me attitude...like it's my fault. The customer service is terrible, but the food is still solid. I feel like people go to this place for the over the top customer service and happy employees, if that's what you're seeking, you'll be disappointed. It's only been here a couple months so maybe it'll get better, and if so I'll update my rating. But for now, it's a solid meh. read more

I am not a fast food eater but fondly remembered visits to other Chick Fil A locations down south. This location did not disappoint. Great spicy chicken sandwich and waffle fries. Helpful and courteous employees that bring your food to your table, check on you and ask if you would like a refill on your drink. No wonder they are the only fast food chain that is growing read more

Today I made a quick stop and decided to dine in with my 1 year old. The hospitality and kindness I experienced today was truly surprising. The cashier was so pleasant and smiled at me. He noticed me having a difficult time carrying my daughter and our food tray so he helped me to my seat and even grabbed her a high chair. Then shortly after being seated, another man brought us our food and also brought more napkins and utensils so I could cut my daughters food. The kindness we experienced today was truly a breath of fresh air and honestly put a smile on my face. Plus our food was great so that's a plus. read more

For a place that advertises themselves on good service, I was highly disappointed in my interaction with this Chik Fil A location. I was so embarrassed to be apart of such a horrid transaction between myself, the paying customer and this institution. read more

Best fast food place around! They have awesome breakfast sandwiches and nice fresh choices for lunch and dinner. Food is always made to order and tastes amazing. Dining room is clean. Prices are very reasonable. I would definitely recommend this place to anyone looking for a healthier quick food option. read more

The other day I spent $25 on food including various sandwiches and etc enough for 3 people to eat. They gave me 2 sauces and one ketchup. When I asked them for more they had the audacity to tell me that they can only give 2 sauces per meal and if I wanted more it will be extra money. I told the server that the food is for 3 people and the girl rolled her eyes & gave me an attitude. I hate coming to this Chic fil A because most of the workers here a very very rude and barely have any good customer service skills. I wish the one in Dedham wasn't far! They are awesome over there! read more

Horrible experience! This was my first and last time going to chick-fil-a Brockton. I ordered 4 chicken sandwiches with 4 small fries. When I got to the window they gave me my food and I should have a checked my order before driving off but I didn't and I noticed I didn't get my fries. So I pulled around the front and told an employee that I didn't get my fries and she said she would go check out what happened. A few seconds later she came out and said if I don't have my receipt there was nothing she could do. I know my fault I should have asked for my receipt but I have never had a problem like this before. So I asked for a manager and Lucky me the owner was there so I'm sure she would straighten this out. But believe it or not she begins to argue with me about not having my receipt as well so I went to my phone pulled up my credit card statement showing the transaction that I just made at chick-fil-a. She finally came back reluctantly with 4 small fries and rudely said "here you go" with no apology like she still didn't believe that I had paid for these fries!! Any other place would have upgraded them for large or something! I wasn't looking for that but I definitely shouldn't have to feel like I was in the wrong for this which is how she made me feel. Especially from the owner. And I know everyone goes crazy over these sandwiches but I think they are Highly overrated. Popeyes is much better imo. read more

We just had the most amazing chick fil a experience of all time. Shoutout to David for going above and beyond to make us feel like honored guests. He gave us helpful tips like using mobile order and he was quick to get us anything and everything we needed. Totally a five star experience we're still talking about how wonderful the service was at this location. read more

The woman who took my order outside was super nice. That's the only positive about that experience. I ordered large fries so I could share with my son and when I got my order there were just enough fries to cover the bottom of the fry container. A kids meal gets more then that. Speaking of kids meal, where was the book? Nowhere to be found. My son was so sad he didn't get a toy. The woman who handed me my order could use an attitude adjustment. I was raised to always say "please" and "thank you" and "have a great day", apparently that warrants a snappy ass attitude. I understand it's hotter then hell outside right now and working drive thru sucks ass in the heat, but don't take it out on the customers. And don't give attitude when they ask for ranch and a drink holder. And the frosted lemonades were a joke! Disappointed in the attitude and food. Tsk tsk chick-fil-a. read more

I love chick fil a and all but i think they need to speed up the pace. you have to wait probably 15+ minutes just for some food which i think is ridiculous. One time i had to wait 30 minutes just because they didn't have my order on the system. But other than that their food is amazing i love the chicken bites it's nice and the fries. the mac and cheese is also good too but just watch out for the long lines. Also you guys should have delivery read more

so i just had chick-fil-a for the first time! yes i know, the first time...the shit was bomb! everything tasted fresh and the service was fast and amazing! this is another type of fast food experience! its like they actually care about you and omg they asked "is two packets enough??!!" what fast food place you know offers more sauce!????? exactly ... i thought wendy's chicken sandwich was good.... but..my heart has moved on! happy they opened up close to me, but gotta stay strong cause we on a health journey #yuhheard #great1sttimeexperience read more

Staff was friendly but the service was terrible. I ordered in the app for drive through pick up. There were 2 cars in front of me yet it still took 15 minutes to get a coffee and a sandwich. There were 5 people standing around looking at my order for a few minutes before anyone went to actually get it. They all seemed confused and unorganized. Management needs to do something. read more

Very awful customer service. This is the second time in a week I go to chick fil a and they messed up my order. I told the person who took my order outside, I asked for a Cobb salad with no egg or no bacon, and they messed up my order. I've been a manager in a food business industry for 29 years, and I will never treat a customer the way I was treated at chick fil in Brockton. *BY THE MANAGER* I also ordered a spicy chicken deluxe with no tomatoes, as I clearly said, and that's what I received. When I called to see if someone could correct my order, the person who picked up was very rude, not apologetic, and she made the situation worse. When I asked to speak to the manager, she said she was the manager. She should be handling any and all customer issues with professionalism and respect. She never apologized. She just said "Go to the front to correct your order." When she bought my order, she was rude and messed up my order again. She went inside to correct my order, and brought it back, and had an attitude this whole time and as well as when I was on the phone with her. Never received an apology. I asked to correct my order. I was surprised that she was the manager. She was very rude, I wasn't expecting anything free. All I wanted was my order to be correct the first or second time. If she can't handle pressure like that, she shouldn't be working at chick fil a. Very disappointed. -A frequent customer. read more