I am a regular customer at Chick-Fil-A. I go to several of them. But this particular location has THE BEST SERVICE, and it's not really even close. I made a mistake with my order today and the staff helped me fix it without the slightest notion of annoyance at my mistake. Shelby, in particular is always super helpful, and she definitely was today. But all of the staff there always make me feel like a valued customer. And it goes without saying that the food is always made quickly and tastes fantastic. Kudos to management for fostering and maintaining such a great team. Keep up the good work! read more

The service at this chick fila today was spectacular. I felt a bit hurried to order, but my food came out immediately... They bring the food to your table, but I hadn't even gotten to the table yet! They store us clean and brought and has real flowers in the tables...!? I always forget that the chicken wrap is kinda gross. Also I didn't realize it would come in a plastic shell. So it was just gross and made me feel super guilty. But otherwise really great! The restaurant shares a parking lot with a bunch of other store fronts and the lot was a mad house... Just chaos. But nice and chill inside. Good job chik fila staff! read more

Chick-fil-A - Cool ranch wrap meal - Fast Food Near Me - Brockton, Massachusetts

The customer service is top notch, unfortunately the food has gone down hill. I don't know what they did to the fries but they are bland. It unfortunate, chick fil a is the only fast food I'll eat. Looks like I'm giving it up all together. After eating half my meal I said... this is gross and tossed it. My soda even tasted bad. read more

Great food and well run ! This is a modern Chick-fil-a with a professional staff and the quality delicious food the chain is known for. The waffle fries were a nice change from the usual French fries. My chicken strips were delicious and obviously from chicken breast. No nuggets from a mix of chicken by products here ! The staff brings the food to your table and are polite and cheerful. The customers seem to be enjoying their meals and the children are excited. The child play area and accommodating nature of the staff may contribute to the latter. They do not skimp. I asked for honey mustard sauce and got 2. The facilities are clean and well maintained. The staff gets you through the line quickly and with a smile. The managers keep an eye on the status of the business. As I was washing my hands a female manager knocked on the Men's room door before entering for a check. Afterwards she was visible checking the eating and order areas. The mall has gone through a few rough years recently and it is encouraging to see a restaurant that values quality, service, cleanliness, and professionalism in this community ! I shall return ! read more

Chick-fil-A - Playground "4 Little Chikin Eatrz Onlee" - Fast Food Near Me - Brockton, Massachusetts

The order was wrong; the food tasted awful and overall I don't think I'll be visiting them again

I always get greeted and get good service the salad. It's pretty good for a reasonable price.. calm little place to sit and enjoy your meal. read more

Chick-fil-A - Real good salad - Fast Food Near Me - Brockton, Massachusetts

I had a terrible experience with one of your employees the other day. He was extremely rude and moody, I don't know if it's his age or something, but you can't just be hiring any teenager thirsty for a job. I'm pretty sure his name was Jaylen. A child with an attitude like that should not be working with in facilities like this. read more

I ordered a salad no tomatoes They brought the salad out with tomatoes i sent it back they bring it back and all they did was remove the tomatoes and admitted thats what they did i asked the employee the manager then comes and says how do you know thats what we did because the employee admitted it to me if someone is allergic to something you dont just take it out you remake the whole thing . read more

I might get some flack for this, but frankly I don't care. I'd partly heard of Chick-Fil-A through their purported stories of wonderful service and great food. I ordered a chicken sandwich and some waffle fries. As opposed to places where you pick up your order, here it is brought out to you instead. This needs a little work. You are given something to place on your table, but without numbers servers are sometimes walking around looking for the right patron. Furthermore, what's to stop someone from saying a milkshake is theirs when it's not. What compounds this problem somewhat was the wait time. I didn't track it, but for a fast food place, it took considerably longer to get my food out than I was expecting. Eventually the food came out, and in light of the wait, I was hoping for something so fresh that the oil on the chicken and fries should have still been boiling. However, this was not the case. The chicken felt like it had spent a little time under a lamp. Not an excessive amount, but not hot from the fryer. The piece was of a modest size, and the crust was seasoned, albeit a little lightly for my taste. Other than me preferring it fresh and hot out the fryer, not too many complaints, as the chicken wasn't over/under cooked, and the sandwich was fairly well put together. Now, truth be told, I prefer fried chicken to have a more substantial crust than just a coating of breadcrumbs, but this is more preference than anything else, so I won't let it weigh too heavy on my rating. The fries were unremarkable to me as they echoed some of the shortcomings of the chicken. They had spent some time under a lamp, and were light on the seasoning. However, these I would have preferred to be a little more crisp. Ketchup, by the way, is not available at the condiment station, and must be requested with your meal/at the counter. Value was alright for what I got, however, my last chicken sandwich was at Popeye's, where while it had definitely spent some time under a lamp, I was handed a sandwich before I even finished paying, and it had that breading I prefer. As a final note: while the place is quite large, and the vibe is nice, they need to up their game when it comes to keeping the tables wiped down between guests. There was as table in need of a little love when I arrived, and still in need of it when I departed. Considering they have employees bringing over food all the time, it not being seen is not as valid an excuse. read more

Chick-fil-A - Deluxe Chicken Sandwich - Fast Food Near Me - Brockton, Massachusetts

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Back in April, I stopped in here for breakfast while on my way down to Newport, Rhode Island. I placed my order on the mobile app and scanned my table number. When my food was ready, an employee brought it out to my table. The food was as I had ordered. The quality and taste of it was on par with any Chick-fil-A that I've visited in the past. read more

Chick-fil-A - Hash brown scramble bowl with grilled filet, Greek yogurt parfait with granola, medium Sunjoy - Fast Food Near Me - Brockton, Massachusetts

My kid was craving chick-fil-A so we came here today to order dinner. I ordered the spicy chicken sandwich meal with Mac and cheese. My sandwich looked sloppy and slapped together. The Mac and cheese was just "ok", nothing memorable. It was $2 extra to substitute the Mac and cheese. My total came to $22 for 2 sloppy chicken sandwich meals... I would have been better off ordering pizza smh. read more

Chick-fil-A - Mac & Cheese - Fast Food Near Me - Brockton, Massachusetts

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First of all due to Covid19, there is no inside dining. It's is either curb pick up or drive through. I did the drive through. It was well organized with two lines and they moved pretty fast . They had a station for your order when you were in line, then went to another station to pay , then a pickup station. I tried for the first time the fried chicken sandwich and liked it better than the grilled one. I also got one of their chocolate chip cookies that was out of this world. Also tried their ice cream and it was okay for fast serve. Tasted like McDonalds , All in all the food was hot and tasted like all the other franchise stores. read more

What more needs be said? It's Chick-fil-A! If you want a gourmet experience, drive on by. If you want a tasty, chicken sandwich this is the place. Service second to none, food that looks like someone actually cared about how it looks, AND it tasted great. Haters gonna hate, but this place is consistent from sea to shining sea. read more

My boyfriend and I were in the mood for some chicken sandwich and happened to be in the area. We never really had an issue with this specific location until today. As we were approaching the drive thru, a young lady was serving us and her attitude was anything but pleasant. She asked what form of payment we would like to use in an awful attitude, and when we told her cash, she proceeded to give us that same attitude by telling us that we could only pay card through her. My boyfriend got a chick-fil-a deluxe sandwich and this is what it look like. So disappointing. We might as well have gotten chicken strips. read more

Chick-fil-A - ows a hand holding a sandwich - Fast Food Near Me - Brockton, Massachusetts

This is your standard Chick-Fil-A taste wise. Having been to the other locations, this is the one that has the shortest wait times so I like to order food on the app and just come in for a quick pick-up. Dining, curbside ordering, and drive-thru are available here. My go to order is their original Chicken Sandwich, medium fry, and Cookies and Cream Milkshake. read more

This location is always busy but they somehow manage to have cars in and out as fast as they can. My boyfriend and I stopped by on a Thursday night since we were already in the area. The drive through line was at least 20 cars deep. However it split in two lines which moved the line a lot faster than we anticipated. We waited less than 10 minutes to order. We were greeted by a young lady who looked like she was exhausted and totally sunburned. She wasn't as friendly as the other young lady in the other lane, but she got the job done. It was probably the end of her shift and he was probably ready to go. We ordered a spicy deluxe combo, Mac and cheese, fries, and 8 piece nuggets. We later proceeded to the little booth area to pay. We were addressed by our name and gave us our total, but not other interaction at all from the young asian girl at all. We later proceeded to the pick up window. We were shocked to see there was NO line. As soon as we got there, we were greeted by pick up name and they informed us it'll be right out. Overall, the staff weren't as friendly as other locations. They clearly aren't there to make any friends or to make small talk-- just there to take your order, take your money, and give you your food. No complaints. They got our order correctly. Since the pandemic, so much has changed with chick fil a. They no longer give containers out if you didn't buy them. They now ask about the sauces you want-- if you don't order your sauces while you're ordering your food, don't expect any when you pick up your order. read more

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I do not see what all the hype is over chick-fil-A I do believe the owner has or had it right with quality of life for his employees hence being closed on Sundays. I don't agree with quality of the food the service i had and maybe it was the store itself but the service friendliness which I know they hold there employees to Was not there On top of it all I was overcharged and like any fool I didn't know until I looked at recent charges on my account. Lesson learned! Never been ripped off at McDonalds in 40+ years! Sorry not a fan maybe it's better down south which I could understand. read more

The drive-thru line is always crazy long! I underestimated the drive-thru line and when I arrived, I nearly turned away; then realized I could order online. I placed my order online and parked in front of the store at the designated curbside pick up parking area. When the order was ready, I received a text message that indicated it was on its way out. An employee brought the order to the car -- hassle free. read more

Chick-fil-A - ows a chicken sandwich with lettuce and cheese - Fast Food Near Me - Brockton, Massachusetts

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They always seem to hire great individuals to take your order, cook and deliver your food. Definitely appreciate the service here. My chicken sandwiches always come out great but I'm knocking a point of for never getting the waffle fries correct. I'd complain about the wait time but they are so efficient with the line I really can't. read more

Live in Easton so, unfortunately this CFA is the only one nearby. When my wife isn't feeling well, she likes the soup. Today I ordered 2 chicken sandwiches, a cup of soup and a bowl of soup. Total was $18 plus change. Get home, there's only one sandwich in the bag. Last time I visited this location they asked if I wanted sauce and asked for the CFA Sauce, get home, no sauce in the bag one no spoon(s) for the soups. I was home and have spoons here, but if I drove somewhere else to eat while everything was still warm, would have realized then they forgot spoons. At this BROCKTON MA Location, they ALWAYS find a way to screw the orders up. Almost impressive!!! If it wasn't for my wife liking the soup, I'd NEVER go to this location ever again. Never had any problems at other MA, NH and Texas Locations I've been to. This store/franchise is in a class all by itself. read more

Amazing service and incredibly friendly staff. Spicy chicken deluxe sandwich with creamy salsa sauce and charred tomato crispy Red bell peppers is read more

This Chick fil A should be closed down. I travel all over the US for work and this location is the worst representation of Chick fil A! Due to it being the only location near me I have ordered here on several occasions and everytime they get something wrong and today the sweet tea isn't even sweet! I feel like the employees here need to be retrained. read more

Probably the worst run Chic-Fil-A in the entire CFA network. Consistently long wait times even when the restaurant is not busy in the morning. High occurrence of order errors and preparation failures. Substitute diet lemonade with regular lemonade on 2 occasions without informing me (that could be dangerous for people with health issues). They don't carry the full CFA menu lineup (ie diet lemonade). Pretty rude staff incapable of addressing concerns or remedying problems. Avoid this location at all cost. read more

This seems to be a really busy location with it being close to supermarkets and other stores. The one new thing I've experienced at this particular location is the dine in via mobile order. Once you finish your mobile order, you can just sit down at a table and check in via tapping your phone on the table number! Super convenient and easy plus it eliminates the need to stand in line. Food is great and service is always amazing as with all locations. They also have a play area for kids so bring the children! read more

Tried ordering lunch 10 minutes before breakfast ended wouldn't accept my order but the car next to us got to order lunch I'm very upset and that's unacceptable you should be denying everyones lunch orders until breakfast is over. read more

Best French fries and nuggets I've had in a while and I'm from Florida and I've never had something so good.

Terrible service. Did curbside pick up and everything we ordered was not available. Had to go inside to re-order. Took forever. No one knew what they were doing. And to top it off, they got part of the order wrong and none of the dressings/sauces we ordered were included. Disappointing. read more

The food is was delicious and the service was great. Aside from that it's your standard Chick-fil-A

Why is all the service in Brockton, MA so bad? I've traveled all over the US to many chic fil a restaurants and never had a problem once, so that's that. I ordered 2 sandwich combos and simply asked this girl for a salad container at the window also a dressing and she claimed I had to buy a salad to receive. I felt the attitude from my car for no reason, I simply wanted to put my Mac and cheese in the bowl with the tenders and shake it up. Also a lot was a little weird considering another guy just took my order and didn't hesitate about it. They then forgot my fork and sauce which I had to wait another 5-8 mins for. What is the issue with this location? I'm going to add this review to google as well because next time I go there I won't be nice. I don't get why they have an attitude and deny the most basic requests at this location. Ugh, just a gross interaction that I'm going to speak to cooperate about! Thanks for reading! read more

Bathrooms, dining area and outside area are all filthy and unacceptable for a location that's only been open 6 months. The food was also not to the standards of all the other Chic-fil-As I have been to throughout the U.S. the employees are eating and drinking in front of customers. And the worst part of all is the greeting is not the customary polite greeting that Chick-fil-A is known for. read more

Chick-fil-A - Fast Food Near Me - Brockton, Massachusetts

Visited the new Chick Fil A in Hanover,Mass. for the First and Last time. I had heard people rave and wait in line there at various locations. So, I thought I would try it. First it was OUTRAGEOUSLY Expense. Over $9 for the basic chicken sandwich, fries and a coke. As to the sandwich allegedly a chicken sandwich was really a ' Salt Sandwich' with a little chicken. Had to leave most of it. How did this terrible restaurant get such raves. Check- fil- A is the worst restaurant I have ever been to. A year's worth of salt in one sandwich should be condemned by the Board of Health! read more

After reading the reviews I was hesitant about going to this location but considering it was the only one within reasonable driving distance AND the fact that I was craving Chic-fil-A I had to give it a go. Soooooo glad I went. I was expecting long lines and an even longer wait at the drive-thru considering it was a Saturday evening. However, even though it was considerably busy the team/crew they have working over at the Brockton location handled it in stride like a boss. Everyone working the drive thru was super friendly. They got customers through in a timely fashion. My order was perfect. Needless to say I was impressed. I hope the poor girl who was at the pay booth will forgive me for driving past her mistakenly. She probably thought I was high or trying to get some free food or something. She was still friendly and professional though. To the management team at the Brockton location: please share this with your drive-thru crew. I was definitely impressed and couldn't be happier about my experience there Saturday evening 5/6/23. Keep up the good work! read more

This location refused to accommodate my order for a cobb salad without egg and bacon due to an allergy. This is the ONLY Chick-fil-A I have been to around the country that does not accommodate their guests with allergies; and I have been to several all over the country. It was completely unacceptable, unaccommodating and most definitely NOT my pleasure to be provided with such inhospitable and utterly despicable service. read more

Drive-thru on a busy, rainy Saturday-line looked so long we almost left -glad we didn't-amazing how quickly you are moved through the line -kudos to the staff taking orders outside in this weather. We got our order and everything was correct and good quality. They even remembered to give us a few extra sauces (we ordered the big pack of nuggets). Nice job Chic-Fil-A staff -keep up the good work! read more

This is the dirtiest and nastiest chick fil a in Massachusetts. I ordered the chicken sandwich and these degenerates used rotten expired chicken and still cooked it and breaded it up like it was regular food. Got food poisoning from this nasty sad excuse for a restaurant. Be careful ordering from this you may get rotten chicken as your meal and will be throwing up violently for hours. Brocktons finest bouta sue this shit and collect my check. read more

Ordering we asked for 8 chick-fa-la sauces for our Meal-CFASan and Meal -Nugg 12ct. Upon ordering and asking for 8 sauces we were told 6 was the limit. Normally that would have been fine but it was the rudeness of the woman taking the order. We looked at the app to make sure nothing changed about the quantity of sauces we could get. The app lets you order 8 but you tell us the limit is 6 with attitude. So much for the friendliness of the crew members. read more

Loriana of chic fil a in brockton took my order and got it WRONG ! I went back after leaving and Edgar the cub side pick up employee took a photo of my license plate to report me to the cops for a REFUND of a sandwich that ROB GRIER's employee loriana got wrong. ROB would not give THE SUPERVISORS NAME so I could file a proper report. They stole my money and food with no resolution ! I am a health care worker that was on my break during this covid-19 outbreak and was treated terribly . BOYCOTT CHIC-FIL-A BROCKTON read more

Best Service. Likely those that complain are entitled and expect indentured working there and not people. Staff was nothing but kind. Location was very clean. Service was fast. Keep it up guys. read more

Service here is mediocre at best. The wait is very long and they've screwed up my order each and every visit I've had. This happened like 5-6 times. I've even reached out to their customer service, received a coupon and then they had issues redeeming it and also messed up that order again. I'd give them another chance except that to make things worse, the company has a strong anti-LGBTQ+ policy. No way they're getting any of my business moving forward. Their company ethics are just plain wrong. Hard pass. read more

The worst chic fila ever! They don't even serve the full portion of chicken in the sandwiches! Always a problem when I go, better off going to Dedham location. They still owe me two sandwiches that I payed for! Terrible manager!Classic Chicken Sandwich read more