Purchased 3 chicken minis at approximately 9am today and the bread was undercooked if cooked at all. The bread was doughy and not browned at all. Unacceptable, poor quality and taste and a waste of $15. read more

Took my daughter since she had been begging for Chick-Fil-A. I really appreciate the staff working out in the cold to keep the lines moving quickly and with a smile while waiting in the freezing cold. My receipt says Alexander but I remember a young lady waiting on me. Anyways the service was great and although I love books and promote reading for the young ones, I was glad to see that they offered a different toy option because we have about 60 books around here. Overall very pleasant visit and thank you staff for all you do! read more

Chick-fil-A - New toy option - Fast Food Near Me - Garner, North Carolina

Unfortunately, I've ordered from here around two dozen times in the last year or so, and I don't know if I've had my order right more than once. The staff is perfectly friendly, but nearly every time we go (either mobile order, drive thru, or in-store), something in our order is bad or wrong. Most often, the sandwiches have chicken about half the size it should be, two or more nuggets are missing, or an item is forgotten entirely. Today, two of my wife's nuggets were forgotten and my large soda was entirely carbonated water with no syrup. I understand that it's hard to keep up with the pace sometimes, but CFA has created a brand and culture of excellence at every step, and this location has drastically fallen short of that every time we have visited, save one visit wherein I ordered a single sandwich and it was what I ordered. For us it's a shame, as this location is so close to us, but our experiences at the White Oak location are well worth the extra 6min drive as our food is always hot, fast, exactly what we order. Never had an issue at that location. It's been a while that the Garner Town Square CFA has been this bad, but I would highly recommend avoiding this location until significant changes and improvements are made and proven to be consistent. read more

What's the point of having a mobile order if there's no express line.... Then you want 10-15 mins in line.... This chicfilla is very slow. So if your in a rush I avoid coming here read more

This Chick-fil-A continues to disappoint me every time I go here. The service is soooo slow. I'm not even saying slow compared to other chick fil a's. It's slow compared to every other fast food chain which is crazy. Chick fil a is know for the great fast service and yes they are friendly here but I just don't understand why they are so slow here every single time. read more

I'm not sure why this location has such low reviews, but we have always had a good experience. We usually put our order in through the mobile app and pick it up inside. I do wish they had curbside pickup though. Today I got a regular chicken sandwich with no pickles, a medium fry, and a peppermint chip milkshake. I always check my sandwich, and it didn't have any pickles. I would have preferred a crispier sandwich, but it was still good. The milkshake was delicious as always. read more

Slowest chick fil a ever. The drive through is always full and takes so long. Even when there are only a few cars it takes twice as long as any chick fil a I have been too. They have it so the drive through line takes up the entire parking lot so it's nearly impossible to go inside. I have also received raw chicken from this location on 2 separate locations. Save yourself the headache and drive the extra 5-10 minutes down the road to the White Oak location. read more

Had terrible experience at this location! While I was eating, an employee sprayed my back with cleaning chemicals ON PURPOSE! He kept doing that even he's walked away! At first I thought was accidentally sprayed on me because he was at my back cleaning the table so I couldn't see. Until I got up to check my boy at the kids area, he walked towards my table and spay towards my food! I couldn't believe I had such bad experience at a chick fi la store, very disappointed! read more

Worst Chick-fil-a experience. Just came home from sitting for 30 minutes waiting for our food after we had ordered and pulled ahead because they needed time to remove the egg from my salad. Finally the sandwich and Cobb salad (without egg) we ordered were brought out and there was no chicken on the salad (which comes standard) and the dressing was already open. We took the salad back to inquire about the chicken/toss the open dressing packet. Received a replacement with the incorrect dressing and egg back on the salad. I asked for one modification and it turned into chaos. Might seem like I'm complaining, but I'm now hangry and feel like it's not too much to ask to receive what I'm paying for. This is not the first poor experience I've had here so I would definitely not recommend. read more

Chick-fil-A - A seemingly simple order. - Fast Food Near Me - Garner, North Carolina

Far worse than many other Chic-Fil-A's. All tables were dirty, no host at all during our visit. Half of the order was wrong. Cheese on burger only half grilled and chewy, no bacon ( although we paid extra for it) no topping for salad ( had to go and ask) only 1/2 an egg in the 2 Cobb salads, about 5 chicken nuggets and then just salad leaves.. hardly any bacon or corn. Ordered Tortea soup and got Chicken Noodle. I don't know.. maybe close this one and open one off 210 and I40. We prefer the one in White Oak far over this one. read more

I love their waffle fries. They are my go to option. They also have great lemonade, the strawberry lemonade is my favorite.

This location used to be our go-to, but over the past several years it has tanked. The service is so slow even when there are many people working - it's like they are all just milling around and they avoid eye contact so as not to have to help you. Once when I came in they had fly traps hanging from the ceiling in front of the boards with pictures of the food. It seems like they are lightyears behind the overall quality of other Chick-fil-as I go to and they could use some help. read more

Sad you go to these places and expect utmost service and care in handling your food and drink. My wife went to taste my son sweet tea after he drank some when she removed the lid as not to sip on his straw she's discovers this bug floating in the drink. Customers check your drinks here and check your food. This now has me nervous anywhere I go and sad because if my wife hadn't opened it to drink it she would have never discovered this and my son with no clear understanding of what this is would have swallowed and ingested this it knowing what germs or infections could come from it. Do better, to quick to make money, and not taking the time to care about the ones giving it to you. read more

Chick-fil-A - A bug in drink of my special needs son - Fast Food Near Me - Garner, North Carolina

Brought my son here, 2 years old, and he received no "kids toy" and we had no straws. The fries were also over cooked and "too brown" which my picky two year old was not excited by. Feel like an exciting treat was kind of a let down this time. read more

What a terrible experience! I ordered dinner to take home for my family and had to wait significantly longer than is typical for chuck-fil-a to receive my order. When I got home, an $8 pack of nuggets was completely missing. When I tried to call the store the call bounced straight to a "voicemail not set up" message. Avoid this place if you want to actually get what you pay for. read more

FROM OUT OF TOWN AND AM EXTREMELY DISGUSTED WITH THIS POOR ESTABLISHMENT!!!!!!! ordered meals for my family and took us about 30 mins to receive my carry out items. Then when I looked in the beach we was missing a BISCUIT!!! Then took an additional 15 mins for that biscuit to come out. After got in the car and on our way the whole order was wrong. Never recommend this CFA TO ANYONE!!! POOR read more

The service is getting worst every day. Orders mixed up, wrong orders, missing sauces... Long waiting time. Just got the most terrible experience today with them. Definitely something needs to be done at this store. read more

If I could give a 0 I would. I went in today and 3 girls were talking no one greeted me and then my order was Incomplete as always 8-10 times I end up having to return or call bk. when I called this time the young lady just offered to replace no compensation for my Inconvenience at this point I just want a refund... they can have the food i couldn't eat in anyways read more

Horrible service around 7 am. Half the time they are not prepared . At least 4-5 tines this month you can't get a Greek yogurt because they don't have them ready . But other days , you can get them . guess it depends on who's working!!! Poor service . read more

I love a good story and Chick-Fil-A's delicious coffee is farmer-direct with a story. Check it out: coffeewithastory.com. Chick-Fil-A seems to care about sustainable sourcing which earns extra stars in my book. I enjoyed reading my coffee cup about a fourth-generation Costa Rican farmer named Franco Garbanzo. No, I didn't just make that name up and I will post a picture of it for you Doubting Thomases. I imagined that with a name like Franco Garbanzo he could be a hero in children's storybook. Go Farmer Franco! Sustainabili-o! (Now that word I *did* just make up). Anyway, I stumbled onto breakfast at Chick-Fil-A and found HOT whole grain oatmeal that was perfectly prepared. You have the option of adding brown sugar and cinnamon from a separate packet provided with your meal but with the sweet little extra toppings you may find that you don't want to add sugar. The oatmeal comes with a small packet of mixed nuts, and a small packet of dried fruit so you can add either one or both. I ordered the oatmeal meal deal which includes a small coffee, whole grain oatmeal, and a side of fresh fruit including blueberries, apples, and mandarin oranges. Seven dollars later, I had a cup of hot oatmeal, a cup of fresh fruit, and a cup of Thr!ve coffee displaying a sketch and bio of the ruggedly handsome Farmer Franco Garbanzo. It was worth it. read more

Chick-fil-A - Go Farmer Franco! Sustainabili-o! - Fast Food Near Me - Garner, North Carolina

honestly i love chick fil A but i was so disappointed with this one. i waited 20 min and they forgot my order, then wait for another 10 min to get my order... i love ChickfilA but this is not good for business guys.. i was late for work just because of this.. My name: Thomas (i use my business name so people dont have to ask me how to spell my real name) Transaction number 8795, order chick bagel eggs & cheese CEC Bagel, Hsh brn, coffee SM read more

Often at this store they leave items you paid for especially within an hour of closing. So I asked a head if they had all the items in my order in the drive thru and I was told yes. Then I was told to wait and pull up to the vip area. Other cars came and went, but I was still waiting. The attended said there was a problem with one of the items. I waited some more time and walks in. I asked for a refund then I was given my complete order. My advice is to go to Chic Filet at White Oak instead, they are way more proficient ice and professional. read more

Employees at the window outside too busy to ask me for my online order.. dancing and drinking and talking. Super unprofessional... you can do all that but not until you take of the customers that have been waiting 5+ minutes at a fast food drive thru just to get their food after already ordered. Two employees walked by my car twice just now, and both didn't ask me anything. I had to stop them and ask. Super super weird read more

Just picked up a to go order with large fries. This is what I received. You'd think I had eaten half already but no, this is what was in the bag. If it wasn't so far, I'd return to the restaurant. Quality control has really taken a hit with what used to be a reliable fast food option read more

Chick-fil-A - Large fry? - Fast Food Near Me - Garner, North Carolina

We did the drive thru right before dinner time when we were getting on the road back home to SC. Fast as usual. The fries definitely weren't fresh. Our grilled chicken club sandwiches were pretty good, though. read more

Consistently terrible service. Orders incorrect, missing sauces, orders "missing" when you wait in the drive-thru. The drive-thru is AWFUL. Usually CFA is a well oiled machine, but this one is horrendous. I do not think the staff is capable of operating the double drive-thru, always seems to be a traffic jam. Even the food tastes like it has been sitting for a while, at times. Just a sad place. read more

There is a reason that the reviews for this Chick-fil-A have been going down. This morning around 10 AM I went to the drive-through for a chicken biscuit. Woman taking my order told me they were out of hashbrowns, so I just ordered the chicken biscuit. I get to the window and they told me they're out of biscuits. They told me they have to give me a lunch sandwich. Miscommunication. Mismanagement. Not something one expects from this company. read more

In my opinion,, this is the WORST Chick-fil-A in the Triangle area. We have been here several times because it is near my daughter's school and each time it is a DISASTER! First, they are slow. Why have two lanes if only one person is taking orders? Not efficient, at all. Two, SLOW AS HECK. Did I say that already?? I know Chick-fil-A is busy by default but if this location were halfway efficient, they wouldn't be as SLOW! Third, competence may be an issue at this location. I purchased 2 chicken mini MEALS and a chicken biscuit for breakfast. What did they give me instead? 1 drink, 1 four count chicken mini, 1 order of hash browns and a chicken biscuit. I let them know I was missing a whole MEAL. The Manager at the window had a nerve to act like I was lying and begrudgingly gave me another lemonade. A lemonade is not a meal. I explained to her 3 times I ordered 2 meals. I fished around in my purse and showed her the receipt. Plain as day, two meals listed. The Manager had a nerve to say, "Well, I didn't bag it" pointing over her shoulder "She did." Really? Great way to pass the buck and throw your employee under the bus. read more

Chick-fil-A - Receipt - Fast Food Near Me - Garner, North Carolina

This is the slowestttttt chic fil a ever. Even with online orders, they are just slow as heck! oIf i order breakfast online and already paid for it, that's what i expect to get! it shouldn't matter if i get to the store 10 minutes before breakfast ends. my order should've been bagged and ready since i PAID for it. If i wanted lunch, i would've waited until lunch. read more

We were harassed at the door by someone looking for food. He then went inside and sat next to a couple eating and asked them for food. To top it off... the establishment has a 94.5 rating. The owner of this establishment obviously doesn't care about his investment! We went to the Chic-fil-a in White Oak instead. read more

Horrible service there was a lady called mrs.garan or something my special needs cousin was trying to play he wasn't older than 11 just tall she then made us leave telling us we couldn't play because he was a bit tall and we told her multiple times he was special overall the food was okay but I was missing parts of my order very disappointed with our service read more

Glad to see I'm not the only one with an issue with this CFA. Save yourself and find another CFA to eat at. Honestly it's always a hit or miss with food as well. Not holding the same true standards as most CFA's establishments do. Mr. Cathy wouldn't be happy. read more

I love Chick-fil-A!! Everything is delicious on the breakfast and lunch menus. This location offers fantastic service too. It has been a while since I last visited a Chick-fil-A and I am extremely unhappy that they have changed the BBQ sauce. It tastes terrible now so I emailed Corporate to complain. I will now have to change up my sauce choices for future meals. read more

Keep Jerry Coleman! He's a nice, positive, outgoing gentleman with an awesome personality! Jerry is going places. Give that man a raise. As far as the food, who doesn't LOVE Chick-fil-A?! Everything is good! read more

Traffic was fairly steady, wasn't too bad. On another note: they put their heart and soul in those brownies!

I am a serious Chick-Fil-A fan, however, I avoid this particular store. I can understand an occasional miscount but they almost consistently under count chicken nuggets. Three visits out of five I have had an error in my order. This is really unusual for a Chick-fil-A became I am a frequent visitor and they have the best fast for service restaurants. This location frequently shorts the nugget count and forgets to ask about sauces. Although inconvenience, I will only get food from Cary or Raleigh. I should not have to open my food and check it at the location and I am disappointed when I get home. read more

Bad location super slow. Inside and in the drivethru never have had a good experience

Who doesn't love Chick-Fil-A?? I rarely visit this location because I always go to the one at White Oak. Since my last visit it looks as though they updated their lobby, menus, and cash registers. As with all chains the staff is sociable, friendly and welcoming, and the food is good. I love their Asian Salad because it is the closest to Zaxby's Zensation, which is my all time favorite but sadly it's a seasonal item. A+ customer service!! read more

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This Chick-fil-a used to be awesome! However, not so much now. Not sure if management has changed or?? A couple years ago we would get home with wrong orders or missing sauces. Lately, this location can not control the traffic into their location. Allowing it to backup into the main road and causing a dangerous situations for cars going straight. After addressing with the manager, doesn't seem to be a priority here. Recommend more staff that is better trained to control the drive-thru and resulting traffic better. read more

Check your bag B4 you leave. They got me again. This is about the 5th time they have shorted us on fries, a cookie, etc... This place is not as good as it used to be. Must be new management. Ordered dinner tonight and one of their delicious cookies. Halfway home, after eating my fries, I was ready for that cookie. But...to no avail. Called in and got typical "We're sorry" blah, blah. I will not go to this place again. read more